brake FORD C MAX HYBRID 2017 2.G Owners Manual

Hybrid Vehicle Frequently Asked
Questions....................................................140
Fuel and Refueling
Safety Precautions.......................................142
Fuel Quality
.....................................................143
Fuel Filler Funnel Location........................144
Running Out of Fuel....................................144
Refueling..........................................................145
Fuel Consumption
.......................................148
Emission Control System..........................149
High Voltage Battery
General Information
.....................................151
Charging the High Voltage Battery........153
High Voltage Battery Cut-Off Switch...........................................................158
Transmission
Automatic Transmission
...........................159
Brakes
General Information....................................162
Hints on Driving With Anti-Lock Brakes...........................................................163
Parking Brake.................................................163
Hill Start Assist..............................................163
Traction Control
Principle of Operation.................................165
Using Traction Control................................165
Stability Control
Principle of Operation................................166
Using Stability Control
................................167
Parking Aids
Principle of Operation................................168
Rear Parking Aid
...........................................168
Front Parking Aid..........................................169 Active Park Assist.........................................170
Rear View Camera........................................174
Cruise Control
Principle of Operation..................................177
Using Cruise Control
.....................................177
Driving Aids
Blind Spot Information System
...............179
Cross Traffic Alert
..........................................181
Steering............................................................184
Load Carrying
Rear Under Floor Storage.........................186
Luggage Covers
.............................................186
Load Limit
........................................................187
Towing
Towing a Trailer.............................................192
Towing the Vehicle on Four Wheels......192
Driving Hints
Breaking-In.....................................................194
Economical Driving......................................194
Driving Through Water................................195
Floor Mats
.......................................................195
Roadside Emergencies
Roadside Assistance
...................................197
Hazard Warning Flashers
..........................198
Fuel Shutoff...................................................198
Jump Starting the Vehicle.........................199
Collision, Damage or Fire Event..............201
Post-Crash Alert System
..........................203
Transporting the Vehicle...........................203
Customer Assistance
Getting the Services You Need..............204
In California (U.S. Only)
............................205
3
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing Table of Contents

The Better Business Bureau (BBB) Auto
Line Program (U.S. Only).....................206
Utilizing the Mediation/Arbitration Program (Canada Only).......................207
Getting Assistance Outside the U.S. and Canada........................................................207
Ordering Additional Owner's Literature
....................................................208
Reporting Safety Defects (U.S. Only)............................................................209
Reporting Safety Defects (Canada Only)............................................................209
Fuses
Fuse Specification Chart
.............................211
Changing a Fuse..........................................220
Maintenance
General Information
....................................222
Opening and Closing the Hood..............222
Under Hood Overview - Hybrid Electric Vehicle (HEV)
............................................223
Under Hood Overview - Plug-In Hybrid Electric Vehicle (PHEV)
.........................225
Engine Oil Dipstick
......................................226
Engine Oil Check..........................................226
Oil Change Indicator Reset.......................227
Engine Coolant Check...............................228
Automatic Transmission Fluid Check............................................................232
Brake Fluid Check
........................................232
Power Steering Fluid Check.....................232
Washer Fluid Check....................................232
Fuel Filter
........................................................233
Changing the 12V Battery
.........................233
Checking the Wiper Blades
......................234
Changing the Wiper Blades
.....................235
Adjusting the Headlamps.........................236
Removing a Headlamp..............................238
Changing a Bulb
...........................................238
Bulb Specification Chart...........................242 Changing the Engine Air Filter................244
Vehicle Care
General Information....................................247
Cleaning Products.......................................247
Cleaning the Exterior..................................247
Waxing.............................................................248
Cleaning the Engine
...................................249
Cleaning the Windows and Wiper Blades..........................................................249
Cleaning the Interior
...................................250
Cleaning the Instrument Panel and Instrument Cluster Lens.........................251
Cleaning Leather Seats
.............................252
Repairing Minor Paint Damage...............252
Cleaning the Wheels
..................................252
Vehicle Storage
.............................................253
Body Styling Kits..........................................254
Wheels and Tires
Tire Sealant and Inflator Kit....................255
Tire Care
...........................................................261
Using Summer Tires
....................................275
Using Snow Chains
.....................................276
Tire Pressure Monitoring System...........276
Technical Specifications..........................280
Capacities and Specific- ations
Engine Specifications................................282
Motorcraft Parts...........................................283
Vehicle Identification Number................284
Vehicle Certification Label
.......................285
Transmission Code Designation
............285
Capacities and Specifications...............286
Audio System
General Information...................................289
Audio Unit - Vehicles With: AM/FM/ CD.................................................................290
4
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing Table of Contents

