DODGE JOURNEY 2020 Vehicle Warranty

WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES9
2.4. POWERTRAIN LIMITED WARRANTY
A. WHO IS COVERED

You are covered by the Powertrain Limited Warranty if you are a purchaser
for use of the vehicle.

B. WHAT IS COVERED

The Powertrain Limited Warranty covers the cost of all parts and labor
needed to repair a powertrain component listed in “section 2.4 E” that is
defective in workmanship and materials.

C. HOW LONG IT LASTS

The Powertrain Limited Warranty lasts for up to five years or 60,000 miles
on the odometer, whichever occurs first, calculated from the start date of
the Basic Limited Warranty, as set forth in “section 2.1 E”.

D. TOWING COSTS ARE COVERED

Roadside Assistance covers the cost of towing your vehicle to the nearest
authorized Chrysler, Dodge, Jeep or Ram dealer if your vehicle cannot be
driven because a covered part has failed.
If you choose to go to another dealership, you will be responsible for the
cost if the extra distance exceeds 10 miles. Refer to “section 6.2” for
information on how to get towing service in the United States and Canada.

E. PARTS COVERED

The Powertrain Limited Warranty covers these parts and components of
your vehicle's powertrain supplied by FCA US LLC:

NOTE:

MANUAL TRANSMISSION CLUTCH PARTS ARE NOT COVERED UNDER
THE POWERTRAIN LIMITED WARRANTY

Gasoline Engine:
Cylinder block and all internal parts; cylinder head assemblies; timing
case, timing chain, timing belt, gears and sprockets; vibration damper; oil
pump; water pump and housing; intake and exhaust manifolds; flywheel
with starter ring gear; core plugs; valve covers; oil pan; turbocharger
housing and internal parts; turbocharger wastegate actuator; super -
charger; serpentine belt tensioner; seals and gaskets for listed compo -
nents only.
Transmission:
Transmission case and all internal parts; torque converter; drive/flex plate;
transmission range switch; speed sensors; pressure sensors; trans -
mission control module; bell housing; oil pan; seals and gaskets for listed
components only.

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10WHAT IS COVERED UNDER FCA US LLC'S WARRANTIES

Front Wheel Drive (FWD):
Transaxle case and all internal parts; axle shaft assemblies; constant
velocity joints and boots; differential cover; oil pan; transaxle speed
sensors; transaxle solenoid assembly; PRNDL position switch; transaxle
electronic controller; torque converter; seals and gaskets for listed compo -
nents only.
All Wheel Drive (AWD):
Power transfer unit and all internal parts; viscous coupler; axle housing
and all internal parts; constant velocity joints and boots; driveshaft and
axle shaft assemblies; differential carrier assembly and all internal parts;
output ball bearing; output flange; end cover; overrunning clutch; vacuum
motor; torque tube; pinion spacer and shim, seals and gaskets for listed
components only. Rear Wheel Drive (RWD):
Rear axle housing and all internal parts; axle shafts; axle shaft bearings;
drive shaft assemblies; drive shaft center bearings; universal joints and
yokes; seals and gaskets for listed components only.
Four Wheel Drive (4WD):
Transfer case and all internal parts; transfer case control module and shift
mode motor assembly; axle housing and all internal parts; axle shafts; axle
shaft bearings; drive shaft assemblies (front and rear); drive shaft center
bearings; universal joints and yokes; disconnect housing assembly; seals
and gaskets for the listed components only.

F. OTHER PROVISIONS OF THIS POWERTRAIN LIMITED
W
ARRANTY

All other terms of the New Vehicle Limited Warranty including “section 1”
(Your Rights Under These Limited Warranties) and “section 3”
(What Is Not Covered) apply to this Powertrain Limited Warranty.

