service DODGE RAM 2500 DIESEL 2004 3.G Workshop Manual

Noise Systems Maintenance Chart and Service Log Ð Insert Month, Day, Year under column mileage closest to
the mileage at which service was performed.
MILES 67,500 75,000 82,500 90,000 97,500 84,000 105,00 112,500
KILOMETERS 108 000 120 000 132 000 144 000 126 000 156 000 168 000 181 000
Exhaust system-
inspect
Air cleaner
assembly-inspect
ODOMETER
READING
PERFORMED
BY
PERFORMED
AT
MAINTAINING YOUR VEHICLE 361
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EMISSION CONTROL SYSTEM MAINTENANCE
The ªScheduledº maintenance services, listed inbold
typein this section (Section 8) must be done at the times
or mileages specified to assure the continued proper
functioning of the emission control system. These, and all
other maintenance services included in this manual,
should be done to provide best vehicle performance and
reliability. More frequent maintenance may be needed for
vehicles in severe operating conditions such as dusty
areas and very short trip driving.
Inspection and service also should be done any time a
malfunction is suspected.
NOTE:Maintenance, replacement, or repair of the emis-
sion control devices and systems on your vehicle may be
performed by any automotive repair establishment or
individual using any automotive part which has been
certified pursuant to U.S. EPA or, in the State of Califor-
nia, California Air Resources Board regulations.
MAINTENANCE SCHEDULES Ð 24±VALVE
CUMMINS TURBO DIESEL
There are two maintenance schedules that show the
requiredservice for your vehicle.
First is ScheduleªBº. It is for vehicles that are operated
under the conditions that are listed below and at the
beginning of the schedule.
²Frequent short trips where the engine does not achieve
full operating temperature (operating temperature de-
fined as 190É F (66É C ) coolant temperature).
²Extensive engine idling (over 10 minutes per hour of
operation) at ambient temperatures less than 32É F (0É
C).
²Driving in dusty conditions.
²Frequent trailer towing.
²Taxi, police, or delivery service (commercial service).
384 MAINTENANCE SCHEDULES
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Schedule ªBº
Follow schedule ªBº if you usually operate your vehicle
under one or more of the following conditions.
²Frequent short trips where the engine does not achieve
full operating temperature (operating temperature de-
fined as 190É F (66É C ) coolant temperature).
²Extensive engine idling (over 10 minutes per hour of
operation) at ambient temperatures less than 32É F (0É
C).
²Driving in dusty conditions.
²Frequent trailer towing.
²Taxi, police, or delivery service (commercial service).
²Off-road or desert operation.
²Extensive operation at high engine speeds (greater
than 2900 rpm) and loads (greater than 70% throttle).
SCHEDULE ªBº 387
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Miles 116,250 120,000 123,750 127,500 131,250 135,000
(Kilometers) (186 000) (192 000) (198 000) (204 000) (210 000) (216 000)
Change front axle fluid (4X4). X X
Inspect brake linings. X X
Inspect and adjust parking brake if necessary. X X
Drain and refill automatic transmission fluid.
Replace filter and adjust bands.X
Inspection and service should also be performed anytime
a malfunction is observed or suspected. Retain all re-
ceipts.
SCHEDULE ªBº 395
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Miles 112,500 120,000 127,500 135,000 142,500 150,000
(Kilometers) (181 000) (193 000) (205 000) (217 000) (229 000) (241 000)
[Months] [90] [96] [102] [108] [114] [150]
Inspect front wheel bearings. X X
Inspect brake linings. X X
Inspect and adjust parking brake if necessary. X X
Adjust valve lash clearance.X
Inspection and service should also be performed anytime
a malfunction is observed or suspected. Retain all re-
ceipts.
WARNING!
You can be badly injured working on or around a
motor vehicle. Do only that service work for which
you have the knowledge and the right equipment. If
you have any doubt about your ability to perform a
service job, take your vehicle to a competent me-
chanic.
400 SCHEDULE ªAº
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IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
mSuggestions For Obtaining Service For Your
Vehicle..............................402
NPrepare For The Appointment............402
NPrepare A List........................402
NBe Reasonable With Requests.............402
mIf You Need Assistance...................402mWarranty Information....................405
mMopartParts.........................407
mReporting Safety Defects..................407
NIn Canada..........................407
mPublication Order Forms..................408
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SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you're having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty, discuss additional charges with the service
manager. Keep a maintenance log of your vehicle's
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an accident,
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items, and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many dealers you may obtain a rental vehicle at a
minimal daily charge. If you need a rental, it is advisable
to make these arrangements when you call for an ap-
pointment.
IF YOU NEED ASSISTANCE
The manufacturer and its dealers are vitally interested in
your satisfaction. We want you to be happy with our
products and services.
Your selling dealer is best equipped and most anxious to
provide prompt resolution for any warranty issue or
related matter that you may experience. The manufactur-
er's dealers have the facilities, factory-trained techni-
cians, special tools, and the latest information to assure
your vehicle is fixed correctly and in a timely manner.
402 IF YOU NEED CONSUMER ASSISTANCE

The manufacturer has empowered its dealers to make
warranty and repair decisions that ensure you are not
inconvenienced. There is no need for you to wait for a
decision from the manufacturer. If a special circumstance
occurs that requires information from the manufacturer,
we have asked the dealer's service management to make
the contact on your behalf.
This is why you should always talk to your dealer's
service manager first. Most matters can be resolved with
this process.
²If for some reason you are still not satisfied, talk to the
general manager or owner of the dealership. They
want to know if you need assistance.
²If your dealership is unable to resolve the concern, you
may contact the Manufacturer's Customer Center.Any communication to the Manufacturer's Customer
Center should include the following information:
²Owner's name and address
²Owner's telephone number (home and office)
²Dealership name
²Vehicle identification number
²Vehicle delivery date and mileage
DaimlerChrysler Motors Corporation Customer Center
P.O. Box 21±8004
Auburn Hills, MI 48321±8004
Phone: (800) 992-1997
DaimlerChrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone Ð(800) 465±2001
IF YOU NEED CONSUMER ASSISTANCE 403
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In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico (915) 729±1248 or 729±1240
Outside Mexico (525) 729±1248 or 729±1240
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its Customer
Center. Any hearing or speech impaired customer who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States can communicate with the
manufacturer by dialing 1±800±380±CHRY.Service Contract
You may have purchased a service contract for your
vehicle to help protect you from the high cost of unex-
pected repairs after your manufacturer's new vehicle
limited warranty expires. The manufacturer stands be-
hind only the manufacturer's Service Contracts. If you
purchased a manufacturer's Service Contract, you will
receive Plan Provisions and an Owner Identification Card
in the mail within three weeks of your vehicle delivery
date. If you have any questions about your service
contract, call the manufacturer's Service Contract Na-
tional Customer Hotline at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer's Service Contract. It
is not responsible for any service contract other than the
manufacturer's Service Contract. If you purchased a
service contract that is not a manufacturer's Service
404 IF YOU NEED CONSUMER ASSISTANCE

Contract, and you require service after your manufactur-
er's new vehicle limited warranty expires, please refer to
your contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased your new vehicle. Your dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
your ownership experience. You'll be pleased with theirsincere efforts to resolve any warranty issues or related
concerns.
WARRANTY INFORMATION
See your manufacturer's Warranty Information Booklet
for information on warranty coverage and transfer of
warranty.
IF YOU NEED CONSUMER ASSISTANCE 405
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