fuel cap FORD C MAX HYBRID 2014 2.G Owners Manual

Opening and Closing the Hood.............209
Under Hood Overview - 2.0L Hybrid......210
Engine Oil Dipstick........................................212
Engine Oil Check...........................................212
Engine Coolant Check.................................213
Automatic Transmission Fluid
Check.............................................................217
Brake Fluid Check..........................................217
Power Steering Fluid Check......................217
Washer Fluid Check......................................217
Fuel Filter..........................................................217
Changing the 12V Battery..........................218
Checking the Wiper Blades......................219
Changing the Wiper Blades......................219
Adjusting the Headlamps..........................221
Removing a Headlamp
..............................222
Changing a Bulb...........................................222
Bulb Specification Chart...........................227
Changing the Engine Air Filter.................229
Vehicle Care
General Information
....................................232
Cleaning Products.......................................232
Cleaning the Exterior
..................................232
Waxing
.............................................................233
Cleaning the Engine
....................................233
Cleaning the Windows and Wiper Blades..........................................................234
Cleaning the Interior...................................234
Cleaning the Instrument Panel and Instrument Cluster Lens.......................234
Cleaning Leather Seats
.............................235
Repairing Minor Paint Damage
..............236
Cleaning the Alloy Wheels
.......................236
Vehicle Storage
............................................236
Wheels and Tires
Temporary Mobility Kit..............................239
Tire Care
..........................................................245
Using Snow Chains.....................................259 Tire Pressure Monitoring System..........259
Technical Specifications
...........................263
Capacities and Specific- ations
Engine Specifications
................................265
Motorcraft Parts..........................................266
Vehicle Identification Number................267
Vehicle Certification Label.......................267
Transmission Code Designation............268
Technical Specifications..........................269
Audio System
General Information
....................................272
Audio unit - Vehicles With: AM/FM/CD/ SYNC.............................................................273
Audio unit - Vehicles With: Premium AM/ FM/CD..........................................................275
Audio unit - Vehicles With: Sony AM/FM/ CD
...................................................................277
Digital Radio
..................................................280
Satellite Radio..............................................282
Audio Input Jack...........................................285
USB Port
.........................................................285
Media Hub......................................................286
SYNC™
General Information
...................................287
Using Voice Recognition...........................289
Using SYNC™ With Your Phone.............291
SYNC™ Applications and Services......302
Using SYNC™ With Your Media Player...........................................................308
SYNC™ Troubleshooting
..........................316
MyFord Touch ™
General Information
....................................322
Settings...........................................................330
Entertainment...............................................341
Phone...............................................................359
4
C-MAX (CCG) Table of Contents

Battery
Battery acid
Brake fluid - non petroleum
based
Brake system
Cabin air filter
Check fuel cap
Child safety door lock or unlock
Child seat lower anchor
Child seat tether anchor
Cruise control
Do not open when hot
Engine air filter
Engine coolant
Engine coolant temperature Engine oil
Explosive gas
Fan warning
Fasten safety belt
Front airbag
Front fog lamps
Fuel pump reset
Fuse compartment
Hazard warning flashers
Heated rear window
Heated windshield
Interior luggage compartment
release
Jack
Keep out of reach of children
Lighting control
8
C-MAX (CCG) Introduction E71340 E91392 E161353