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WHAT IS NOT COVERED11
3. WHAT IS NOT COVERED
3.1. MODIFICATIONS NOT COVERED
A. SOME MODIFICATIONS DO NOT VOID THE WARRANTIES BUT
A
RE NOT COVERED

Certain changes that you might make to your vehicle do not, by
themselves, void the warranties described in this booklet. Examples of
some of these changes are:
• Installing non-FCA US LLC parts, components, or equipment such as, a
non-FCA US LLC radio or speed control.
• Using special non-FCA US LLC materials or additives.
• Modifying the front bumper, vehicle body structure, or adding aftermarket side steps or running boards.
• Replacing windshields on vehicles equipped with Advanced Driver Assist Systems with non-FCA US LLC genuine parts.
• Using aftermarket collision parts.
• Attaching or installing any aftermarket accessories, including transparent material (e.g. glass tinting) or aftermarket grilles.
Your warranties do not cover any part that was not on your vehicle when it
left the manufacturing plant or is not certified for use on your vehicle. Nor
do they cover the costs of any repairs or adjustments that might be caused
or needed because of the installation or use of non-FCA US LLC parts,
components, equipment, materials, or additives.
NOTE:

Non-FCA US LLC parts can also impact downstream or other related
safety systems.

Performance or racing parts are considered to be non-FCA US LLC parts.
Repairs or adjustments caused by their use are not covered under your
warranties.
Examples of the types of alterations not covered are:
• Installing accessories — except for genuine FCA US LLC/MOPAR® acces
-
sories installed by an authorized Chrysler, Dodge, Jeep® or Ram dealer.
• Applying rustproofing or other protection products.
• Changing the vehicle's configuration or dimensions, such as converting the vehicle into a limousine or food service vehicle.
• Using any refrigerant that FCA US LLC has not approved.

B. MODIFICATIONS THAT WILL VOID YOUR WARRANTIES

These actions will void your warranties:
• Disconnecting, tampering with, or altering the odometer will void your warranties, unless your repairing technician follows the legal require -
ments for repairing or replacing odometers.
• Attaching any device that disconnects the odometer will also void your warranties.

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12WHAT IS NOT COVERED
3.2. ENVIRONMENTAL FACTORS NOT COVERED

Your warranties do not cover damage caused by environmental factors
such as airborne fallout, bird droppings, insect damage, chemicals, tree
sap, salt, ocean spray, acid rain, and road hazards. Nor do your warranties
cover damage caused by hailstorms, windstorms, tornadoes, sandstorms,
lightning, floods, and earthquakes.
Your warranties do not cover conditions resulting from anything impacting
the vehicle. This includes cracks and chips in glass, scratches and chips in
painted surfaces, or damage from collision.

3.3. MAINTENANCE COSTS NOT COVERED

Your warranties do not cover the costs of repairing damage caused by poor
or improper maintenance. Nor do they cover damage caused by the use of
contaminated fuels, or by the use of fuels, oils, lubricants, cleaners or
fluids other than those recommended in your Owner’s Manual. The warranties do not cover the costs of your vehicle’s normal or
scheduled maintenance — the parts and services that all vehicles routinely
need. Some of these parts and services, which your warranties do not
cover, include:
• Lubrication
• Engine tune-ups
• Replacing filters, coolant, spark plugs, bulbs, or fuses, unless those costs
result from a covered repair
• Cleaning and polishing
• Replacing worn wiper blades, worn brake pads and linings, or clutch linings
3.4. RACING NOT COVERED

Your warranties do not cover the costs of repairing damage or conditions
caused by racing, nor do they cover the repair of any defects that are found
as the result of participating in a racing event.

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WHAT IS NOT COVERED13
3.5. CERTAIN KINDS OF CORROSION NOT COVERED

Your warranties do not cover the following:
• Corrosion caused by accident, damage, abuse, or vehicle alteration.
• Surface corrosion caused by such things as industrial fallout, sand, salt,
hail, ocean spray, and stones.
• Corrosion caused by the extensive or abnormal transport of caustic mate- rials like chemicals, acids, and fertilizers.
• Corrosion of special bodies, body conversions, or equipment that was not on your vehicle when it left the manufacturing plant or was not supplied
by FCA US LLC.