ABOUT THIS MANUAL
Thank you for choosing Ford. We
recommend that you take some time to
get to know your vehicle by reading this
manual. The more that you know about
your vehicle, the greater the safety and
pleasure you will get from driving it.
WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. Note:
This manual describes product
features and options available throughout
the range of available models, sometimes
even before they are generally available. It
may describe options not fitted to the
vehicle you have purchased.
Note: Some of the illustrations in this
manual may show features as used in
different models, so may appear different
to you on your vehicle.
Note: Always use and operate your vehicle
in line with all applicable laws and
regulations.
Note: Pass on this manual when selling
your vehicle. It is an integral part of your
vehicle.
This manual may qualify the location of a
component as left-hand side or right-hand
side. The side is determined when facing
forward in the seat. Right-hand side.
A
Left-hand side.
B
SYMBOLS GLOSSARY
These are some of the symbols you may
see on your vehicle. Air conditioning system
Air conditioning system lubricant
type
Anti-lock braking system
Avoid smoking, flames or sparks
Battery
Battery acid
Brake fluid - non petroleum
based
Brake system
7
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing IntroductionE154903 E162384 E231157

Parking aid
Parking brake
Power steering fluid
Power windows front/rear
Power window lockout
Requires registered technician
Safety alert
See Owner's Manual
See Service Manual
Service engine soon
Side airbag
Shield the eyes
Stability control
Windshield wash and wipe DATA RECORDING
Service Data Recording
Service data recorders in your vehicle are
capable of collecting and storing
diagnostic information about your vehicle.
This potentially includes information about
the performance or status of various
systems and modules in the vehicle, such
as engine, throttle, steering or brake
systems. In order to properly diagnose and
service your vehicle, Ford Motor Company
(Ford of Canada in Canada), and service
and repair facilities may access or share
among them vehicle diagnostic
information received through a direct
connection to your vehicle when
diagnosing or servicing your vehicle.
Additionally, Ford Motor Company (Ford
of Canada, in Canada) may, where
permitted by law, use vehicle diagnostic
information for vehicle improvement or
with other information we may have about
you, (for example, your contact
information), to offer you products or
services that may interest you. Data may
be provided to our service providers such
as part suppliers that may help diagnose
malfunctions, and who are similarly
obligated to protect data. We retain this
data only as long as necessary to perform
these functions or to comply with law. We
may provide information where required
in response to official requests to law
enforcement or other government
authorities or third parties acting with
lawful authority or court order, and such
information may be used in legal
proceedings. For U.S. only (if equipped), if
you choose to use connected apps and
services, such as SYNC Vehicle Health
Report or MyFord Mobile App, you consent
that certain diagnostic information may
also be accessed electronically by Ford
Motor Company and Ford authorized
service facilities, and that the diagnostic
information may be used to provide
9
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing IntroductionE139213 E231159 E231158 E167012 E138639

