phone FORD C MAX ENERGI 2017 Owners Manual

Audio Unit - Vehicles With: Premium AM/FM/CD.........................................................293
Audio Unit - Vehicles With: Sony AM/FM/CD..................................................................294
Audio Unit - Vehicles With: AM/FM/CD/Satellite Radio..........................................298
Digital Radio.................................................300
Satellite Radio..............................................303
USB Port.........................................................305
Media Hub......................................................305
SYNC™
General Information...................................306
Using Voice Recognition...........................308
Using SYNC™ With Your Phone.............310
SYNC™ Applications and Services.......322
Using SYNC™ With Your MediaPlayer............................................................327
SYNC™ Troubleshooting.........................336
SYNC™ 3
General Information...................................344
Home Screen.................................................357
Using Voice Recognition...........................358
Entertainment..............................................365
Phone...............................................................375
Navigation......................................................380
Electric Vehicle Information....................389
Apps.................................................................409
Settings............................................................412
SYNC™ 3 Troubleshooting......................425
Accessories
Accessories....................................................437
Ford Protect
Ford Protect..................................................439
Scheduled Maintenance
General Maintenance Information........441
Normal Scheduled Maintenance..........445
Special Operating Conditions ScheduledMaintenance.............................................447
Scheduled Maintenance Record...........449
Appendices
End User License Agreement.................459
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Table of Contents

Note:Including to the extent that anylaw pertaining to Event Data Recordersapplies to SYNC or its features, pleasenote the following: Once 911 Assist (ifequipped) is enabled (set ON), 911 Assistmay, through any paired and connectedcell phone, disclose to emergencyservices that the vehicle has been in acrash involving the deployment of anairbag or, in certain vehicles, theactivation of the fuel pump shut-off.Certain versions or updates to 911 Assistmay also be capable of being used toelectronically or verbally provide to 911operators the vehicle location (such aslatitude and longitude), and/or otherdetails about the vehicle or crash orpersonal information about theoccupants to assist 911 operators toprovide the most appropriate emergencyservices. If you do not want to disclosethis information, do not activate the 911Assist feature. See SYNC™ (page 306).
Additionally, when you connect toTraffic, Directions and Information (ifequipped, U.S. only), the service usesGPS technology and advanced vehiclesensors to collect the vehicle’s currentlocation, travel direction, and speed(“vehicle travel information”), only tohelp provide you with the directions,traffic reports, or business searchesthat you request. If you do not wantFord or its vendors to receive thisinformation, do not activate theservice. For more information, seeTraffic, Directions and Information,Terms and Conditions. See SYNC™(page 306).
CALIFORNIA PROPOSITION 65
WARNINGS
Some constituents of engineexhaust, certain vehicle components,certain fluids contained in vehiclesand certain products of component wearcontain or emit chemicals known to theState of California to cause cancer andbirth defects or other reproductive harm.
Battery posts, terminals and relatedaccessories contain lead and leadcompounds, chemicals known to theState of California to cause cancer andreproductive harm. Batteries also containother chemicals known to the State ofCalifornia to cause cancer. Wash yourhands after handling.
PERCHLORATE
Certain components in your vehicle suchas airbag modules, seatbelt pretensionersand remote control batteries may containperchlorate material. Special handlingmay apply for service or vehicle end of lifedisposal.
For more information visit:
Web Address
www.dtsc.ca.gov/hazard-ouswaste/perchlorate
FORD CREDIT
US Only
Ford Credit offers a full range of financingand lease plans to help you acquire yourvehicle. If you have financed or leased yourvehicle through Ford Credit, thank you foryour business.
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Introduction

On Board Diagnostics Data LinkConnector
WARNING
Do not connect wireless plug-indevices to the data link connector.Unauthorized third parties could gainaccess to vehicle data and impair theperformance of safety related systems.Only allow repair facilities that follow ourservice and repair instructions to connecttheir equipment to the data link connector.
Your vehicle has an OBD Data LinkConnector (DLC) that is used inconjunction with a diagnostic scan tool forvehicle diagnostics, repairs andreprogramming services. Installing anaftermarket device that uses the DLCduring normal driving for purposes such asremote insurance company monitoring,transmission of vehicle data to otherdevices or entities, or altering theperformance of the vehicle, may causeinterference with or even damage tovehicle systems. We do not recommendor endorse the use of aftermarket plug-indevices unless approved by Ford. Thevehicle Warranty will not cover damagecaused by an aftermarket plug-in device.
MOBILE COMMUNICATIONS
EQUIPMENT
WARNING
Driving while distracted can result inloss of vehicle control, crash andinjury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any hand-held devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
Using mobile communications equipmentis becoming increasingly important in theconduct of business and personal affairs.However, you must not compromise yourown or others’ safety when using suchequipment. Mobile communications canenhance personal safety and security whenappropriately used, particularly inemergency situations. Safety must beparamount when using mobilecommunications equipment to avoidnegating these benefits. Mobilecommunication equipment includes, butis not limited to, cellular phones, pagers,portable email devices, text messagingdevices and portable two-way radios.
EXPORT UNIQUE OPTIONS
For your particular global region, yourvehicle may be equipped with features andoptions that are different from the featuresand options that are described in thisOwner’s Manual. A market uniquesupplement may be supplied thatcomplements this book. By referring to themarket unique supplement, if provided,you can properly identify those features,
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Introduction

