towing FORD C MAX 2015 User Guide

PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH A FORD
EXTENDED SERVICE PLAN.
SERVICE PLANS (U.S. Only)
More than 32 million Ford owners have
discovered the powerful protection of Ford
Extended Service Plan. It is the extended
service plan backed by Ford Motor
Company, and provides peace of mind
protection beyond the New Vehicle Limited
Warranty coverage.
Ford ESP Can Quickly Pay for Itself
One service bill – the cost of parts and
labor – can easily exceed the price of your
Ford Extended Service Plan. With Ford ESP
you minimize your risk for unexpected
repair bills and rising repair costs.
Up to 1,000+ Covered Vehicle
Components
There are four core Extended Service Plans
with different levels of coverage. Ask your
authorized dealer for details.
1. PremiumCARE - Our most
comprehensive coverage. With over
1,000 covered components, this plan
is so complete that we generally only
discuss what’ s not covered.
2. ExtraCARE - Covers 113 components, and includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components.
Ford Extended Service Plan is honored by
all authorized Ford dealers in the U.S.,
Canada and Mexico. It is the extended
service plan authorized and backed by Ford
Motor Company. That means you get:
•
Reliable, quality service at any Ford or
Lincoln dealership
• Repairs performed by factory trained
technicians, using genuine parts
Rental Car Reimbursement
1st day Rental Benefit
You take advantage of replacement
transportation if your vehicle is at your
authorized dealer for same day covered
repairs.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including bumper to bumper
warranty repairs, and Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,
including:
• Towing, flat-tire change and battery
jump starts
• Out of fuel and lock-out assistance.
• Travel expense reimbursement for
lodging, meals and rental car.
• Destination assistance for taxi, shuttle,
rental car coverage and emergency
transportation.
Transferable Coverage
If you sell your vehicle before your Ford
Extended Service Plan coverage expires,
you can transfer any remaining coverage
to the new owner. Whenever you sell your
vehicle, prospective buyers may have a
higher degree of confidence that vehicle
was properly maintained with Ford ESP,
thereby improving resale value.
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Avoid the Rising Cost of Properly
Maintaining Your Vehicle!
Ford Extended Service Plan also offers a
Premium Maintenance Plan that covers all
scheduled maintenance, and selected
wear items. The coverage is prepaid, so
you never have to worry about affording
your vehicle
’s maintenance. It covers
regular checkups, routine inspections,
preventive care and replacement of select
items that require periodic attention for
normal wear:
• Windshield wiper blades.
• Spark plugs.
• The clutch disc.
• Brake pads and linings.
• Shock absorbers.
• Struts.
• Engine Belts.
• Engine coolant hoses, clamps and
o-rings.
• Diesel exhaust fluid replenishment.
Interest Free Finance Options
Available
Take advantage of our interest free
installment payment plan. Just a 10%
down payment will provide you with an
affordable, no interest, no fee payment
program allowing you all the security and
benefits Ford ESP has to offer while paying
over time. You are pre-approved with no
credit checks, no hassles! To learn more,
call our Ford ESP specialists at
800-367-3377.
Ford ESP
P.O. Box 321067
Detroit, MI 48232 SERVICE PLANS (CANADA ONLY)
You can get more protection for your
vehicle by purchasing a Ford Extended
Service Plan. Ford Extended Service Plan
is the only service contract backed by Ford
Motor Company of Canada, Limited.
Depending on the plan you purchase, Ford
Extended Service Plan provides benefits
such as:
•
Rental reimbursement.
• Coverage for certain maintenance and
wear items.
• Protection against repair costs after
your New Vehicle Limited Warranty
Coverage expires.
• Roadside Assistance benefits.
There are several Ford Extended Service
Plans available in various time, distance
and deductible combinations. Each plan
is tailored to fit your own driving needs,
including reimbursement for towing and
rental. When you purchase Ford Extended
Service Plan, you receive added
peace-of-mind protection throughout
Canada, the United States and Mexico,
provided by a network of participating
authorized Ford Motor Company dealers.
Note: Repairs performed outside of
Canada, the United States and Mexico are
not eligible for Ford Extended Service Plan
coverage.
This information is subject to change. For
more information, visit your local Ford of
Canada dealer or www.ford.ca to find the
Ford Extended Service Plan that is right for
you.
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C-MAX (CCG) Canada/United States of America, enUSA, Second Printing Extended Service Plan (ESP)

NORMAL SCHEDULED
MAINTENANCE
Intelligent Oil-Life Monitor™ (If
Equipped)
Your vehicle is equipped with an Intelligent
Oil-Life Monitor that determines when you
should change the engine oil based on how
your vehicle is used. By using several
important factors in its calculations, the
monitor helps reduce the cost of owning
your vehicle and reduces environmental waste at the same time.
This means you do not have to remember
to change the oil on a mileage-based
schedule. Your vehicle lets you know when
an oil change is due by displaying a
message in the information display.
