FORD C-MAY HYBRID 2018 Owners Manual

2018 C-MAX HYBRID Owner’s Manual
ford.caowner.ford.com
2018 C-MAX HYBRID Owner’s Manual
January 2018
Second Printing
Owner’s Manual C-MAX HybridLitho in U.S.A.
JM5J 19A321 MAA

The information contained in this publication was correct at the time of going to print. In the interest of
continuous development, we reserve the right to change specifications, design or equipment at any time
without notice or obligation. No part of this publication may be reproduced, transmitted, stored in a
retrieval system or translated into any language in any form by any means without our written permission.
Errors and omissions excepted.
© Ford Motor Company 2017
All rights reserved.
Part Number: 201707 20171127144614

Introduction
About This Manual
..........................................7
Symbols Glossary ............................................
7
Data Recording .................................................
9
California Proposition 65 .............................
11
Perchlorate ........................................................
11
Ford Credit .........................................................
11
Replacement Parts Recommendation ........................................................................\
....
12
Special Notices ...............................................
12
Mobile Communications Equipment ........................................................................\
....
13
Export Unique Options .................................
13
Environment
Protecting the Environment .......................
15
At a Glance
Instrument Panel Overview .......................
16
Child Safety
General Information ......................................
18
Installing Child Restraints ...........................
19
Booster Seats .................................................
25
Child Restraint Positioning .........................
27
Child Safety Locks ........................................
28
Seatbelts
Principle of Operation .................................
30
Fastening the Seatbelts ...............................
31
Seatbelt Height Adjustment .....................
33
Seatbelt Warning Lamp and Indicator Chime ............................................................
33
Seatbelt Reminder .......................................
34
Child Restraint and Seatbelt Maintenance ...............................................
35
Seatbelt Extension .......................................
36
Personal Safety System ™
Personal Safety System ™.........................
37 Supplementary Restraints
System
Principle of Operation .................................
38
Driver and Passenger Airbags ..................
39
Front Passenger Sensing System ...........
40
Side Airbags ....................................................
43
Driver Knee Airbag ........................................
44
Safety Canopy ™...........................................
44
Crash Sensors and Airbag Indicator .......
45
Airbag Disposal .............................................
46
Keys and Remote Controls
General Information on Radio Frequencies .................................................
47
Remote Control ..............................................
47
Replacing a Lost Key or Remote Control ........................................................................\
....
51
MyKey ™
Principle of Operation ..................................
52
Creating a MyKey ...........................................
53
Clearing All MyKeys ......................................
53
Checking MyKey System Status ..............
55
Using MyKey With Remote Start Systems ........................................................
55
MyKey Troubleshooting ..............................
55
Doors and Locks
Locking and Unlocking ................................
57
Liftgate
Manual Liftgate ..............................................
62
Power Liftgate ................................................
63
Security
Passive Anti-Theft System .......................
66
Anti-Theft Alarm ...........................................
67
Steering Wheel
Adjusting the Steering Wheel ..................
68
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Audio Control
.................................................68
Voice Control ..................................................
69
Cruise Control ................................................
69
Information Display Control ......................
70
Wipers and Washers
Windshield Wipers .........................................
71
Autowipers ........................................................
71
Windshield Washers .....................................
72
Rear Window Wiper and Washers ..........
72
Lighting
General Information .....................................
74
Lighting Control ..............................................
74
Autolamps ........................................................
75
Instrument Lighting Dimmer .....................
75
Headlamp Exit Delay ...................................
76
Daytime Running Lamps ............................
76
Front Fog Lamps ............................................
77
Direction Indicators .......................................
77
Interior Lamps .................................................
77
Ambient Lighting ...........................................
78
Windows and Mirrors
Power Windows .............................................
79
Global Opening .............................................
80
Exterior Mirrors ..............................................
80
Interior Mirror ..................................................
82
Sun Visors ........................................................
82
Sun Shades .....................................................
83
Instrument Cluster
Gauges ..............................................................
85
Warning Lamps and Indicators ................
87
Audible Warnings and Indicators ...........
90
Information Displays
General Information .....................................
92
Information Messages ................................
99Climate Control
Automatic Climate Control
.....................
106
Hints on Controlling the Interior Climate ........................................................................\
108
Heated Windows and Mirrors .................
