window FORD C MAX HYBRID 2017 2.G Service Manual

Check Every 12 Months (C-MAX Energi
Plug-in Hybrid Only)
Inspect the engine oil filter for signs of
damage such as rust, paint blistering,
scratches or dents. If any of these
conditions are present, replace the filter.
See Normal Scheduled Maintenance
(page 445). Multi-point Inspection
In order to keep your vehicle running right,
it is important to have the systems on your
vehicle checked regularly. This can help
identify potential issues and prevent major
problems. We recommend having the
following multi-point inspection performed
at every scheduled maintenance interval
to help make sure your vehicle keeps
running great. Multi-point inspection
Hazard warning system operation
Accessory drive belt(s)
Horn operation
Battery performance
Radiator, cooler, heater and A/C hoses
Engine air filter
Suspension components for leaks ordamage
Exhaust system
Steering and linkage
Exterior lamps operation
Tires for wear and proper pressure**
Fluid levels *
; fill if necessary
Windshield for cracks, chips or pits
For oil and fluid leaks
Washer spray and wiper operation
Half-shaft dust boots
* Brake, coolant recovery reservoir, automatic transmission and window washer
** If your vehicle is equipped with a temporary mobility kit, check the tire sealant expiration
Use By date on the canister. Replace as needed.
Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive
way to perform a thorough inspection of
your vehicle. Your checklist gives you
immediate feedback on the overall
condition of your vehicle.
444
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing Scheduled Maintenance

Body Styling Kits..........................................254
Bonnet Lock
See: Opening and Closing the Hood...........222
Booster Seats..................................................25 Types of Booster Seats...................................... 26
Brake Fluid Check........................................232
Brakes...............................................................162 General Information.......................................... 162
Breaking-In.....................................................194
Bulb Specification Chart
...........................242
C
Cabin Air Filter.................................................113
California Proposition 65..............................11
Capacities and Specifications...............286 Specifications..................................................... 286
Car Wash See: Cleaning the Exterior............................... 247
Center Console
..............................................128
Changing a Bulb...........................................238
Replacing Fog, Park and Direction Indicator
Bulbs.................................................................. 239
Replacing Headlamp Bulbs........................... 238
Replacing License Plate Lamp Bulb............241
Replacing Reverse Lamp and Tail Lamp Bulbs................................................................... 241
Replacing Tail, Brake and Direction Indicator Bulbs.............................................. 240
Replacing the Center High Mounted Brake Lamp Bulbs..................................................... 242
Changing a Fuse..........................................220 Fuses...................................................................... 220
Changing the 12V Battery
.........................233
Changing the Engine Air Filter................244 Air Cleaner Assembly Components...........244
Installing the Engine Air Filter
Element............................................................ 246
Removing the Engine Air Filter Element............................................................ 245
Changing the Wiper Blades
.....................235
Changing the Rear Window Wiper
Blade................................................................. 236
Changing the Windshield Wiper Blades............................................................... 235
Service Position.................................................. 235
Charging the High Voltage Battery........153 Charge Port........................................................... 156Charging.................................................................
