key FORD C MAX ENERGI 2017 Service Manual

Charge Port
The charge port is located between thefront left-hand side door and the frontleft-hand side wheel well. Press theindentation on the charge port door toopen and close it.
Note:Do not force the charge port dooropen or closed. Forcing the door open orclosed damages the charge port.
You can modify the light ring illuminationsettings. The light ring located around thecharge port indicates the charge status ofthe high voltage battery in your vehicle.Divided into four quadrants, the chargeport light ring displays the state of chargein 25 percent increments.
You can press the unlock button on yourkey fob to view the charge status of yourvehicle. Based on which quadrants light,you can determine the current state ofcharge. If the charge is below 25 percent,the light ring does not light. Do not forgetto press the lock button on your key fob tore-lock your vehicle.
The light ring also displays the currentstate of charge when opening the doors.
The cord acknowledgment featureactivates when you initiate a charge cycle.The four light quadrants each individuallyflash in a clockwise motion, starting withthe top right-hand side light and endingwith the top left-hand side, two timesconfirming that the system detects thecharging coupler.
Charging
Note:Your vehicle must be in park (P) tocharge.
To charge your high voltage battery:
1.Put your vehicle in park (P) and switchoff your vehicle.
2. Press the indentation on the chargeport door to open it.
3. Plug the charging coupler into thecharge port on your vehicle. Make surethe button clicks confirming you havecompletely engaged the coupler.
4. Verify that the cord acknowledgmentfeature activates. The cordacknowledgment feature activateswhen you initiate a charge cycle.
5. If using a 240 volt charging station,follow the instructions on the chargestation to begin the charging process.
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Disconnecting the ChargingCoupler
Note:Do not pull the wall plug from thewall while the vehicle is charging. Doing somay damage the outlet and the cord.
1. Remove the lock from the chargingcoupler button.
2. Press the button on the chargingcoupler.
3. While holding the button, remove thecharging coupler from the charge portreceptacle on your vehicle.
4.Close the charge port door by pressingthe indentation on the charge portdoor. Continue pressing the indentationwhile the door rotatescounterclockwise and closes.
HIGH VOLTAGE BATTERY CUT-
OFF SWITCH
The high-voltage shut off operation shutsoff power from the high-voltage batteryafter a collision, or if your vehicle receivesa substantial physical jolt.
To reactivate your vehicle after eitherevent, perform the following steps:
1. Turn the ignition off.
2. Turn the ignition on.
3.If your vehicle is not powered after thissequence, repeat steps 1 and 2 up totwo more times.
For vehicles equipped with a push buttonstart system:
1. Press the START/STOP button toturn ignition off.
2. Press the brake pedal and press theSTART/STOP button.
3.If your vehicle is not powered after thissequence, repeat steps 1 and 2 up totwo more times.
Note:During this process, your vehicle willdetect if the electrical system is safe andreactivate. Once your vehicle determinesthe electrical system safe, you can start yourvehicle as you would normally by eitherturning the ignition key or by pressing thebrake in combination with theSTART/STOP button.
Note:In the event your vehicle does notreactivate after the third key cycle, contactan authorized dealer.
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AUTOMATIC TRANSMISSION
WARNINGS
Always apply the parking brake fullyand make sure you shift into park (P).Switch the ignition off and removethe key whenever you leave your vehicle.
Do not apply the brake pedal andaccelerator pedal simultaneously.Applying both pedals simultaneouslyfor more than a few seconds will limitengine performance, which may result indifficulty maintaining speed in traffic andcould lead to serious injury.
Note:Do not leave your vehicle with thetransmission in neutral (N). Leaving yourvehicle with the transmission in neutral (N)will drain the battery and you may not beable to start your vehicle.
Understanding the Shift Positionsof your Automatic Transmission
1. Fully press down the brake pedal.
2.Move the gearshift lever to the desiredgear.
