DODGE STRATUS COUPE 2004 2.G Owners Manual

IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
mSuggestions For Obtaining Service
For Your Vehicle
.......................372
NPrepare For The Appointment............372
NPrepare A List........................372
NBe Reasonable With Requests.............372
mIf You Need Assistance..................372
mWarranty Information...................374
mMopar Parts..........................375
mCustomer Arbitration Board..............375
mReporting Safety Defects.................375
NIn Canada..........................375
mPublication Order Forms.................377
mDepartment Of Transportation Uniform
Tire Quality Grades
....................379
NTreadwear..........................379
NTraction AA, A, B, C...................379
NTemperature A, B, C...................380
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SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you're having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty, discuss additional charges with the service
manager. Keep a maintenance log of your vehicle's
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an accident,
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items, and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many dealers you may obtain a rental vehicle at a
minimal daily charge. If you need a rental, it is advisable
to make these arrangements when you call for an ap-
pointment.
IF YOU NEED ASSISTANCE......
DaimlerChrysler Motors Corporation and its dealers are
vitally interested in your satisfaction. We want you to be
happy with our products and services.
Your selling dealer is best equipped and most anxious to
provide prompt resolution for any warranty issue or
related matter that you may experience. DaimlerChrysler
Motors Corporation dealers have the facilities, factory-
trained technicians, special tools, and the latest informa-
tion to assure your vehicle is fixed correctly and in a
timely manner. DaimlerChrysler Motors Corporation has
empowered its dealers to make warranty and repair
decisions that ensure you are not inconvenienced. There
is no need for you to wait for a decision from the
DaimlerChrysler Motors Corporation. If a special circum-
stance occurs that requires information from
DaimlerChrysler Motors Corporation, we have asked the
dealer's service management to make the contact on your
behalf.
This is why you should always talk to your dealer's
service manager first. Most matters can be resolved with
this process.
372 IF YOU NEED CONSUMER ASSISTANCE

²If for some reason you are still not satisfied, talk to the
general manager or owner of the dealership. They
want to know if you need assistance.
²If your dealership is unable to resolve the concern, you
may contact the DaimlerChrysler Motors Corporation
Customer Center.
Any communication to the DaimlerChrysler Motors Cor-
poration Customer Center should include the following
information:
²Owner's name and address
²Owner's telephone number (home and office)
²Dealership name
²Vehicle identification number
²Vehicle delivery date and mileage
DaimlerChrysler Motors Corporation Customer
Center
P.O. Box 21±8004
Auburn Hills, MI 48321±8004
Phone: (800) 992-1997
DaimlerChrysler Canada Inc. Customer Service
Chrysler Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone ÐRefer to your Warranty Booklet
In Mexico contact:
Lago Alberto #320
Mexico 11320, D. F.
In Mexico (915) 729±1248 or 729±1240
Outside Mexico (525) 729±1248 or 729±1240
IF YOU NEED CONSUMER ASSISTANCE 373
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Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties,
DaimlerChrysler Motors Corporation has installed spe-
cial TDD (Telecommunication Devices for the Deaf)
equipment at its Customer Center. Any hearing or speech
impaired customer who has access to a TDD or a
conventional teletypewriter (TTY) in the United States
can communicate with DaimlerChrysler Motors Corpo-
ration by dialing 1±800±380±CHRY.
Service Contract
You may have purchased a service contract for your
vehicle to help protect you from the high cost of unex-
pected repairs after your DaimlerChrysler Motors Cor-
poration new vehicle limited warranty expires.
DaimlerChrysler Motors Corporation stands behind only
Genuine DaimlerChrysler Motors Corporation Service
Contracts. If you purchased a Genuine DaimlerChrysler
Motors Corporation Service Contract, you will receive
Plan Provisions and an Owner Identification Card in the
mail within three weeks of your vehicle delivery date. If
you have any questions about your service contract, call
the DaimlerChrysler Motors Corporation Service Con-
tract National Customer Hotline at 1-800-521-9922.DaimlerChrysler Motors Corporation will not stand be-
hind any service contract that is not a Genuine
DaimlerChrysler Motors Corporation Service Contract. It
is not responsible for any service contract other than a
Genuine DaimlerChrysler Motors Corporation Service
Contract. If you purchased a service contract that is not a
Genuine DaimlerChrysler Motors Corporation Service
Contract, and you require service after your
DaimlerChrysler Motors Corporation new vehicle lim-
ited warranty expires, please refer to your contract docu-
ments, and contact the person listed in those documents.
We appreciate that you have made a major investment
when you purchased your new vehicle. Your dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
your ownership experience. You'll be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARRANTY INFORMATION
See your DaimlerChrysler Motors Corporation Warranty
Information Booklet for information on warranty cover-
age and transfer of warranty.
374 IF YOU NEED CONSUMER ASSISTANCE