108
Cabin Air Filter ..............................................
109
Remote Start ................................................
109
Seats
Sitting in the Correct Position ...................
111
Head Restraints ..............................................
111
Manual Seats .................................................
113
Power Seats ....................................................
114
Rear Seats .......................................................
116
Heated Seats ..................................................
117
Rear Seat Armrest ........................................
117
Universal Garage Door Opener
Universal Garage Door Opener ...............
118
Auxiliary Power Points
Auxiliary Power Points ...............................
122
Storage Compartments
Center Console .............................................
124
Overhead Console .......................................
124
Starting and Stopping the Engine
General Information ...................................
125
Ignition Switch ..............................................
125
Keyless Starting ............................................
125
Starting a Hybrid Electric Vehicle System ........................................................................\
.
126
Engine Block Heater ...................................
128
Automatic Engine Shutdown ..................
129
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Unique Driving Characteristics
Hybrid Vehicle Operation
...........................131
EcoSelect ........................................................
133
Hybrid Vehicle Frequently Asked Questions ...................................................
133
Fuel and Refueling
Safety Precautions ......................................
136
Fuel Quality ....................................................
136
Fuel Filler Funnel Location .......................
137
Running Out of Fuel ....................................
137
Refueling .........................................................
138
Fuel Consumption ........................................
141
Engine Emission Control
Emission Law ................................................
143
Catalytic Converter .....................................
144
High Voltage Battery
General Information ...................................
147
High Voltage Battery Cut-Off Switch ........................................................................\
.
149
Transmission
Automatic Transmission ..........................
150
Brakes
General Information ...................................
153
Hints on Driving With Anti-Lock Brakes ........................................................................\
.
154
Parking Brake ................................................
154
Hill Start Assist .............................................
154
Traction Control
Principle of Operation ................................
156
Using Traction Control ...............................
156
Stability Control
Principle of Operation ................................
157Using Stability Control
..............................
158
Parking Aids
Principle of Operation ................................
159
Rear Parking Aid ...........................................
159
Front Parking Aid .........................................
160
Active Park Assist .........................................
161
Rear View Camera ......................................
165
Cruise Control
Principle of Operation ...............................
168
Using Cruise Control ..................................
168
Driving Aids
Blind Spot Information System ..............
170
Cross Traffic Alert ..........................................
171
Steering ...........................................................
174
Load Carrying
Rear Under Floor Storage .........................
175
Luggage Covers ............................................
175
Load Retaining Fixtures .............................
176
Load Limit .......................................................
176
Towing
Towing a Trailer .............................................
181
Towing the Vehicle on Four Wheels ......
181
Driving Hints
Breaking-In .....................................................
183
Economical Driving .....................................
183
Driving Through Water ..............................
184
Floor Mats ......................................................
184
Roadside Emergencies
Roadside Assistance .................................
186
Hazard Flashers ............................................
187
Fuel Shutoff ...................................................
187
Jump Starting the Vehicle ........................
188
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Collision, Damage or Fire Event
..............191
Post-Crash Alert System ..........................
192
Transporting the Vehicle ...........................
192
Customer Assistance
Getting the Services You Need ..............
194
In California (U.S. Only) ............................
195
The Better Business Bureau (BBB) Auto Line Program (U.S. Only) .....................
196
Utilizing the Mediation/Arbitration Program (Canada Only) .......................
197
Getting Assistance Outside the U.S. and Canada ........................................................
197
Ordering Additional Owner's Literature ........................................................................\
198
Reporting Safety Defects (U.S. Only) ........................................................................\
199
Reporting Safety Defects (Canada Only) ........................................................................\
199
Fuses
Fuse Specification Chart ..........................
201
Changing a Fuse ..........................................
210
Maintenance
General Information ....................................
212
Opening and Closing the Hood ..............
212
Under Hood Overview ................................
213
Engine Oil Dipstick ......................................
215
Engine Oil Check ..........................................
215
Oil Change Indicator Reset ......................
216
Engine Coolant Check ...............................
216
Automatic Transmission Fluid Check ........................................................................\
220
Brake Fluid Check ........................................
221
Power Steering Fluid Check .....................
221
Washer Fluid Check ....................................
