FORD C MAX 2015 Owners Manual

In the United States, call 1-800-392-3673.
In Canada, call 1-800-565-3673.
Times are subject to change due to
holidays.
SYNC Owner Account
Why do I need a SYNC owner account?
•
Required to activate Vehicle Health
Report and to view the reports online.
• Required to activate the
subscription-based SYNC Services and
to personalize your Saved Points and
Favorites.
• Essential for keeping up with the latest
software downloads available for
SYNC.
• Access to customer support for any
questions you may have.
Driving Restrictions
For your safety, certain features are
speed-dependent and restricted when your
vehicle is traveling over 3 mi (5 km).
Safety Information WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. When using SYNC:
•
Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.
• Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's manual for further information.
• Do not attempt to service or repair the
system. See an authorized dealer.
Privacy Information
When a cellular phone is connected to
SYNC, the system creates a profile within
your vehicle that is linked to that cellular
phone. This profile is created in order to
offer you more cellular features and to
operate more efficiently. Among other
things, this profile may contain data about
your cellular phone book, text messages
(read and unread), and call history,
including history of calls when your cellular
phone was not connected to the system.
In addition, if you connect a media device,
the system creates and retains an index of
supported media content. The system also
records a short development log of
approximately 10 minutes of all recent
system activity. The log profile and other
system data may be used to improve the
system and help diagnose any problems
that may occur.
The cellular profile, media device index,
and development log will remain in the
vehicle unless you delete them and are
generally accessible only in the vehicle
when the cellular phone or media player
is connected. If you no longer plan to use
the system or the vehicle, we recommend
you perform a Master Reset to erase all
stored information.
298
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing SYNC™

System data cannot be accessed without
special equipment and access to the
vehicle's SYNC module. Ford Motor
Company and Ford of Canada will not
access the system data for any purpose
other than as described absent consent, a
court order, or where required by law
enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the sections on 911 Assist,
Vehicle Health Report, and Traffic,
Directions and Information.
USING VOICE RECOGNITION
This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is in front of you.
Initiating a Voice Session Push the voice icon. A tone
sounds and Listening appears in
the display. Say any of the
following: If You Want To
Say
Stream audio from your phone.
"Bluetooth audio"
Cancel the requested action.
"Cancel"
Access the device connected to the auxiliary input jack.
"Line in"
Access mobile applications.
"Mobile apps" *
Make calls.
"Phone"
Access the SYNC Services portal.
"Services" *
Return to the main menu.
"SYNC"
Access the device connected to your USB port.
"USB"
Run a vehicle health report.
"Vehicle health report" *
Adjust the level of voice interaction and feedback.
"Voice settings"
Hear a list of voice commands available in the current
mode.
"Help"
* This is an optional feature and available in the United States only.
299
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing SYNC™E142599

System Interaction and Feedback
The system provides feedback through
audible tones, prompts, questions and
spoken confirmations depending on the
situation and the chosen level of
interaction (voice settings). You can
customize the voice recognition system to
provide more or less instruction and
feedback.
The default setting is to a higher level of
interaction in order to help you learn to use
the system. You can change these settings
at any time.
Adjusting the Interaction Level Push the voice icon. Say "Voice
settings" when prompted, then
any of the following:
The system:
When you say:
Provides more detailed interaction andguidance.
"Interaction mode standard"
Provides less audible interaction and moretone prompts.
"Interaction mode advanced"
The system defaults to the standard interaction mode.
Confirmation prompts are short questions
the system asks when it is not sure of your
request or when there are multiple possible
responses to your request. For example,
the system may ask "Phone, is that
correct?". If turned off, the system simply
makes a best guess as to what you
requested and may ask you to confirm
settings. The system:
When you say:
Makes a best guess from the command;you may still occasionally be asked to confirm settings.
"Confirmation prompts off"
Clarifies your voice command with a shortquestion.
"Confirmation prompts on"
The system creates candidate lists when
it has the same confidence level of several
options based on your voice command.
When turned on, it may prompt you with
as many as four possibilities for
clarification. For example, say "Say 1 after the tone to
call John Doe at home. Say 2 after the tone
to call Johnny Doe on mobile. Say 3 after
the tone to call Jane Doe at home." You
could also say "Say 1 after the tone to play
John Doe, Say 2 after the tone to play
Johnny Doe."
300
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing SYNC™E142599

