USB FORD C MAX HYBRID 2017 2.G User Guide

Description and Action
Voice Command
You can now play music by saying any of the appropriate
voice commands.
(USB [stick] | iPod | MP3
[player])
You can say any of the voice commands that appear within open and close brackets that
are separated by |. For example, where; (what's | what is) appears you say; what's or
what is.
You must say any of the voice commands that appear outside of open and close brackets.
For example, where; (what's | what is) playing, you must say either "what's playing" or
"what is playing". Description and Action
Command
Pauses device playback.
pause
Resumes device playback.
play
play [album] ___Play all media on the device from the first
track to the last.
play all
play [artist] ___
play [genre] ___
play [playlist] ___ Plays the next track on the current media.
next [track | title | song | file | podcast |
chapter | episode]
Plays the previous track on current media.
previous [track | title | song | file |
podcast | chapter | episode]
Creates a playlist with a similar genre to the
one currently playing.
[play] (similar music | more like this)
play [song | track | title | file] ___repeat offRepeats the current track.
repeat (one | track) [on]
329
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing SYNC™

Description and Action
Command
Plays the current playlist in a random order.
(Not all devices support this command.)
shuffle [all] [on]
shuffle offAt any time during playback, you can press
the voice button and ask the system what is
playing. The system reads the metadata tags
(if populated) of the current track.
((who's | who is) this | who plays this |
(what's | what is) playing [now] | (what | which) (song | track | artist) is this |
(who's | who is) playing | (what's | what is) this)
___ is a dynamic listing, meaning that it
could be the name of anything, such as a
group, artist or song. For example you
could say "Play artist The Beatles".
Examples of USB Commands
SYNC provides the user with many intuitive
ways to find and play a song using voice.
For example, if we have a song called
"Penny Lane" from the album "Magical
Mystery Tour" we can say the following to
play this song:
• Play song "Penny Lane".
• Play "Penny Lane".
If we wanted to play the entire album, we
can say: •
Play album "Magical Mystery Tour".
• Play "Magical Mystery Tour".
Bluetooth Audio
The system is also capable of playing
music from your cellular phone through
Bluetooth.
To switch the Bluetooth Audio on, press
the MEDIA button and select: Menu Item
BT audio
Then any of the following: Voice Command
pause
play
next [track | title | song | file | podcast | chapter | episode]
previous [track | title | song | file | podcast | chapter | episode]
Media Menu Features
The media menu allows you to select how
to play your music (such as by artist, genre,
shuffle or repeat), find similar music or
reset the index of your USB devices. Press the MEDIA button and select either
USB 1 or USB 2 from the media source list
in the audio display to start USB playback.
330
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing SYNC™

Description and Action
Message
This will enter the media menu.
Options
Then any of the following: Description and Action
Message
Choose to shuffle or repeat your music. Once you make your
choice, it remains on until you switch it off.
Shuffle
Choose to shuffle or repeat your music. Once you make your
choice, it remains on until you switch it off.
Repeat track
You can play similar types of music to the current playlist
from the USB port. The system uses the metadata informa-
tion of each track to compile a playlist. The system then
creates a new list of similar tracks and then begins playing.
Each track must have the metadata tags populated for this
feature. With certain playing devices, if your metadata tags
Similar music
are not populated, the tracks will not be available in voice
recognition, the play menu or this option. However, if you
place these tracks onto your playing device in mass storage
device mode they are available in voice recognition, the play
menu or this option. The system places unknowns into any
unpopulated metadata tag.
Resets the USB index. After the new indexing is complete
you can choose what to play from the USB song library.
Reset USB
Accessing Your USB Song Library
1. Plug the device into your vehicle's USB
port. 2. Press the MEDIA button (next to the
audio display) to select USB playback. Description and Action
Message
This menu allows you to select and play your media files by
artist, album, genre, playlist or track.
Browse USB
If there are no media files to access, the
display indicates there is no media.
331
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing SYNC™