services to you, personalizing your
experience, troubleshoot, and to improve
products and services and offer you
products and services that may interest
you, where permitted by law. For Canada
only, for more information, please review
the Ford of Canada privacy policy at
www.ford.ca, including our U.S. data
storage and use of service providers in
other jurisdictions who may be subject to
legal requirements in Canada, the United
States and other countries applicable to
them, for example, lawful requirements to
disclose personal information to
governmental authorities in those
countries. See SYNC™ (page 306).
Event Data Recording
This vehicle is equipped with an event
data recorder. The main purpose of an
event data recorder is to record, in
certain crash or near crash-like
situations, such as an airbag
deployment or hitting a road obstacle;
this data will assist in understanding
how a vehicle ’s systems performed.
The event data recorder is designed to
record data related to vehicle dynamics
and safety systems for a short period
of time, typically 30 seconds or less.
The event data recorder in this vehicle
is designed to record such data as:
• How various systems in your vehicle
were operating;
• Whether or not the driver and
passenger safety belts were
buckled/fastened;
• How far (if at all) the driver was
depressing the accelerator and/or
the brake pedal; and
• How fast the vehicle was traveling;
and
• Where the driver was positioning
the steering wheel. This data can help provide a better
understanding of the circumstances in
which crashes and injuries occur.
Note:
Event data recorder data is
recorded by your vehicle only if a
non-trivial crash situation occurs; no data
is recorded by the event data recorder
under normal driving conditions and no
personal data or information (e.g., name,
gender, age, and crash location) is
recorded (see limitations regarding 911
Assist and Traffic, directions and
Information privacy below). However,
parties, such as law enforcement, could
combine the event data recorder data
with the type of personally identifying
data routinely acquired during a crash
investigation.
To read data recorded by an event data
recorder, special equipment is required,
and access to the vehicle or the event
data recorder is needed. In addition to
the vehicle manufacturer, other
parties, such as law enforcement, that
have such special equipment, can read
the information if they have access to
the vehicle or the event data recorder.
Ford Motor Company and Ford of
Canada do not access event data
recorder information without obtaining
consent, unless pursuant to court order
or where required by law enforcement,
other government authorities or other
third parties acting with lawful
authority. Other parties may seek to
access the information independently
of Ford Motor Company and Ford of
Canada.
10
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing Introduction

Pregnant women should always wear their
seatbelt. Position the lap belt portion of a
combination lap and shoulder belt low
across the hips below the belly and worn
as tight as comfort allows. Position the
shoulder belt to cross the middle of the
shoulder and the center of the chest.
Seatbelt Locking Modes
WARNINGS
After a crash, have a qualified
technician check all the seatbelts to
make sure the seatbelts including
the automatic locking retractor feature for
child restraints operate properly. We
recommend replacing any system that has
damage or does not operate properly.
Failure to do so can result in personal injury
or death in the event of a sudden stop or
another crash. You must replace the seatbelt if the
automatic locking retractor or any
other seatbelt function is not
operating correctly. Failure to replace the
seatbelt and retractor assembly could
increase the risk of injury in a crash. All safety restraints in the vehicle are
combination lap and shoulder belts. The
driver seatbelt has the first type of locking
mode, and the front outboard passenger
and rear seat seatbelts have both types of
locking modes described as follows:
Vehicle Sensitive Mode
This is the normal retractor mode, which
allows free shoulder belt length
adjustment to your movements and
locking in response to vehicle movement.
For example, if the driver brakes suddenly
or turns a corner sharply, or the vehicle
receives an impact of about 5 mph
(8 km/h) or more, the combination
seatbelts lock to help reduce forward
movement of the driver and passengers. In addition, the retractor is designed to lock
if you pull the webbing out too quickly. If
this occurs, let the belt retract slightly and
pull the webbing out again in a slow and
controlled manner.
Automatic Locking Mode
In this mode, the shoulder belt
automatically pre-locks. The belt still
retracts to remove any slack in the
shoulder belt. The automatic locking mode
is not available on the driver seatbelt.
When to Use the Automatic Locking
Mode
Use this mode any time a child safety seat,
except a booster, is installed in passenger
front or rear seating positions. Properly
restrain children 12 years old and under in
a rear seating position whenever possible.
See
Child Safety (page 18).
How to Use the Automatic Locking
Mode 1. Buckle the combination lap and
shoulder belt.
2. Grasp the shoulder portion and pull downward until you pull the entire belt
out.
32
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing SeatbeltsE142591

