USB port FORD C MAX ENERGI 2017 Owner's Manual

When you select valet mode a pop upappears informing you that a four digitcode must be entered to enable anddisable valet mode. You can use any PINyou chose but you must use the same PINto disable valet mode. The system asksyou to input the code.
Note:If the system is locked and youcannot remember the PIN, please contactthe Customer Relationship Center.
United States: 1-800-392-3673Canada: 1-800-565-3673
To enable valet mode, enter your chosenPIN. The system then asks to confirm yourPIN by reentering it. The system then locks.
To unlock the system, enter the same pinnumber. The system reconnects to yourphone and all of your options are availableagain.
SYNC™ 3 TROUBLESHOOTING
Your SYNC 3 system is easy to use.However, should questions arise, pleaserefer to the tables below.
To check your cell phone's compatibility,visit the Ford website.
Website
owner.ford.comwww.syncmyride.cawww.syncmaroute.ca
Cell phone issues
Possible solutionPossible causeIssue
Refer to your device's manual about audioadjustments.
The audio controlsettings on your cellphone may be affectingSYNC 3 performance.
There is back-ground noiseduring a phonecall.
Try switching your cell phone off, resettingit or removing the battery, then try again.Possible cell phonemalfunction.
During a call, Ican hear theother personbut they cannothear me.
Make sure that the microphone for SYNC3 is not set to off. Look for the microphoneicon on the phone screen.
To restart your system, shut down theengine, open and close the door, and thenlock the door and wait for 2-3 minutes.Make sure that your SYNC 3 screen is blackand the lighted USB port is off.
The system may need tobe restarted.
During a call, Icannot hear theother personand they cannothear me.
Check your cell phone's compatibility.This is a cell phone-dependent feature.SYNC 3 is notable to down-load my phone-book.
Make sure you allow SYNC 3 to retrievecontacts from your phone. Refer to yourcell manual.
Possible cell phonemalfunction.
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SYNC™ 3

USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Tryswitching your device off, resetting it orremoving the battery, then reconnect it toSYNC 3.
Possible device malfunc-tion.I am havingtroubleconnecting mydevice.
Make sure you are using the manufacturer'scable.
Make sure to correctly insert the USB cableinto the device and your vehicle's USB port.
Make sure that the device does not havean auto-install program or active securitysettings.
Make sure your device is unlocked beforeconnecting it to SYNC 3.The device has a lockscreen enabled.
Make sure you are not leaving the device inyour vehicle during very hot or coldtemperatures.This is a device limitation.
SYNC 3 doesnot recognizemy device whenI start myvehicle.
Make sure you connect the device to SYNC3 and that you have started the mediaplayer on your device.
This is a device-dependent feature.Bluetooth audiodoes notstream.The device is notconnected.
Make sure that all song details are popu-lated.
Your music files may notcontain the correct artist,song title, album or genreinformation.
SYNC 3 doesnot recognizemusic that is onmy device.
Try replacing the corrupt file with a newversion.The file may becorrupted.
Some devices require you to change theUSB settings from mass storage to mediatransfer protocol class.
The song may havecopyright protection thatdoes not allow it to play.
Convert the file to a supported format. SeeEntertainment (page 365).The file format is notsupported by SYNC 3.
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SYNC™ 3

AppLink issues
Possible solution(s)Possible cause(s)Issue
Make sure you have acompatible smartphone; anAndroid with OS 2.3 orhigher or an iPhone 3GS ornewer with iOS 5.0 or higher.Additionally, make sure youYou did not connect anApplink Compatible phoneto SYNC 3.
AppLink Mobile Applica-tions: When I select"Connect Mobile Apps,"SYNC 3 does not find anyapplications.
pair and connect your phoneto SYNC 3 in order to findAppLink-capable apps onyour device. iPhone usersmust also connect to a USBport with an Apple USBcable.
Make sure you have down-loaded and installed thelatest version of the appfrom your phone's app store.Make sure the app is runningon your phone. Some appsAppLink-enabled apps arenot installed and running onyour mobile device.
My phone is connected, butI still cannot find any apps.require you to register orlogin to the app on thephone before using themwith AppLink. Also, somemay have a "Ford SYNC"setting, so check the app'ssettings menu on the phone.
Closing and restarting appsmay help SYNC 3 find theapplication if you cannotdiscover it inside the vehicle.On an Android device, ifapps have an 'Exit' or 'Quit'
Sometimes apps do notproperly close and re-opentheir connection to SYNC 3,over ignition cycles, forexample.
My phone is connected, myapp(s) are running, but I stillcannot find any apps.option, then select it andrestart the app. If the appdoes not have that option,select the phone's settingsmenu and select 'Apps',
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SYNC™ 3