3. Come to a complete stop.
4. Move the gearshift lever and securelylatch it in park (P).
Park (P)
This position locks the transmission andprevents the front wheels from turning.Come to a complete stop before puttingyour vehicle into and out of park (P).
Reverse (R)
With the gearshift lever in reverse (R), yourvehicle will move backward. Always cometo a complete stop before shifting into andout of reverse (R).
Neutral (N)
With the gearshift lever in neutral (N), yourvehicle can be started and is free to roll.Hold the brake pedal down while in thisposition.
Drive (D)
Drive (D) is the normal driving position forthe best fuel economy.
Low (L)
•Provides maximum engine braking.
•The transmission may be shifted intolow (L) at any vehicle speed.
•Is not intended for use under extendedor normal driving conditions and resultsin lower fuel economy.
Grade assist:
Press the transmission control switch onthe side of the gearshift lever to activategrade assist.
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standard friction braking. When the batteryis almost fully charged, the amount ofregenerative braking is limited to avoidovercharging, and the requesteddeceleration is produced by standardfriction braking alone.
Regenerative braking does not take theplace of the standard friction brakes; it onlyassists them. Regenerative braking hasalso been designed to interact with theanti-lock brake system. Regenerativebraking is disabled when the anti-lockbrake system is activated or the battery isfully charged.
HINTS ON DRIVING WITH
ANTI-LOCK BRAKES
Note:When the system is operating, thebrake pedal may pulse and may travelfurther. Maintain pressure on the brakepedal. You may also hear a noise from thesystem. This is normal.
The anti-lock braking system will noteliminate the risks when:
•You drive too closely to the vehicle infront of you.
•Your vehicle is hydroplaning.
•You take corners too fast.
•The road surface is poor.
PARKING BRAKE
WARNING
Always set the parking brake fullyand make sure you shift the gearshiftlever to park (P). Switch the ignitionoff and remove the key whenever you leaveyour vehicle.
Note:Do not press the release button whilepulling the lever up.
To apply the parking brake:
1. Press the foot brake pedal firmly.
2. Pull the parking brake lever up to itsfullest extent.
Note:If you park your vehicle on a hill andfacing uphill, shift the gearshift lever to park(P) and turn the steering wheel away fromthe curb.
Note:If you park your vehicle on a hill andfacing downhill, shift the gearshift lever topark (P) and turn the steering wheel towardthe curb.
To release the parking brake:
1. Press the brake pedal firmly.
2. Pull the lever up slightly.
3. Press the release button and push thelever down.
HILL START ASSIST
WARNINGS
The system does not replace theparking brake. When you leave yourvehicle, always apply the parkingbrake and shift the transmission into park(P) (automatic transmission) or first gear(1) (manual transmission).
You must remain in your vehicle onceyou have activated the system.
During all times, you are responsiblefor controlling your vehicle,supervising the system andintervening, if required.
If the engine is revved excessively, orif a malfunction is detected, thesystem will be deactivated.
The system makes it easier to pull awaywhen your vehicle is on a slope without theneed to use the parking brake.
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Brakes

PRINCIPLE OF OPERATION
WARNINGS
To help avoid personal injury, pleaseread and understand the limitationsof the system as contained in thissection. Sensing is only an aid for some(generally large and fixed) objects whenmoving on a flat surface at parking speeds.Certain objects with surfaces that absorbultrasonic waves, surrounding vehicle'sparking aid systems, traffic controlsystems, fluorescent lamps, inclementweather, air brakes, and external motorsand fans may also affect the function ofthe sensing system; this may includereduced performance or a false activation.
To help avoid personal injury, alwaysuse caution when in reverse (R) andwhen using the sensing system.
This system is not designed toprevent contact with small or movingobjects. The system is designed toprovide a warning to assist the driver indetecting large stationary objects to avoiddamaging your vehicle. The system maynot detect smaller objects, particularlythose close to the ground.