If there are media files, you have the following options:
Description and Action
Display
Play all indexed media files from your device one at a time
in numerical order.*
Play all
Press the OK button to select. The first track title appears
in the display.
Access your playlists (from formats like ASX, M3U, WPL,
or MTP).*
Playlists
1. Press the OK button to select.
2. Scroll to select the desired playlist, and then press the
OK
button.
Search for and play a specific indexed track. *
Songs
1. Press the
OK button to select.
2. Scroll to select the desired track, and then press the OK
button.
Sort all indexed media files by artist. The system then lists
and plays all artists and tracks alphabetically. *
Artists
1. Press the
OK button to select.
2. Scroll to select the desired artist, and then press the OK
button.
Sort all indexed media files by album. *
Albums
1. Press the
OK button to select.
2. Scroll to select the desired album, and then press the
OK
button.
Sort all indexed media files by genre (category) type. *
Genres
1. Press the
OK button to select.
2. Scroll to select the desired genre, and then press the
OK
button.
Browse all supported media files on your media player
connected to the USB port. You can only view media files
that are compatible with SYNC. (Other files are not
visible.)
Browse USB
1. Press the
OK button to select.
332
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing SYNC™

Description and Action
Display
2. Scroll to browse indexed media files on the device, and
then press the OK button.
Resets the USB index. After the new indexing is complete,
you can choose what to play from the USB song library.
Reset USB
* You can use the buttons at the bottom of the audio display to jump to a certain
alphabetical category quickly. You can also use the letters on the audio system's numeric
keypad to jump in the list.
Using Voice Commands
You can access and view your USB songs
using voice commands.
Plug the device into your vehicle's USB
port.
Press the voice button and when
prompted, say any of the following
commands: Accessing and Viewing USB Media
(browse | search | show) all (album |
albums)
(browse | search | show) all (artist |
artists)
(browse | search | show) all (genre |
genres)
(browse | search | show) all (playlist |
playlists)
(browse | search | show) all (song | songs
| title | titles | file | files | track | tracks)
(browse | search | show) album ___
(browse | search | show) artist ___
(browse | search | show) genre ___
(browse | search | show) playlist ___ USB 2
(If Equipped)
Your vehicle may come equipped with an
additional USB port. If so, USB 1 is located
at the front of the vehicle at the bottom of
the instrument panel. USB 2 is located
inside the storage compartment of the
vehicle's center console.
You can plug in an additional USB device
into the second USB port.
You can access both USB devices by using
voice commands.
To access a USB device press the voice
button and when prompted say: Voice command
USB 1
USB 2
Note: SYNC only supports one connected
iOS (Apple) devices at a time (whichever
one you plug in first). When you connect a
second iOS device, the systems charges it,
but does not support playback from it.
Bluetooth Devices and System
Settings
You can access these menus using the
audio display. See
Using SYNC™ With
Your Phone (page 310).
333
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing SYNC™

Voice Commands for Audio
Sources
Your voice system allows you to change
audio sources with a simple voice
command.
Press the voice button and when
prompted say:
Voice Command
(music | audio | entertainment) [system]
Below are a few examples of voice
commands you can use.
[tune [to]] AM
[tune [to]] AM1
[tune [to]] AM (autostore | AST |
autoset)
[tune [to]] AM 2
Bluetooth (audio | stereo)
(disc | CD [player]) play
[tune [to]] FM
[tune [to]] FM1
[tune [to]] FM (autostore | AST |
autoset)
[tune [to]] FM 2
Radio *
tune [to] SAT
*
Sirius
(USB [stick] | iPod | MP3 [player]) Voice Command
((who's | who is) this | who plays this |
(what's | what is) playing [now] | (what
| which) (song | track | artist) is this |
(who's | who is) playing | (what's | what
is) this)
help
* If equipped.
Radio Voice Commands If you are listening to the radio,
press the voice button, and then
say any of the commands in the
following table.
If you are not listening to the radio,
press the voice button and, after the
tone, say: Voice Command
Radio
You can then say any of the following
commands.
[tune [to]] AM
[tune [to]] AM1
[tune [to]] AM (autostore | AST |
autoset)
[tune [to]] AM 2
[tune [to]] (AM ___ | ___ [AM])
[tune [to]] AM preset ___
[tune [to]] AM1 preset ___
[tune [to]] FM
[tune [to]] FM1
[tune [to]] FM (autostore | AST |
autoset) preset ___
334
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing SYNC™E142599 E142599

