phone FORD C MAX ENERGI 2017 User Guide

2. If your inquiry or concern remainsunresolved, contact the Sales Manager,Service Manager or Customer RelationsManager.
3.If you require assistance or clarificationon Ford Motor Company policies,please contact the Ford CustomerRelationship Center.
In order to help us serve you better, pleasehave the following information availablewhen contacting a Customer RelationshipCenter:
•Vehicle Identification Number.
•Your telephone number (home andbusiness).
•The name of the authorized dealer andcity where located.
•The vehicle’s current odometer reading.
In some states within the United States,you must directly notify Ford in writingbefore pursuing remedies under yourstate's warranty laws, and Ford is alsoallowed a final repair attempt.
Additionally, in some states within theUnited States, a consumer has the optionof submitting a warranty dispute to theBBB Auto Line before taking action underthe Magnuson-Moss Warranty Act, or tothe extent allowed by state law, beforepursuing replacement or repurchaseremedies provided by certain state laws.This dispute handling procedure is notrequired prior to enforcing state createdrights or other rights which are independentof the Magnuson-Moss Warranty Act orstate replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)requires that, if a manufacturer or itsrepresentative is unable to repair a motorvehicle to conform to the vehicle’sapplicable express warranty after areasonable number of attempts, themanufacturer shall be required to eitherreplace the vehicle with one substantiallyidentical or repurchase the vehicle andreimburse the buyer in an amount equal tothe actual price paid or payable by theconsumer (less a reasonable allowancefor consumer use). The consumer has theright to choose whether to receive a refundor replacement vehicle.
California Civil Code Section 1793.22(b)presumes that the manufacturer has hada reasonable number of attempts toconform the vehicle to its applicableexpress warranties if, within the first 18months of ownership of a new vehicle orthe first 18,000 mi (29,000 km), whicheveroccurs first:
1.Two or more repair attempts are madeon the same non-conformity likely tocause death or serious bodily injury OR
2.Four or more repair attempts are madeon the same nonconformity (a defector condition that substantially impairsthe use, value or safety of the vehicle)OR
3. The vehicle is out of service for repairof nonconformities for a total of morethan 30 calendar days (not necessarilyall at one time).
In the case of 1 or 2 above, the consumermust also notify the manufacturer of theneed for the repair of the nonconformityat the following address:
Ford Motor Company16800 Executive Plaza DriveMail Drop 3NE-BDearborn, MI 48126
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Customer Assistance

E-mailFaxPhoneCustomer Relation-ship Center
[email protected]/AN/AAsia Pacific
[email protected]+1 313 594 4857Caribbean andCentral America
[email protected] 4 3327 266FORDFord Middle East80004443673
Lincoln80004441067
UAE80004441066
Saudi Arabia8008443673
Mobily and Zain cellphone users in Saudi800850078
[email protected]/A+1-800-841-3673Puerto Rico and U.S.Virgin Islands
[email protected]+1 313 390 0804+1-313-594-4857Sub-Saharan Africa
[email protected] [email protected]/A+63-2-717-6410South Korea
If you buy your vehicle in North Americaand then relocate to any of the abovelocations, register your vehicleidentification number (VIN) and newaddress with Ford Global Trade Servicesby emailing, [email protected].
If you are in another foreign country,contact the nearest authorized dealer. Inthe event your inquiry is unresolved,communicate your concern with thedealership’s Sales Manager, ServiceManager or Customer Relations Manager.If you require additional assistance orclarification, please contact the respectiveCustomer Relationship Center aspreviously listed.
Customers in the U.S. should call1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,contact Helm, Incorporated at:
HELM, INCORPORATED47911 Halyard DrivePlymouth, Michigan 48170Attention: Customer Service
Or to order a free publication catalog, calltoll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
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Customer Assistance

Transport Canada Contact Information
www.tc.gc.ca/eng/motorvehiclesafety/safevehicles-defectinvestigations-index-76.htm (English)Website
www.tc.gc.ca/fra/securiteautomobile/VehiculesSecuritaires-Enquetes-index-76.htm (French)Website
1–800–333–0510Phone
Ford of Canada Contact Information
www.ford.caWebsite
1–800–565-3673Phone
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Customer Assistance