Certain add-on devices such as largetrailer hitches, bike or surfboard racksand any device that may block thenormal detection zone of the system, maycreate false beeps.
Note:Keep the sensors, located on thebumper or fascia, free from snow, ice andlarge accumulations of dirt. If the sensorsare covered, the system’s accuracy can beaffected. Do not clean the sensors withsharp objects.
Note:If your vehicle sustains damage tothe bumper or fascia, leaving it misalignedor bent, the sensing zone may be alteredcausing inaccurate measurement ofobstacles or false alarms.
Note:The sensing system cannot be turnedoff when a MyKey is present. See Principleof Operation (page 52).
Note:If you attach certain add-on devicessuch as a trailer or bike rack, the rear sensingsystem may detect that add-on device andtherefore provide warnings. It is suggestedthat you disable the rear sensing systemwhen you attach an add-on device to yourvehicle to prevent these warnings.
The sensing system warns the driver ofobstacles within a certain range of yourvehicle. The system turns on automaticallywhenever you switch the ignition on.
You can turn the system on oroff by pressing the parking aidbutton. If your vehicle does nothave a parking aid button, the system canbe switched off through the informationdisplay menu or from the pop-up messagethat appears once you shift thetransmission into reverse (R). See GeneralInformation (page 92).
If a fault is present in the system, a warningmessage appears in the informationdisplay. See Information Messages(page 101).
REAR PARKING AID
The rear parking aid sensors automaticallyturn on when you shift into reverse (R).
As your vehicle moves closer to theobstacle, the rate of the audible warningincreases. When the obstacle is less than12 in (30 cm) away, the warning soundscontinuously. If the system detects anobject farther than 12 in (30 cm) from thecorners of the bumper, the tone sounds foronly three seconds. If the system detectsan approaching object the warning soundsagain.
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TOWING A TRAILER
WARNING
Your vehicle is not approvedfor trailer towing. Never towa trailer with your vehicle.
TOWING THE VEHICLE ON
FOUR WHEELS
Emergency Towing
WARNING
If your vehicle has a steering wheellock make sure the ignition is in theaccessory or on position when beingtowed.
If your vehicle becomes inoperable(without access to wheel dollies,car-hauling trailer, or flatbed transportvehicle), it can be flat-towed (all wheelson the ground, regardless of the powertrainand transmission configuration) under thefollowing conditions:
•Tow only in the forward direction.
•The transmission in position N. If youcannot move the transmission into N,you may need to override it. SeeAutomatic Transmission (page 159).
•Maximum speed is 35 mph (56 km/h).
•Maximum distance is 50 miles (80kilometers).
Recreational Towing
Note: Put your climate control system inrecirculated air mode to prevent exhaustfumes from entering the vehicle. SeeClimate Control (page 109).
Follow these guidelines if you have a needfor recreational (RV) towing. An exampleof recreational towing would be towingyour vehicle behind a motorhome. Wedesigned these guidelines to preventdamage to your transmission.
You can tow your vehicle with all fourwheels on the ground or with the frontwheels off the ground by using a tow dolly.If you are using a tow dolly follow theinstructions specified by the equipmentprovider.
If you tow your vehicle with all four wheelson the ground:
•Tow only in the forward direction.
•Release the parking brake.
•Shift the transmission into N.
Vehicles with Push Button Start
1. Start the vehicle by pressing the brakepedal, and then pressing the ENGINESTART/STOP button until the vehiclestarts.
2. Press the brake pedal and shift thetransmission into position N.
3. Turn the vehicle off by pressing theENGINE START/STOP button once.(Trip Summary appears in the leftinstrument cluster screen when thevehicle is off.)
Note:You can remove the key fob from thevehicle while towing.