The system:
When you say:
Makes a best guess from the media
candidate list. You may still occasionally be asked questions.
"Media candidate lists off"
Clarifies your voice command for mediacandidates.
"Media candidate lists on"
Makes a best guess from the phone
candidate list. You may still occasionally be asked questions.
"Phone candidate lists off"
Clarifies your voice command for phonecandidates
"Phone candidate lists on"
Helpful Hints
• Make sure the interior of your vehicle is
as quiet as possible. Wind noise from
open windows and road vibrations may
prevent the system from correctly
recognizing spoken commands.
• After pressing the voice icon, wait until
after the tone sounds and Listening
appears before saying a command. Any
command spoken before this does not
register with the system.
• Speak naturally, without long pauses
between words.
• At any time, you can interrupt the
system while it is speaking by pressing
the voice icon. USING SYNC™ WITH YOUR
PHONE
Hands-free calling is one of the main
features of SYNC. While the system
supports a variety of features, many are
dependent on your cellular phone's
functionality. At a minimum, most cellular
phones with Bluetooth wireless technology
support the following functions:
•
Answering an incoming call.
• Ending a call.
• Using privacy mode.
• Dialing a number.
• Redialing.
• Call waiting notification.
• Caller ID.
Other features, such as text messaging
using Bluetooth and automatic phonebook
download, are phone-dependent features.
To check your phone's compatibility, see
your phone's manual and visit
www.SYNCMyRide.com.
301
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing SYNC™

Pairing a Phone for the First Time
Note:
SYNC can support downloading up
to approximately 1000 entries per
Bluetooth-enabled cellular phone.
Note: Make sure to switch on the ignition
and the radio. Put the transmission in
position P.
Note: To scroll through the menus, press
the up and down arrows on your audio
system.
Wirelessly pairing your phone with SYNC
allows you to make and receive hands-free
calls.
1. Press the phone button. When the display indicates there is no phone
paired, press
OK.
2. When
Find SYNC appears in the
display, press OK.
3. Put your phone into Bluetooth discovery mode. See your device's
manual if necessary.
4. When prompted on your phone's display, enter the six-digit PIN provided
by SYNC in the radio display. The
display indicates when the pairing is
successful.
Depending on your phone's capability and
your market, the system may prompt you
with questions, such as setting the current
phone as the primary phone (the phone
SYNC automatically tries to connect with
first upon vehicle start-up) and
downloading your phonebook.
Pairing Subsequent Phones
Note: Make sure to switch on the ignition
and the radio. Put the transmission in
position
P.
Note: To scroll through the menus, press
the up and down arrows on your audio
system. 1.
Press the phone button, and then scroll
to System Settings. Press
OK.
2. Scroll to Bluetooth Devices. Press
OK.
3. Scroll to Add Bluetooth Device. Press OK
.
4. When
Find SYNC appears in the
display, press OK.
5. Put your phone into Bluetooth discovery mode. See your phone's
manual if necessary.
6. When prompted on your phone's display, enter the six-digit PIN provided
by SYNC in the radio display. The
display indicates when the pairing is
successful.
The system then prompts with questions,
such as if you would like to set the current
phone as the primary phone (the phone
SYNC automatically tries to connect with
first upon vehicle start-up) and download
your phone book.
Phone Voice Commands "PHONE"
"Call " 1,2
"Call at home" 1,2
"Call at work" 1,2
"Call in office" 1,2
"Call on mobile OR cell" 1,2
"Call on other" 1,2
"Call history incoming" 2
"Call history missed" 2
"Call history outgoing" 2
302
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing SYNC™