Protected componentsFuse amp ratingFuse or relay number
Cigar lighter.20AF61Second row power point.
Autowiper module.5AF62Autodimming rear view mirror.
Not used (spare).10AF63
Not used.—F64
Liftgate release.10AF65
Driver door unlock supply.20AF66
Cell phone passport (C-MAX Energi).7.5AF67Multi-function display.GPS module.Sync.
Not used (spare).15AF68
Instrument cluster.5AF69
Central lock and unlock supply.20AF70
Climate control module.7.5AF71
Steering wheel module.7.5AF72
Data link connector.7.5AF73OBD II supply.
Headlamp supply.15AF74
Fog lamp supply.15AF75
Reversing lamp supply.10AF76
Washer pump.20AF77
Ignition switch, Start button.5AF78
Radio.15AF79Hazard light switch.
Not used (spare).20AF80
Power sun shade.5AF81Remote receiver antenna.
Washer pump ground.20AF82
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Fuses

VOL and Power: Press to switch the system on and off. Turn the control toadjust the volume.A
Function buttons: Select different functions of the audio system dependingon which mode you are in (such as Radio mode or CD mode).B
CD slot: Insert a CD.C
Eject: Press to eject a CD.D
Number block: In radio mode, you can store your favorite radio stations. Tostore a radio station, tune to the station, then press and hold a preset buttonuntil sound returns. In CD mode, select a track. In phone mode, enter a phonenumber.
E
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Audio SystemE184901

TUNE and Play or Pause: In radio mode, turn to search the frequency bandin individual increments. Press to mute the station. In media mode, turn to selecta new track. Press to either play or pause a track. This button also mutes theradio sources.
F
PHONE: Press to access the phone features of the SYNC system. See yourSYNC information.G
MENU: Press to access different audio system features. See Menu Structurelater in this chapter.H
CLOCK: If not in phone mode, press to display the clock.I
Seek and Fast Forward: In radio mode, select a frequency band and pressthis button. The system stops at the first station up the band. Press and holdthe button to move quickly, then release to stop at the next available station.In CD mode, press to select the next track. Press and hold the button to movequickly forward through the current track.
J
OK and Arrow buttons: Press OK to confirm menu selections. Press to scrollthrough the menu choices.K
Seek and Reverse: In radio mode, select a frequency band and press thisbutton. The system stops at the first station down the band. Press and holdthe button to move quickly, then release to stop at the previous available station.In CD mode, press to select the previous track. Press and hold the button tomove quickly backward through the current track.
L
SOUND: Press to access settings for Treble, Midrange, Bass, Fade or Balance.Use the up and down arrow buttons to select the various settings. When youmake your selection, press the left and right arrow buttons to change thesettings. Press OK to set or press MENU to exit. Sound settings can be set foreach audio source independently.
M
RADIO: Press this multiple times to select a radio band. Press and hold toselect the autostore function. Press to return to the main screen of the activeradio band.
N
MEDIA: Press to open the media source menu. You can press this multipletimes to change to CD or to a SYNC-Media device or scroll through the mediasources using the arrow buttons. Press OK to select a source.
O
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Audio System

VOL and Power: Press to switch the system on and off. Turn the control toadjust the volume.A
Function buttons: Select different functions of the audio system dependingon which mode you are in (such as Radio mode or CD mode).B
CD slot: Insert a CD.C
Eject: Press to eject a CD.D
Number block: In radio mode, store and recall your favorite radio stations. Tostore a radio station, tune to the station, then press and hold a preset buttonuntil sound returns. In CD mode, select a track. In phone mode, enter a phonenumber.
E
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Audio SystemE184902