The event data recorder in this vehicle
is designed to record such data as:
•
How various systems in your vehicle
were operating;
• Whether or not the driver and
passenger safety belts were
buckled/fastened;
• How far (if at all) the driver was
depressing the accelerator and/or
the brake pedal; and
• How fast the vehicle was traveling;
and
• Where the driver was positioning
the steering wheel.
This data can help provide a better
understanding of the circumstances in
which crashes and injuries occur.
Note: Event data recorder data is
recorded by your vehicle only if a
non-trivial crash situation occurs; no data
is recorded by the event data recorder
under normal driving conditions and no
personal data or information (e.g., name,
gender, age, and crash location) is
recorded (see limitations regarding 911
Assist and Traffic, directions and
Information privacy below). However,
parties, such as law enforcement, could
combine the event data recorder data
with the type of personally identifying
data routinely acquired during a crash
investigation.
To read data recorded by an event data
recorder, special equipment is required,
and access to the vehicle or the event
data recorder is needed. In addition to
the vehicle manufacturer, other
parties, such as law enforcement, that
have such special equipment, can read
the information if they have access to
the vehicle or the event data recorder.
Ford Motor Company and Ford of
Canada do not access event data
recorder information without obtaining
consent, unless pursuant to court order or where required by law enforcement,
other government authorities or other
third parties acting with lawful
authority. Other parties may seek to
access the information independently
of Ford Motor Company and Ford of
Canada.
Note:
Including to the extent that any
law pertaining to Event Data Recorders
applies to SYNC or its features, please
note the following: Once 911 Assist (if
equipped) is enabled (set ON), 911 Assist
may, through any paired and connected
cell phone, disclose to emergency
services that the vehicle has been in a
crash involving the deployment of an
airbag or, in certain vehicles, the
activation of the fuel pump shut-off.
Certain versions or updates to 911 Assist
may also be capable of being used to
electronically or verbally provide to 911
operators the vehicle location (such as
latitude and longitude), and/or other
details about the vehicle or crash or
personal information about the
occupants to assist 911 operators to
provide the most appropriate emergency
services. If you do not want to disclose
this information, do not activate the 911
Assist feature. See SYNC™ (page 287).
Additionally, when you connect to
Traffic, Directions and Information (if
equipped, U.S. only), the service uses
GPS technology and advanced vehicle
sensors to collect the vehicle ’s current
location, travel direction, and speed
(“ vehicle travel information ”), only to
help provide you with the directions,
traffic reports, or business searches
that you request. If you do not want
Ford or its vendors to receive this
information, do not activate the
service. Ford Motor Company and the
10
C-MAX (CCG) Introduction

Common Displays
Fuel Economy Displays:
Displays your average and instantaneous
fuel economy on most Display Mode
screens.
Note:
You can reset your average fuel
economy by pressing and holding the OK
button on the left hand steering wheel
controls. Average fuel economy cannot be
reset while on the MyView screen.
• Average Fuel Economy - is
continuously averaged since the last
reset. You can reset your average fuel
economy by pressing and holding the
OK button on the left hand steering
wheel controls. For Energi vehicles both
Hybrid and Plug-in Power mode
operation will be included in the
calculation.
• Instantaneous Fuel Economy - If your
instantaneous fuel economy is greater
than the maximum value displayed, a
+ sign will be shown next to the
maximum scale number. When the
vehicle is operating on battery power
only, EV is displayed and the gauge fill
is shown in blue.
Battery Gauge:
Note: Battery gauge information can be
individually selected on or off through
Battery Display in the Options sub-menu.
From any main display a right arrow press
on the steering wheel controls will take you
to the Options sub-menu.
Note: For Energi vehicles there are two
versions of the battery gauge. When the
vehicle is in Hybrid Mode the information is
shown with a simple battery graphic. When
in Plug-in Power Mode an enhanced battery
graphic is provided and available electric
range is added to the display. The high voltage battery gauge appears
on the right side of the information display
screen. This provides Charge Fill (State of
Charge), Charge Assist and Regen Display.
•
Charge Fill (Hybrid Mode) - The fill
level, or State of Charge indicates the
amount of energy stored in the high
voltage battery as a percent of total
energy capacity. The level will increase
or decrease as the battery charges and
discharges during normal operation.
• Charge Fill (Energi Plug-in Power
Mode) - The fill level indicates the
amount of energy stored in the high
voltage battery which is available for
Plug-in Power Mode. A full fill
represents the total amount of energy
you can get from an external charge
(plugging your vehicle in). When the fill
reaches empty your vehicle will
automatically enter Hybrid Mode.
Note: The Charge Fill is always shown for
Plug-in Power Mode, even if Charge Fill is
not selected under Battery Display in the
Options sub-menu.
82
C-MAX (CCG) Instrument Cluster

