trailer FORD C-MAY HYBRID 2018 User Guide

be used for safe control of towed
vehicles and for trailers where the
Gross Combined Weight of the
towing vehicle plus the trailer
exceed the Gross Vehicle Weight
Rating of the towing vehicle.
The gross combined weight must
never exceed the Gross Combined
Weight Rating.
Note:
For trailer towing
information refer to the RV and
Trailer Towing Guide available at
an authorized dealer. WARNINGS
Do not exceed the GVWR or
the GAWR specified on the
Safety Compliance Certification
label. Do not use replacement tires
with lower load carrying
capacities than the original tires
because they may lower your
vehicle ’s GVWR and GAWR
limitations. Replacement tires
with a higher limit than the original
tires do not increase the GVWR
and GAWR limitations. Exceeding any vehicle weight
rating limitation could result
in serious damage to your vehicle,
personal injury or both. Steps for determining the
correct load limit:
1. Locate the statement "The
combined weight of occupants
and cargo should never exceed
XXX kg or XXX lb." on your
vehicle ’s placard.
2. Determine the combined
weight of the driver and
passengers that will be riding
in your vehicle.
3. Subtract the combined weight
of the driver and passengers
from XXX kg or XXX lb.
4. The resulting figure equals the
available amount of cargo and
luggage load capacity. For
example, if the “XXX” amount
equals 1,400 lb. and there will
be five 150 lb. passengers in
your vehicle, the amount of
available cargo and luggage
load capacity is 650 lb.
(1400-750 (5 x 150) = 650 lb.)
5. Determine the combined
weight of luggage and cargo
being loaded on the vehicle.
That weight may not safely
exceed the available cargo and
luggage load capacity
calculated in Step 4.
6. If your vehicle will be towing a
trailer, load from your trailer
will be transferred to your
vehicle. Consult this manual to
determine how this reduces the
available cargo and luggage
load capacity of your vehicle.
179
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing Load Carrying

TOWING A TRAILER
WARNING
Your vehicle is not approved
for trailer towing. Never tow
a trailer with your vehicle. TOWING THE VEHICLE ON
FOUR WHEELS
Emergency Towing
WARNING
If your vehicle has a steering wheel
lock make sure the ignition is in the
accessory or on position when being
towed. If your vehicle becomes inoperable
(without access to wheel dollies,
car-hauling trailer, or flatbed transport
vehicle), it can be flat-towed (all wheels
on the ground, regardless of the powertrain
and transmission configuration) under the
following conditions:
•
Tow only in the forward direction.
• The transmission is in neutral (N). If
you cannot move the transmission into
neutral (N), you may need to override
it. See Automatic Transmission
(page 150).
• Maximum speed is 35 mph (56 km/h).
• Maximum distance is
50 mi (80 km).
Recreational Towing
Note: Put your climate control system in
recirculated air mode to prevent exhaust
fumes from entering the vehicle. See
Climate Control
(page 106). Follow these guidelines if you have a need
for recreational (RV) towing. An example
of recreational towing would be towing
your vehicle behind a motorhome. We
designed these guidelines to prevent
damage to your transmission.
You can tow your vehicle with all four
wheels on the ground or with the front
wheels off the ground by using a tow dolly.
If you are using a tow dolly follow the
instructions specified by the equipment
provider.
If you tow your vehicle with all four wheels
on the ground:
•
Tow only in the forward direction.
• Release the parking brake.
• Shift the transmission into neutral (N).
Vehicles with Push Button Start
1. Start the vehicle by pressing the brake pedal, and then pressing the ENGINE
START/STOP button until the vehicle
starts.
2. Press the brake pedal and shift the transmission into neutral (N).
3. Turn the vehicle off by pressing the ENGINE START/STOP button once.
(Trip Summary appears in the left
instrument cluster screen when the
vehicle is off.)
Note: You can remove the key fob from the
vehicle while towing.
Vehicles with Ignition Key
1. Start the vehicle by pressing the brake pedal, and then turning the ignition key
until the vehicle starts.
2. Press the brake pedal and shift the transmission into neutral (N).
181
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing Towing

ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
To fully assist you should you have a
vehicle concern, Ford Motor Company
offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
•
24 hours a day, seven days a week.
• For the coverage period listed on the
Roadside Assistance Card included in
your Owner's Manual portfolio.
Roadside Assistance covers:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside Assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries. •
Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within
35 mi (56 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than
35 mi (56 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of
35 mi (56 km).
• Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
Complete the roadside assistance
identification card and place it in your
wallet for quick reference. This card is in
the owner's information portfolio in the
glove compartment.
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
for yourself, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
35 mi (56 km)
. To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
186
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing Roadside Emergencies

Note:
Driving your vehicle without repair
increases the chance of engine damage.
Engine Coolant Temperature
Management (If Equipped) WARNING
To reduce the risk of crash and injury,
be prepared that the vehicle speed
may reduce and the vehicle may not
be able to accelerate with full power until
the coolant temperature reduces. If you tow a trailer with your vehicle, the
engine may temporarily reach a higher
temperature during severe operating
conditions, for example ascending a long
or steep grade in high ambient
temperatures.
At this time, you may notice the coolant
temperature gauge moves toward the red
zone and a message may appear in the
information display.
You may notice a reduction in vehicle
speed caused by reduced engine power in
order to manage the engine coolant
temperature. Your vehicle may enter this
mode if certain high-temperature and
high-load conditions take place. The
amount of speed reduction depends on
vehicle loading, grade and ambient
temperature. If this occurs, there is no need
to pull off the road. You can continue to
drive your vehicle.
The air conditioning may automatically
turn on and off during severe operating
conditions to protect the engine from
overheating. When the coolant
temperature decreases to the normal
operating temperature, the air conditioning
turns on. If the coolant temperature gauge moves
fully into the red zone, or if the coolant
temperature warning or service engine
soon messages appear in your information
display, do the following:
1. Pull off the road as soon as safely
possible and shift the transmission into
park (P).
2. Leave the engine running until the coolant temperature gauge needle
returns to the normal position. If the
temperature does not drop after
several minutes, follow the remaining
steps.
3. Switch the engine off and wait for it to
cool. Check the coolant level.
4. If the coolant level is at or below the minimum mark, add prediluted coolant
immediately.
5. If the coolant level is normal, restart the engine and continue.
AUTOMATIC TRANSMISSION
FLUID CHECK
If required, have an authorized dealer check
and change the transmission fluid at the
correct service interval. See
Scheduled
Maintenance (page 415).
The automatic transmission does not have
a transmission fluid dipstick. Your
transmission does not consume fluid.
An authorized dealer should check the
fluid:
• If the transmission is not working
properly.
• If you notice signs of fluid leakage.
Do not use supplemental transmission
fluid additives, treatments or cleaning
agents. The use of these materials may
affect transmission operation and result
in damage to internal transmission
components.
220
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing Maintenance

L
Liftgate...............................................................62
Lighting Control...............................................74
Headlamp Flasher................................................ 75
Headlamp High Beam........................................ 74
Lighting...............................................................74 General Information............................................ 74
Load Carrying
..................................................175
Load Limit........................................................176 Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................. 180
Vehicle Loading - with and without a Trailer.................................................................. 176
Load Retaining Fixtures
..............................176
Luggage Anchor Points..................................... 176
Locking and Unlocking
.................................57
Activating Intelligent Access........................... 58
Autolock.................................................................. 60
Battery Saver.......................................................... 61
Illuminated Entry................................................. 60
Illuminated Exit..................................................... 60
Mechanical Key..................................................... 58
Opening a Rear Door from Inside.................. 58
Power Door Locks................................................. 57
Remote Control..................................................... 57
Smart Unlocks For Integrated Keyhead Transmitter........................................................ 59
Smart Unlocks For Intelligent Access Keys ........................................................................\
........ 59
Luggage Covers..............................................175 Removing the Shade......................................... 175
M
Maintenance...................................................212 General Information........................................... 212
Manual Liftgate
...............................................62
Closing the Liftgate............................................. 62
Opening the Liftgate........................................... 62
Manual Seats
..................................................113
Moving the Seat Backward and
Forward.............................................................. 113
Recline Adjustment............................................ 114
Message Center See: Information Displays................................. 92Mirrors
See: Heated Windows and Mirrors..............108
See: Windows and Mirrors................................ 79
Mobile Communications Equipment.......13
Motorcraft Parts............................................271
MyKey Troubleshooting...............................55
MyKey ™
.............................................................52
Principle of Operation......................................... 52
N
Navigation
......................................................368
cityseeker.............................................................. 375
Destination Mode.............................................. 370
Map Mode............................................................ 369
Navigation Map Updates................................ 376
Navigation Menu................................................ 373
SiriusXM Traffic and Travel Link................... 376
SYNC AppLink..................................................... 375
Waypoints............................................................. 374
Normal Scheduled Maintenance...........418 Intelligent Oil-Life Monitor™......................... 418
Normal Maintenance Intervals..................... 419
O
Oil Change Indicator Reset.......................216 Resetting the Oil Life Monitoring
System............................................................... 216
Oil Check See: Engine Oil Check....................................... 215
Opening and Closing the Hood...............212 Closing the Hood ................................................. 213
Opening the Hood.............................................. 212
Ordering Additional Owner's Literature......................................................198
Obtaining a French Owner ’s Manual..........199
Overhead Console........................................124
P
Parking Aids....................................................159 Principle of Operation....................................... 159
Parking Brake
.................................................154
Passive Anti-Theft System........................66 SecuriLock®........................................................... 66
PATS See: Passive Anti-Theft System.................... 66
468
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing Index