AppLink issues
Possible solution(s)Possible cause(s)Issue
Unplug the USB cable fromthe phone, wait a moment,and plug the USB cableback in to the phone. After afew seconds, the app shouldappear in SYNC 3's MobileApps Menu. If not, "ForceClose" the application andrestart it.
You may need to reset theUSB connection to SYNC 3.
My iPhone is connected, myapp is running, I restartedthe app but I still cannot findit on SYNC 3.
Increase the Bluetoothvolume of the device byusing the device's volumecontrol buttons which aremost often found on theside of the device.
The Bluetooth volume onthe phone may be low.
I have an Android phone. Ifound and started my mediaapp on SYNC 3, but there isno sound or the sound isvery low.
Force close or uninstall theapps you do not want SYNC3 to find. If the app has a"Ford SYNC" setting, disablethat setting in the app'ssettings menu on the phone.
Some Android devices havea limited number ofBluetooth ports that appscan use to connect. If youhave more AppLink apps onyour phone than the numberof available Bluetooth ports,you will not see all of yourapps listed in the SYNC 3mobile apps menu.
I can only see some of theAppLink apps running on myphone listed in the SYNC 3Mobile Apps Menu.
Voice command issues
Possible solutionPossible causeIssue
Review the cell phone voice commandsand the media voice commands at thebeginning of their respective sections.You may be using thewrong voice commands.SYNC 3 doesnot understandwhat I amsaying.
Refer to the audio display during an activevoice session to find a list of voicecommands there.
Wait for the system to prompt you beforeyou state your command.You may be speaking toosoon or at the wrongtime.
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SYNC™ 3

General
Possible solutionPossible causeIssue
SYNC 3 only supports four languages in asingle module for text display, voice controland voice prompts. The country where youbought your vehicle dictates the fourlanguages based on the most popularlanguages spoken. If the selected languageis not available, SYNC 3 remains in thecurrent active language.
SYNC 3 does not supportthe currently selectedlanguage for the instru-ment cluster and inform-ation and entertainmentdisplay.
The languageselected for theinstrumentcluster andinformation andentertainmentdisplay does notmatch theSYNC 3SYNC 3 offers several new voice controlfeatures for a wide range of languages.Dialing a contact name directly from thephonebook without pre-recording (forexample,“call John Smith”) or selecting atrack, artist, album, genre or playlist directlyfrom your media player (for example, "playartist Madonna").
language(phone, USB,Bluetoothaudio, voicecontrol andvoice prompts).
SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC3 feature is lost. This reset is intended to restore functionality and will not erase anyinformation previously stored in the system (such as paired devices, phonebook, callhistory, text messages, or user settings). To perform a System Reset, press and holdthe Seek Up (>>|) button while pressing and holding the Radio Power button. Afterapproximately 5 seconds the screen will go black. Allow 1-2 minutes for the systemreset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3troubleshooting please call or visit the FordWebsite.
Ford Support
United States: 1-800-392-3673Customer Relation-ship CenterCanada: 1-800-565-3673
owner.ford.comWebsitewww.syncmyride.cawww.syncmaroute.ca
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SYNC™ 3

