service FORD C MAX ENERGI 2017 Owners Manual

Hybrid Vehicle Frequently AskedQuestions....................................................140
Fuel and Refueling
Safety Precautions.......................................142
Fuel Quality.....................................................143
Fuel Filler Funnel Location........................144
Running Out of Fuel....................................144
Refueling..........................................................145
Fuel Consumption.......................................148
Emission Control System..........................149
High Voltage Battery
General Information.....................................151
Charging the High Voltage Battery........153
High Voltage Battery Cut-OffSwitch...........................................................158
Transmission
Automatic Transmission...........................159
Brakes
General Information....................................162
Hints on Driving With Anti-LockBrakes...........................................................163
Parking Brake.................................................163
Hill Start Assist..............................................163
Traction Control
Principle of Operation.................................165
Using Traction Control................................165
Stability Control
Principle of Operation................................166
Using Stability Control................................167
Parking Aids
Principle of Operation................................168
Rear Parking Aid...........................................168
Front Parking Aid..........................................169
Active Park Assist.........................................170
Rear View Camera........................................174
Cruise Control
Principle of Operation..................................177
Using Cruise Control.....................................177
Driving Aids
Blind Spot Information System...............179
Cross Traffic Alert..........................................181
Steering............................................................184
Load Carrying
Rear Under Floor Storage.........................186
Luggage Covers.............................................186
Load Limit........................................................187
Towing
Towing a Trailer.............................................192
Towing the Vehicle on Four Wheels......192
Driving Hints
Breaking-In.....................................................194
Economical Driving......................................194
Driving Through Water................................195
Floor Mats.......................................................195
Roadside Emergencies
Roadside Assistance...................................197
Hazard Warning Flashers..........................198
Fuel Shutoff...................................................198
Jump Starting the Vehicle.........................199
Collision, Damage or Fire Event..............201
Post-Crash Alert System..........................203
Transporting the Vehicle...........................203
Customer Assistance
Getting the Services You Need..............204
In California (U.S. Only)............................205
3
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
Table of Contents

Audio Unit - Vehicles With: Premium AM/FM/CD.........................................................293
Audio Unit - Vehicles With: Sony AM/FM/CD..................................................................294
Audio Unit - Vehicles With: AM/FM/CD/Satellite Radio..........................................298
Digital Radio.................................................300
Satellite Radio..............................................303
USB Port.........................................................305
Media Hub......................................................305
SYNC™
General Information...................................306
Using Voice Recognition...........................308
Using SYNC™ With Your Phone.............310
SYNC™ Applications and Services.......322
Using SYNC™ With Your MediaPlayer............................................................327
SYNC™ Troubleshooting.........................336
SYNC™ 3
General Information...................................344
Home Screen.................................................357
Using Voice Recognition...........................358
Entertainment..............................................365
Phone...............................................................375
Navigation......................................................380
Electric Vehicle Information....................389
Apps.................................................................409
Settings............................................................412
SYNC™ 3 Troubleshooting......................425
Accessories
Accessories....................................................437
Ford Protect
Ford Protect..................................................439
Scheduled Maintenance
General Maintenance Information........441
Normal Scheduled Maintenance..........445
Special Operating Conditions ScheduledMaintenance.............................................447
Scheduled Maintenance Record...........449
Appendices
End User License Agreement.................459
5
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
Table of Contents

