DODGE JOURNEY 2020 Vehicle Warranty

HOW TO GET WARRANTY SERVICE19
D. IF YOU MOVE

If you move to another country, be sure to contact the FCA US LLC
Customer Assistance Center in “section 7.2” and the customs department
of the destination country before you move. Vehicle importation rules vary
considerably from country to country. You may be required to present
documentation of your move to FCA US LLC in order to continue your
warranty coverage. You may also be required to obtain documentation
from FCA US LLC in order to register your vehicle in your new country.

E. NOTICE

If your vehicle is registered outside of the United States, and you have not
followed the procedure set out above, your vehicle will no longer be eligible
for warranty coverage of any kind. Vehicles registered to United States
government officials or military personnel on assignment outside of the US
will continue to be covered.

6.2. HOW TO GET ROADSIDE ASSISTANCE SERVICE - US OR
CANADA ONLY *
A. WHO IS COVERED

You are covered by Roadside Assistance services if you are a purchaser for
use of the vehicle. Roadside Assistance services lasts for five years or
60,000 miles on the odometer, whichever occurs first, calculated from the
start date of the Basic Limited Warranty, as set forth in “section 2.1 E”.
1

B. WHAT TO DO

If your vehicle requires jump start assistance, out of gas/fuel delivery, tire
service, lockout service or towing as a result of a mechanical breakdown,
call 800-521-2779 for assistance.
Provide your name, Vehicle Identification Number (VIN), license plate
number, and your location, including the telephone number from which
you are calling. Briefly describe the nature of the problem and answer a
few simple questions.
You will be given the name of the service provider and an estimated time
of arrival. If you feel you are in an “unsafe situation”, please let us know.
With your consent, we will contact local police or safety authorities.

1. * Towing services provided through Cross Country Motor Club, Inc., Medford, MA
02155, except in AK, CA, HI, OR, WI, and WY, where services are provided by Cross
Country Motor Club of California, Inc., 275 East Hillcrest Drive, Suite 165 Thousand
Oaks, CA 91360.
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20HOW TO GET WARRANTY SERVICE
C. COVERED SERVICES

Flat Tire Service
If you are inconvenienced by a flat tire, we will dispatch a service provider
to use your vehicle's temporary spare tire (if equipped) as recommended
in your Owner's Manual. This is not a permanent flat tire repair.
Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station being nearby, especially
when traveling away from home. We will dispatch a service provider to
deliver a small amount of fuel (maximum two gallons) to get you to a
nearby station. Battery Jump Assistance
No time is a good time for a depleted battery, but with Roadside Assis
-
tance, you do not have to worry about being stranded. We will dispatch a
service provider to provide you with a battery jump anytime, day or night.
Lockout Service
Whether the keys are locked in your vehicle or frozen locks are keeping you
from getting on your way, Roadside Assistance can assist you. This service
is limited to providing access to the vehicle's seating area. It does not cover
the cost of replacement keys.

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HOW TO GET WARRANTY SERVICE21

Towing Service
Our towing service gives you peace of mind and confidence. If your vehicle
becomes disabled as a result of a mechanical breakdown, Roadside Assis -
tance will dispatch towing service to transport your vehicle to the closest
authorized Chrysler, Dodge, Jeep or Ram dealer. If you choose to go to
another dealership, you will be responsible for the cost if the extra distance
exceeds 10 miles.
D. IF UNABLE TO CONTACT ROADSIDE ASSISTANCE

If you are unable to contact Roadside Assistance and you obtain towing
services on your own, you may submit your original receipts from the
licensed towing or service facility, for services rendered within 30 days of
the occurrence. Be sure to include your Vehicle Identification Number
(VIN), odometer mileage at the time of service and current mailing
address. We will process the claim based on vehicle and service eligibility.
If eligible, we will reimburse you for the reasonable amounts you actually
paid, based on the usual and customary charges for that service in the
area where they were provided. FCA US LLC's determination relating to
reimbursement are final. Correspondence should be mailed to:
FCA US LLC Roadside Assistance
P.O. Box 9145
Medford, MA 02155
Attention: Claims Department

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22HOW TO GET WARRANTY SERVICE
6.3. EMERGENCY WARRANTY REPAIRS

If you have an emergency and have to get a warranty repair made by
someone other than an authorized Chrysler, Dodge, Jeep or Ram dealer,
follow the reimbursement procedure in “section 6.1 C”.

6.4. GETTING SERVICE UNDER THE FEDERAL EMISSION AND
EMISSION PERFORMANCE WARRANTIES
A. WHAT TO DO

If your vehicle has failed an emissions test described in “section 5.2”:
• Take it to an authorized Chrysler, Dodge, Jeep or Ram dealer as soon as
possible.
• Give the service representative the printout showing that your vehicle failed the test.
• If possible, bring all service receipts, maintenance logs, and records proving that your vehicle has been properly maintained, since you may be
required to show them.