GENERAL INFORMATION ON
RADIO FREQUENCIES
This device complies with Part 15 of theFCC Rules and with Industry Canadalicense-exempt RSS standard(s).Operation is subject to the following twoconditions: (1) This device may not causeharmful interference, and (2) This devicemust accept any interference received,including interference that may causeundesired operation.
Note:Changes or modifications notexpressively approved by the partyresponsible for compliance could void theuser's authority to operate the equipment.The term IC before the radio certificationnumber only signifies that Industry Canadatechnical specifications were met.
The typical operating range for yourtransmitter is approximately 33 ft (10 m).Vehicles with the remote start feature willhave a greater range.
One of the following could cause adecrease in operating range:
•Weather conditions.
•Nearby radio towers.
•Structures around the vehicle.
•Other vehicles parked next to yourvehicle.
The radio frequency used by your remotecontrol can also be used by other radiotransmitters, for example amateur radios,medical equipment, wireless headphones,wireless remote controls, cell phones,battery chargers and alarm systems. If thefrequencies are jammed, you will not beable to use your remote control. You canlock and unlock the doors with the key.
Note:Make sure to lock your vehicle beforeleaving it unattended.
Note:If you are in range, the remote controlwill operate if you press any buttonunintentionally.
Note:The remote control contains sensitiveelectrical components. Exposure to moistureor impact may cause permanent damage.
Intelligent Access (If Equipped)
The system uses a radio frequency signalto communicate with your vehicle andauthorize your vehicle to unlock when oneof the following conditions are met:
•You activate the front exterior doorhandle switch.
•You press the luggage compartmentbutton.
•You press a button on the transmitter.
If excessive radio frequency interferenceis present in the area or if the transmitterbattery is low, you may need tomechanically unlock your door. You canuse the mechanical key blade in yourintelligent access key to open the driverdoor in this situation. See RemoteControl (page 47).
REMOTE CONTROL
Integrated Keyhead Transmitters
(If Equipped)
Use the key blade to start your vehicle andunlock or lock the driver door from outsideyour vehicle. The transmitter portionfunctions as the remote control.
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Keys and Remote ControlsE142585

Trip Summary:
The Trip Summary displays upon shuttingoff your vehicle. The information iscumulative over the last trip. A new tripbegins each time you start your vehicle(when the Ready to Drive message comeson).
•Distance - Displays the total distancetraveled, distance traveled on batterypower only (EV distance) and Regendistance. Regen distance is theestimated range gained from energyrecaptured through regenerativebraking.
•Energy Use - Displays the average fueleconomy. In addition for Energi,displays the total electrical energy usedwhile in Plug-in Power Mode in kilowatthours (kWh).
•Brake Score - The percent displayed isan indication of the regenerativebraking efficiency for the trip.
Note:Corresponding trip efficiency leavesappear on the right information display uponshutting off your Hybrid vehicle. On Energivehicles the trip efficiency leaves are shownon the right information display when thevehicle operates in Hybrid Mode for theentire trip. For trips with Plug-in Power Modeoperation an estimate of your EV Range/FullCharge is provided along with a listing offactors and their contributions to thisestimate. See Next Full Charge under RightInformation Display in this chapter.
Right Information Display
Entertainment
See your SYNC information.
Navigation or Compass
See your SYNC information.
Phone
See your SYNC information.
Fuel Economy
See General Information (page 92).
Vehicle Range
Vehicle range indicates the estimateddistance your vehicle will travel with theenergy currently onboard. The range isdisplayed at the bottom of the screen withgasoline range shown in white and electricrange (Energi only) shown in blue.
•Gasoline Range: Is the estimateddistance to empty based on the fuelremaining in the tank.
•Electric Range: Is the estimateddistance you can travel in Plug-InPower Mode with the engine off. Thisrange is based on a calculationdetermined by the amount of energystored in the high voltage battery as aresult of charging while plugged in andthe energy being used while driving.
The amount of energy being used whiledriving is affected by:
•Mild or aggressive acceleration orbraking.
•Your vehicle speed.
•Your use of accessories such as climatecontrol.
•The ambient temperature and otherweather conditions.
•City or highway driving.
•Road grades.
Note:It is normal for vehicle rangeestimates to vary due to changes in averageenergy usage. This is why you will typicallysee different range estimates each time youfill up your fuel tank or fully charge yourbattery.
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Instrument Cluster