Collision, Damage or Fire Event..............201Guidance for Ford Motor Company Electricand Hybrid-Electric Vehicles EquippedWith High Voltage Batteries......................201Coolant CheckSee: Engine Coolant Check............................228Crash Sensors and Airbag Indicator........45Creating a MyKey............................................53Programming/Changing ConfigurableSettings...............................................................53Cross Traffic Alert..........................................181False Alerts...........................................................183Switching the System Off and On...............184System Errors.......................................................184System Lights, Messages and AudibleAlerts..................................................................183System Limitations............................................183Using the System................................................181Cruise Control.................................................69Principle of Operation........................................177Cruise controlSee: Using Cruise Control.................................177Customer Assistance.................................204
D
Data Recording..................................................9Event Data Recording..........................................10Service Data Recording........................................9Daytime Running Lamps.............................76Digital Radio.................................................300HD Radio Reception and StationTroubleshooting.............................................301Direction Indicators........................................76Doors and Locks..............................................57Driver and Passenger Airbags...................39Children and Airbags..........................................39Proper Driver and Front Passenger SeatingAdjustment........................................................39Driver Knee Airbag.........................................43Driving Aids......................................................179Driving Hints...................................................194Driving Through Water................................195DRLSee: Daytime Running Lamps.........................76
E
Economical Driving......................................194EcoSelect.........................................................139Electric Vehicle Information....................389Charge Settings...................................................391Power Flow..........................................................405Emission Control System..........................149On-Board Diagnostics (OBD-II)...................149Readiness for Inspection and Maintenance(I/M) Testing...................................................150End User License Agreement.................459VEHICLE SOFTWARE END USER LICENSEAGREEMENT (EULA) ................................459Engine Block Heater.....................................132Using the Engine Block Heater......................133Engine Coolant Check...............................228Adding Coolant...................................................228Coolant Change.................................................230Engine Coolant TemperatureManagement...................................................231Fail-Safe Cooling...............................................230Recycled Coolant...............................................229Severe Climates.................................................230Engine ImmobilizerSee: Passive Anti-Theft System....................66Engine Oil Check..........................................226Adding Engine Oil..............................................226Low Engine Use...................................................227Operating in Cold Climates and ShortDriving Cycles..................................................227Engine Oil Dipstick......................................226Engine Specifications................................282Entertainment..............................................365AM/FM Radio......................................................366Apps........................................................................374Bluetooth Stereo or USB.................................373CD.............................................................................372HD Radio™ Information (IfAvailable)........................................................369SIRIUS® Satellite Radio (IfActivated).......................................................366Sources..................................................................365Supported Media Players, Formats andMetadata Information.................................374USB Ports..............................................................374Environment......................................................15
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Index

The Better Business Bureau (BBB) AutoLine Program (U.S. Only)......................206Tire Care...........................................................261Glossary of Tire Terminology.........................263Information About Uniform Tire QualityGrading..............................................................261Information Contained on the TireSidewall...........................................................264Temperature A B C............................................262Traction AA A B C...............................................262Treadwear.............................................................262Tire Inflation When PuncturedSee: Tire Sealant and Inflator Kit.................255Tire Pressure Monitoring System...........276Changing Tires With a Tire PressureMonitoring System........................................277Understanding Your Tire PressureMonitoring System .......................................277Tire Repair KitSee: Tire Sealant and Inflator Kit.................255Tire Sealant and Inflator Kit....................255First Stage: Inflating the Tire with SealingCompound and Air........................................257General Information.........................................256Second Stage: Checking TirePressure............................................................259Tips for Use of the Kit......................................256What to Do After the Tire has BeenSealed...............................................................259What to Do When a Tire IsPunctured.........................................................257TiresSee: Wheels and Tires.....................................255Towing a Trailer.............................................192Towing the Vehicle on FourWheels...........................................................192Emergency Towing.............................................192Recreational Towing..........................................192Towing..............................................................192Traction Control............................................165Principle of Operation.......................................165Transmission Code Designation............285Transmission..................................................159TransmissionSee: Transmission..............................................159Transporting the Vehicle...........................203
U
Under Hood Overview - Hybrid ElectricVehicle (HEV).............................................223Under Hood Overview - Plug-In HybridElectric Vehicle (PHEV)..........................225Unique Driving Characteristics................135Universal Garage Door Opener.................121HomeLink Wireless Control System.............121USB Port.........................................................305Using Cruise Control.....................................177Switching Cruise Control Off..........................178Switching Cruise Control On...........................177Using MyKey With Remote StartSystems..........................................................55Using Snow Chains.....................................276Using Stability Control................................167Using Summer Tires....................................275Using SYNC™ With Your MediaPlayer.............................................................327Accessing Your USB Song Library................331Bluetooth Devices and SystemSettings.............................................................333Connecting Your Digital Media Player to theUSB Port...........................................................327Media Menu Features......................................330Media Voice Commands.................................328USB 2......................................................................333Voice Commands for Audio Sources.........334Using SYNC™ With Your Phone.............310Accessing Features through the PhoneMenu...................................................................315Accessing Your Phone Settings....................318Bluetooth Devices..............................................319Making Calls.........................................................314Pairing a Phone for the First Time.................311Pairing Subsequent Phones...........................312Phone Options during an Active Call..........314Phone Voice Commands.................................312Receiving Calls.....................................................314System Settings.................................................320Text Messaging....................................................316Using Traction Control................................165Switching the System Off...............................165System Indicator Lights andMessages..........................................................165Using a Switch.....................................................165
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Index