Parking aid
Parking brake
Power steering fluid
Power windows front/rear
Power window lockout
Requires registered technician
Safety alert
See Owner's Manual
See Service Manual
Service engine soon
Side airbag
Shield the eyes
Stability control
Windshield wash and wipe
DATA RECORDING
Service Data Recording
Service data recorders in your vehicle arecapable of collecting and storingdiagnostic information about your vehicle.This potentially includes information aboutthe performance or status of varioussystems and modules in the vehicle, suchas engine, throttle, steering or brakesystems. In order to properly diagnose andservice your vehicle, Ford Motor Company(Ford of Canada in Canada), and serviceand repair facilities may access or shareamong them vehicle diagnosticinformation received through a directconnection to your vehicle whendiagnosing or servicing your vehicle.Additionally, Ford Motor Company (Fordof Canada, in Canada) may, wherepermitted by law, use vehicle diagnosticinformation for vehicle improvement orwith other information we may have aboutyou, (for example, your contactinformation), to offer you products orservices that may interest you. Data maybe provided to our service providers suchas part suppliers that may help diagnosemalfunctions, and who are similarlyobligated to protect data. We retain thisdata only as long as necessary to performthese functions or to comply with law. Wemay provide information where requiredin response to official requests to lawenforcement or other governmentauthorities or third parties acting withlawful authority or court order, and suchinformation may be used in legalproceedings. For U.S. only (if equipped), ifyou choose to use connected apps andservices, such as SYNC Vehicle HealthReport or MyFord Mobile App, you consentthat certain diagnostic information mayalso be accessed electronically by FordMotor Company and Ford authorizedservice facilities, and that the diagnosticinformation may be used to provide
9
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
IntroductionE139213 E231159 E231158 E167012 E138639

services to you, personalizing yourexperience, troubleshoot, and to improveproducts and services and offer youproducts and services that may interestyou, where permitted by law. For Canadaonly, for more information, please reviewthe Ford of Canada privacy policy atwww.ford.ca, including our U.S. datastorage and use of service providers inother jurisdictions who may be subject tolegal requirements in Canada, the UnitedStates and other countries applicable tothem, for example, lawful requirements todisclose personal information togovernmental authorities in thosecountries. See SYNC™ (page 306).
Event Data Recording
This vehicle is equipped with an eventdata recorder. The main purpose of anevent data recorder is to record, incertain crash or near crash-likesituations, such as an airbagdeployment or hitting a road obstacle;this data will assist in understandinghow a vehicle’s systems performed.The event data recorder is designed torecord data related to vehicle dynamicsand safety systems for a short periodof time, typically 30 seconds or less.
The event data recorder in this vehicleis designed to record such data as:
•How various systems in your vehiclewere operating;
•Whether or not the driver andpassenger safety belts werebuckled/fastened;
•How far (if at all) the driver wasdepressing the accelerator and/orthe brake pedal; and
•How fast the vehicle was traveling;and
•Where the driver was positioningthe steering wheel.
This data can help provide a betterunderstanding of the circumstances inwhich crashes and injuries occur.
Note:Event data recorder data isrecorded by your vehicle only if anon-trivial crash situation occurs; no datais recorded by the event data recorderunder normal driving conditions and nopersonal data or information (e.g., name,gender, age, and crash location) isrecorded (see limitations regarding 911Assist and Traffic, directions andInformation privacy below). However,parties, such as law enforcement, couldcombine the event data recorder datawith the type of personally identifyingdata routinely acquired during a crashinvestigation.
To read data recorded by an event datarecorder, special equipment is required,and access to the vehicle or the eventdata recorder is needed. In addition tothe vehicle manufacturer, otherparties, such as law enforcement, thathave such special equipment, can readthe information if they have access tothe vehicle or the event data recorder.Ford Motor Company and Ford ofCanada do not access event datarecorder information without obtainingconsent, unless pursuant to court orderor where required by law enforcement,other government authorities or otherthird parties acting with lawfulauthority. Other parties may seek toaccess the information independentlyof Ford Motor Company and Ford ofCanada.
10
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
Introduction