•
Electric Range (Energi Plug-in Power
Mode) - The electric range estimate is
personalized to the driver's key. The
estimate is based on the amount of
energy presently available in the high
voltage battery and your typical energy
usage while driving. This includes your
drive habits as well as your use of
accessories such as Climate Control.
The available battery energy refers to
the energy gained from charging the
battery while plugged in.
• Charge Assist - The up and down
arrows provide information about the
energy going into and out of the high
voltage battery. The up arrow above
the battery indicates battery charging
such as from regenerative braking. The
down arrow below the battery
indicates battery discharging to provide
power for propulsion or vehicle
accessories.
• Regen Display - When stepping on the
brake pedal, a circular arrow symbol
appears in the center of the Battery
Gauge when energy is being recaptured
through the regenerative braking
system.
Fuel Gauge:
The fuel gauge will indicate approximately
how much fuel is left in the fuel tank. The
fuel gauge may vary slightly when your
vehicle is moving or on a gradient. The
arrow adjacent to the fuel pump symbol
indicates on which side of the vehicle the
fuel filler door is located. Brake Coach Display:
The Brake Coach appears after your
vehicle has come to a stop. It coaches you
to brake in a manner which maximizes the
amount of energy returned through the
regenerative braking system. The percent
displayed is an indication of the
regenerative braking efficiency with 100%
representing the maximum amount of
energy recovery.
Trip Summary:
Trip Summary is displayed upon shutting
off your vehicle. The data is calculated over
the last on and off cycle.
•
Distance - The total distance traveled,
distance traveled on battery power
only (EV distance) and Regen distance
are displayed. Regen distance is the
estimated range gained from energy
recaptured through regenerative
braking.
• Fuel Use - The average fuel economy
and total fuel used are displayed. In
addition for Energi, the total electrical
energy used while in Plug-in Power
Mode is displayed in kilowatt hours
(kWh).
• Brake Score - The average percentage
of braking energy recaptured and
returned to the high voltage battery
through regenerative braking.
WARNING LAMPS AND
INDICATORS
The following warning lamps and
indicators will alert you to a vehicle
condition that may become serious. Some
lamps will light when you start your vehicle
to make sure they work. If any lamps
remain on after starting your vehicle, refer
to the respective system warning lamp for
further information.
83
C-MAX (CCG) Instrument Cluster

GENERAL INFORMATION
WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving Various systems on your vehicle can be
controlled using the information display
controls on the steering wheel.
Corresponding information is displayed in
the information display.
Information Display Controls
•
Press the up and down arrow buttons
to scroll through and highlight the
options within a menu.
• Press the right arrow button to enter a
sub-menu. •
Press the left arrow button to exit a
menu.
• Press and hold the left arrow button at
any time to return to the main menu
display (escape button).
• Press the OK button to choose and
confirm settings or messages.
Main menu
From the main menu bar on the left side
of the information display, you can choose
from the following categories: Display Mode
Trip 1 & 2
Fuel Economy
Information
Settings
Scroll up or down to highlight one of the
categories, then press the right arrow key
or OK to enter into that category. Press the
left arrow key as needed to exit back to the
main menu.
Display Mode Use the up and down arrow
buttons to choose between the
following display options.
Note: The cluster will remember menu level
2 state when the individual key state is
changed from RUN to the OFF position.
88
C-MAX (CCG) Information DisplaysE162394 E144639 E138660 E144640 E144642 E100023 E144639

HYBRID ELECTRIC VEHICLE
Plug-in Power Mode and Hybrid
Mode (C-MAX Energi Only)
You must plug C-MAX Energi vehicles in
regularly for optimal use of the high
voltage battery's extended range
capability. When you charge your vehicle,
you add electrical energy that is then used
to propel the vehicle in plug-in power
mode. You can view your estimated
electric range in this mode from the
enhanced battery gauge on the instrument
panel display. The system maximizes the
use of electric-only operation in plug-in
power mode. System conditions may
require engine operation; however, the
system uses plug-in power whenever
possible.
When your plug-in power has been
depleted, the powertrain system will
automatically switch to hybrid mode. Your
battery gauge will show an electric range
of zero before transitioning to a simple
battery graphic upon entering hybrid mode.
Hybrid mode uses both the gasoline engine
and electric motor to power your vehicle
and maximize fuel economy as with
C-MAX Hybrid.
EV Modes (C-MAX Energi Only)
Your vehicle contains selectable
EV modes through the EV button
on the center console.
These modes are available when the
vehicle can run under high voltage battery
power. With the vehicle in driving mode,
you can change EV modes with each press
of the EV button. The current mode will be
displayed in the left hand instrument
cluster screen. Auto EV This mode provides an
automatic use of high voltage
battery power during the drive,
staying in electric mode when possible and
running the engine when needed. This
mode will be the only one available if the
plug-in power has been depleted.
EV Now This mode provides an electric
only driving experience. The
left-hand information display
will change to an Energy Use screen that
supplies EV specific tools and functions.
The vehicle may accelerate more slowly
and the top speed may be lower than in
Auto mode. Your engine may be enabled
at any time by using one of the following
methods:
1. Press the OK button on the left 5– way
steering wheel control while viewing
the EV screen. The vehicle will enable
the engine as needed, and will
automatically return to EV Now after
eight seconds or when the engine is no
longer needed.
2. Press the accelerator pedal fully. A pop
up message stating Press OK to
Enable Engine will appear. Press OK
on the left steering wheel button to
activate as needed. The message will
disappear if you release the accelerator
pedal.
3. Press the EV button. This will change the mode to EV Later and permit
engine operation.
The vehicle may automatically enter
Engine Enabled mode if system conditions
require it. A message Engine Enabled for
System Performance
will display if this
occurs. This is normal function, and your
vehicle will return to EV Now when
possible.
129
C-MAX (CCG) Unique Driving CharacteristicsE144814 E155152 E144814