MOPAR PARTS
Mopar fluids, lubricants, parts, and accessories are avail-
able from your DaimlerChrysler Motors Corporation
dealer. They will help you keep your vehicle operating at
its best.
CUSTOMER ARBITRATION BOARD
In the 50 United States, and Washington, D.C.,if a
warranty dispute has not been resolved to your satisfac-
tion, you may submit the issue to a DaimlerChrysler
Motors Customer Arbitration Board.
Additional information and the address of each Cus-
tomer Arbitration Board is contained in the Customer
Arbitration Board Brochure included in the Glove Box
Kit.
REPORTING SAFETY DEFECTS
In the 50 United States and Washington D.C.: If you
believe that your vehicle has a defect which could cause
a crash or cause injury or death, you should immediately
inform the National Highway Traffic Safety Administra-
tion (NHTSA) in addition to notifying DaimlerChrysler
Corporation.If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, and
DaimlerChrysler Corporation.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1-800-424-9393 (or 366-0123 in Wash-
ington DC area) or write to: NHTSA, U.S. Dept. of
Transportation, Washington DC 20590. You can also
obtain other information about motor vehicle safety from
the Hotline.
In Canada:
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to
Transport Canada, P.O. Box 8880, Ottawa Postal Station,
Ottawa, Ontario K1G 3J2.
IF YOU NEED CONSUMER ASSISTANCE 375
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376 IF YOU NEED CONSUMER ASSISTANCE

PUBLICATION ORDER FORMS
11

DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following describes the tire grading categories estab-
lished by the National highway Traffic Safety Adminis-
tration. The specific grade rating assigned by the tire's
manufacturer in each category is shown on the sidewall
of the tires on your car.
All Passenger Car Tires Must Conform to Federal Safety
Requirements in Addition to These Grades.
Treadwear
The treadwear grade is a comparative rating based on the
wear rate of the tire when tested under controlled con-
ditions on a specified government test course. For ex-
ample, a tire graded 150 would wear one and a half
(1 1/2) times as well on the government course as a tire
graded 100. The relative performance of tires depends
upon the actual conditions of their use, however, and
may depart significantly from the norm due to variations
in driving habits, service practices and differences in road
characteristics and climate.
Traction AA, A, B, C
The traction grades, from highest to lowest, are AA, A, B
and C. Those grades represent the tire's ability to stop on
wet pavement as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
IF YOU NEED CONSUMER ASSISTANCE 379
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Temperature A, B, C
The temperature grades are A (the highest), B and C,
representing the tire's resistance to the generation of heat
and its ability to dissipate heat when tested under
controlled conditions on a specified indoor laboratory
test wheel. Sustained high temperatures can cause the
material of the tire to degenerate and reduce tire life, and
excessive temperature can lead to sudden tire failure. The
grade C corresponds to a level of performance which all
passenger vehicle tires must meet under the Federal
Motor Vehicle Safety Standard No. 109. Grades B and A
represent higher levels of performance on the laboratory
test wheel than the minimum required by law.WARNING!
The temperature grade for this tire is established for
a tire that is properly inflated and not overloaded.
Excessive speed, under-inflation, or excessive load-
ing, either separately or in combination, can cause
heat build-up and possible tire failure.
380 IF YOU NEED CONSUMER ASSISTANCE