221
Fuel Filter .........................................................
221
Changing the 12V Battery .........................
222
Checking the Wiper Blades .....................
223
Changing the Wiper Blades ....................
223Adjusting the Headlamps
........................
225
Removing a Headlamp .............................
226
Changing a Bulb ..........................................
226
Bulb Specification Chart ...........................
231
Changing the Engine Air Filter ................
232
Vehicle Care
General Information ..................................
235
Cleaning Products ......................................
235
Cleaning the Exterior .................................
235
Waxing ............................................................
236
Cleaning the Engine ...................................
237
Cleaning the Windows and Wiper Blades ........................................................................\
.
237
Cleaning the Interior ..................................
238
Cleaning the Instrument Panel and Instrument Cluster Lens ......................
239
Cleaning Leather Seats ............................
240
Repairing Minor Paint Damage .............
240
Cleaning the Wheels .................................
240
Vehicle Storage .............................................
241
Body Styling Kits .........................................
243
Wheels and Tires
Tire Sealant and Inflator Kit ...................
244
Tire Care .........................................................
250
Using Snow Chains ....................................
264
Tire Pressure Monitoring System ..........
265
Technical Specifications .........................
268
Capacities and Specifications
Engine Specifications ................................
270
Motorcraft Parts ...........................................
271
Vehicle Identification Number ................
272
Vehicle Certification Label .......................
273
Transmission Code Designation ............
273
Capacities and Specifications ...............
274
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Audio System
General Information
...................................277
Audio Unit - Vehicles With: AM/FM/CD/ SYNC ...........................................................
278
Audio Unit - Vehicles With: AM/FM/CD/ SYNC/Touchscreen Display ...............
280
Audio Unit - Vehicles With: AM/FM/CD/ Satellite Radio .........................................
282
Audio Unit - Vehicles With: Sony Audio System ........................................................
287
Digital Radio .................................................
288
Satellite Radio .............................................
290
USB Port ........................................................
293
SYNC™
General Information ..................................
294
Using Voice Recognition ..........................
296
Using SYNC™ With Your Phone ...........
298
SYNC™ Applications and Services ......
310
Using SYNC™ With Your Media Player ........................................................................\
.
315
SYNC™ Troubleshooting ........................
324
SYNC™ 3
General Information ..................................
332
Home Screen ...............................................
344
Using Voice Recognition ..........................
346
Entertainment ..............................................
352
Phone ..............................................................
363
Navigation .....................................................
368
Electric Vehicle Information ....................
376
Apps ................................................................
380
Settings ..........................................................
383
SYNC™ 3 Troubleshooting .....................
397
Accessories
Accessories .....................................................
411
Ford Protect
Ford Protect ...................................................
413Scheduled Maintenance
General Maintenance Information
.......
415
Normal Scheduled Maintenance ..........
418
Special Operating Conditions Scheduled Maintenance ............................................
420
Scheduled Maintenance Record ...........
422
Appendices
Electromagnetic Compatibility .............
433
End User License Agreement ................
435
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C-MAX / C-MAX Hybrid (CCG) Canada/United States of America, enUSA, Edition date: 201707, Second Printing

ABOUT THIS MANUAL
Thank you for choosing Ford. We
recommend that you take some time to
get to know your vehicle by reading this
manual. The more that you know about
your vehicle, the greater the safety and
pleasure you will get from driving it.
WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving. Note:
This manual describes product
features and options available throughout
the range of available models, sometimes
even before they are generally available. It
may describe options not fitted to the
vehicle you have purchased.
Note: Some of the illustrations in this
manual may show features as used in
different models, so may appear different
to you on your vehicle.
Note: Always use and operate your vehicle
in line with all applicable laws and
regulations.
Note: Pass on this manual when selling
your vehicle. It is an integral part of your
vehicle.
This manual may qualify the location of a
component as left-hand side or right-hand
side. The side is determined when facing
forward in the seat. Right-hand side.
A
Left-hand side.
B
SYMBOLS GLOSSARY
These are some of the symbols you may
see on your vehicle. Air conditioning system
Air conditioning system lubricant
type
Anti-lock braking system
Avoid smoking, flames or sparks
Battery
Battery acid
Brake fluid - non petroleum
based
7
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