check engine FORD C MAX HYBRID 2014 2.G Service Manual

Check Every 12 Months (C-MAX Energi
Plug-in Hybrid Only)
Inspect the engine oil filter for signs of
damage such as rust, paint blistering,
scratches or dents. If any of these
conditions are present, replace the filter.
See Normal Scheduled Maintenance
(page 421). Multi-point Inspection
In order to keep your vehicle running right,
it is important to have the systems on your
vehicle checked regularly. This can help
identify potential issues and prevent major
problems. We recommend having the
following multi-point inspection performed
at every scheduled maintenance interval
to help make sure your vehicle keeps
running great. Multi-point inspection
Hazard warning system operation
Accessory drive belt(s)
Horn operation
Battery performance
Radiator, cooler, heater and A/C hoses
Engine air filter
Suspension components for leaks ordamage
Exhaust system
Steering and linkage
Exterior lamps operation
Tires for wear and proper pressure**
Fluid levels *
; fill if necessary
Windshield for cracks, chips or pits
For oil and fluid leaks
Washer spray and wiper operation
Half-shaft dust boots
* Brake, coolant recovery reservoir, automatic transmission and window washer
** If your vehicle is equipped with a temporary mobility kit, check the tire sealant expiration
Use By date on the canister. Replace as needed.
Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive
way to perform a thorough inspection of
your vehicle. Your checklist gives you
immediate feedback on the overall
condition of your vehicle.
420
C-MAX (CCG) Scheduled Maintenance

Normal Maintenance Intervals
C-MAX Full Hybrid
Normal scheduled maintenance
1, 2
Change engine oil and filter. 3
Every 12 months or 10000
miles (16000 km). The oil
monitoring system displays
a message in the informa-
tion display. Rotate tires, inspect tire wear and measure tread depth.
Inspect automatic transmission fluid level. Consult dealer
for requirements.
Inspect brake pads, shoes, rotors, drums, brake linings,
hoses and parking brake.
Inspect engine cooling system and motor/electronics
cooling system strength and hoses.
Inspect exhaust system and heat shields.
Inspect half-shaft boots.
Inspect steering linkage, ball joints, suspension and tie-
rod ends.
Inspect wheels and related components for abnormal
noise, wear, looseness or drag.
1 Do not exceed one year or 10000 miles (16000 kilometers) between service intervals.
2 Perform multi-point inspection (recommended).
3 Reset the oil monitoring system after engine oil and filter changes. See Engine Oil
Check (page 212). Other maintenance items
*
Replace cabin air filter.
Every 20000 miles (32000
km)
Replace engine air filter.
Every 30000 miles (48000
km)
Change engine coolant and motor/electronics coolant. **
At 100000 miles (160000
km)
422
C-MAX (CCG) Scheduled Maintenance

Other maintenance items
*
Replace spark plugs.
Every 100000 miles
(160000 km)
Change automatic transmission fluid.
Every 150000 miles
(240000 km)
* Perform these maintenance items within 3000 miles (4800 kilometers) of the last
engine oil and filter change. Do not exceed the designated distance for the interval.
** Initial replacement at six years or 100000 miles (160000 kilometers), then every three
years or 50000 miles (80000 kilometers).
C-MAX Energi Plug-in Hybrid At every oil change interval as indicated by the information display.
1, 2
Change engine oil and filter. 3
Inspect automatic transmission fluid level. Consult dealer for requirements.
Inspect brake pads, shoes, rotors, drums, brake linings, hoses and parking brake.
Inspect engine cooling system and motor/electronics cooling system strength and
hoses.
Inspect exhaust system and heat shields.
Inspect half-shaft boots.
Inspect steering linkage, ball joints, suspension and tie-rod ends.
Inspect wheels and related components for abnormal noise, wear, looseness or drag.
1 Do not exceed two years or 20000 miles (32000 kilometers) between service intervals.
2 Perform multi-point inspection (recommended).
3 Reset the Intelligent Oil-Life Monitor system after engine oil and filter changes. See
Engine Oil Check (page 212).
423
C-MAX (CCG) Scheduled Maintenance

