FIAT 500 ABARTH 2012 2.G Warranty Booklet

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6. How to Get Warranty Service
6.1 Where to Take Your Abarth
A. In the United States (We Include U.S.
Possessions and Territories as Part of
the United States for Warranty Purposes):
Warranty service must be done by an authorized
FIAT repair facility. We strongly recommend that
you take your Abarth to your Selling Dealer.
They know you and your Abarth best, and are
most concerned that you get prompt and high
quality service. If you move within the United
States, warranty service may be requested from
any authorized FIAT repair facility.B. In Canada and Mexico:
If you are traveling temporarily in Canada or Mexico,
and your Abarth remains registered in the United
States, your Chrysler warranty still applies. Service
may be requested at any authorized FIAT repair
facility.
C. In a Foreign Country Outside of North
America:
If you are traveling temporarily outside of North
America, and your vehicle remains registered in the
United States:
• You should take your Abarth to an authorized
FIAT repair facility. They should give you the same
warranty service you receive in the United States.
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D. If You Move:
If you move to another country, be sure to contact the
FIAT Customer Assistance Center (section 7.2) and
the customs department of the destination country
before you move. Abarth importation rules vary
considerably from country to country. You may be
required to present documentation of your move to
Chrysler in order to continue your warranty coverage.
You may also be required to obtain documentation from
Chrysler in order to register your Abarth in your new
country.
E. Notice:
If your Abarth is registered outside of the United
States, and you have not followed the procedure set
out above, your vehicle will no longer be eligible for • If the authorized dealership charges you for repairs
which you feel should be covered under your
warranty, please get a detailed receipt for the work
done. Make sure that this receipt lists all warranty
repairs and parts that were involved. (This receipt
will be similar to the one used by the authorized FIAT
repair facility who normally services your vehicle.)
• When your Abarth returns to the United States,
contact the FIAT Customer Assistance Center
(section 7.2) for reimbursement consideration. You
will normally need to provide a copy of the receipt,
your Abarth registration and any other relevant
documents.
• Reimbursement will not be considered if the Abarth
does not return to the United States.
MAINTENANCE PROGRAM
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MAINTENANCE PROGRAM
warranty coverage of any kind. (Abarth vehicles
registered to United States government officials or
military personnel on assignment outside of the U.S.
will continue to be covered.)
6.2 How To Get Towing Assistance
Service - U.S. or Canada Only *
A. What To Do:
If your Abarth requires towing due to a defect
covered under the Basic Limited Warranty, dial toll-
free 1-888-242-6342. Provide your name, vehicle
identification number, license plate number, and your
location, including the telephone number from which
you are calling. Briefly describe the nature of the
problem and answer a few simple questions.
HOW TO GET WARRANTY SERVICE
You will be given the name of the service provider
and an estimated time of arrival. If you feel you are in
an "unsafe situation", please let us know. With your
consent, we will contact local police or safety authorities.
B. If Unable to Contact 24-Hour Towing
Assistance:
If you are unable to contact 24-Hour Towing Assis-
tance and you obtain towing services on your own,
you may submit your original receipts from the
licensed towing or service facility, for services
rendered within 30 days of the occurrence. Be sure to
* Towing services provided through Cross Country Motor Club,
Inc., Medford, MA 02155, except in AK, CA, HI, OR, WI, and
WY, where services are provided by Cross Country Motor Club of
California, Inc., Medford,, MA 02155.

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include your vehicle identification number, odometer
mileage at the time of service and current mailing
address. We will process the claim based on vehicle
and service eligibility. If eligible, we will reimburse
you for the reasonable amounts you actually paid,
based on the usual and customary charges for that
service in the area where they were provided.
Chrysler Group LLC's determination relating to
reimbursement are final. Correspondence should be
mailed to:
Chrysler Towing Assistance
P.O. Box 9145
Medford, MA 02155
Attention: Claims Department6.3 Emergency Warranty Repairs
If you have an emergency and have to get a warranty
repair made by someone other than an authorized FIAT
repair facility, follow the reimbursement procedure in
6.1(C).
6.4 Getting Service Under the Federal
Emission Performance Warranties
A. What to Do
If your Abarth has failed an emissions test
described in 5.2:
• Take it to an authorized FIAT repair facility as soon
as possible.
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• Give the service representative the printout
showing that your Abarth failed the test.
• If possible, bring all service receipts, maintenance
logs, and records proving that your Abarth has
been properly maintained, since you may be
required to show them.
B. Further Steps You Can Take, and How to
Get More Information
If you think your authorized FIAT repair facility has
wrongly denied you emission-warranty coverage,
follow the steps described in 7.1. Chrysler will reply
to you in writing within 30 days after receiving your
complaint (or within the time limit required by local or
state law). If the owner is not notified within 30 days
that a performance warranty claim is denied, the
manufacturer must repair the Abarth free of charge.If you want more information about getting service
under the Federal Emission Warranty or the Performance
Warranty, or if you want to report what you think is a
violation of these warranties, you can contact:
Manager, Certification and Compliance
Division Warranty Claims
Environmental Protection Agency
1200 Pennsylvania Avenue, NW
Mail Code 6403J
Washington, D. C. 20460
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7. How to Deal with Warranty
Problems
7.1 Steps to Take
A. In General
Normally, warranty problems can be resolved by
your dealer’s sales or authorized FIAT repair facility
departments. That’s why you should always talk to
your authorized FIAT repair facility service manager
or dealer’s sales manager first. But if you’re not
satisfied with your dealer’s or authorized FIAT
repair facility response to your problem, Chrysler
Group LLC ("Chrysler") recommends that you do the
following:
HOW TO DEAL WITH WARRANTY PROBLEMS
Step 1:Discuss your problem with the owner or
general manager of the dealership or authorized FIAT
repair facility.
Step 2:If your dealership or authorized FIAT repair
facility still can’t resolve the problem, contact the FIAT
Customer Assistance Center. You’ll find the address in
section 7.2.
B. What Chrysler Will Do
Once you have followed the two steps described in
7.1(A), a Chrysler representative at Chrysler headquar-
ters will review your situation. If it’s something that
Chrysler can help you with, Chrysler will provide your
dealer with all the information and assistance necessary
to resolve the problem. Even if Chrysler can’t help you,
Chrysler will acknowledge your contact and explain
Chrysler's position.

