service DODGE POWER WAGON 2005 2.G Repair Manual

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty, discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident,
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items, and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many dealers you may obtain a rental vehicle at a
minimal daily charge. If you need a rental, it is advisable
to make these arrangements when you call for an ap-
pointment.
IF YOU NEED ASSISTANCE
The manufacturer and its dealers are vitally interested in
your satisfaction. We want you to be happy with our
products and services.
430 IF YOU NEED CONSUMER ASSISTANCE

Warranty service must be done by an authorized
Chrysler, Dodge, or Jeep dealer. We strongly recommend
that you take your vehicle to you selling dealer. They
know you and your vehicle best, and are most concerned
that you get prompt and high quality service. The
manufacturer’s dealers have the facilities, factory-trained
technicians, special tools, and the latest information to
assure your vehicle is fixed correctly and in a timely
manner.
This is why you should always talk to your dealer’s
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the dealership. They
want to know if you need assistance.
•If your dealership is unable to resolve the concern, you
may contact the Manufacturer’s Customer Center.Any communication to the Manufacturer’s Customer
Center should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Dealership name
•Vehicle identification number
•Vehicle delivery date and mileage
DaimlerChrysler Motors Corporation Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 992-1997
DaimlerChrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone—(800) 465–2001
IF YOU NEED CONSUMER ASSISTANCE 431
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In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico (915) 729–1248 or 729–1240
Outside Mexico (525) 729–1248 or 729–1240
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its Customer
Center. Any hearing or speech impaired customer who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States can communicate with the
manufacturer by dialing 1–800–380–CHRY.Service Contract
You may have purchased a service contract for your
vehicle to help protect you from the high cost of unex-
pected repairs after your manufacturer’s new vehicle
limited warranty expires. The manufacturer stands be-
hind only the manufacturer’s Service Contracts. If you
purchased a manufacturer’s Service Contract, you will
receive Plan Provisions and an Owner Identification Card
in the mail within three weeks of your vehicle delivery
date. If you have any questions about your service
contract, call the manufacturer’s Service Contract Na-
tional Customer Hotline at 1-800-521-9922.
432 IF YOU NEED CONSUMER ASSISTANCE

The manufacturer will not stand behind any service
contract that is not the manufacturer’s Service Contract. It
is not responsible for any service contract other than the
manufacturer’s Service Contract. If you purchased a
service contract that is not a manufacturer’s Service
Contract, and you require service after your manufactur-
er’s new vehicle limited warranty expires, please refer to
your contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased your new vehicle. Your dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
your ownership experience. You’ll be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.WARRANTY INFORMATION
See your manufacturer’s Warranty Information Booklet
for information on warranty coverage and transfer of
warranty.
IF YOU NEED CONSUMER ASSISTANCE 433
9

MOPARPARTS
Moparfluids, lubricants, parts, and accessories are
available from your dealer. They will help you keep your
vehicle operating at its best.
REPORTING SAFETY DEFECTS
In the 50 United States and Washington D.C.: If you
believe that your vehicle has a defect which could cause
a crash or cause injury or death, you should immediately
inform the National Highway Traffic Safety Administra-
tion (NHTSA) in addition to notifying the manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, and the
manufacturer.To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1-800-424-9393 (or 366-0123 in Wash-
ington DC area) or write to: NHTSA, U.S. Dept. of
Transportation, Washington DC 20590. You can also
obtain other information about motor vehicle safety from
the Hotline.In Canada:
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to
Transport Canada, Motor Vehicle Defect Investigations
and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B
3V9.
IF YOU NEED CONSUMER ASSISTANCE 435
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PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals. (No P.O. Boxes).
•Service Manuals.
These comprehensive service manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing and repairing DaimlerChrysler
Corporation vehicles. A complete working knowledge
of the vehicle, system and/or components is written in
straightforward language with illustrations, diagrams
and charts.
•Diagnostic Procedure Manuals.
Filled with diagrams, charts and detailed illustrations,
these practical manuals make it easy for students and
technicians to find and fix problems on computer-
controlled vehicle systems and features. They show
exactly how to find and correct problems the first time,
using step-by-step troubleshooting and driveability
procedures, proven diagnostic tests and a complete list
of all tools and equipment.
•Owner’s Manuals.
These manuals have been prepared with the assistance
of service and engineering specialists to acquaint you
with specific Chrysler group vehicles. Included are
starting, operating, emergency and maintenance pro-
cedures as well as specifications, capabilities and
safety tips.
436 IF YOU NEED CONSUMER ASSISTANCE

