air condition FORD C MAX 2013 User Guide

Question Answer
What is the fan
noise I hear from
the rear of my
hybrid?The fan noise comes from a fan located inside the
high voltage battery. This fan turns on when the
battery requires cooling air. The fan speed, and
associated noise level, will change according to
the amount of cooling required to maintain good
performance. Maintaining the battery temperature at
optimal conditions also prolongs the useful life of
the battery and helps to achieve better fuel
economy.
What is the
engine oil change
service interval?The engine oil should be changed every 10000 miles
(16000 km) under normal operating conditions. See
theScheduled maintenance information.
Can I put E15 or
E85 in my
vehicle, and how
will it affect my
fuel economy?Your hybrid vehicle can use E15 (15% ethanol, 85%
gasoline) fuel, but you may notice slightly reduced
fuel economy because ethanol contains less energy
per gallon than gasoline. Your hybrid vehicle is not
designed to use E85 (85% ethanol).
How long will my
high voltage
battery last?
Does it need
maintenance?The high voltage battery system is designed to last
the life of the vehicle and requires no maintenance.
Can you charge
the battery with
aplugintoan
A/C outlet?There are no provisions for charging the high
voltage battery from a power supply external to the
vehicle. (For C-MAX Energi vehicles, the vehicle can
be plugged into a 110 volt outlet with charge cord
provided.)
Can I tow the
hybrid behind my
motor home with
all four wheels
down?Yes. Your hybrid vehicle can be flat-towed without
modification. See theRecreational towingsection
in theTowingchapter for more information.
Unique Driving Characteristics189
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

The front wheels must be on a tow dolly when towing your vehicle
from the rear using wheel lift equipment. This prevents damage to the
transmission.
TOWING THE VEHICLE ON FOUR WHEELS
Emergency Towing
If your vehicle becomes inoperable (without access to wheel dollies,
car-hauling trailer, or flatbed transport vehicle), it can be flat-towed
(all wheels on the ground, regardless of the powertrain and transmission
configuration) under the following conditions:
•Your vehicle is facing forward for towing in a forward direction.
•
Place the transmission in positionN.SeeAutomatic transmissionin
theTransmissionchapter if you cannot move the transmission intoN.
•Maximum speed is 35 mph (56 km/h).
•Maximum distance is 50 miles (80 kilometers).
Recreational Towing
Note:Put your climate control system in recirculated air mode to
prevent exhaust fumes from entering your vehicle. See theClimate
Controlchapter.
Follow these guidelines if you have a need for recreational towing,
such as towing your vehicle behind a motorhome. We designed these
guidelines to prevent damage to your transmission.
You can tow your vehicle with all four wheels on the ground or with
the front wheels off the ground by using a tow dolly. If you are using a
tow dolly, follow the instructions specified by the equipment provider.
If you are towing with all four wheels on the ground, see the following
instructions.
If you tow your vehicle with all four wheels on the ground:
•Tow only in the forward direction.
•Release the parking brake.
•Place the transmission in positionN.
•Place the ignition in the accessory mode. See theStarting and
Stopping the Enginechapter.
•Do not exceed 70 mph (113 km/h).
•Place the transmission in positionP,start the engine and allow it to
run for one minute at the beginning of each day (you may need to
press the accelerator pedal in order to start the engine). After
allowing the engine to run, place the transmission back into position
Nand the ignition in the accessory position.
Towing249
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