TUNE and Play or Pause: In radio mode, turn to search the frequency bandin individual increments or jump to the next station of the station list. Press tomute the station. In media mode, turn to select a new track. Press to either playor pause a track. This button also mutes the radio sources.
F
CLOCK: If not in phone mode, press to display the clock.G
PHONE: Press to access the phone features of the SYNC system. See yourSYNC information.H
MENU: Press to access different audio system features. See Menu Structurelater in this section.I
SOUND: Press to access settings for Treble, Midrange, Bass, Fade or Balance.Use the up and down arrow buttons to select the various settings. When youmake your selection, press the left and right arrow buttons to change thesettings. Press OK to set or press MENU to exit. Sound settings can be set foreach audio source independently.
J
Seek and Fast Forward: In radio mode, select a frequency band and pressthis button. The system stops at the first station up the band. Press and holdthe button to move quickly, then release to stop at the next available station.In CD mode, press to select the next track. Press and hold the button to movequickly forward through the current track.
K
OK and Arrow buttons: Press OK to confirm menu selections. Press to scrollthrough the menu choices.L
Seek and Reverse: In radio mode, select a frequency band and press thisbutton. The system stops at the first station down the band. Press and holdthe button to move quickly, then release to stop at the previous available station.In CD mode, press to select the previous track. Press and hold the button tomove quickly backward through the current track.
M
SIRIUS: Press to listen to Sirius satellite radio.N
RADIO: Press this multiple times to select a radio band. Press and hold toselect the autostore function. Press to return to the main screen of the activeradio band.
O
MEDIA: Press to open the media source menu. You can press this multipletimes to change to CD or to a SYNC-Media device or scroll through the mediasources using the arrow buttons. Press OK to select a source.
P
DIGITAL RADIO
Note:HD Radio broadcasts are notavailable in all markets.
HD Radio technology is the digitalevolution of analog AM/FM radio. Yoursystem has a special receiver that allowsit to receive digital broadcasts (whereavailable) in addition to the analogbroadcasts, it already receives. Digitalbroadcasts provide a better sound quality
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Audio System

GENERAL INFORMATION
SYNC is an in-vehicle communicationssystem that works with yourBluetooth-enabled cellular phone andportable media player. This allows you to:
•Make and receive calls.
•Access and play music from yourportable music player.
•Use 911 Assist and applications, suchas Spotify and Glympse, via SYNCAppLink.*
•Access phonebook contacts and musicusing voice commands.
•Stream music from your connectedphone.
•Text message.
•Use the advanced voice recognitionsystem.
•Charge your USB device (if your devicesupports this).*These features are not available in allmarkets and may require activation.Available AppLink enabled apps vary bymarket.
Make sure that you review your device'smanual before using it with SYNC.
Support
The SYNC support team is available tohelp you with any questions you cannotanswer on your own.
Monday-Saturday, 8:30am-9:00pm EST.
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SYNC™E198355

Sunday, 10:30am-7:30pm EST.
In the United States, call 1-800-392-3673.
In Canada, call 1-800-565-3673.
Times are subject to change due toholidays.
SYNC Owner Account
Why do I need a SYNC owner account?
•Essential for keeping up with the latestsoftware downloads available forSYNC.
•Access to customer support for anyquestions you may have.
Driving Restrictions
For your safety, certain features arespeed-dependent and restricted when yourvehicle is traveling over 3 mi (5 km).
Safety Information
WARNING
Driving while distracted can result inloss of vehicle control, crash andinjury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any hand-held devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
When using SYNC:
•Do not operate playing devices if thepower cords or cables are broken, splitor damaged. Place cords and cablesout of the way, so they do not interferewith the operation of pedals, seats,compartments or safe driving abilities.
•Do not leave playing devices in yourvehicle during extreme conditions as itcould cause them damage. See yourdevice's manual for further information.
•Do not attempt to service or repair thesystem. See an authorized dealer.
Privacy Information
When a cellular phone is connected toSYNC, the system creates a profile withinyour vehicle that is linked to that cellularphone. This profile is created in order tooffer you more cellular features and tooperate more efficiently. Among otherthings, this profile may contain data aboutyour cellular phone book, text messages(read and unread), and call history,including history of calls when your cellularphone was not connected to the system.In addition, if you connect a media device,the system creates and retains an index ofsupported media content. The system alsorecords a short development log ofapproximately 10 minutes of all recentsystem activity. The log profile and othersystem data may be used to improve thesystem and help diagnose any problemsthat may occur.
The cellular profile, media device index,and development log will remain in thevehicle unless you delete them and aregenerally accessible only in the vehiclewhen the cellular phone or media playeris connected. If you no longer plan to usethe system or the vehicle, we recommendyou perform a Master Reset to erase allstored information.
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SYNC™