3.6. OTHER EXCLUSIONS

Your warranties do not cover the costs of repairing damage or conditions
caused by any of the following:
• Fire or accident
• Abuse or negligence
• Misuse — for example, driving over curbs or overloading
• Tampering with the emission systems, or with a part that could affect the emission systems
• Use of used parts, even if they were originally supplied by FCA US LLC, however, authorized FCA US LLC/Mopar remanufactured parts are
covered
• Windshield or rear window damage from external objects
• Any changes made to your vehicle that don’t comply with FCA US LLC
• Using any fluid that does not meet the minimum recommendations in your Owner's Manual

3.7. TOTAL LOSS, SALVAGE, JUNK, OR SCRAP VEHICLES NOT
COVERED

A vehicle has no warranty coverage of any kind if:
• The vehicle is declared a total loss by an insurance company.
• The vehicle is rebuilt after being declared to be a total loss by an insur -
ance company.
• The vehicle is issued a certificate of title indicating that it is designated as “salvage”, “junk”, “rebuilt”, “scrap,” or some similar word.
FCA US LLC will deny warranty coverage without notice if it learns that a
vehicle is ineligible for coverage for any of these reasons.

3.8. RESTRICTED WARRANTY

FCA US LLC may restrict the warranty on your vehicle if the vehicle is not
properly maintained, or if the vehicle is abused or neglected, and the
abuse or neglect interferes with the proper functioning of the vehicle. If the
warranty is restricted, coverage may be denied or subject to approval by
FCA US LLC before covered repairs are performed.

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14OTHER TERMS OF YOUR WARRANTIES
4. OTHER TERMS OF YOUR
W
ARRANTIES
4.1. EXCHANGED PARTS MAY BE USED IN WARRANTY REPAIRS

In the interest of customer satisfaction, FCA US LLC may offer exchange
service on some vehicle parts. This service is intended to reduce the
amount of time your vehicle is not available for your use because of
repairs. Parts used in exchange service may be new, remanufactured,
reconditioned, or repaired, depending on the part involved.
All exchange parts that might be used meet FCA US LLC standards, and
have the same warranties as new parts. Examples of the kinds of parts that might be serviced in this way are:
• Engine Assemblies
• Transmission Assemblies
• Instrument Cluster Assemblies
• Radios, CD and DVD players
• Speedometers
• Powertrain Control Module (PCM)
To help control suspected ozone-depleting agents, the Environmental
Protection Agency (EPA) requires the capture, purification, and reuse of
automotive air conditioning refrigerant gases. As a result, a repair to the
sealed portion of your air conditioning system may involve the installation
of purified reclaimed refrigerant.

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OTHER TERMS OF YOUR WARRANTIES15
4.2. PRE-DELIVERY SERVICE

A defect in or damage to the mechanical, electrical, sheet metal, paint,
trim, and other components of your vehicle may have occurred at the
factory or while it was being shipped to an authorized dealer.
Such a defect or damage is usually detected and corrected at the factory.
In addition, dealers must inspect each vehicle before delivery. They repair
any defects or damage detected before the vehicle is delivered to you.

4.3. PRODUCTION CHANGES

Changes may be made in vehicles sold by FCA US LLC and its authorized
dealers at any time without incurring any obligation to make the same or
similar changes on vehicles previously built or sold.

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16EMISSION WARRANTIES REQUIRED BY LAW
5. EMISSION WARRANTIES REQUIRED
B
Y LAW
5.1. FEDERAL EMISSION WARRANTY
A. PARTS COVERED FOR TWO YEARS OR 24,000 MILES