Right Information Display Controls
•Press the up and down arrow buttonsto scroll through and highlight theoptions within a menu.
•Press the right arrow button to enter asub-menu.
•Press the left arrow button to exit amenu.
•Press the OK button to choose andconfirm your selection.
Main menu
From the main menu bar on the right sideof the information display, you can choosefrom the following categories:
Entertainment
See your SYNC information.
Navigation or Compass
See your SYNC information.
Phone
See your SYNC information.
Fuel Economy
Use the up or down arrow buttons tochoose between the following displayoptions.
Note:The information display will remember the menu level 2 state when you change theindividual key state from the RUN to the OFF position.
Fuel Economy
Menu level 5Menu level 4Menu level 3Menu level 2
——HelpEfficiency Leaves
—5, 10 or 30 minutesDurationFuel History(Instantaneous FuelEconomy + FuelEconomy History + AvgFuel Economy)
——Help
——HelpCoach
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Information DisplaysE179398

GENERAL INFORMATION
WARNINGS
Extended idling at high enginespeeds can produce very hightemperatures in the engine andexhaust system, creating the risk of fire orother damage.
Do not park, idle or drive your vehicleon dry grass or other dry groundcover. The emission system heats upthe engine compartment and exhaustsystem, creating the risk of fire.
Do not start the vehicle in a closedgarage or in other enclosed areas.Exhaust fumes can be toxic. Alwaysopen the garage door before you start thevehicle.
If you smell exhaust fumes insideyour vehicle, have your vehiclechecked by an authorized dealerimmediately. Do not drive your vehicle ifyou smell exhaust fumes.
If you disconnect the battery, your vehiclemay exhibit some unusual drivingcharacteristics for approximately 5 mi(8 km) after you reconnect it. This isbecause the engine management systemmust realign itself with the engine. You candisregard any unusual drivingcharacteristics during this period.
The powertrain control system meets allCanadian interference-causing equipmentstandard requirements regulating theimpulse electrical field or radio noise.
When you start your vehicle, avoid pressingthe accelerator pedal until the ready todrive indicator illuminates. Only use theaccelerator pedal when you have difficultystarting your vehicle.
IGNITION SWITCH
0 (off) - The ignition is off.
Note:When you switch the ignition off andleave your vehicle, do not leave your key inthe ignition. This could cause your vehiclebattery to lose charge.
I (accessory) - Allows the electricalaccessories, such as the radio, to operatewhile the engine is not running.
Note:Do not leave the ignition key in thisposition for too long. This could cause yourvehicle battery to lose charge.
II (on) - All electrical circuits areoperational and the warning lamps andindicators illuminate.
III (start) - starts the vehicle into Ready toDrive mode (indicated by the green "Readyto Drive" icon on the instrument cluster).
KEYLESS STARTING (If Equipped)
Note:The keyless starting system may notfunction if the key is close to metal objectsor electronic devices such as cellularphones.
Note:A valid key must be located insideyour vehicle to switch the ignition on andstart the vehicle.
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Starting and Stopping the EngineE72128

SAFETY PRECAUTIONS
WARNINGS
Do not overfill the fuel tank. Thepressure in an overfilled tank maycause leakage and lead to fuel sprayand fire.
The fuel system may be underpressure. If you hear a hissing soundnear the fuel filler inlet, do not refueluntil the sound stops. Otherwise, fuel mayspray out, which could cause seriouspersonal injury.
Fuels can cause serious injury ordeath if misused or mishandled.
Flow of fuel through a fuel pumpnozzle can produce static electricity.This can cause a fire if you are fillingan ungrounded fuel container.
Fuel may contain benzene, which isa cancer-causing agent.
When refueling always shut theengine off and never allow sparks oropen flames near the fuel tank fillervalve. Never smoke or use a cell phonewhile refueling. Fuel vapor is extremelyhazardous under certain conditions. Avoidinhaling excess fumes.
Observe the following guidelines whenhandling automotive fuel:
•Extinguish all smoking materials andany open flames before refueling yourvehicle.
•Always turn off the vehicle beforerefueling.
•Automotive fuels can be harmful orfatal if swallowed. Fuel such asgasoline is highly toxic and ifswallowed can cause death orpermanent injury. If fuel is swallowed,call a physician immediately, even if nosymptoms are immediately apparent.The toxic effects of fuel may not bevisible for hours.
•Avoid inhaling fuel vapors. Inhaling toomuch fuel vapor of any kind can leadto eye and respiratory tract irritation.In severe cases, excessive or prolongedbreathing of fuel vapor can causeserious illness and permanent injury.
•Avoid getting fuel liquid in your eyes. Iffuel is splashed in the eyes, removecontact lenses (if worn), flush withwater for 15 minutes and seek medicalattention. Failure to seek propermedical attention could lead topermanent injury.
•Fuels can also be harmful if absorbedthrough the skin. If fuel is splashed onthe skin, clothing or both, promptlyremove contaminated clothing andwash skin thoroughly with soap andwater. Repeated or prolonged skincontact with fuel liquid or vapor causesskin irritation.
•Be particularly careful if you are takingAntabuse or other forms of Disulfiramfor the treatment of alcoholism.Breathing gasoline vapors could causean adverse reaction, serious personalinjury or sickness. If fuel is splashed onthe skin, wash the affected areasimmediately with plenty of soap andwater. Consult a physician immediatelyif you experience any adverse reactions.
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Fuel and Refueling