T
Technical Specifications
See: Capacities and Specifications............270
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................196
Tire Care..........................................................250 Glossary of Tire Terminology......................... 252
Information About Uniform Tire Quality Grading............................................................. 250
Information Contained on the Tire Sidewall............................................................ 253
Temperature A B C............................................. 251
Traction AA A B C................................................ 251
Treadwear.............................................................. 251
Tire Inflation When Punctured See: Tire Sealant and Inflator Kit.................244
Tire Pressure Monitoring System...........265 Changing Tires With a Tire Pressure
Monitoring System....................................... 266
Understanding Your Tire Pressure Monitoring System ...................................... 266
Tire Repair Kit See: Tire Sealant and Inflator Kit.................244
Tire Sealant and Inflator Kit....................244 First Stage: Inflating the Tire with Sealing
Compound and Air....................................... 246
General Information......................................... 245
Second Stage: Checking Tire Pressure........................................................... 248
Tips for Use of the Kit....................................... 245
What to Do After the Tire has Been Sealed............................................................... 248
What to Do When a Tire Is Punctured........................................................ 246
Tires See: Wheels and Tires..................................... 244
Towing a Trailer..............................................181
Towing the Vehicle on Four Wheels............................................................181
Emergency Towing.............................................. 181
Recreational Towing........................................... 181
Towing...............................................................181
Traction Control............................................156
Principle of Operation....................................... 156
Transmission Code Designation
.............273
Transmission..................................................150
Transporting the Vehicle............................192 U
Under Hood Overview
.................................213
Unique Driving Characteristics.................131
Universal Garage Door Opener
................118
HomeLink Wireless Control System............118
USB Port
.........................................................293
Using Cruise Control...................................168 Switching Cruise Control Off......................... 168
Switching Cruise Control On.......................... 168
Switching to ECO Cruise.................................. 169
Using MyKey With Remote Start Systems..........................................................55
Using Snow Chains
.....................................264
Using Stability Control...............................158
Using SYNC™ With Your Media Player
..............................................................315
Accessing Your USB Song Library................319
Bluetooth Devices and System
Settings.............................................................. 321
Connecting Your Digital Media Player to the USB Port............................................................ 315
Media Menu Features....................................... 318
Media Voice Commands................................. 316
USB 2....................................................................... 321
Voice Commands for Audio Sources..........322
Using SYNC™ With Your Phone
............298
Accessing Features through the Phone
Menu.................................................................. 303
Accessing Your Phone Settings................... 306
Bluetooth Devices............................................. 307
Making Calls........................................................ 302
Pairing a Phone for the First Time..............299
Pairing Subsequent Phones......................... 300
Phone Options during an Active Call.........302
Phone Voice Commands............................... 300
Receiving Calls................................................... 302
System Settings................................................ 308
Text Messaging.................................................. 304
Using Traction Control................................156 Switching the System Off............................... 156
System Indicator Lights and Messages.......................................................... 156
Using a Switch..................................................... 156
Using the Information Display Controls............................................................. 156
Using Voice Recognition
...........................296
Audio Voice Commands................................. 346
471
C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing Index