Climate Control......................... 200
Clock................................ 165
Clutch............................... 377
Clutch Linkage Maintenance................ 378
Compact Disc Maintenance................. 199
Compact Disc Player..................172,179
Compact Spare Tire...................... 299
Compass...........................126,127
Compass Calibration..................... 127
Compass Variance....................... 128
Computer, Trip/Travel.................... 123
Console, Overhead....................... 122
Contract, Service........................ 432
Converter, Catalytic...................... 313
Cooling System......................... 371
Coolant Capacity...................... 406
Coolant Level......................... 372
Disposal of Used Coolant................ 375
Drain, Flush, and Refill.................. 372Inspection........................... 371
Radiator Cap......................372,375
Selection of Coolant...............374,406,407
Temperature Gauge..................... 160
Cruise Control (Speed Control).............. 118
Cup Holder............................ 141
Customer Assistance..................... 430
Daytime Running Lights................... 112
Dealer Service.......................... 355
Defroster, Rear Window..............88,207,211
Defroster, Windshield..................202,205
Delay (Intermittent) Wipers................. 116
Differential............................. 80
Differential, Limited-Slip.................. 281
Digital Video Disc Player................... 80
Dipsticks
Automatic Transmission................. 380
Power Steering........................ 367
442 INDEX

Hazard Warning Flasher................. 334
Headlights........................... 111
High Beam........................ 115,158
High Beam Indicator.................... 158
High Beam/Low Beam Select.............. 115
Instrument Cluster..................... 157
Intensity Control....................... 110
Interior........................... 110,122
Lights On Reminder.................... 113
Low Washer Fluid..................... 164
Passing............................. 114
Seat Belt Reminder..................... 159
Service.............................. 394
Transfer Case......................... 280
Transmission Warning................165,327
Turn Signal.................. 113,158,394,398
Warning (Instrument Cluster Description)..... 157
Limited-Slip Differential................281,379
Loading Vehicle......................... 315Tires ............................... 291
Locks................................. 18
Child Protection........................ 23
Door................................ 18
Ignition.............................. 15
Keys................................ 12
Power Door........................... 19
Steering Wheel......................... 15
Lower Anchors and Tether for CHildren (LATCH) . 63
Lubricants............................. 383
Lubrication, Body....................... 369
Lug Nuts............................. 341
Lumbar Support........................ 105
Maintenance........................... 356
Maintenance Free Battery.................. 364
Maintenance Procedures................... 356
Maintenance Schedule.................... 410
ScheduleA......................... 424
INDEX 447
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ScheduleB.......................... 413
Malfunction Indicator Light................ 354
Manual, Service......................... 436
Manual Transmission..................275,379
Fluid Level Check...................... 379
Lubricant Selection..................379,408
Mirrors................................ 84
Automatic Dimming..................... 85
Electric Powered....................... 87
Outside.............................. 86
Rearview............................. 84
Trailer Towing......................88,326
Modifications/Alterations, Vehicle............. 7
Mopar Parts.........................356,435
Multi-Function Control Lever............... 113
Noise Control
Maintenance.......................... 384
Tampering Prohibited................384,385Noise Emission Warranty.................. 386
Occupant Restraints....................... 35
Octane Rating, Gasoline................... 307
Odometer..........................163,164
Trip .............................163,164
Off-Pavement Driving.................... 224
Off-Road Driving........................ 224
Oil, Engine.........................356,407
Capacity............................ 406
Change Interval....................... 357
Dipstick............................. 356
Disposal............................ 360
Filter............................360,407
Filter Disposal........................ 360
Identification Logo..................... 359
Materials Added to..................... 360
Pressure Gauge....................... 159
Recommendation...................358,406
448 INDEX

Extender............................. 47
Front Seat............................ 36
Pretensioners.......................... 45
Reminder............................ 159
Seats................................. 102
Adjustment.......................... 102
Child............................... 70
Folding Floor......................... 144
Heated............................. 107
Lumbar Support....................... 105
Power.............................. 105
Reclining............................ 103
Security Alarm (Theft Alarm).............31,161
Selection of Coolant...................... 407
Sentry Key............................. 13
Service Assistance....................... 430
Service Contract......................... 432
Service Manuals........................ 436
Setting the Clock........................ 165Shift Speeds........................... 276
Shifting............................... 270
Automatic Transmission................. 270
Manual Transmission................... 275
Transfer Case......................... 279
Transfer Case, Shifting into Transfer
Case Neutral (N)..................... 329
Transfer Case, Shifting out of Transfer
Case Neutral (N)..................... 330
Shoulder Belt Upper Anchorage.............. 43
Shoulder Belts........................... 36
Side Airbag............................. 56
Signals, Turn........................... 113
Skid Plates............................. 82
Snow Chains (Tire Chains)................. 304
Snow Plow............................ 328
Snow Tires............................ 305
Spare Tire..........................299,300
Spark Plugs............................ 361
INDEX 451
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