156
Charging Equipment.......................................... 153
Disconnecting the Charging Coupler..........158
Locking the Charging Coupler........................ 157
Waiting to Charge............................................... 157
Checking MyKey System Status...............55 MyKey Distance.................................................... 55
Number of Admin Keys...................................... 55
Number of MyKeys.............................................. 55
Checking the Wiper Blades
......................234
Child Restraint and Seatbelt Maintenance
.................................................36
Child Restraint Positioning..........................27
Child Safety.......................................................18
General Information............................................. 18
Child Safety Locks.........................................28 Left-Hand Side...................................................... 29
Right-Hand Side................................................... 29
Cleaning Leather Seats
.............................252
Cleaning Products........................................247
Materials................................................................ 247
Cleaning the Engine
....................................249
Cleaning the Exterior...................................247
Body Paintwork Preservation....................... 248
Cleaning Stripes or Graphics......................... 248
Cleaning the Chrome Trim............................. 248
Cleaning the Headlamps................................ 248
Cleaning the Rear Window............................ 248
Cleaning the Instrument Panel and Instrument Cluster Lens..........................251
Cleaning the Interior
...................................250
Fabric, Carpets, Cloth Seats, Headliners
and Floor Mats............................................... 250
Instrument Cluster Screens, LCD Screens and Radio Screens........................................ 251
Leather Interior................................................... 250
Rear Windows...................................................... 251
Seatbelts.............................................................. 250
Storage Compartments, Cup Holders and Ashtrays............................................................. 251
Suede Micro Fiber Fabric................................ 250
Cleaning the Wheels
..................................252
Cleaning the Windows and Wiper Blades...........................................................249
Clearing All MyKeys.......................................53
Climate Control
............................................109
486
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing Index

Event Data Recording
See: Data Recording.............................................. 9
Export Unique Options..................................13
Exterior Mirrors................................................79
Blind Spot Information System....................... 81
Fold-Away Exterior Mirrors.............................. 80
Heated Exterior Mirrors...................................... 80
Integrated Blind Spot Mirrors.......................... 80
Power Exterior Mirrors........................................ 79
Puddle Lamps....................................................... 80
Signal Indicator Mirrors..................................... 80
F
Fastening the Seatbelts
................................31
Seatbelt Locking Modes.................................... 32
Using Seatbelts During Pregnancy.................31
Flat Tire Inflation See: Tire Sealant and Inflator Kit.................255
Floor Mats.......................................................195
Fog Lamps - Front See: Front Fog Lamps......................................... 76
Ford Credit
..........................................................11
US Only...................................................................... 11
Ford Protect
...................................................439
Ford Protect Extended Service Plan
(CANADA ONLY).......................................... 440
Ford Protect Extended Service Plans (U.S. Only).................................................................. 439
Front Fog Lamps............................................76
Front Parking Aid..........................................169
Front Passenger Sensing System............40
Fuel and Refueling.......................................142
Fuel Consumption
.......................................148
Calculating Fuel Economy.............................. 148
Filling the Fuel Tank........................................... 148
Fuel Filler Funnel Location........................144
Fuel Filter
........................................................233
Fuel Quality.....................................................143 Choosing the Right Fuel................................... 143
Fuel Freshness Mode........................................ 143
Fuel Shutoff...................................................198
Fuses...................................................................211
Fuse Specification Chart
.............................211
Luggage Compartment Fuse Panel.............217
Passenger Compartment Fuse Panel.........214
Power Distribution Box...................................... 211
Pre-Fuse Box......................................................... 211G
Garage Door Opener
See: Universal Garage Door Opener.............121
Gauges...............................................................84 Left Information Display.................................... 84
Right Information Display................................. 86
General Information on Radio Frequencies...................................................47
Intelligent Access.................................................. 47
General Maintenance Information
........441
Multi-point Inspection..................................... 444
Owner Checks and Services.......................... 443
Protecting Your Investment............................ 441
Why Maintain Your Vehicle?.......................... 441
Why Maintain Your Vehicle at Your Dealership?...................................................... 441
Getting Assistance Outside the U.S. and Canada.........................................................207
Getting the Services You Need..............204 Away From Home............................................. 204
Global Opening
...............................................79
Opening the Windows........................................ 79
H
Handbrake See: Parking Brake............................................. 163
Hazard Warning Flashers..........................198
Headlamp Adjusting See: Adjusting the Headlamps..................... 236
Headlamp Exit Delay.....................................75
Headlamp Removal See: Removing a Headlamp.......................... 238
Head Restraints
..............................................114
Adjusting the Head Restraint.......................... 115
Heated Seats
.................................................120
Heated Windows and Mirrors....................112
Heated Exterior Mirrors...................................... 113
Heated Rear Window......................................... 112
Heating See: Climate Control......................................... 109
High Voltage Battery Cut-Off Switch............................................................158
High Voltage Battery....................................151 General Information........................................... 151
Hill Start Assist..............................................163 Switching the System On and Off...............164
488
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing Index

Using Hill Start Assist.......................................