Perform the services shown in the
following tables when specified or within
3000 miles (4800 kilometers) of the OIL
CHANGE REQUIRED message appearing
in the information display.
• Example 1
: The OIL CHANGE
REQUIRED message comes on at
28751 miles (46270 kilometers).
Perform the 30000-mile (48000
kilometer) automatic transmission
fluid replacement. •
Example 2
: The OIL CHANGE
REQUIRED message has not come
on, but the odometer reads 30000
miles (48000 kilometers) (for
example, the Intelligent Oil-Life
Monitor was reset at 25000 miles
[40000 kilometers]). Perform the
engine air filter replacement. Extensive idling or low-speed driving for long distances, as in heavy commercial use
(such as delivery, taxi, patrol car or livery)
C-MAX full hybrid:
Change engine oil and filter every 12
months or 10000 miles (16000 km). The oil monitoring
system displays a message in the information display.
Perform services listed in the Normal Scheduled Mainten-
ance chart.
As required
C-MAX Energi plug-in hybrid:
Change engine oil and
filter as indicated by information display and perform
services listed in the Normal Scheduled Maintenance
chart. *
Replace cabin air filter.
Inspect frequently, service
as required
Replace engine air filter.
Replace spark plugs.
Every 60000 miles (96000
km)
* C-MAX Energi Plug-in Hybrid only: Reset the Intelligent Oil-Life Monitor after engine
oil and filter changes. See
Engine Oil Check (page 212). Operating in dusty or sandy conditions (such as unpaved or dusty roads)
Replace cabin air filter.
Inspect frequently, service
as required
Replace engine air filter.
Inspect the wheels and related components for abnormal
noise, wear, looseness or drag.
Every 5000 miles (8000
km)
Rotate tires, inspect tires for wear and measure tread
depth.
425
C-MAX (CCG) Scheduled Maintenance

Operating in dusty or sandy conditions (such as unpaved or dusty roads)
Change engine oil and filter. *
Every 5000 miles (8000
km) or six months
Perform multi-point inspection.
* C-MAX Energi Plug-in Hybrid only: Reset the Intelligent Oil-Life Monitor after engine
oil and filter changes. See Engine Oil Check (page 212).
Exceptions
There are some exceptions your Normal
Scheduled Maintenance:
California fuel filter replacement: If you
register your vehicle in California, the
California Air Resources Board has
determined that the failure to perform this
maintenance item does not nullify the
emission warranty or limit recall liability
before the completion of your vehicle's
useful life. Ford Motor Company, however,
urges you to have all recommended
maintenance services performed at the
specified intervals and to record all vehicle
service. Hot climate oil change intervals
:
Vehicles operating in the Middle East,
North Africa, Sub-Saharan Africa or
locations with similar climates using an
American Petroleum Institute (API)
Certified for Gasoline Engines (Certification
mark) oil of SM or SN quality, the normal
oil change interval is 5000 miles (8000
kilometers).
If the available API SM or SN oils are not
available, then the oil change interval is
3000 miles (4800 kilometers).
Engine air filter and cabin air filter
replacement
: The life of the engine air
filter and cabin air filter is dependent on
exposure to dusty and dirty conditions.
Vehicles operated in these conditions
require frequent inspection and
replacement of the engine air filter and
cabin air filter.
426
C-MAX (CCG) Scheduled Maintenance

A
A/C
See: Climate Control......................................... 105
About This Manual...........................................7
Protecting the Environment................................ 7
ABS See: Brakes........................................................... 156
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 157
Accessories....................................................397 Exterior style........................................................ 397
Interior style......................................................... 397
Lifestyle................................................................. 397
Peace of mind..................................................... 397
Accessories See: Replacement Parts
Recommendation............................................. 11
Active Park Assist.........................................164 Automatic Steering into Parking
Space................................................................. 165
Deactivating the Park Assist Feature.........166
Troubleshooting the System.......................... 167
Using Active Park Assist.................................. 164
Adjusting the Headlamps..........................221 Horizontal Aim Adjustment........................... 222
Vertical Aim Adjustment.................................. 221
Adjusting the Steering Wheel...................65
Airbag Disposal
...............................................42
Air Conditioning See: Climate Control......................................... 105
Alarm See: Anti-Theft Alarm........................................ 64
Ambient Lighting
............................................75
Anti-Theft Alarm............................................64
Arming the Alarm................................................. 64
Disarming the Alarm........................................... 64
Appendices ....................................................
399
Audible Warnings and Indicators.............87 Automatic Transmission Warning
Chime................................................................... 87
Engine On Warning Chime................................ 87
Headlamps On Warning Chime...................... 87
Key in Ignition Warning Chime......................... 87
Keyless Warning Alert ........................................ 87
Parking Brake On Warning Chime.................. 87Audio Control..................................................65
Seek, Next or Previous....................................... 66
Audio Input Jack...........................................285
Audio System
.................................................272
General Information.......................................... 272
Audio unit - Vehicles With: AM/FM/CD/ SYNC..............................................................273
Audio unit - Vehicles With: Premium AM/ FM/CD...........................................................275
Audio unit - Vehicles With: Sony AM/FM/ CD
....................................................................277
Menu Structure................................................... 278
Autolamps..........................................................71
Automatic Climate Control......................105 Temperature Control........................................ 106
Automatic Transmission............................153 Automatic Transmission.................................. 153
Brake-Shift Interlock......................................... 154
If Your Vehicle Gets Stuck In Mud or Snow................................................................... 155
Automatic Transmission Fluid Check..............................................................217
Autowipers.......................................................68
Auxiliary Power Points.................................121 110-volt AC power point.................................... 121
12-volt DC power point...................................... 121
Locations................................................................. 121
B
Bonnet Lock See: Opening and Closing the Hood..........209
Booster Seats...................................................21 Types of Booster Seats...................................... 22
Brake Fluid Check
..........................................217
Brakes...............................................................156
General Information.......................................... 156
Breaking-In.....................................................184
Bulb Specification Chart...........................227
C
Cabin Air Filter
...............................................108
California Proposition 65..............................11
Capacities and Specifications
................265
Technical Specifications................................. 269
Car Wash See: Cleaning the Exterior............................... 232
435
C-MAX (CCG) Index