Phone issues
Possible solution(s)
Possible cause(s)
Issue
Turn off the Auto phone-book download setting.
Go to the website to review your phone's compatibility.
This is a phone-dependent
feature.
Text messaging is not working on SYNC. Try turning off the device,
resetting the device orremoving the device's
battery, then trying again.
This may be a possible
phone malfunction. USB and media issues
Possible solution(s)
Possible cause(s)
Issue
Try turning off the device,resetting the device,
removing the device's
battery, then trying again.
This may be a possible device malfunction.
I am having trouble
connecting my device. Make sure you are using the
manufacturer's cable.
Make sure you insert the
USB cable correctly into the device and the USB port.
Make sure that the device does not have an auto-
install program or active security settings.
Make sure you are not
leaving the device in your vehicle during very hot or cold temperatures.
This is a device limitation.
SYNC does not recognize
my device when I turn on the car.
Review the device compatib-ility chart on the SYNC
website to confirm your phone supports the
Bluetooth audio streaming function.
This is a phone-dependent
feature.
Bluetooth audio does not
stream.
338
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing SYNC™

USB and media issues
Possible solution(s)
Possible cause(s)
Issue
Make sure you correctly
connect the device to SYNC, and that you have pressed play on your device.
The device is not connected.
Make sure that all songdetails are populated.
Your music files may not
contain the correct artist,
song title, album or genre information.
SYNC does not recognize
music that is on my device. The file may be corrupted.
Some devices require you tochange the USB settings
from mass storage to MTP class.
The song may have copy-
right protection, which does not allow it to play. Voice command issues
Possible solution(s)
Possible cause(s)
Issue
Review the phone voice
commands and the media voice commands at the
beginning of their respective sections.
You may be using the wrong
voice commands.
SYNC does not understand what I am saying. After pressing the voice icon,
wait until after the tonesounds and Listening
appears before saying a
command. Any command
spoken before this does not register with the system.
You may be speaking too
soon or at the wrong time.
Review the media voice
commands at the beginning of the media section.
You may be using the wrong
voice commands.
SYNC does not understand
the name of a song or artist.
339
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing SYNC™

Voice command issues
Possible solution(s)
Possible cause(s)
Issue
The system works better if
you list full names, such as "Joe Wilson" rather than "Joe".
The system may not be
reading the name the same way you are saying it.
Do not use special charac-ters, such as 123 or ICE, as
the system does not recog- nize them.
Contacts in your phonebook
may be very short and
similar, or they may contain special characters.
If a contact is in CAPS, youhave to spell it. JAKE
requires you to say "Call J- A-K-E".
Your phonebook contacts
may be in CAPS. AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Ensure you have a compat-
ible smartphone; an Android with OS 2.3 or higher or aniPhone 3GS or newer with
iOS 5.0 or higher. Addition- ally, ensure your phone is
An AppLink capable phone
is not connected to SYNC.
AppLink Mobile Applica-
tions: When I select "Find
New Apps," SYNC does not find any applications. paired and connected to
SYNC in order to find
AppLink-capable apps on your device. iPhone users must also connect to
SYNC's USB port with an Apple USB cable.
Ensure you have down-
loaded and installed the latest version of the app
from your phone's app store.
Ensure the app is running on your phone. Some apps
AppLink-enabled apps are
not installed and running on your mobile device.
My phone is connected, but
I still cannot find any apps.
require you to register or
341
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing SYNC™

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable fromthe phone, wait a moment, and plug the USB cable
back in to the phone. After a
few seconds, the app should appear in SYNC's Mobile
Apps Menu. If not, "Force
Close" the application and restart it.
The USB connection to
SYNC may need to be reset.
My iPhone phone is
connected, my app is
running, I restarted the app but I still cannot find it on SYNC.
Try increasing the Bluetoothvolume of the device by
using the device's volume control buttons which are most often found on the side of the device.
The bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC, but there is no sound or the sound is very low.
Force close or uninstall the
apps you do not want SYNC
to find. If the app has a "Ford SYNC" setting, disable that
setting in the app's settings menu on the phone.
Some Android devices have
a limited number of
bluetooth ports apps can
use to connect. If you have
more AppLink apps on your phone than the number ofavailable Bluetooth ports,
you will not see all of your
apps listed in SYNC's mobile apps menu.
I can only see some of the
AppLink apps running on my phone listed in SYNC'sMobile Apps Menu. SYNC System Reset
The SYNC system in your vehicle has System Reset feature that can be performed if
the function of a SYNC feature is lost. This reset is intended to restore functionality and will not erase any information previously stored in the system (Such as paired devices, phonebook, call history, text messages, or user settings). To perform a System Reset,press and hold the Seek Up (>>) button while pressing and holding the Radio Power button. Release both buttons after 2-3 seconds. Please allow a few minutes for thereset to complete. After a few minutes has passed you can resume using the SYNC system.
343
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing SYNC™