164
Hints on Controlling the Interior Climate............................................................111
Cooling the Interior Quickly.............................. 112
Defrosting and Defogging the Windows Quickly................................................................. 112
General Hints.......................................................... 111
Heating the Interior Quickly............................. 112
Recommended Settings for Cooling ...........112
Recommended Settings for Heating............112
Side Window Defogging in Cold Weather.............................................................. 112
Hints on Driving With Anti-Lock Brakes............................................................163
Home Screen.................................................357
Hood Lock See: Opening and Closing the Hood...........222
Hybrid Vehicle Frequently Asked Questions.....................................................140
Hybrid Vehicle Operation...........................135 Battery:................................................................... 136
Braking:................................................................... 136
Driving:.................................................................... 135
Driving to Optimize Fuel Economy..............136
Engine:.................................................................... 136
Starting:.................................................................. 135
Stopping:................................................................ 135
Transmission Operation:.................................. 135
I
Ignition Switch...............................................129
In California (U.S. Only)............................205
Information Display Control.......................70 Multimedia Controls........................................... 70
Information Displays.....................................92 General Information............................................ 92
Information Messages
.................................101
AdvanceTrac®...................................................... 101
Alarm........................................................................\
101
Battery and Charging System (High Voltage)............................................................ 102
Blind Spot Information and Cross Traffic Alert System.................................................... 103
Doors....................................................................... 103
Fuel........................................................................\
.. 103
Hill Start Assist................................................... 104
Keys and Intelligent Access............................ 104Maintenance........................................................
105
MyKey..................................................................... 106
Park Aid.................................................................. 106
Park Brake.............................................................. 107
Power Steering.................................................... 107
Remote Start........................................................ 107
Tire Pressure Monitoring System.................. 107
Transmission........................................................ 108
Installing Child Restraints............................19 Child Seats............................................................... 19
Using Lap and Shoulder Belts......................... 20
Using Lower Anchors and Tethers for CHildren (LATCH)............................................ 22
Using Tether Straps............................................. 24
Instrument Cluster
........................................84
Instrument Lighting Dimmer......................75
Instrument Panel Overview........................16
Interior Lamps
.................................................76
Front Interior Lamp.............................................. 76
Front Interior Lamp - With Panorama Roof....................................................................... 77
Rear Interior Lamp................................................ 77
Interior Mirror....................................................81 Auto-Dimming Mirror........................................... 81
Introduction.........................................................7
J
Jump Starting the Vehicle.........................199 Connecting the Jumper Cables..................... 199
Jump Starting..................................................... 200
Preparing Your Vehicle..................................... 199
Removing the Jumper Cables...................... 200
K
Keyless Starting
............................................129
Ignition Modes..................................................... 130
Keys and Remote Controls.........................47
L
Lighting Control
...............................................74
Headlamp Flasher................................................ 74
High Beams............................................................. 74
Lighting...............................................................74
Load Carrying.................................................186
489
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing Index

Load Limit........................................................187
Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles.............................................................. 191
Vehicle Loading - with and without a Trailer.................................................................. 187
Locking and Unlocking
.................................57
Activating Intelligent Access .......................... 58
Autolock.................................................................. 59
Battery Saver......................................................... 60
Illuminated Entry................................................. 60
Illuminated Exit..................................................... 60
Mechanical Key..................................................... 58
Opening a Rear Door from Inside.................. 58
Power Door Locks................................................. 57
Remote Control..................................................... 57
Smart Unlocks For Integrated Keyhead Transmitter........................................................ 59
Smart Unlocks For Intelligent Access Keys ........................................................................\
........ 59
Luggage Covers
.............................................186
Removing the Shade........................................ 186
M
Maintenance..................................................222 General Information.......................................... 222
Manual Liftgate