Vehicles with Ignition Key
1. Start the vehicle by pressing the brakepedal, and then turning the ignition keyuntil the vehicle starts.
2. Press the brake pedal and shift thetransmission into position N.
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Towing

3. Turn the vehicle off by turning theignition key past the accessory position.The key position is between theaccessory and off positions. SeeIgnition Switch (page 129). (TripSummary appears in the leftinstrument cluster screen when thevehicle is off.)
Note:If your vehicle is equipped with anignition key, you cannot remove the key fromthe ignition cylinder when the transmissionis in position N and the vehicle is off.
All Vehicles
•Do not exceed 70 mph (113 km/h).
•Place the transmission in position P,start the vehicle, and allow the engineto run for one minute at the beginningof each day (you may need to press theaccelerator pedal in order to start theengine). After allowing the vehicle torun, place the transmission back intoposition N and the ignition in the offposition.
Note:A SHIFT TO PARK orTRANSMISSION NOT IN PARK messagemay appear in the information display whenthe transmission is in position N and theignition is in the off position.
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Towing

ROADSIDE ASSISTANCE
Vehicles Sold in the United States:Getting Roadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Companyoffers a complimentary roadsideassistance program. This program isseparate from the New Vehicle LimitedWarranty. The service is available:
•24 hours a day, seven days a week.
•For the coverage period listed on theRoadside Assistance Card included inyour Owner's Manual portfolio.
Roadside Assistance covers:
•A flat tire change with a good spare, ifprovided with the vehicle (exceptvehicles supplied with a tire inflationkit).
•Battery jump start.
•Lock-out assistance (key replacementcost is the customer's responsibility).
•Fuel delivery — independent servicecontractors, if not prohibited by state,local or municipal law, shall deliver upto 2 gal (7.6 L) of gasoline or 5 gal(18.9 L) of diesel fuel to a disabledvehicle. Roadside Assistance limits fueldelivery service to two no-chargeoccurrences within a 12-month period.
•Winch out — available within 100 ft(30.5 m) of a paved or countymaintained road, no recoveries.
•Towing — independent servicecontractors, if not prohibited by state,local or municipal law, shall tow Fordeligible vehicles to an authorized dealerwithin 35 mi (56 km) of thedisablement location or to the nearest
authorized dealer. If a memberrequests a tow to an authorized dealerthat is more than 35 mi (56 km) fromthe disablement location, the membershall be responsible for any mileagecosts in excess of 35 mi (56 km).
Roadside Assistance includes up to $200for a towed trailer if the disabled eligiblevehicle requires service at the nearestauthorized dealer. If the towing vehicle isoperational but the trailer is not, then thetrailer does not qualify for any roadsideservices.
Vehicles Sold in the United States:Using Roadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference. This card is inthe owner's information portfolio in theglove compartment.
United States Ford vehicle customers whorequire Roadside Assistance, call1-800-241-3673.
If you need to arrange roadside assistancefor yourself, Ford Motor Companyreimburses a reasonable amount fortowing to the nearest dealership within35 mi (56 km). To obtain reimbursementinformation, United States Ford vehiclecustomers call 1-800-241-3673.Customers need to submit their originalreceipts.
Vehicles Sold in Canada: GettingRoadside Assistance
To fully assist you should you have avehicle concern, Ford Motor Company ofCanada, Limited offers a complimentaryroadside assistance program. This programis eligible within Canada or the continentalUnited States.
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Roadside Emergencies

This program is separate from the NewVehicle Limited Warranty, but the coverageis concurrent with the powertrain coverageperiod of your vehicle.
Canadian customers who require roadsideassistance, call 1-800-665-2006.
Vehicles Sold in Canada: UsingRoadside Assistance
Complete the roadside assistanceidentification card and place it in yourwallet for quick reference.
In Canada, this card is found in theWarranty Guide in the glove compartmentof your vehicle.
Vehicles Sold in Canada: RoadsideAssistance Program Coverage
The service is available 24 hours a day,seven days a week.
Canadian roadside coverage and benefitsmay differ from the U.S. coverage.