BREAKING-IN
You need to break in new tires for approximately 300 miles
(480 kilometers). During this time, your vehicle may exhibit some unusual
driving characteristics. The engine also needs to break in. Avoid hard
accelerations and driving too fast for the first 1000 miles. If possible,
avoid carrying heavy loads up steep grades during the break-in period.
ECONOMICAL DRIVING
Fuel economy is affected by several things such as how you drive, the
conditions you drive under and how you maintain your vehicle.
There are some things to keep in mind that may improve your fuel
economy:
•Accelerate and slow down in a smooth, moderate fashion.
•Drive at steady speeds.
•Anticipate stops; slowing down may eliminate the need to stop.
•Combine errands and minimize stop-and-go driving. (When running
errands, go to the furthest destination first and then work your way
back home.)
•Close the windows for high-speed driving.
•Drive at reasonable speeds. (Traveling at 65 miles per
hour/105 kilometers per hour uses about 15 percent less fuel than
traveling at 75 miles per hour/121 kilometers per hour).
•Keep the tires properly inflated and use only the recommended size.
•Use the recommended engine oil.
•Perform all regularly scheduled maintenance.
There are also some things you may want to avoid doing because they
reduce your fuel economy:
•Avoid sudden or hard accelerations.
•Avoid revving the engine before turning off the car.
•Avoid long idle periods.
•Do not warm up your vehicle on cold mornings.
•Reduce the use of air conditioning and heat.
•Avoid using speed control in hilly terrain.
250Driving Hints
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d) requires that, if a manufacturer
or its representative is unable to repair a motor vehicle to conform to
the vehicle’s applicable express warranty after a reasonable number of
attempts, the manufacturer shall be required to either replace the
vehicle with one substantially identical or repurchase the vehicle and
reimburse the buyer in an amount equal to the actual price paid or
payable by the consumer (less a reasonable allowance for consumer
use). The consumer has the right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b) presumes that the manufacturer
has had a reasonable number of attempts to conform the vehicle to its
applicable express warranties if, within the first 18 months of ownership of
a new vehicle or the first 18000 mi (29 000 km), whichever occurs first:
1. Two or more repair attempts are made on the same nonconformity
likely to cause death or serious bodily injury OR
2. Four or more repair attempts are made on the same nonconformity
(a defect or condition that substantially impairs the use, value or safety
of the vehicle) OR
3. The vehicle is out of service for repair of nonconformities for a total of
more than 30 calendar days (not necessarily all at one time).
In the case of 1 or 2 above, the consumer must also notify the
manufacturer of the need for the repair of the nonconformity at the
following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
You are required to submit your warranty dispute to BBB AUTO LINE
before asserting in court any rights or remedies conferred by California
Civil Code Section 1793.22(b). You are also required to use BBB AUTO
LINE before exercising rights or seeking remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose
to seek redress by pursuing rights and remedies not created by California
Civil Code Section 1793.22(b) or the Magnuson-Moss Warranty Act,
resorting to BBB AUTO LINE is not required by those statutes.
Customer Assistance265
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

If you drive in extremely hot climates:
•It may be necessary to have a Ford authorized dealer decrease the
coolant concentration to 40%.
•A coolant concentration of 40% will provide improved overheat
protection. Engine coolant concentrations below 40% will decrease the
corrosion/freeze protection characteristics of the engine coolant and
may cause engine damage.
Vehicles driven year-round in non-extreme climates should use
prediluted engine coolant for optimum cooling system and engine
protection.
What You Should Know About Fail-Safe Cooling
If the engine coolant supply is depleted, this feature allows the vehicle to
be driven temporarily before incremental component damage is incurred.
The fail-safe distance depends on ambient temperatures, vehicle load and
terrain.
How Fail-Safe Cooling Works
If the engine begins to overheat, the engine coolant temperature gauge
will move to the red (hot) area and:
The coolant temperature warning light will illuminate.
The service engine soon indicator will illuminate.
If the engine reaches a preset over-temperature condition, the engine
will automatically switch to alternating cylinder operation. Each disabled
cylinder acts as an air pump and cools the engine.
When this occurs the vehicle will still operate. However:
•The engine power will be limited.
•The air conditioning system will be disabled.
Continued operation will increase the engine temperature and the engine
will completely shut down, causing steering and braking effort to increase.
Once the engine temperature cools, the engine can be restarted. Take
your vehicle to an authorized dealer as soon as possible to minimize
engine damage.
290Maintenance
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

REMOVING A HEADLAMP
1. Make sure the lighting control is
in the off position and open the
hood.
2. Remove the two screws from the
headlamp assembly.
3. Carefully pull the headlamp
assembly as far as possible
towards the center of the vehicle
to disengage it from the lower fixing
point.
4. Carefully lift the outer side of the
headlamp and remove it.
5. Disconnect the electrical
connector.
CHANGING A BULB
Lamp Assembly Condensation
Exterior lamps are vented to accommodate normal changes in pressure.
Condensation can be a natural by-product of this design. When moist air
enters the lamp assembly through the vents, there is a possibility that
condensation can occur when the temperature is cold. When normal
condensation occurs, a thin film of mist can form on the interior of the
lens. The thin mist eventually clears and exits through the vents during
normal operation. Clearing time may take as long as 48 hours under dry
weather conditions.
These are examples of acceptable condensation:
•Presence of thin mist (no streaks, drip marks or droplets).
•Fine mist covers less than 50% of the lens.
302Maintenance
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