B. FURTHER STEPS YOU CAN TAKE, AND HOW TO GET MORE
I
NFORMATION

If you think your authorized dealer has wrongly denied you Federal
Emission Warranty or Emission Performance Warranty coverage, follow
the steps described in “section 7.1”. FCA US LLC will reply to you in writing
within 30 days after receiving your complaint or within the time limit
required by local or state law. If the owner is not notified within 30 days
that a Federal Emission Warranty or Emission Performance Warranty claim
is denied, the manufacturer must repair the vehicle free of charge.
If you want more information about getting service under the Federal
Emission Warranty or Emission Performance Warranty, or if you want to
report what you think is a violation of these warranties, you can contact:
Manager, Certification and Compliance Division Warranty Claims
Environmental Protection Agency (EPA)
1200 Pennsylvania Avenue, NW
Mail Code 6403J
Washington, D. C. 20460

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HOW TO DEAL WITH WARRANTY PROBLEMS23
7. HOW TO DEAL WITH WARRANTY
P
ROBLEMS
7.1. STEPS TO TAKE
A. IN GENERAL

Normally, warranty problems can be resolved by your authorized dealer’s
sales or service departments. That is why you should always talk to your
authorized dealer’s service manager or sales manager first. But if you are
not satisfied with your dealer’s response to your problem, FCA US LLC
recommends that you do the following:
Step 1:
Discuss your problem with the owner or general manager of the authorized
dealership.
Step 2:
If your authorized dealer still cannot resolve the problem, contact the
FCA US LLC Customer Assistance Center in “section 7.2”.

B. WHAT FCA US LLC WILL DO

Once you have followed the two steps described in “section 7.1 A”, a
FCA US LLC representative at FCA US LLC headquarters will review your
situation. If it is something that FCA US LLC can help you with, FCA US LLC
will provide an authorized dealer with all the information and assistance
necessary to resolve the problem. Even if FCA US LLC cannot help you,
FCA US LLC will acknowledge your contact and explain FCA US LLC's
position.

C. IF YOUR PROBLEM STILL IS NOT RESOLVED FOR CUSTOMERS
R
ESIDING IN ARKANSAS, IDAHO, KENTUCKY, MINNESOTA AND
M
ONTANA ONLY

If you cannot resolve your warranty problem after following the two steps
described in “section 7.1 A”, and you live in Arkansas, Idaho, Kentucky,
Minnesota or Montana ONLY, you can contact the FCA US LLC Customer
Arbitration Process (CAP) in your area.
You may obtain a brochure describing FCA US LLC's CAP, including an
application, by calling 800-423-6343 for assistance.

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24HOW TO DEAL WITH WARRANTY PROBLEMS

This service is strictly voluntary, and you may submit your dispute directly
to the CAP at no cost. The CAP is administered by an independent dispute
settlement organization and may be contacted in writing at the following
address:
National Center for Dispute Settlement
Customer Arbitration Process FCA US LLC
P.O. Box 515315
Dallas, TX 75251-5315
The CAP reviews only vehicle disputes involving FCA US LLC ("FCA US")
Limited Warranty or a FCA US LLC/Mopar Part Limited Warranty. The CAP
does not review disputes involving the sale of a new or used vehicle,
personal injury/property damage claims, disputes relating to design of the
vehicle or part, or disputes which are already the subject of litigation. The CAP will need the following information from you:

1. Legible copies of all documents and repair orders relevant to
your case
2. Vehicle Identification Number (VIN) of your vehicle
3. A brief description of your unresolved concern
4. The identity of your servicing/selling dealer
5. The date(s) of repair(s) and mileage at the time
6. Current vehicle mileage
7. A description of the action you expect to resolve your concern
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HOW TO DEAL WITH WARRANTY PROBLEMS25