................................................61
Closing the Liftgate.............................................. 61
Opening the Liftgate............................................ 61
Manual Seats..................................................116 Moving the Seat Backward and
Forward.............................................................. 116
Recline Adjustment............................................. 117
Media Hub......................................................305
Message Center See: Information Displays................................. 92
Mirrors See: Heated Windows and Mirrors................112
See: Windows and Mirrors................................ 78
Mobile Communications Equipment.......13
Motorcraft Parts...........................................283
MyKey Troubleshooting...............................55
MyKey ™
.............................................................52
Principle of Operation......................................... 52N
Navigation......................................................380
cityseeker............................................................. 388
Destination Mode.............................................. 383
Map Mode............................................................ 380
Navigation Map Updates............................... 389
Navigation Menu............................................... 386
SiriusXM Traffic and Travel Link.................. 389
Waypoints............................................................. 387
Normal Scheduled Maintenance..........445 Intelligent Oil-Life Monitor™........................ 445
Normal Maintenance Intervals.................... 445
O
Oil Change Indicator Reset.......................227 Resetting the Oil Life Monitoring
System............................................................... 227
Oil Check See: Engine Oil Check...................................... 226
Opening and Closing the Hood..............222 Closing the Hood................................................ 223
Opening the Hood............................................. 222
Ordering Additional Owner's Literature.....................................................208
Obtaining a French Owner ’s Manual.........209
Overhead Console
........................................128
P
Parking Aids
...................................................168
Principle of Operation...................................... 168
Parking Brake.................................................163
Passive Anti-Theft System........................66 SecuriLock®........................................................... 66
PATS See: Passive Anti-Theft System.................... 66
Perchlorate.........................................................11
Personal Safety System ™
..........................37
How Does the Personal Safety System
Work?................................................................... 37
Phone...............................................................375 During a Phone Call.......................................... 378
Making Calls......................................................... 377
Pairing Your Cell Phone for the First Time................................................................... 375
Phone Menu......................................................... 376
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C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing Index

Receiving Calls....................................................
378
Smartphone Connectivity.............................. 379
Text Messaging................................................... 379
Plug-In Hybrid Vehicle Operation...........137 ECO Cruise............................................................ 138
EV Modes............................................................... 137
Fuel Freshness..................................................... 139
Low Engine Use................................................... 139
Plug-in Power Mode and Hybrid Mode................................................................... 137
Post-Crash Alert System..........................203
Power Door Locks See: Locking and Unlocking.............................. 57
Power Liftgate
.................................................62
Hands-Free Feature............................................ 64
Obstacle Detection............................................. 64
Opening and Closing the Liftgate.................. 62
Setting the Liftgate Open Height................... 63
Stopping the Liftgate Movement................... 63
Power Seats.....................................................117 Power Lumbar...................................................... 119
Power Steering Fluid Check.....................232
Power Windows
..............................................78
Accessory Delay.................................................... 79
Bounce-Back......................................................... 78
One-Touch Down................................................. 78
One-Touch Up....................................................... 78
Window Lock......................................................... 78
Protecting the Environment........................15
R
Rear Parking Aid
...........................................168
Rear Seat Armrest........................................120
Rear Seats
........................................................119
Folding the Seatback ........................................ 119
Unfolding the Seatback.................................... 119
Rear Under Floor Storage.........................186
Rear View Camera........................................174 Using the Rear View Camera System..........174
Rear View Camera See: Rear View Camera.................................... 174
Rear Window Wiper and Washers
...........73
Rear Window Washer......................................... 73
Rear Window Wiper............................................. 73
Refueling..........................................................145 Easy Fuel ™ Capless System.......................... 145Remote Control...............................................47
Car Finder................................................................ 49
Integrated Keyhead Transmitters .................. 47
Intelligent Access Key........................................ 48
Remote Start (If Equipped)............................. 50
Replacing the Battery......................................... 48
Sounding a Panic Alarm.................................... 50
Remote Start
...................................................113
Automatic Settings............................................. 113
Removing a Headlamp..............................238