The following table provides examples of
vehicle use and its impact on oil change
intervals. It is a guideline only. Actual oil
change intervals depend on several factors
and generally decrease with severity of
use.When to expect the message prompting you to change your oil
Vehicle use and example
Miles (kilometers)
Normal
7500-10000
(12000-16000) Normal commuting with highway driving
No, or moderate, load or towing
Flat to moderately hilly roads
No extended idling
Severe
5000-7499
(8000-11999) Moderate to heavy load or towing
Mountainous or off-road conditions
Extended idling
Extended hot or cold operation
Extreme
3000-4999
(4000-7999) Maximum load or towing
Extreme hot or cold operation
Normal Maintenance Intervals At every oil change interval as indicated by the information display.
1, 2
Change engine oil and filter. 3
Inspect automatic transmission fluid level. Consult dealer for requirements.
Inspect brake pads, rotors, hoses and parking brake.
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Tires
See: Wheels and Tires..................................... 243
Towing a Trailer.............................................186
Towing the Vehicle on Four Wheels..........................................................186
Emergency Towing............................................ 186
Recreational Towing.......................................... 187
Towing..............................................................186
Traction Control............................................163
Principle of Operation....................................... 163
Transmission Code Designation............278
Transmission...................................................157
Transmission See: Transmission............................................... 157
Transporting the Vehicle...........................186
U
Under Hood Overview - Hybrid Electric Vehicle (HEV)
..............................................214
Under Hood Overview - Plug-In Hybrid Electric Vehicle (PHEV)..........................216
Unique Driving Characteristics................132
Universal Garage Door Opener
................119
HomeLink Wireless Control System.............119
USB Port.........................................................295
Using Cruise Control....................................175 ECO Cruise Control............................................. 176
Switching Cruise Control Off.......................... 176
Switching Cruise Control On........................... 175
Using MyKey With Remote Start Systems..........................................................54
Using Snow Chains.....................................269
Using Stability Control
...............................165
AdvanceTrac® with Roll Stability Control ™
(RSC®).............................................................. 165
Using SYNC™ With Your Media Player
.............................................................319
Accessing Your Play Menu.............................. 323
Connecting Your Digital Media Player to the USB Port........................................................... 319
Media Menu Features....................................... 322
Media Voice Commands................................ 320
System Settings................................................. 325
What's Playing?................................................. 320Using SYNC™ With Your Phone.............301
Accessing Features through the Phone
Menu................................................................. 305
Accessing Your Phone Settings................... 308
Making Calls........................................................ 304
Pairing a Phone for the First Time...............302
Pairing Subsequent Phones.......................... 302
Phone Options during an Active Call.........304
Phone Voice Commands................................ 302
Receiving Calls................................................... 304
System Settings................................................ 309
Text Messaging................................................... 307
Using Traction Control
................................163
Switching the System Off Using a
Switch................................................................ 163
Switching the System Off Using the Information Display Controls.................... 163
System Indicator Lights and Messages.......................................................... 163
Using Voice Recognition
...........................299
Initiating a Voice Session................................ 299
System Interaction and Feedback.............300
Utilizing the Mediation/Arbitration Program (Canada Only)
........................200
V
Vehicle Care
...................................................236
General Information......................................... 236
Vehicle Certification Label........................277
Vehicle Identification Number.................277
Vehicle Storage
............................................240
12V Battery............................................................ 241
Body........................................................................\
. 241
Brakes..................................................................... 242
Cooling System................................................... 241
Engine...................................................................... 241
Fuel System.......................................................... 241
General................................................................... 241
Miscellaneous..................................................... 242
Removing Vehicle From Storage.................. 242
Tires........................................................................\
. 242
Ventilation See: Climate Control......................................... 107
VIN See: Vehicle Identification Number.............277
Voice Control
...................................................68
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W
Warning Lamps and Indicators................86
Anti-Lock Braking System................................. 87
Battery...................................................................... 87
Brake System......................................................... 87
Cruise Control........................................................ 87
Direction Indicator................................................ 87
Door Ajar.................................................................. 87
Engine and Motor Coolant Temperature...................................................... 87
Engine Oil................................................................ 87
EV Later................................................................... 88
EV Now..................................................................... 87
Fasten Safety Belt............................................... 88
Front Airbag........................................................... 88
Front Fog Lamps.................................................. 88
High Beam.............................................................. 88
Liftgate Ajar............................................................ 88
Low Battery............................................................ 88
Low Fuel Level...................................................... 88
Low Tire Pressure Warning.............................. 88
Overdrive Cancel and Grade Assist..............88
Parking Lamps...................................................... 88
Powertrain Fault................................................... 88
Ready to Drive....................................................... 89
Service Engine Soon........................................... 89
Stability Control................................................... 89
Stability Control Off............................................ 89
Stop Safely............................................................. 89
Vehicle Plugged in............................................... 89
Washer Fluid Check.....................................222
Washers See: Cleaning the Exterior.............................. 236
See: Wipers and Washers................................. 70
Waxing..............................................................237
Wheels and Tires.........................................243
Technical Specifications................................. 273
Windows and Mirrors....................................79
Windshield Wipers
.........................................70
Intermittent Wipe................................................. 70
Speed dependent wipers (if equipped)........................................................... 70
Wipers and Washers.....................................70
Wrecker Towing See: Transporting the Vehicle....................... 186
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C-MAX (CCG) Canada/United States of America, enUSA, Second Printing Index