"PHONE"
"Connections" 2
"Dial" 1,3
"Go to privacy" "Hold""Join"
"Menu" 2,4
"Phone book " 2
"Phone book at home" 2
"Phone book at office" 2
"Phone book at work" 2
"Phone book on mobile OR cell"2
"Phone book on other" 2
1 These commands do not require you to
say "Phone" first.
2 These commands are not available until
phone information is completely
downloaded using Bluetooth.
3 See Dial table below.
4 See
Menu table below.
Phone book commands:
When you ask
SYNC to access things such as a
phonebook name or number, the
requested information appears in the
display to view. Press the phone button
and say, "Call" to call the contact. "DIAL"
"411 (four-one-one)", "911" (nine-one- one)
"700" (seven hundred) "800" (eight hundred) "900" (nine hundred) "Pound" (#)
"Number <0-9>" "Asterisk" (*)
"Clear" (deletes all entered digits) "Delete" (deletes one digit) "Plus""Star"
Note: To exit dial mode, press and hold the
phone button or press
MENU to go to the
phone menu. "MENU"
"(Phone) connections"
"(Phone) settings (message) notification off"
"(Phone) settings (message) notification on"
"(Phone) settings (set) phone ringer" "(Phone) settings (set) ringer 1"
"(Phone) settings (set) ringer 2"
"(Phone) settings (set) ringer 3"
"(Phone) settings (set) ringer off" "Battery"
"Phone name"
303
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing SYNC™

"MENU"
"Signal"
"Text message inbox"
Words in ( ) are optional and do not have
to be spoken for the system to understand
the command.
Making Calls
Press the voice icon and when prompted
say:
1. Say "Call " or "Dial", then the desired number.
2. When the system confirms the number,
say, "Dial" again to initiate the call.
To erase the last spoken digit, say, "Delete"
or press the left arrow button. To erase all
spoken digits, say "Clear" or press and hold
the left arrow button.
To end the call, press and hold the phone
button. Receiving Calls
When receiving a call, you can:
•
Answer the call by pressing the phone
button.
• Reject the call by pressing and holding
the phone button.
• Ignore the call by doing nothing.
Phone Options during an Active
Call
During an active call, you have more menu
features that become available, such as
putting a call on hold or joining calls. Use
the arrow buttons to scroll through the
menu options.
1. Press MENU during an active call.
2. After selecting Active Call Menu, press
OK
.
3. Scroll to cycle through the following options: You can:
When you select:
Mute the call.
Mute Call?
Switch a call from an active hands-free environment to
your cellular phone for a more private conversation.
Privacy
Press
OK when Privacy on/off appears. (The display
indicates In Privacy and the system transfers your call.)
Put an active call on hold.
Call Hold
Press OK when Hold on/off appears. To answer another
call at this time, press the phone button.
Enter "tones", such as numbers for passwords.
Enter Tones
Scroll until the desired number appears in the display, then
press OK; a tone sounds as confirmation. Repeat as
necessary.
Join two separate calls. (SYNC supports a maximum of
three callers on a multiparty call or conference call.)
Join Calls
1. Press the phone button.
304
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing SYNC™

You can:
When you select:
2. Access the desired contact through SYNC or use voice
commands to place the second call. Once actively in the
second call, press MENU.
3. Scroll to Join Calls, and press OK. Press OK again when
Join Calls?
appears.
Access your phonebook contacts.
Phonebook
1. Press OK to select, and then scroll through your phone-
book contacts.
2. Press
OK again when the desired selection appears in
the display.
3. Press the phone button.
Access your call history log.
Call History
1. Press
OK to select, then scroll through your call history
options (incoming, outgoing or missed).
2. Press
OK when the desired selection appears in the
display.
3. Press the phone button to call the selection.
Exit the current menu.
Return
Accessing Features through the
Phone Menu
SYNC's phone menu allows you to redial
a number, access your call history and
phonebook and sends text messages as
well as access phone and system settings. 1. Press the phone button to enter the
phone menu.
2. Scroll to cycle through: You can:
When you select:
Redial the last number called (if available). Press
OK to
select, and then press OK again to confirm.
Phone Redial
Access any previously dialed, received or missed calls after
you connect your Bluetooth-enabled phone to SYNC.
Call History
1
1. Press
OK to select.
2. Scroll to select from Call History Incoming, Call History
Outgoing or Call History Missed. Press
OK to make your
selection.
3. Press
OK or the phone button to call the desired selec-
tion.
305
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing SYNC™