The vehicle may enter Enable Engine mode
if the climate control is in a defrost mode
and the outside temperature is cold. A
message Engine Enabled Due to Defrost
will display if this occurs. If defrost is not
needed, select a different climate control
mode to permit EV Now.
When you enable EV Now, a blue EV icon
displays in the left-hand information
display. If the vehicle is in the Engine
Enabled mode, the EV icon will be yellow.
EV Now will automatically exit when the
Plug in power has been depleted.
EV Later
This mode saves most of the
high voltage battery plug in
power for future use (for
example, your initial drive is at high speeds
on open roads, but later your drive will be
at low speeds in an urban area where
plug-in power usage is most efficient).
Your vehicle will run the engine as needed
and keep most of the high voltage battery
plug in power for later use in Auto Mode or
EV Now mode.
When you enable EV Later, a white EV
Later icon appears on the left-hand
information display.
The EV Later mode will automatically reset
to EV Auto mode when you power the
vehicle off. You may press the EV button
twice during the next drive to return to EV
Later mode, if desired.
Hybrid Vehicle Operation (C-MAX
Hybrid and C-MAX Energi)
This hybrid vehicle combines electric and
gasoline propulsion to provide
breakthrough performance and improved
efficiency. Familiarizing yourself with these
unique characteristics will provide an
optimal driving experience from your new
vehicle. Note:
You may notice higher engine speeds
upon start-up. This temporary condition is
normal and necessary to heat up the cabin
and minimize emissions. Starting: When you start your
vehicle, a green ready indicator
light will appear in the lower right
portion of the instrument cluster and a
ready to drive message will appear in the
middle of the left cluster screen, letting
you know that the vehicle is ready for
driving.
The engine may not start because this
vehicle is equipped with silent key start.
This fuel saving feature allows your vehicle
to be ready –to–drive without requiring the
gas engine to be running. This indicator will
remain on while the vehicle is on, whether
the engine is running or not to indicate the
vehicle is capable of movement (using its
electric motor, engine, or both). Typically,
the engine will not start unless the vehicle
is cold, a climate control change is
requested, or the accelerator is pressed.
Driving:
The gas engine automatically
starts and stops to provide power when
needed and to save fuel when not needed.
While coasting at low speeds, coming to
a stop, or standing, the gas engine normally
shuts down and the vehicle operates in
electric-only mode. Conditions that may
cause the engine to start up or remain
running include:
• Considerable vehicle acceleration
• Vehicle speed above 85 mph (137
km/h) However, the maximum speed
for electric-only operation may be
lower while driving in hot temperatures
or on hilly terrain.
• Ascending a hill
• Charge level of high voltage battery is
low
130
C-MAX (CCG) Unique Driving CharacteristicsE151263 E144692