Center Console..............................................123
Changing a Bulb...........................................222
Lamp Assembly Condensation.................... 222
Replacing Fog, Park and Turn Signal Bulbs.................................................................. 224
Replacing Headlamp Bulbs........................... 223
Replacing License Plate Lamp Bulb...........227
Replacing Reverse Lamp and Tail Lamp Bulbs:................................................................. 226
Replacing Tail, Brake and Turn Signal Bulbs.................................................................. 225
Replacing the Center High Mounted Brake Lamp Bulbs...................................................... 227
Changing a Fuse...........................................207 Fuses....................................................................... 207
Changing the 12V Battery..........................218
Changing the Engine Air Filter.................229 Identifying Air Filter Element
Components................................................... 229
Installing the Engine Air Filter Element............................................................ 230
Removing the Engine Air Filter Element
............................................................ 230
Changing the Wiper Blades......................219
Changing the Front Wiper Blades...............220
Changing the Rear Window Wiper
Blade................................................................. 220
Setting the Front Wipers in the Service Position............................................................. 220
Charging the High Voltage Battery
........148
CHARGING THE HIGH-VOLTAGE BATTERY
(ENERGI VEHICLES).................................... 148
Checking MyKey System Status..............50
Checking the Wiper Blades.......................219
Child Restraint and Safety Belt Maintenance.................................................32
Child Safety.......................................................14 General Information............................................. 14
Child Safety Locks
..........................................24
Left-Hand Side...................................................... 25
Right-Hand Side................................................... 25
Child Seat Positioning
..................................23
Cleaning Leather Seats.............................235
Cleaning Products.......................................232
Cleaning the Alloy Wheels
.......................236
Cleaning the Engine....................................233 Cleaning the Exterior
..................................232
Cleaning Plastic Exterior Parts...................... 233
Exterior Chrome.................................................. 232
Stripes or Graphics (if equipped)................232
Underbody............................................................ 233
Cleaning the Instrument Panel and Instrument Cluster Lens.........................234
Cleaning the Interior...................................234
Cleaning the Windows and Wiper Blades...........................................................234
Clearing All MyKeys.......................................50
Climate............................................................384 Climate Control Voice Commands.............385
Climate Control.............................................105
Collision, Damage or Fire Event...............191 Guidance for Ford Motor Company Electric
and Hybrid-Electric Vehicles Equipped
With High Voltage Batteries....................... 191
Coolant Check See: Engine Coolant Check............................. 213
Crash Sensors and Airbag Indicator
.........41
Creating a MyKey...........................................50
Programming/Changing Configurable
Settings............................................................... 50
Cruise Control
.................................................66
Principle of Operation........................................ 171
Cruise control See: Using Cruise Control.................................. 171
Customer Assistance
..................................194
D
Data Recording
..................................................9
Event Data Recording........................................... 9
Service Data Recording........................................ 9
Daytime Running Lamps
.............................73
Digital Radio..................................................280
HD Radio Reception and Station
Troubleshooting............................................. 281
Direction Indicators
........................................73
Driver and Passenger Airbags....................35 Children and Airbags........................................... 35
Proper Driver and Front Passenger Seating Adjustment........................................................ 35
Driver Knee Airbag.........................................39
Driving Aids
......................................................173
Driving Hints...................................................184
Driving Through Water................................185
436
C-MAX (CCG) Index