Upon receipt of your request:
• The National Center for Dispute Settlement (NCDS) will acknowledge
receipt of your request, by mail, within 10 days, and advise you whether
or not your dispute is within the jurisdiction of the Process.
• When your request is within jurisdiction, NCDS will request FCA US LLC and the dealer to present their side of the dispute. You will receive copies
of their responses.
• While your dispute is pending, NCDS or FCA US LLC may contact you to see if your case can be settled by agreement. If a settlement is offered to
you, FCA US LLC will ask you to sign a form that contains that settlement.
Your case will then be closed. There is no requirement for you to partici -
pate in this settlement process.
• If you requested an oral hearing, a decision-maker will contact you to arrange a convenient time and place for a hearing. Usually, this will be at
a dealership near you.
• If you request a documents-only review, a NCDS panel will review and decide your case. Neither you, the dealer nor FCA US LLC need be
present.
• NCDS will send you a written Statement of Decision. This statement will include the decision, any action to be taken by the dealer or FCA US LLC
and the time by which the action must be taken. The decision will be
binding on the dealer and FCA US LLC but not on you unless you accept
the decision. • If any action is required on the part of the dealer or FCA US LLC you
will be contacted within 10 days after the date by which the dealer or
FCA US LLC must act to determine whether performance has been
rendered.
• The entire dispute settlement process will normally take no longer than 40 days.
• The CAP dispute settlement procedure does not take the place of any state or Federal legal remedies available to you. Whether or not you
decide to submit your dispute to the Process, you are free to pursue other
legal remedies.

D. NOTICE UNDER STATE LEMON LAWS

Some states have laws allowing you to get a replacement vehicle or a
refund of the vehicle’s purchase price under certain circumstances. These
laws vary from state to state. If your state law allows, FCA US LLC requires
that you first notify us in writing of any service difficulty that you may have
experienced so that we can have a chance to make any needed repairs
before you are eligible for remedies provided by these laws. In all other
states, we ask that you give us written notice of any service difficulty. Send
your written notice to the FCA US LLC Customer Assistance Center at the
address in “section 7.2”.

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26HOW TO DEAL WITH WARRANTY PROBLEMS
7.2. HELPFUL ADDRESSES AND TELEPHONE NUMBERS

Here are the addresses and telephone numbers of the FCA US LLC
Customer Assistance Centers that can help you wherever you happen to
be. Contact the one that covers your area:
•In the United States:

FCA US LLC Customer Assistance Center
P.O. Box 21-8004
Auburn Hills, Michigan 48321-8004
Phone: 800-423-6343
To contact FCA US LLC by email
simply access the following website:
www.dodge.com
(click on the "Contact Us" button)

• In Canada:

FCA Canada Inc. Customer Service
P.O. Box 1621
Windsor, Ontario N9A-4H6
Phone Number (English): 800-465-2001
Phone Number (French): 800-387-9983
•
In Mexico:

Customer Relations Office
Prolongación Paseo de la Reforma 1240
Santa Fe, Cuajimalpa CP 05348
Ciudad de México
Phone Number (in Mexico):
800-505-1300
Phone Number (outside Mexico):
+(52) 55 50817568

• In Puerto Rico and US Virgin Islands:

Customer Service FCA Caribbean LLC
Box 191857
San Juan, Puerto Rico 00919-1857
Phone: 800-423-6343
Fax: (787) 782-3345
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OPTIONAL SERVICE CONTRACT27
8. OPTIONAL SERVICE CONTRACT

Mopar Vehicle Protection plans offer valuable protection against repair
costs when these warranties no longer apply. They are in addition but do
not replace the warranty coverages outlined in this booklet. A variety of
plans are available, covering various time-and-mileage periods and
various groups of the vehicle's mechanical components.
Mopar Vehicle Protection plans are the ONLY vehicle extended protection
plans authorized, endorsed and backed by FCA US LLC to provide
additional protection beyond your vehicle's warranty. Look for our brand
logo and ask an authorized dealer for details.

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28MAINTENANCE
9. MAINTENANCE
9.1. GENERAL INFORMATION

It is your responsibility to properly maintain and operate your new vehicle.
Follow the instructions contained in the General and Scheduled Mainte -
nance Service guidelines in your Owner’s Manual. Regular, scheduled
maintenance is essential to trouble-free operation. If there is a dispute
between you and FCA US LLC concerning your maintenance of your
vehicle, FCA US LLC will require you to provide proof that your vehicle was
properly maintained.
For your convenience, FCA US LLC has prepared a Maintenance Schedule
with routine service intervals which is included in your Owner's Manual. It
is essential to follow these required maintenance intervals for safe
trouble-free operation.

9.2. WHERE TO GO FOR MAINTENANCE

FCA US LLC recommends that you return to the authorized dealer from
whom you bought your vehicle for all maintenance service both during and
after the warranty periods. Although you can get warranty service from any
authorized dealer who sells your particular make, returning to your selling
authorized dealer will help ensure that all your service needs are met and
that you are completely satisfied. The dealership technicians are specifi -
cally trained to proficiently perform maintenance and repair procedures on
your vehicle.
Authorized Chrysler, Dodge, Jeep or Ram dealers will help ensure that all
your service needs are met and that you are completely satisfied. FCA US
LLC strongly recommends you use genuine FCA US LLC/Mopar parts to
maintain your vehicle.

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