During certain events (such as vehicle
servicing) your low voltage 12-volt battery
may become disconnected or disabled.
Once the battery is reconnected and after
driving the vehicle, the engine may
continue to operate for three to five
seconds after the key is turned to off. This
is a normal condition.
Braking: Your hybrid is equipped with
standard hydraulic braking and
regenerative braking. Regenerative braking
is performed by your transmission and it
captures brake energy and stores it in your
high voltage battery.
Driving to optimize fuel economy
Note: Having your engine running is not
always an indication of inefficiency. In some
cases, it is actually more efficient than
driving in electric mode.
Your fuel economy should improve
throughout your hybrid's break-in period.
As with any vehicle, your driving habits and
accessory usage can significantly impact
your fuel economy. For best results, keep
in mind these tips:
• Keep the tires properly inflated and
only use the recommended size.
• Aggressive driving increases the
amount of energy required to move
your vehicle. In general, you can
achieve better fuel economy with mild
to moderate acceleration and
deceleration. Moderate braking is
particularly important since it allows
you to maximize the energy captured
by the regenerative braking system. Additional Tips:
•
Do not carry extra loads.
• Be mindful of adding external
accessories that may increase
aerodynamic drag.
• Observe posted speed limits.
• Perform all scheduled maintenance.
• There is no need to wait for your engine
to warm up. The vehicle is ready to
drive immediately after starting.
EV+ Mode
Your vehicle will recognize your frequent
destinations and allow for more EV driving
as you approach them. For example, when
nearing your home it should be easier to
stay in electric mode. The EV indicator will
display EV+ when this mode is active. You
should see this approximately 1/8 mile
(200 meters) from a frequent destination.
See
Information Displays (page 88).
Note: Frequent destinations are learned by
your vehicle after two to four weeks of use.
You can clear these destinations with a
Driving History reset through the Settings
menu.
Note: The EV+ feature can be turned on or
off through the Driver Assist section of the
Settings menu.
132
C-MAX (CCG) Unique Driving Characteristics

SAFETY PRECAUTIONS
WARNINGS
Do not overfill the fuel tank. The
pressure in an overfilled tank may
cause leakage and lead to fuel spray
and fire. The fuel system may be under
pressure. If you hear a hissing sound
near the fuel filler door (Easy Fuel
capless fuel system), do not refuel until
the sound stops. Otherwise, fuel may spray
out, which could cause serious personal
injury. Automotive fuels can cause serious
injury or death if misused or
mishandled.
The flow of fuel through a fuel pump
nozzle can produce static electricity,
which can cause a fire if fuel is
pumped into an ungrounded fuel container. Fuel ethanol and gasoline may
contain benzene, which is a
cancer-causing agent.
When refueling always shut the
engine off and never allow sparks or
open flames near the filler neck.
Never smoke or use a cell phone while
refueling. Fuel vapor is extremely
hazardous under certain conditions. Avoid
inhaling excess fumes. Observe the following guidelines when
handling automotive fuel:
•
Extinguish all smoking materials and
any open flames before refueling your
vehicle.
• Always turn off the vehicle before
refueling. •
Automotive fuels can be harmful or
fatal if swallowed. Fuel such as
gasoline is highly toxic and if
swallowed can cause death or
permanent injury. If fuel is swallowed,
call a physician immediately, even if no
symptoms are immediately apparent.
The toxic effects of fuel may not be
visible for hours.
• Avoid inhaling fuel vapors. Inhaling too
much fuel vapor of any kind can lead
to eye and respiratory tract irritation.
In severe cases, excessive or prolonged
breathing of fuel vapor can cause
serious illness and permanent injury.
• Avoid getting fuel liquid in your eyes. If
fuel is splashed in the eyes, remove
contact lenses (if worn), flush with
water for 15 minutes and seek medical
attention. Failure to seek proper
medical attention could lead to
permanent injury.
• Fuels can also be harmful if absorbed
through the skin. If fuel is splashed on
the skin, clothing or both, promptly
remove contaminated clothing and
wash skin thoroughly with soap and
water. Repeated or prolonged skin
contact with fuel liquid or vapor causes
skin irritation.
• Be particularly careful if you are taking
“Antabuse ” or other forms of disulfiram
for the treatment of alcoholism.
Breathing gasoline vapors, or skin
contact could cause an adverse
reaction. In sensitive individuals, serious
personal injury or sickness may result.
If fuel is splashed on the skin, promptly
wash skin thoroughly with soap and
water. Consult a physician immediately
if you experience an adverse reaction.
135
C-MAX (CCG) Fuel and Refueling