phone FORD ASPIRE 1997 1.G Owners Manual

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Canadian Owners Ð French Version
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French Owner Guides can be obtained from your
dealer or by writing to Ford Motor Company of
Canada, Limited, Service Publications, P.O. Box
1580, Station B, Mississauga, Ontario L4Y 4G3.
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Your Maintenance Schedule and
Record Booklet
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TheMaintenance Schedulebooklet lists the
services that are most important for keeping
your vehicle in good condition. A record log is
also provided to help you keep track of all
services performed.
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About the Warranties
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Your vehicle is covered by three types of
warranties:Basic Vehicle Warranty,Extended
Warrantieson certain parts, andEmissions
Warranties.
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Read yourWarranty Information Bookletcarefully
to find out about your vehicle's warranties and
your basic rights and responsibilities.
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If you lose yourWarranty Information Booklet,you
can get a new one free of charge. Contact any
Ford or Lincoln-Mercury dealer, or refer to the
addresses and phone numbers on the first page
of this Owner's Guide.
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If you are away from home when your vehicle
needs to be serviced, or if you need more help
than the dealer gave you, contact the Ford
Customer Assistance Center to find an
authorized dealership that may be able to help.
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To process your request, the Ford Customer
Assistance Center needs the following
information:
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your telephone number (both business and
home)
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q
the name of the dealer and the city where the
dealership is located
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q
the year and make of your vehicle
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q
the date purchased
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the current mileage on your vehicle
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q
your Vehicle Identification Number (VIN)
listed on your vehicle ownership license
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one inch art:0060100-E
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If you live in Canada and have any questions or
concerns that the dealership cannot answer,
contact the Customer Assistance Centre.
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How does the Board Work?
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The Board consists of:
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three consumer representatives
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a Ford or Lincoln/Mercury dealer
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Consumer candidates for Board membership are
recruited and trained by an independent
consulting firm. Dealers are chosen because of
their business leadership qualities.
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What the Board needs
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To have your case reviewed you must complete
the application in the DSB brochure and mail it
to the address provided on the application form.
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Your application is reviewed and, if it is
determined to be eligible, you will receive an
acknowledgment indicating:
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q
the file number assigned to your application
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the toll-free phone number of the DSB's
independent administrator
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Your dealership and a Ford Motor Company
representative are asked to submit statements at
this time.
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To review your case properly, the Board needs
the following information:
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legible copies of all documents and
maintenance or repair orders relevant to the
case
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the year, make, model and Vehicle
Identification Number (VIN) listed on your
vehicle ownership license
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the date of repair(s) and mileage at the time
of occurrence(s)
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the current mileage
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Please have the following information available
when contacting the Customer Assistance Centre:
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your telephone number (both business and
home)
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your Vehicle Identification Number (VIN)
listed on your owner card and/or your
vehicle ownership license.
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the year and make of your vehicle
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the date purchased
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the name of the dealer and the city where the
dealership is located
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the current mileage on your vehicle.
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Mediation/Arbitration Program
(Canada Only)
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In those cases where you continue to feel that
the efforts by Ford and the dealer to resolve a
factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an
impartial third party mediation/arbitration
program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
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The CAMVAP program is a straight-forward and
relatively speedy alternative to resolve a
disagreement when all other efforts to produce a
settlement have failed. This procedure is without
cost to you and is designed to eliminate the
need for lengthy and expensive legal
proceedings.
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In the CAMVAP program, impartial third-party
Arbitrators conduct hearings at mutually
convenient times and places in an informal
environment. These impartial Arbitrators review
the positions of the parties, make decisions and,
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NOTE: When adding accessories, equipment,
passengers, and luggage to your
vehicle, do not exceed the total weight
capacity of the vehicle or of the front
or rear axle (GVWR, GAWR as shown
on the Safety Compliance Certification
Label). Consult your dealer for specific
weight information.
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NOTE: The Federal Communications
Commission (FCC) or the Canadian
Radio Telecommunications Commission
(CRTC) regulates the use of mobile
communications systems Ð such as
two-way radios, telephones, and theft
alarms Ð that are equipped with radio
transmitters. Any such equipment
installed in your vehicle should comply
with FCC or CRTC regulations and
should be installed only by a qualified
technician.
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Update:Tue Mar 4 08:58:41 1997