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C. If Your Problem Still Isn’t Resolved For
Customers Residing in Arkansas, Idaho,
Kentucky and Minnesota ONLY:
(NOTE: This Process is not available for residents
of other states.)
If you can’t resolve your warranty problem after
following the two steps described in 7.1(A), and you
live in Arkansas, Idaho, Kentucky or Minnesota
ONLY, you can contact the Chrysler Group LLC
Customer Arbitration Process in your area.
You may obtain a brochure describing Chrysler
Group LLC's Customer Arbitration Process, including
an application, by calling 1-888-242-6342. This service
is strictly voluntary, and you may submit your dispute
directly to the Customer Arbitration Process (CAP) at
no cost. The CAP is administered by an independent
dispute settlement organization and may be contacted
in writing at the following address:National Center for Dispute Settlement
Chrysler Group LLC
Customer Arbitration Process
P.O. Box 727
Mt. Clemens, MI 48046
The CAP reviews only vehicle disputes involving
Chrysler Group LLC ("Chrysler") Limited Warranty or a
Chrysler / Mopar Part Limited Warranty. The CAP
does not review disputes involving the sale of a new or
used vehicle, personal injury/property damage claims,
disputes relating to design of the vehicle or part, or
disputes which are already the subject of litigation.
The CAP will need the following information from
you: 1) Legible copies of all documents and repair
orders relevant to your case, 2) Vehicle identification
number of your Abarth, 3) A brief description of your
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unresolved concern, 4) The identity of your servicing
authorized FIAT repair facility /selling dealer, 5) The
date(s) of repair(s) and mileage at the time, 6) Current
mileage, and 7) A description of the action you expect to
resolve your concern.
Upon receipt of your request:
• The National Center for Dispute Settlement (NCDS)
will acknowledge receipt of your request, by mail, within
ten (10) days, and advise you whether or not your
dispute is within the jurisdiction of the Process.
• When your request is within jurisdiction NCDS will
request Chrysler and the dealer to present their side of
the dispute. You will receive copies of their responses.
• While your dispute is pending NCDS or Chrysler may
contact you to see if your case can be settled by
agreement. If a settlement is offered to you, Chrysler
will ask you to sign a form that contains that settlement.Your case will then be closed. There is no requirement
for you to participate in this settlement process.
• If you requested an oral hearing, a decision-maker will
contact you to arrange a convenient time and place for a
hearing. Usually, this will be at a dealership near you.
• If you request a documents-only review, an NCDS
panel will review and decide your case. Neither you, the
dealer nor Chrysler need be present.
• NCDS will send you a written Statement of Decision.
This statement will include the decision, any action to be
taken by the dealer or Chrysler and the time by which the
action must be taken. The decision will be binding on
the dealer and Chrysler but not on you unless you
accept the decision.
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D. Notice Under State Lemon Laws
Some states have laws allowing you to get a re-
placement vehicle or a refund of the vehicle’s
purchase price under certain circumstances. These
laws vary from state to state. If your state law
allows, Chrysler requires that you first notify us in
writing of any service difficulty that you may have
experienced so that we can have a chance to make
any needed repairs before you are eligible for
remedies provided by these laws. In all other states,
we ask that you give us written notice of any
service difficulty. Send your written notice to the
FIAT Customer Assistance Center at the address in
7.2. • If any action is required on the part of the servicing
authorized FIAT repair facility /selling dealer or
Chrysler you will be contacted within ten (10) days
after the date by which the dealer or Chrysler must act
to determine whether performance has been rendered.
• The entire dispute settlement process will normally
take no longer than 40 days.
• The CAP dispute settlement procedure does not take
the place of any state or Federal legal remedies
available to you. Whether or not you decide to
submit your dispute to the Process, you are free to
pursue other legal remedies.
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• In Canada:
Chrysler Canada, Inc.
Customer Service
Chrysler Centre
P.O. Box 1621
Windsor, Ontario N9A-4H6
Phone: (800) 465-2001
• In Mexico, contact the Customer RelationsOffice
for Abarth vehicle at:
1240 Prolongacion Paseo de la Reforma Av.
Santa Fe, C.P. 05109
Deleg. Cuajimalpa, Mexico
Phone (in Mexico): (015) 5081-7568
Phone (outside Mexico): (800) 505-1300
7.2 Helpful Addresses and Telephone
Numbers
Here are the addresses and telephone numbers of the
FIAT Customer Assistance Center that can help you
wherever you happen to be. Contact the one that covers
your area:
• In the United States:
FIAT Customer Assistance Center
P.O. Box 21-8004
Auburn Hills, Michigan 48321-8004
Phone:
1-888-242-6342
To contact FIAT by email, at:
[email protected]
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