Note:Including to the extent that anylaw pertaining to Event Data Recordersapplies to SYNC or its features, pleasenote the following: Once 911 Assist (ifequipped) is enabled (set ON), 911 Assistmay, through any paired and connectedcell phone, disclose to emergencyservices that the vehicle has been in acrash involving the deployment of anairbag or, in certain vehicles, theactivation of the fuel pump shut-off.Certain versions or updates to 911 Assistmay also be capable of being used toelectronically or verbally provide to 911operators the vehicle location (such aslatitude and longitude), and/or otherdetails about the vehicle or crash orpersonal information about theoccupants to assist 911 operators toprovide the most appropriate emergencyservices. If you do not want to disclosethis information, do not activate the 911Assist feature. See SYNC™ (page 306).
Additionally, when you connect toTraffic, Directions and Information (ifequipped, U.S. only), the service usesGPS technology and advanced vehiclesensors to collect the vehicle’s currentlocation, travel direction, and speed(“vehicle travel information”), only tohelp provide you with the directions,traffic reports, or business searchesthat you request. If you do not wantFord or its vendors to receive thisinformation, do not activate theservice. For more information, seeTraffic, Directions and Information,Terms and Conditions. See SYNC™(page 306).
CALIFORNIA PROPOSITION 65
WARNINGS
Some constituents of engineexhaust, certain vehicle components,certain fluids contained in vehiclesand certain products of component wearcontain or emit chemicals known to theState of California to cause cancer andbirth defects or other reproductive harm.
Battery posts, terminals and relatedaccessories contain lead and leadcompounds, chemicals known to theState of California to cause cancer andreproductive harm. Batteries also containother chemicals known to the State ofCalifornia to cause cancer. Wash yourhands after handling.
PERCHLORATE
Certain components in your vehicle suchas airbag modules, seatbelt pretensionersand remote control batteries may containperchlorate material. Special handlingmay apply for service or vehicle end of lifedisposal.
For more information visit:
Web Address
www.dtsc.ca.gov/hazard-ouswaste/perchlorate
FORD CREDIT
US Only
Ford Credit offers a full range of financingand lease plans to help you acquire yourvehicle. If you have financed or leased yourvehicle through Ford Credit, thank you foryour business.
11
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
Introduction

We offer a number of convenient ways foryou to contact us, and to manage youraccount.
Call 1-800-727-7000.
For more information about Ford Creditand access to the Account Manager, go towww.fordcredit.com.
REPLACEMENT PARTS
RECOMMENDATION
We have built your vehicle to the higheststandards using quality parts. Werecommend that you demand the use ofgenuine Ford and Motorcraft partswhenever your vehicle requires scheduledmaintenance or repair. You can clearlyidentify genuine Ford and Motorcraft partsby looking for the Ford, FoMoCo orMotorcraft branding on the parts or theirpackaging.
Scheduled Maintenance andMechanical Repairs
One of the best ways for you to make surethat your vehicle provides years of serviceis to have it maintained in line with ourrecommendations using parts thatconform to the specifications detailed inthis Owner’s Manual. Genuine Ford andMotorcraft parts meet or exceed thesespecifications.
Collision Repairs
We hope that you never experience acollision, but accidents do happen.Genuine Ford replacement collision partsmeet our stringent requirements for fit,finish, structural integrity, corrosionprotection and dent resistance. During
vehicle development we validate thatthese parts deliver the intended level ofprotection as a whole system. A great wayto know for sure you are getting this levelof protection is to use genuine Fordreplacement collision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacementparts are the only replacement parts thatbenefit from a Ford Warranty. The FordWarranty may not cover damage causedto your vehicle as a result of failednon-Ford parts. For additional information,refer to the terms and conditions of theFord Warranty.
SPECIAL NOTICES
New Vehicle Limited Warranty
For a detailed description of what iscovered and what is not covered by yourvehicle’s New Vehicle Limited Warranty,see the Warranty Manual that is providedto you along with your Owner’s Manual.
Special Instructions
For your added safety, your vehicle is fittedwith sophisticated electronic controls.
WARNINGS
You risk death or serious injury toyourself and others if you do notfollow the instruction highlighted bythe warning symbol. Failure to follow thespecific warnings and instructions couldresult in personal injury.
Never place front seat mountedrear-facing child or infant seats infront of an active passenger airbag.
12
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
Introduction