Repairing Minor Paint Damage...............252
Replacement Parts Recommendation........................................12
Collision Repairs.................................................... 12
Scheduled Maintenance and Mechanical Repairs.................................................................. 12
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control..............................................................51
Reporting Safety Defects (Canada Only).............................................................209
Reporting Safety Defects (U.S. Only).............................................................209
Roadside Assistance
...................................197
Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 197
Vehicles Sold in Canada: Roadside Assistance Program Coverage.................198
Vehicles Sold in Canada: Using Roadside Assistance........................................................ 198
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 197
Vehicles Sold in the United States: Using Roadside Assistance.................................... 197
Roadside Emergencies...............................197
Running-In See: Breaking-In.................................................. 194
Running Out of Fuel....................................144 Adding Fuel From a Portable Fuel
Container.......................................................... 144
Filling a Portable Fuel Container.................. 144
S
Safety Canopy ™
............................................43
Safety Precautions.......................................142
491
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing Index

Using the Information Display
Controls............................................................. 165
Using Voice Recognition...........................308 Audio Voice Commands................................. 359
Initiating a Voice Session............................... 308
Mobile App Voice Commands...................... 362
Navigation Voice Commands........................ 361
Phone Voice Commands............................... 360
SiriusXM Traffic and Travel Link Voice Commands..................................................... 363
System Interaction and Feedback.............309
Voice Settings Commands............................ 363
Utilizing the Mediation/Arbitration Program (Canada Only).........................207
V
Vehicle Care
...................................................247
General Information.......................................... 247
Vehicle Certification Label
.......................285
Vehicle Identification Number................284
Vehicle Storage
.............................................253
12V Battery........................................................... 254
Body........................................................................\
253
Brakes.................................................................... 254
Cooling System.................................................. 254
Engine..................................................................... 253
Fuel System......................................................... 253
General.................................................................. 253
Miscellaneous..................................................... 254
Removing Vehicle From Storage.................254
Tires........................................................................\
254
Ventilation See: Climate Control......................................... 109
VIN See: Vehicle Identification Number............284
Voice Control...................................................69
W
Warning Lamps and Indicators.................87 Anti-Lock Braking System................................ 88
Battery..................................................................... 88
Blind Spot Monitor.............................................. 88
Brake System........................................................ 88
Cruise Control....................................................... 88
Direction Indicator............................................... 88
Door Ajar................................................................. 88EcoSelect................................................................
88
Engine and Motor Coolant Temperature..................................................... 88
Engine Oil................................................................ 89
EV Later................................................................... 89
EV Now.................................................................... 89
Fasten Seatbelt.................................................... 89
Front Airbag........................................................... 89
Front Fog Lamps.................................................. 89
Grade Assist........................................................... 89
High Beam.............................................................. 89
Liftgate Ajar............................................................ 89
Low Battery............................................................ 89
Low Fuel Level...................................................... 89
Low Tire Pressure Warning.............................. 89
Parking Lamps...................................................... 90
Powertrain Fault................................................... 90
Ready to Drive....................................................... 90
Service Engine Soon........................................... 90
Stability Control................................................... 90
Stability Control Off............................................. 91
Stop Safely.............................................................. 91
Vehicle Plugged in................................................. 91
Washer Fluid Check....................................232
Washers See: Cleaning the Exterior............................... 247
See: Wipers and Washers................................... 71
Waxing.............................................................248
Wheels and Tires
.........................................255
Technical Specifications................................ 280
Windows and Mirrors
....................................78
Windshield Washers......................................72
Windshield Wipers..........................................71
Intermittent Wipe.................................................. 71
Speed Dependent Wipers.................................. 71
Wiper Blades See: Checking the Wiper Blades.................. 234
Wipers and Washers......................................71
494
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing Index