Federal law requires FCA US LLC to warrant the following emissions parts
for two years or 24,000 miles, whichever occurs first. FCA US LLC covers
all of these parts under the Basic Limited Warranty for three years or
36,000 miles, whichever occurs first.
• Air System Controls
• Electronic Fuel Injection System (including injectors)
• Evaporative-Emission Canister and Controls
• Exhaust Manifold
• Exhaust Gas Recirculation Valve (EGR) and Control System
• Exhaust Pipes (between exhaust manifold and catalyst)
• Fuel Cap and Tank Assembly, Pump, and Fuel Lines • Ignition System
• Intake Manifold
• On-Board Diagnostic-System Components
• Oxygen Sensors
• Positive Crankcase Ventilation (PCV) Valve or Orifice
• Secondary Ignition Wires
• Spark Plugs
• Throttle Body
• Transmission Control Module (TCM)
• Vacuum Hoses, Clamps, and Fittings, as well as tubing used for these
components
• Vacuum, Temperature, Altitude, Speed, Time-Sensitive Valves, Sensors, and Switches, used in these components and systems

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EMISSION WARRANTIES REQUIRED BY LAW17
B. PARTS COVERED FOR EIGHT YEARS OR 80,000 MILES

If your vehicle has one of the following parts, this Federal Emission
Warranty covers that part for a period of eight years or 80,000 miles,
whichever occurs first, calculated from the start of the Basic Limited
Warranty as set forth in “section 2.1 E”. The covered parts are:
• Catalytic Converter
• Powertrain Control Module (PCM)

5.2. EMISSION PERFORMANCE WARRANTY

This warranty supplements the Federal Emission Warranty under “section
5.1”. It lasts for two years or 24,000 miles on the odometer, whichever
occurs first. If your vehicle has one of the following parts: catalytic
converter or Powertrain Control Module (PCM), this Emission Performance
Warranty covers that part for a period of eight years or 80,000 miles,
whichever occurs first. These limits are counted from the time when your
Basic Limited Warranty begins under “section 2.1 E”. The Emission Perfor -
mance Warranty covers the cost of repairing or adjusting any components
or parts that might be needed for your vehicle to pass Federal Emission
Standards for a federally approved state or local emissions test, but only if: • Your vehicle has failed a federally approved state or local emissions test.
• Your vehicle has been maintained and operated properly up until it fails
such a test.
• You face a real penalty — for example, a fine or the loss of the use of your vehicle — because the vehicle has failed the test.
Refer to "section 6.4" (Getting Service Under The Federal Emission and
Performance Warranties), for further information on how to get service
under this warranty.

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18HOW TO GET WARRANTY SERVICE
6. HOW TO GET WARRANTY SERVICE
6.1. WHERE TO TAKE YOUR VEHICLE
A. IN THE UNITED STATES (WE INCLUDE US POSSESSIONS AND
T
ERRITORIES AS PART OF THE UNITED STATES FOR WARRANTY
P
URPOSES)

Warranty service must be done by an authorized Chrysler, Dodge, Jeep or
Ram dealer. We strongly recommend that you take your vehicle to your
selling dealer. They know your vehicle best, and are most concerned that
you get prompt and high quality service. If you move within the United
States, warranty service may be requested from any authorized Chrysler,
Dodge, Jeep or Ram dealer.

B. IN CANADA AND MEXICO

If you are traveling temporarily in Canada or Mexico, and your vehicle
remains registered in the United States, your FCA US LLC warranty still
applies. Service may be requested at any authorized Chrysler, Dodge, Jeep
or Ram dealership.

C. IN A FOREIGN COUNTRY OUTSIDE OF NORTH AMERICA

If you are traveling temporarily outside of North America, and your vehicle
remains registered in the United States:
• You should take your vehicle to an authorized Chrysler, Dodge, Jeep or
Ram dealer. They should give you the same warranty service you receive
in the United States.
• If the authorized dealership charges you for repairs which you feel should be covered under your warranty, please get a detailed receipt for the work
done. Make sure that this receipt lists all warranty repairs and parts that
were involved. This receipt will be similar to the one used by the autho -
rized dealer who normally services your vehicle.
• When your vehicle returns to the United States, contact the FCA US LLC Customer Assistance Center in “section 7.2” for reimbursement consid -
eration. You will normally need to provide a copy of the receipt, your
vehicle registration and any other relevant documents.
• Reimbursement will not be considered if the vehicle does not return to the United States.

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