FIAT 500L 2017 2.G Owners Manual

IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE ..................... .350
▫ Prepare For The Appointment ............350
▫ Prepare A List .......................350
▫ Be Reasonable With Requests ............350
 IF YOU NEED ASSISTANCE .............350
▫ FIAT Customer Center .................351
▫ FIAT Canada Customer Center ...........351
▫ In Mexico Contact ....................351
▫ Puerto Rico And U.S. Virgin Islands .......351▫
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY) ..................351
▫ Service Contract .....................352
 WARRANTY INFORMATION ............352
 REPORTING SAFETY DEFECTS ...........353
▫ In The 50 United States And Washington,
D.C. ............................. .353
▫ In Canada ..........................353
 PUBLICATION ORDER FORMS ...........353
9

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have
the right papers with you. Take your warranty folder.
All work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let
the service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental,
it is advisable to make these arrangements when you
call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be
happy with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high
quality service. The manufacturer’s authorized dealer
have the facilities, factory-trained technicians, special
tools, and the latest information to ensure the vehicle is
fixed correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to
the general manager or owner of the authorized
dealer. They want to know if you need assistance.
• If an authorized dealer is unable to resolve the
concern, you may contact the manufacturer’s cus-
tomer center.
350 IF YOU NEED CONSUMER ASSISTANCE

Any communication to the manufacturer’s customer
center should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FIAT Customer Center
P.O. Box 21–8004 Auburn Hills, MI 48321–8004 Phone:
1-888-242-6342
FIAT Canada Customer Center
P.O. Box 1621 Windsor, Ontario N9A 4H6 Phone: 1-800-
465-2001 (English) Phone: 1-800-387-9983 (French)
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (787) 782-5757
Fax: (787) 782-3345
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1-800-855-0511 to connect with
a Bell Relay Service operator.
9
IF YOU NEED CONSUMER ASSISTANCE 351

Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the
mail within three weeks of the vehicle delivery date. If
you have any questions about the service contract, call
the manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465-2001 English / (800) 387-9983 French).
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract.
It is not responsible for any service contract other than
the manufacturer’s service contract. If you purchased a
service contract that is not a manufacturer’s service
contract, and you require service after the manufactur-
er’s New Vehicle Limited Warranty expires, please refer
to the contract documents, and contact the person listed
in those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealerhas also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with
their sincere efforts to resolve any warranty issues or
related concerns.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State
of California to cause cancer and birth defects, or
other reproductive harm. In addition, certain fluids
contained in vehicles and certain products of com-
ponent wear contain, or emit, chemicals known to
the State of California to cause cancer and birth
defects, or other reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet, located on the
DVD, for the terms and provisions of FCA USA LLC
warranties applicable to this vehicle and market.
352 IF YOU NEED CONSUMER ASSISTANCE

REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA) in addition to notify-
ing FCA US LLC.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your authorized
dealer or FCA US LLC.
To contact NHTSA, you may call the Vehicle Safety
Hotline toll free at 1-888-327-4236 (TTY: 1-800-424-9153);
or go to http://www.safercar.gov; or write to: Admin-
istrator, NHTSA, 1200 New Jersey Avenue, SE., West
Building, Washington, D.C. 20590. You can also obtain
other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department im-
mediately. Canadian customers who wish to report a
safety defect to the Canadian government should con-
tact Transport Canada, Motor Vehicle Defect Investiga-
tions and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are
accepted. If you prefer mailing your payment, please
call for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
9
IF YOU NEED CONSUMER ASSISTANCE 353

Service Manuals
These comprehensive Service Manuals provide the in-
formation that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing FCA US LLC
vehicles. A complete working knowledge of the vehicle,
system, and/or components is written in straightfor-
ward language with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manu-
als make it easy for students and technicians to find and
fix problems on computer-controlled vehicle systems
and features. They show exactly how to find and correct
problems the first time, using step-by-step trouble-
shooting and drivability procedures, proven diagnostic
tests and a complete list of all tools and equipment.Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific FCA US LLC vehicles. In-
cluded are starting, operating, emergency and mainte-
nance procedures as well as specifications, capabilities
and safety tips.
•
Call toll free at:
1-800-890-4038 (U.S.)
1-800-387-1143 (Canada)
Or
• Visit us on the Worldwide Web at:
www.techauthority.com
354 IF YOU NEED CONSUMER ASSISTANCE