For complete program coverage detailsyou may contact your dealer, you can callus in Canada at 1-800-665-2006, or visitour website at www.ford.ca.
HAZARD WARNING FLASHERS
Note:If used when the vehicle is notrunning, the battery will lose charge. Theremay be insufficient power to restart yourvehicle.
The hazard warning button islocated on the instrument panel.Use it when your vehicle iscreating a safety hazard for othermotorists.
•Press the button to turn on the hazardwarning function, and the front andrear direction indicators will flash.
•Press the button again to turn themoff.
FUEL SHUTOFF
WARNING
Failure to inspect and, if necessary,repair fuel leaks after a collision mayincrease the risk of fire and seriousinjury. Ford Motor Company recommendsthat the fuel system be inspected by anauthorized dealer after any collision.
In the event of a moderate to severecollision, this vehicle has a fuel pumpshut-off feature that stops the flow of fuelto the engine. Not every impact will causea shut-off.
Should your vehicle shut off after acollision, you may restart your vehicle.
For vehicles equipped with a key system:
1. Switch off the ignition.
2. Switch on the ignition.
3. Check the information display for theReady to Drive light as the gasolineengine may not start, but the electricmotor may be running. If you do not seethe Ready to Drive light, repeat Steps1 and 2 up to two more times.
For vehicles equipped with a push buttonstart system:
1. Press the push button start to switchoff the ignition.
2. Press the brake pedal and press thepush button start to switch on theignition.
3. Check the information display for theReady to Drive light as the gasolineengine may not start, but the electricmotor may be running. If you do not seethe Ready to Drive light, repeat Steps1 and 2 up to two more times.
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Roadside Emergencies

Crashes
A crash or impact significant enough torequire an emergency response forconventional vehicles would also requirethe same response for an electric orhybrid-electric vehicle.
If possible
•Move your car to a safe, nearbylocation and remain on the scene.
•Roll down the windows before shuttingyour vehicle off.
•Place your vehicle in Park, set theparking brake, turn off the vehicle,activate the hazard lights, and moveyour key(s) at least 16 feet (5 meters)away from the vehicle.
Always
•Call 911 if assistance is needed andadvise that an electric or hybrid-electricvehicle is involved.
•Do not touch exposed electricalcomponents or the enginecompartment, as a shock hazard mayexist.
•Avoid contact with leaking fluids andgases, and remain out of the way ofoncoming traffic until emergencyresponders arrive.
•When emergency responders arrive,tell them that the vehicle involved is anelectric vehicle or hybrid vehicle.
Fires
As with any vehicle, call 911 immediately ifyou see sparks, smoke or flames comingfrom the vehicle.
•Exit the vehicle immediately.
•Advise 911 that an electric orhybrid-electric vehicle is involved.
•As with any vehicle fire, do not inhalesmoke, vapors or gas from the vehicle,as they may be hazardous.
•Remain a safe distance from thevehicle and try to stay clear of thesmoke.
•Stay out of the roadway and stay outof the way of any oncoming trafficwhile awaiting the arrival of emergencyresponders.
Post-Incident
•Do not store a severely damagedvehicle with a lithium-ion battery insidea structure or within 50 feet (15meters) of any structure or vehicle.
•Make sure that passenger and cargocompartments remain ventilated (i.e.open window, door or trunk).
•For vehicles in the United States, notifyFord Motor Company 1-800-392-3673(then follow the prompts on the voiceresponse menu), an authorized Forddealer or service center as soon aspossible as there may be other stepsto secure and discharge thehigh-voltage battery.
•For vehicles in Canada, notify FordMotor Company 1-800-565-3673(then follow the prompts on the voiceresponse menu), an authorized Forddealer or service center as soon aspossible as there may be other stepsto secure and discharge thehigh-voltage battery.
•Call 911 if you observe leaking fluids,sparks, smoke or flames, or heargurgling or bubbling from thehigh-voltage battery.
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