Then...
If...
The Belt-Minder feature will not activate.
You and the front seat passenger buckle
your safety belts before you switch the
ignition on or less than 1-2 minutes elapse after you switch the ignition on...
The Belt-Minder feature activates, the
safety belt warning light illuminates and a warning tone sounds for 6 seconds every
25 seconds, repeating for about 5 minutes or until you and the front seat passenger buckle your safety belts.
You or the front seat passenger do not
buckle your safety belts before your vehicle reaches at least 6 mph (9.7 km/h) and 1-2
minutes elapse after you switch the ignition on...
The Belt-Minder feature activates, the
safety belt warning light illuminates and a warning tone sounds for 6 seconds every
25 seconds, repeating for about 5 minutes or until you and the front seat passenger buckle your safety belts.
The safety belt for the driver or front
passenger is unbuckled for about 1 minute
while the vehicle is traveling at least 6 mph (9.7 km/h) and more than 1-2 minutes
elapse after you switch the ignition on...
Deactivating and Activating the
Belt-Minder Feature WARNING
While the system allows you to
deactivate it, this system is designed
to improve your chances of being
safely belted and surviving an accident.
We recommend you leave the system
activated for yourself and others who may
use the vehicle. Note:
The driver and front passenger
warnings switch on and off independently.
When you perform this procedure for one
seating position, do not buckle the other
position as this will terminate the process.
Read Steps 1 - 4 thoroughly before
proceeding with the programming
procedure. Before following the procedure, make sure
that:
•
The parking brake is set.
• The transmission is in park (P).
• The ignition is off.
• The driver and front passenger safety
belts are unbuckled.
1. Switch the ignition on. Do not start the
vehicle.
2. Wait until the safety belt warning light turns off (about one minute). After
Step 2, wait an additional five seconds
before proceeding with Step 3. Once
you start Step 3, you must complete
the procedure within 60 seconds.
3. For the seating position being disabled,
buckle then unbuckle the safety belt
three times at a moderate speed,
ending in the unbuckled state. After
Step 3, the safety belt warning light
turns on.
35
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing Seatbelts

Note:
If you remote start your vehicle with
an intelligent access transmitter, you must
press the START/STOP button on the
instrument panel once while applying the
brake pedal before driving your vehicle.
The power windows do not work during
remote start and the radio does not turn
on automatically.
The parking lamps remain on and the
vehicle runs for 5, 10, or 15 minutes,
depending on the setting.
Extending the Vehicle Run Time
Repeat Steps 1 and 2 with the vehicle still
running to extend the run time for another
remote start duration. If the duration is set
to last 10 minutes, the duration extends by
another 10 minutes. For example, if the
vehicle had been running from the first
remote start for five minutes, the vehicle
continues to run now for a total of 20
minutes. You can extend the remote start
up to a maximum of 30 minutes.
Wait at least five seconds before remote
starting after a vehicle shutdown.
Turning the Vehicle Off After Remote
Starting Press the button once. The
parking lamps turns off.
You may have to be closer to the
vehicle than when starting due to ground
reflection and the added noise of the
running vehicle.
You can disable or enable the remote start
system through the information display.
See
General Information (page 92). REPLACING A LOST KEY OR
REMOTE CONTROL
Replacement keys or remote controls can
be purchased from an authorized dealer.
Authorized dealers can program remote
controls for your vehicle. See
Passive
Anti-Theft System (page 66).
51
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing Keys and Remote ControlsE138625