DRL
See: Daytime Running Lamps......................... 73
E
Economical Driving......................................184
Electric Vehicle Information....................364 Power....................................................................... 371
Settings (Energi Only)..................................... 365
Emission Control System..........................143 On-Board Diagnostics (OBD-II)................... 144
Readiness for Inspection/Maintenance (I/M) Testing................................................... 144
End User License Agreement.................399 SYNC® End User License Agreement
(EULA).............................................................. 399
Engine Block Heater.....................................127 Using the Engine Block Heater...................... 128
Engine Coolant Check.................................213 Adding Coolant.................................................... 214
Adding Engine Coolant..................................... 215
Adding Inverter System Controller Coolant.............................................................. 215
Checking the Engine Coolant......................... 213
Checking the Inverter System Controller Coolant.............................................................. 213
Engine Coolant and Inverter System Controller Coolant......................................... 213
Recycled Engine Coolant................................. 215
Severe Climates.................................................. 215
What You Should Know About Fail-Safe Cooling............................................................... 216
Engine Immobilizer See: Passive Anti-Theft System..................... 63
Engine Oil Check...........................................212 Adding Engine Oil................................................ 212
Resetting the Oil Life Monitoring System............................................................... 212
Engine Oil Dipstick........................................212
Engine Specifications................................265 Entertainment...............................................341
A/V Inputs............................................................. 357
AM/FM Radio...................................................... 343
Bluetooth Audio.................................................. 357
Browsing Device Content................................ 341
CD........................................................................\
.... 352
SD Card Slot and USB Port............................ 353
SIRIUS® Satellite Radio (If Activated)........................................................ 348
Supported Media Players, Formats and Metadata Information................................ 356
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options..................................13
Exterior Mirrors.................................................77
Fold-Away Exterior Mirrors............................... 78
Heated Exterior Mirrors...................................... 78
Integrated Blind Spot Mirrors........................... 78
Power Exterior Mirrors......................................... 77
Signal Indicator Mirrors...................................... 78
F
Fastening the Safety Belts..........................27 Restraint of Pregnant Women......................... 27
Safety Belt Extension Assembly.................... 29
Safety Belt Locking Modes............................... 28
Flat Tire Inflation See: Temporary Mobility Kit.......................... 239
Floor Mats
.......................................................186
Fog Lamps - Front See: Front Fog Lamps......................................... 73
Ford Credit
..........................................................11
(U.S. Only)................................................................. 11
Ford Extended Service Plan (ESP)........414 SERVICE PLANS (CANADA ONLY).............416
SERVICE PLANS (U.S. Only).......................... 414
Front Fog Lamps.............................................73
Front Passenger Sensing System............36
Fuel and Refueling.......................................135
Fuel Consumption........................................142 Calculating Fuel Economy.............................. 142
Filling the Tank..................................................... 142
Fuel Filter
..........................................................217
437
C-MAX (CCG) Index