On Board Diagnostics Data LinkConnector
WARNING
Do not connect wireless plug-indevices to the data link connector.Unauthorized third parties could gainaccess to vehicle data and impair theperformance of safety related systems.Only allow repair facilities that follow ourservice and repair instructions to connecttheir equipment to the data link connector.
Your vehicle has an OBD Data LinkConnector (DLC) that is used inconjunction with a diagnostic scan tool forvehicle diagnostics, repairs andreprogramming services. Installing anaftermarket device that uses the DLCduring normal driving for purposes such asremote insurance company monitoring,transmission of vehicle data to otherdevices or entities, or altering theperformance of the vehicle, may causeinterference with or even damage tovehicle systems. We do not recommendor endorse the use of aftermarket plug-indevices unless approved by Ford. Thevehicle Warranty will not cover damagecaused by an aftermarket plug-in device.
MOBILE COMMUNICATIONS
EQUIPMENT
WARNING
Driving while distracted can result inloss of vehicle control, crash andinjury. We strongly recommend thatyou use extreme caution when using anydevice that may take your focus off theroad. Your primary responsibility is the safeoperation of your vehicle. We recommendagainst the use of any hand-held devicewhile driving and encourage the use ofvoice-operated systems when possible.Make sure you are aware of all applicablelocal laws that may affect the use ofelectronic devices while driving.
Using mobile communications equipmentis becoming increasingly important in theconduct of business and personal affairs.However, you must not compromise yourown or others’ safety when using suchequipment. Mobile communications canenhance personal safety and security whenappropriately used, particularly inemergency situations. Safety must beparamount when using mobilecommunications equipment to avoidnegating these benefits. Mobilecommunication equipment includes, butis not limited to, cellular phones, pagers,portable email devices, text messagingdevices and portable two-way radios.
EXPORT UNIQUE OPTIONS
For your particular global region, yourvehicle may be equipped with features andoptions that are different from the featuresand options that are described in thisOwner’s Manual. A market uniquesupplement may be supplied thatcomplements this book. By referring to themarket unique supplement, if provided,you can properly identify those features,
13
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
Introduction

PRINCIPLE OF OPERATION
WARNINGS
Airbags do not inflate slowly orgently, and the risk of injury from adeploying airbag is the greatest closeto the trim covering the airbag module.
All occupants of your vehicle,including the driver, should alwaysproperly wear their safety belts, evenwhen an airbag supplemental restraintsystem is provided. Failure to properly wearyour safety belt could seriously increasethe risk of injury or death.
Always transport children 12 yearsold and under in the back seat andalways properly use appropriatechild restraints. Failure to follow this couldseriously increase the risk of injury or death.
Never place your arm over the airbagmodule as a deploying airbag canresult in serious arm fractures orother injuries.
Airbags can kill or injure a child in achild seat. Never place a rear-facingchild seat in front of an active airbag.If you must use a forward-facing child seatin the front seat, move the seat upon whichthe child seat is installed all the way back.
Do not attempt to service, repair, ormodify the airbag supplementalrestraint systems or its fuses as youcould be seriously injured or killed. Contactyour authorized dealer as soon as possible.
Several airbag system componentsget hot after inflation. Do not touchthem after inflation as this may resultin serious injury.
If the airbag has deployed, the airbagwill not function again and must bereplaced immediately. If the airbagis not replaced, the unrepaired area willincrease the risk of injury in a crash.
The airbags are a supplemental restraintsystem and are designed to work with thesafety belts to help protect the driver andright front passenger from certain upperbody injuries. Airbags do not inflate slowly;there is a risk of injury from a deployingairbag.
Note:You will hear a loud bang and see acloud of harmless powdery residue if anairbag deploys. This is normal.
The airbags inflate and deflate rapidlyupon activation. After airbag deployment,it is normal to notice a smoke-like, powderyresidue or smell the burnt propellant. Thismay consist of cornstarch, talcum powder(to lubricate the bag) or sodiumcompounds (for example, baking soda)that result from the combustion processthat inflates the airbag. Small amounts ofsodium hydroxide may be present whichmay irritate the skin and eyes, but none ofthe residue is toxic.
While the system is designed to helpreduce serious injuries, contact with adeploying airbag may also cause abrasionsor swelling. Temporary hearing loss is alsoa possibility as a result of the noiseassociated with a deploying airbag.Because airbags must inflate rapidly andwith considerable force, there is the risk ofdeath or serious injuries such as fractures,facial and eye injuries or internal injuries,particularly to occupants who are notproperly restrained or are otherwise out ofposition at the time of airbag deployment.Thus, it is extremely important thatoccupants be properly restrained as faraway from the airbag module as possiblewhile maintaining vehicle control.
Routine maintenance of the airbags is notrequired.
38
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
Supplementary Restraints System