Regen Display:
A circular arrow symbol displays when
energy is being recaptured through the
regenerative braking system. You can
switch the Regen Display off in the Settings
menu. See General Information (page
92).
Fuel Gauge:
Note: The fuel gauge may vary slightly
when your vehicle is moving or on a gradient.
Switch the ignition on. The fuel gauge will
indicate approximately how much fuel is
left in the fuel tank. The arrow adjacent to
the fuel pump symbol indicates on which
side of your vehicle the fuel filler door is
located.
The needle should move toward F when
you refuel your vehicle. If the needle points
to E after adding fuel, this indicates your
vehicle needs service soon. After refueling some variability in needle
position is normal:
•
It may take a short time for the needle
to reach F after leaving the gas station.
This is normal and depends upon the
slope of pavement at the gas station.
• The fuel amount dispensed into the
tank is a little less or more than the
gauge indicated. This is normal and
depends upon the slope of pavement
at the gas station.
• If the gas station nozzle shuts off
before the tank is full, try a different
gas pump nozzle.
Low Fuel Reminder
A low fuel reminder triggers when the fuel
gauge needle is at 1/16th.
Variations: Distance-to-empty
Fuel gauge position
Driving type (fuel economy
conditions)
35–80 mi (56–129 km)
1/16th
Highway driving
35 mi (56 km)
1/16th
Severe duty driving (trailer
towing, extended idle)
Vehicle Settings and Personalization
Display/Trip
See
General Information (page 92).
Information
See
General Information (page 92).
Settings
See
General Information (page 92). Brake Coach Display:
The Brake Coach appears after the vehicle
has come to a stop. It coaches you to brake
in a manner which maximizes the amount
of energy returned through the
regenerative braking system. The percent
displayed is an indication of the
regenerative braking efficiency with 100%
representing the maximum amount of
energy recovery.
This feature can be switched on or off in
the information displays settings menu.
See
General Information (page 92).
85
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing Instrument Cluster

Trip Summary:
The Trip Summary displays upon shutting
off your vehicle. The information is
cumulative over the last trip. A new trip
begins each time you start your vehicle
(when the Ready to Drive message comes
on).
•
Distance - Displays the total distance
traveled, distance traveled on battery
power only (EV distance) and Regen
distance. Regen distance is the
estimated range gained from energy
recaptured through regenerative
braking.
• Energy Use - Displays the average fuel
economy. In addition for Energi,
displays the total electrical energy used
while in Plug-in Power Mode in kilowatt
hours (kWh).
• Brake Score - The percent displayed is
an indication of the regenerative
braking efficiency for the trip.
Note: Corresponding trip efficiency leaves
appear on the right information display upon
shutting off your Hybrid vehicle. On Energi
vehicles the trip efficiency leaves are shown
on the right information display when the
vehicle operates in Hybrid Mode for the
entire trip. For trips with Plug-in Power Mode
operation an estimate of your EV Range/Full
Charge is provided along with a listing of
factors and their contributions to this
estimate. See Next Full Charge under Right
Information Display in this chapter.
Right Information Display
Entertainment
See your SYNC information.
Navigation or Compass
See your SYNC information.
Phone
See your SYNC information. Fuel Economy
See
General Information (page 92).
Vehicle Range
Vehicle range indicates the estimated
distance your vehicle will travel with the
energy currently onboard. The range is
displayed at the bottom of the screen with
gasoline range shown in white and electric
range (Energi only) shown in blue.
• Gasoline Range: Is the estimated
distance to empty based on the fuel
remaining in the tank.
• Electric Range: Is the estimated
distance you can travel in Plug-In
Power Mode with the engine off. This
range is based on a calculation
determined by the amount of energy
stored in the high voltage battery as a
result of charging while plugged in and
the energy being used while driving.
The amount of energy being used while
driving is affected by:
• Mild or aggressive acceleration or
braking.
• Your vehicle speed.
• Your use of accessories such as climate
control.
• The ambient temperature and other
weather conditions.
• City or highway driving.
• Road grades.
Note: It is normal for vehicle range
estimates to vary due to changes in average
energy usage. This is why you will typically
see different range estimates each time you
fill up your fuel tank or fully charge your
battery.
86
C-MAX Energi / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, First Printing Instrument Cluster