When refueling the vehicle fuel tank froma fuel container, do the following:
1.Fully open the fuel tank filler door untilit engages.
2.Fully insert the fuel filler funnel into thefuel tank filler pipe opening.
3. Add fuel to your vehicle from the fuelcontainer.
4. Remove the fuel filler funnel from thefuel tank filler pipe opening.
5. Fully close the fuel tank filler door.
6. Clean the fuel filler funnel and place itback in your vehicle or correctly disposeof it.
Note:Extra funnels can be purchased froman authorized dealer if you choose todispose of the funnel.
REFUELING
WARNINGS
Fuel vapor burns violently and a fuelfire can cause severe injuries.
Read and follow all the instructionson the pump island.
WARNINGS
When refueling always shut theengine off and never allow sparks oropen flames near the fuel tank fillervalve. Never smoke or use a cell phonewhile refueling. Fuel vapor is extremelyhazardous under certain conditions. Avoidinhaling excess fumes.
Stay outside your vehicle and do notleave the fuel pump unattendedwhen refueling your vehicle.
Keep children away from the fuelpump. Never let children pump fuel.
Wait at least 10 seconds beforeremoving the fuel pump nozzle toallow any residual fuel to drain intothe fuel tank.
Stop refueling after the fuel pumpnozzle automatically shuts off for thesecond time. Failure to follow thiswill fill the expansion space in the fuel tankand could lead to fuel overflowing.
Do not remove the fuel pump nozzlefrom its fully inserted position whenrefueling.
The fuel system may be underpressure. If you hear a hissing soundnear the fuel filler inlet, do not refueluntil the sound stops. Otherwise, fuel mayspray out, which could cause seriouspersonal injury.
Easy Fuel™ Capless System
Your vehicle has an auto-sealing featurethat locks the fuel tank refueling valve andthe fuel filler door. Before you can refuelyour vehicle, you must press the fuel fillerdoor release button on the instrumentpanel. Pressing the button unlocks the fueltank refueling valve and opens the fuelfiller door.
Note: It can take up to fifteen seconds forthe fuel filler door to open.
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Fuel and RefuelingE157452

GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must beperformed by an authorized dealer. Whileany authorized dealer handling your vehicleline will provide warranty service, werecommend you return to your sellingauthorized dealer who wants to ensureyour continued satisfaction.
Please note that certain warranty repairsrequire special training and equipment, sonot all authorized dealers are authorizedto perform all warranty repairs. This meansthat, depending on the warranty repairneeded, you may have to take your vehicleto another authorized dealer.
A reasonable time must be allowed toperform a repair after taking your vehicleto the authorized dealer. Repairs will bemade using Ford or Motorcraft® parts, orremanufactured or other parts that areauthorized by Ford.
Away From Home
If you are away from home when yourvehicle needs service, contact the FordCustomer Relationship Center or use theonline resources listed below to find thenearest authorized dealer.
In the United States:
Mailing address
Ford Motor CompanyCustomer Relationship CenterP.O. Box 6248Dearborn, MI 48126
Telephone
1-800-392-3673 (FORD)(TDD for the hearing impaired:1-800-232-5952)
Additional information and resources areavailable online:
Website
www.owner.ford.com
These are some of the items that can befound online:
•U.S. dealer locator by Dealer Name,City/State or Zip Code.
•Owner Manuals.
•Maintenance Schedules.
•Recalls.
•Ford Extended Service Plans.
•Ford Genuine Accessories.
•Service specials and promotions.
In Canada:
Mailing address
Customer Relationship CentreFord Motor Company of Canada, LimitedP.O. Box 2000Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD)
Website
www.ford.ca
Twitter
@FordServiceCA (English Canada)@FordServiceQC (Quebec)
Additional Assistance
If you have questions or concerns, or areunsatisfied with the service you arereceiving, follow these steps:
1. Contact your Sales Representative orService Advisor at your selling orservicing authorized dealer.
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Customer Assistance