Traction AA A B C
Note:The traction grade assigned to this tire is based on straight-ahead
braking traction tests, and does not include acceleration, cornering,
hydroplaning or peak traction characteristics.
The traction grades, from highest to lowest are AA, A, B, and C.
The grades represent the tire’s ability to stop on wet pavement as
measured under controlled conditions on specified government test
surfaces of asphalt and concrete. A tire marked C may have poor
traction performance.
Temperature A B C
WARNING:The temperature grade for this tire is established
for a tire that is properly inflated and not overloaded. Excessive
speed, underinflation, or excessive loading, either separately or in
combination, can cause heat buildup and possible tire failure.
The temperature grades are A (the highest), B and C, representing the tire’s
resistance to the generation of heat and its ability to dissipate heat when
tested under controlled conditions on a specified indoor laboratory test
wheel. Sustained high temperature can cause the material of the tire to
degenerate and reduce tire life, and excessive temperature can lead to
sudden tire failure. The grade C corresponds to a level of performance which
all passenger car tires must meet under the Federal Motor Vehicle Safety
Standard No. 139. Grades B and A represent higher levels of performance
on the laboratory test wheel than the minimum required by law.
Glossary of Tire Terminology
•Tire label:A label showing the OE (Original Equipment) tire sizes,
recommended inflation pressure and the maximum weight the vehicle
can carry.
•
Tire Identification Number (TIN):A number on the sidewall of each
tire providing information about the tire brand and manufacturing plant,
tire size and date of manufacture. Also referred to as DOT code.
•Inflation pressure:A measure of the amount of air in a tire.
322Wheels and Tires
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

Inspecting Your Tires and Wheel Valve Stems
Periodically inspect the tire treads for uneven or excessive wear and
remove objects such as stones, nails or glass that may be wedged in the
tread grooves. Check the tire and valve stems for holes, cracks, or cuts
that may permit air leakage and repair or replace the tire and replace
the valve stem. Inspect the tire sidewalls for cracking, cuts, bruises and
other signs of damage or excessive wear. If internal damage to the tire is
suspected, have the tire demounted and inspected in case it needs to be
repaired or replaced. For your safety, tires that are damaged or show
signs of excessive wear should not be used because they are more likely
to blow out or fail.
Improper or inadequate vehicle maintenance can cause tires to wear
abnormally. Inspect all your tires frequently, and replace them if one or
more of the following conditions exist:
Tire Wear
When the tread is worn down to
1/16th of an inch (2 millimeters),
tires must be replaced to help
prevent your vehicle from skidding
and hydroplaning. Built-in treadwear
indicators, or wear bars, which look
like narrow strips of smooth rubber
across the tread will appear on the
tire when the tread is worn down to
1/16th of an inch (2 millimeters).
When the tire tread wears down to the same height as these wear bars,
the tire is worn out and must be replaced.
Wheels and Tires331
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

Multi-point Inspection
In order to keep your vehicle running right, it is important to have
the systems on your vehicle checked regularly. This can help identify
potential issues and prevent major problems. Ford Motor Company
recommends the following multi-point inspection be performed at every
scheduled maintenance interval to help make sure your vehicle keeps
running great.
Multi-point Inspection
Battery performance Horn operation
Engine air filter Radiator, cooler, heater and A/C hoses
Exhaust system Suspension components for leaks or
damage
Exterior lamps and hazard
warning system operationSteering and linkage
Fluid levels
*; fill if necessary Tires (including spare) for wear and
proper pressure**
For oil and fluid leaks Windshield for cracks, chips or pits
Half-shaft dust boots Washer spray and wiper operation
*Brake, coolant recovery reservoir, automatic transmission and window
washer.
**If your vehicle is equipped with a temporary mobility kit, check the tire
sealant expiration Use By date on the canister. Replace as needed.
Be sure to ask your dealership service advisor or technician about the
multi-point vehicle inspection. It is a comprehensive way to perform a
thorough inspection of your vehicle. It is your checklist that gives you
immediate feedback on the overall condition of your vehicle. You will
know what has been checked, what is okay, as well as those things that
may require future or immediate attention. The multi-point vehicle
inspection is one more way to keep your vehicle running great!
366Scheduled Maintenance
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)

Additional Maintenance Items1
Every 10000 miles
(32000 km)Rotate tires, inspect tire wear and measure
tread depth.
Inspect engine oil filter for corrosion
2
Perform multi-point inspection
(recommended).
Every 20000 miles
(32000 km)Replace cabin air filter.
Every 30000 miles
(48000 km)Replace engine air filter.
At 100000 miles
(160000 km)Change engine coolant and motor/electronics
coolant.
3
Every 100000 miles
(160000 km)Replace spark plugs.
Every 150000 miles
(240000 km)Change automatic transmission fluid.
Replace auxiliary pump inlet screen.
Replace auxiliary transmission fluid pump filter
(if the vehicle is equipped with the Auto
Stop/Start feature).
1Additional maintenance items can be performed within 3000 miles
(4800 kilometers) of the last oil change. Do not exceed the designated
distance for the interval.
2Inspect the engine oil filter for signs of damage such as rust,
paint blistering, scratches or dents every one year or 10000 miles
(16000 kilometers). If any of these conditions are present, change the
filter then top-off the engine oil, if required. Do not reset your Intelligent
Oil-Life Monitor.
3Initial replacement at six years or 100000 miles (160000 kilometers),
then every three years or 50000 miles (80000 kilometers).
Scheduled Maintenance371
2013 C-Max Full Hybrid(34h)
Owners Guide gf, 3rd Printing, January 2013
USA(fus)