If you think that the status of the passengerairbag off indicator lamp is incorrect, checkfor the following:
•Objects lodged underneath the seat.
•Objects between the seat cushion andthe center console.
•Objects hanging off the seatback.
•Objects stowed in the seatback mappocket.
•Objects placed on the occupant's lap.
•Cargo interference with the seat
•Other passengers pushing or pulling onthe seat.
•Rear passenger feet and knees restingor pushing on the seat.
The conditions listed above may cause theweight of a properly seated occupant tobe incorrectly interpreted by the passengersensing system. The person in the frontpassenger seat may appear heavier orlighter due to the conditions described inthe list above.
Make sure the front passengersensing system is operatingproperly. See Crash Sensorsand Airbag Indicator (page 45).
If the airbag readiness lamp is lit, dothe following:
The driver or adult passengers shouldcheck for objects that lodged underneaththe front passenger seat, or cargointerfering with the seat.
If there are lodged objects, or cargo isinterfering with the seat, take the followingsteps to remove the obstruction:
•Pull the vehicle over.
•Turn the vehicle off.
•Driver or adult passengers shouldcheck for any objects lodgedunderneath the front passenger seator cargo interfering with the seat.
•Remove the obstruction(s) (if found).
•Restart the vehicle.
•Wait at least two minutes and verifythat the airbag readiness lamp is nolonger illuminated.
•If the airbag readiness lamp remainsilluminated, this may or may not be aproblem due to the front passengersensing system.
Do not attempt to repair or service thesystem. Take your vehicle immediately toan authorized dealer.
If it is necessary to modify an advancedfront airbag system to accommodate aperson with disabilities, contact yourauthorized dealer.
SIDE AIRBAGS
WARNINGS
Do not place objects or mountequipment on or near the airbagcover, on the side of the seatbacks(of the front seats), or in front seat areasthat may come into contact with adeploying airbag. Failure to follow theseinstructions may increase the risk ofpersonal injury in the event of a crash.
Do not use accessory seat covers.The use of accessory seat coversmay prevent the deployment of theside airbags and increase the risk of injuryin an accident.
Do not lean your head on the door.The side airbag could injure you as itdeploys from the side of theseatback.
Do not attempt to service, repair, ormodify the airbag, its fuses or theseat cover on a seat containing anairbag as you could be seriously injured orkilled. Contact your authorized dealer assoon as possible.
42
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
Supplementary Restraints SystemE67017

WARNINGS
If the side airbag has deployed, theairbag will not function again. Theside airbag system (including theseat) must be inspected and serviced byan authorized dealer. If the airbag is notreplaced, the unrepaired area will increasethe risk of injury in a crash.
The side airbags are located on theoutboard side of the seatbacks of the frontseats. In certain sideways crashes, theairbag on the side affected by the crashwill be inflated. The airbag was designedto inflate between the door panel andoccupant to further enhance the protectionprovided occupants in side impact crashes.
The system consists of the following:
•A label or embossed side panelindicating that side airbags are fittedto your vehicle.
•Side airbags located inside the driverand front passenger seatbacks.
•Front passenger sensing system.
•Crash sensors and monitoring systemwith readiness indicator. See CrashSensors and Airbag Indicator (page45).
Note:The passenger sensing system willdeactivate the passenger seat-mountedside airbag if it detects an empty passengerseat.
The design and development of the sideairbag system included recommendedtesting procedures that were developedby a group of automotive safety expertsknown as the Side Airbag TechnicalWorking Group. These recommendedtesting procedures help reduce the risk ofinjuries related to the deployment of sideairbags.
DRIVER KNEE AIRBAG
A driver's knee airbag is located under theinstrument panel. During a crash, therestraints control module may activate thedriver's knee airbag based on crash severityand occupant conditions. Under certaincrash and occupant conditions, the driver’sknee airbag may deploy but the driver’sfront airbag may not activate. As with frontand side airbags, it is important to beproperly seated and restrained to reducethe risk of death or serious injury.
Make sure the knee airbag isoperating properly. See CrashSensors and Airbag Indicator(page 45).
SAFETY CANOPY™
WARNINGS
Do not place objects or mountequipment on or near the headlinerat the siderail that may come intocontact with a deploying curtain airbag.Failure to follow these instructions mayincrease the risk of personal injury in theevent of a crash.
43
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing
Supplementary Restraints SystemE152533 E67017 E67017