You can:
When you select:
Note: The system attempts to automatically re-download
your phonebook and call history each time your phone
connects to SYNC (if the auto download feature is on and
your Bluetooth-enabled cellular phone supports this
feature).
Access and call any contacts in your previously down-
loaded phonebook.
Phonebook
1,2
1. Press OK to confirm and enter. If your phonebook has
fewer than 255 listings, they appear alphabetically in flat
file mode. If there are more than 255 entries, the system
organizes them into alphabetical categories.
2. Scroll until the desired contact appears, then press OK.
3. Press
OK or the phone button.
Send, download and delete text messages.
Text Message 1
View your phone's status, set ring tones, select your
message notification, change phone book entries and
automatically download your cellular phone among other
features.
Phone Settings
1
Access the SYNC Services portal where you can request
various types of information, for example traffic reports
and directions 3
.
SYNC Services
Automatically place an emergency call to a 911 operator
following a crash4
.
911 Assist
Create and receive a diagnostic report card on your
vehicle3
.
Vehicle Health Report
Interact with SYNC-capable mobile applications on your
smartphone3
.
Mobile Apps
Access Bluetooth Devices menu listings (Add, Connect,
Set as Primary, On and Off, Delete) as well as Advanced
menu listings (prompts, languages, defaults, master reset,
install application and system information).
System Settings
Exit the phone menu by pressing OK.
Exit Phone Menu
1 This is a phone-dependent feature.
2 This is a phone-dependent and speed-dependent feature.
3 This is an optional feature and available in the United States only.
306
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing SYNC™

Text Messaging
Note:
This is a phone-dependent feature.
SYNC allows you to receive, send,
download and delete text messages. The
system can also read incoming text
messages to you so that you do not have
to take your eyes off the road.
Receiving a Text Message
Note: This is a phone-dependent feature.
Your phone must support downloading text
messages using Bluetooth to receive
incoming text messages.
When a new message arrives, an audible
tone sounds and the display indicates you
have a new message. You have these
options:
• Press the voice button, wait for the
prompt and say "Read message" to
have SYNC read the message to you.
• Press OK to receive and open the text
message or do nothing and the
message goes into your text message
inbox. Press OK again and SYNC reads
your message aloud as you are not able
to view the message. You can then also
choose to reply or forward the
message.
• Press
OK and scroll to choose
between:
• Reply to Text Message: Press OK
to access and then scroll through
the list of pre-defined messages to
send.
• Forward Text Message: Press OK
to forward the message to anyone
in your Phonebook or Call History.
You can also choose Enter Number. Sending, Downloading and Deleting
Your Text Messages
Note:
Forwarding a text message is a
speed-dependent feature and is only
available when your vehicle is traveling at 3
mph (5 km/h) or less.
Note: You can only have one recipient per
text message.
Text messaging is a phone-dependent
feature. If your phone is compatible, SYNC
allows you to receive, send, download and
delete text messages.
1. Press the phone button.
2. Scroll to Text Message, and then press
OK
.
Scroll to select from the following options:
• Send Text Message?
allows you to
send a new text message based on a
pre-defined set of 15 messages.
• Download Unread Msgs
allows you
to download your unread messages
(only) to SYNC. To download the
messages, press
OK to select. The
display indicates that it is downloading
your messages. When it is complete,
SYNC takes you to your inbox.
• Delete All Messages?
allows you to
delete current text messages from
SYNC (not your phone). To delete the
messages, press
OK to select. The
display indicates when it is finished
deleting all your text messages. SYNC
returns you to the text message menu.
• Return
exits the current menu when
you press OK.
If you select
Send Text Message?:
1. Press
OK to select. If the system
detects your phone does not support
this feature, Unsupported
appears in
the display and SYNC returns to the
main menu.
2. Scroll to cycle through the message options in the following chart.
307
C-MAX (CCG) Canada/United States of America, enUSA, Second Printing SYNC™