INDEX
10

Adding Engine Coolant (Antifreeze)...........315
Adding Fuel ............................269
Adding Washer Fluid .....................312
Additives, Fuel ..........................268
Air Bag Air Bag Operation ......................39
Driver Knee Air Bag .....................40
Enhanced Accident Response ..............294
Event Data Recorder (EDR) ...............295
If A Deployment Occurs ..................45
Knee Impact Bolsters ....................40
Maintaining Your Air Bag System ...........48
Redundant Air Bag Warning Light ...........37
Side Air Bags ..........................40
Air Bag Light ........................68, 140
Air Bag Maintenance ......................48
Air Cleaner, Engine (Engine Air Cleaner Filter) . . .304
Air Conditioner Maintenance ................306
Air Conditioning Filter .................205, 306
Air Conditioning, Operating Tips .............205
Air Conditioning Refrigerant ................306
Air Conditioning System ................204, 306
Air Pressure, Tires ........................250
Alarm (Security Alarm) .....................14
Alarm System (Security Alarm) ...............14Alterations/Modifications, Vehicle
..............7
Antifreeze (Engine Coolant) ..............315, 339
Capacities .......................... .339
Disposal ............................ .317
Anti-Lock Brake System (ABS) ...............232
Appearance Care ........................321
Arming System (Security Alarm) ..............14
Audio Systems (Radio) ....................192
Automatic Dimming Mirror ..................74
Automatic Temperature Control (ATC) .........204
Automatic Transmission ..........220, 221, 320, 321
Adding Fluid ..................... .320, 321
Autostick ............................226
Fluid And Filter Changes .................321
Fluid Change ........................ .321
Fluid Level

Check ..................... .320
Fluid Type .......................... .342
Gear Ranges ..........................222
Special Additives ..................... .320
Autostick ............................. .226
Auto Up Power Windows ...................23
Battery ............................... .305
Jump Starting ........................ .286
Belts, Seat ..............................67
356 INDEX

Body Mechanism Lubrication................309
B-Pillar Location ........................ .245
Brake Assist System ..................... .233
Brake Fluid ............................342
Brake, Parking ..........................230
Brakes ............................... .318
Brake System ........................232, 318
Anti-Lock (ABS) .......................232
Master Cylinder .......................318
Parking ............................ .230
Warning Light ........................137
Brake/Transmission Interlock ................221
Bulb Replacement .....................334, 336
Bulbs, Light ..........................70, 334
Camera, Rear .......................... .108
Capacities, Antifreeze (Engine Coolant) .........339
Capacities, Fluid ........................ .339
Caps, Filler Fuel ............................... .294
Oil (Engine) ..........................303
Carbon Monoxide Warning ...............67, 269
Car Washes ............................322
Cellular Phone ..........................194
Center High Mounted Stop Light .............339Chains, Tire
............................259
Changing A Flat Tire ..................... .280
Chart, Tire Sizing ........................240
Checking Your Vehicle For Safety ..............66
Checks, Safety ...........................66
Child Restraint ...........................49
Child Restraints Booster Seats ..........................53
Child Restraints ........................49
Child Seat Installation ....................63
How To Stow An Unused ALR Seat Belt .......60
Infants And Child Restraints ...............51
Lower Anchors And Tethers For Children ......55
Older Children And Child Restraints .........51
Seating Positions .......................54
Child Safety

Locks ........................21
Cigar Lighter ...........................119
Clean Air Gasoline .......................266
Cleaning Wheels ............................ .323
Windshield Wiper Blades .................309
Climate Control ........................ .194
Manual ............................ .194
Compact Disc (CD) Maintenance .............193
Compact Spare Tire .......................254
10
INDEX 357

ConnectorUCI............................... .192
Universal Consumer Interface (UCI) .........192
Contract, Service ........................ .352
Coolant (Antifreeze) ...................339, 340
Cooling System ..........................314
Adding Coolant (Antifreeze) ..............315
Coolant Level .....................314, 317
Disposal Of Used Coolant ................317
Drain, Flush, And Refill ..................314
Inspection .......................... .317
Points To Remember .................316, 317
Pressure Cap ........................ .316
Selection Of Coolant (Antifreeze) ...........315
Corrosion Protection ..................... .321
Cruise Light ............................151
Cupholders ............................120
Customer Assistance ..................... .350
Daytime Running Lights ....................91
Dealer Service .......................... .301
Deck Lid, Emergency Release ................24
Defroster, Windshield ......................68
Diagnostic System, Onboard ................300 Dipsticks
Automatic Transmission .................320
Disposal Antifreeze (Engine Coolant) ...............317
Door Locks .............................19
Door Opener, Garage ......................110
Driving Through Flowing, Rising, Or Shallow Standing
Water ...............................229
Electrical Outlet, Auxiliary (Power Outlet) .......119
Electrical Power Outlets ....................119
Electric Remote Mirrors .....................76
Electronic Brake Control System ..............232
Brake Assist System ....................233
Electronic Roll Mitigation (ERM) .............238
Electronic Speed Control (Cruise Control) .......100
Electronic Stability Control (ESC) .............235
Electronic Throttle Control Warning Light .......141
Electr onic

Vehicle Information Center (EVIC) .....108
Emergency Deck Lid Release .................24
Emergency, In Case Of Hazard Warning Flasher .................274
Jacking ............................ .280
Jump Starting ........................ .286
358 INDEX