Motorcraft Parts..........................................266
MyFord Touch
™...........................................322
General Information.......................................... 322
MyKey Troubleshooting
...............................52
MyKey ™.............................................................49
Principle of Operation........................................ 49
N
Navigation......................................................387 cityseekr................................................................ 389
Map Mode............................................................ 392
Navigation Map Updates................................ 394
Navigation Voice Commands....................... 394
Point of Interest (POI) Categories..............388
Quick-touch Buttons........................................ 393
Setting a Destination........................................ 387
Setting Your Navigation Preferences.........390
Normal Scheduled Maintenance...........421 Intelligent Oil-Life Monitor® (C-MAX Energi
Plug-in Hybrid Only)..................................... 421
Normal Maintenance Intervals..................... 422
O
Oil Check See: Engine Oil Check........................................ 212
Opening and Closing the Hood
.............209
Ordering Additional Owner's Literature......................................................198
Obtaining a French Owner ’s Manual..........198
Overhead Console
........................................123
P
Parking Aid
......................................................162
Front Sensing System....................................... 163
Rear Sensing System........................................ 162
Parking Aids....................................................162
Parking Brake
..................................................157
Passive Anti-Theft System.........................63
SecuriLock®........................................................... 63
PATS See: Passive Anti-Theft System..................... 63
Perchlorate.........................................................11
Personal Safety System ™
..........................33
How Does the Personal Safety System
Work?................................................................... 33Phone...............................................................359
Making Calls........................................................ 360
Pairing Subsequent Phones......................... 360
Pairing Your Phone for the First Time.................................................................. 360
Phone Menu Options........................................ 361
Phone Settings................................................... 362
Phone Voice Commands................................ 363
Receiving Calls..................................................... 361
Text Messaging.................................................... 361
Post-Crash Alert System
...........................193
Power Door Locks See: Locking and Unlocking............................. 55
Power Liftgate................................................60 Obstacle Detection............................................. 62
Opening and Closing the Liftgate.................. 60
Setting the Liftgate Open Height................... 62
Power Seats.....................................................113 Power Lumbar...................................................... 114
Power Steering Fluid Check......................217
Power Windows..............................................76 Accessory Delay..................................................... 77
Bounce-Back.......................................................... 76
One-Touch Down................................................. 76
One-Touch Up....................................................... 76
Window Lock.......................................................... 76
R
Rear Seat Armrest
.........................................116
Rear Seats........................................................115 Folding the Seatback (If Equipped).............115
Unfolding the Seatback.................................... 115
Rear Under Floor Storage..........................174
Rear View Camera.......................................168 Using the Rear View Camera System.........168
Rear View Camera See: Rear View Camera................................... 168
Rear Window Wiper and Washers...........70 Rear Window Washer......................................... 70
Rear Window Wiper............................................ 70
Refueling..........................................................138 Easy Fuel ™ Capless Fuel System
(Non-Energi Vehicles)................................. 138
Easy Fuel ™ Capless System (Energi
Vehicles Only)................................................. 139
440
C-MAX (CCG) Index

Starting a Gasoline Engine........................125
Guarding Against Exhaust Fumes................127
Important Ventilating Information...............127
Switching Off the Vehicle When It Is
Moving................................................................126
Switching Off the Vehicle When It Is Stationary......................................................... 126
Vehicles with an Ignition Key.......................... 125
Vehicles with Keyless Start............................. 125
Starting and Stopping the Engine
..........124
General Information.......................................... 124
Steering.............................................................173 Electric Power Steering..................................... 173
Steering Wheel...............................................65
Storage Compartments
.............................123
Sun Shades......................................................79 Bounce-Back......................................................... 80
Opening and Closing the Sun Shade...........80
Sun Shade Relearning....................................... 80
Sun Visors.........................................................79 Illuminated Vanity Mirror................................... 79
Supplementary Restraints System.........34 Principle of Operation........................................ 34
Symbols Glossary
.............................................7
SYNC™ Applications and Services........................................................302
911 Assist............................................................... 302
SYNC Services: Traffic, Directions & Information (TDI)......................................... 305
Vehicle Health Report..................................... 304
SYNC™
............................................................287
General Information.......................................... 287
SYNC™ Troubleshooting
..........................316
T
Tailgate See: Manual Liftgate........................................... 59
See: Power Liftgate............................................. 60
Technical Specifications See: Capacities and Specifications............265 Temporary Mobility Kit
..............................239
First Stage: Reinflating the Tire with Sealing
Compound and Air........................................ 241
General Information......................................... 240
Second Stage: Checking Tire Pressure............................................................ 242
Tips for Use of the Kit...................................... 240
What to Do after the Tire has Been Sealed............................................................... 243
What to Do When a Tire Is Punctured........241
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................196
Tire Care
..........................................................245
Glossary of Tire Terminology........................ 246
Information About Uniform Tire Quality Grading............................................................. 245
Information Contained on the Tire Sidewall............................................................ 247
Temperature A B C............................................ 246
Traction AA A B C............................................... 245
Treadwear............................................................. 245
Tire Inflation When Punctured See: Temporary Mobility Kit.......................... 239
Tire Pressure Monitoring System
...........259
Changing Tires With a Tire Pressure
Monitoring System....................................... 260
Understanding Your Tire Pressure Monitoring System ....................................... 261
Tire Repair Kit See: Temporary Mobility Kit.......................... 239
Tires See: Wheels and Tires..................................... 239
Towing a Trailer.............................................182
Towing the Vehicle on Four Wheels...........................................................182
Emergency Towing............................................. 182
Recreational Towing.......................................... 183
Towing
..............................................................182
Traction Control............................................159
Principle of Operation....................................... 159
Transmission Code Designation............268
Transmission..................................................153
Transmission See: Transmission.............................................. 153
Transporting the Vehicle............................182
442
C-MAX (CCG) Index