FORD C-MAY HYBRID 2018 Warranty Guide

4. In addition ...
ROADSIDE SERVICE ASSISTANCE
Your vehicle is covered by the complimentary Ford Roadside Assistance
Program (unless you are driving a daily rental unit). Under this program,
Ford will cover:
•Towing to the nearest Ford Motor Company dealership, or towing to
your selling dealership if within 35 miles of the disablement
• Flat tire change (vehicle must have useable spare)
• Fuel delivery (limited to two occurrences in a 12-month period up to
2 gal. gasoline)
• Jump starts
• Lock-out assistance
• Winch out services: includes pulling a vehicle within 100 feet of a
paved or county maintained road. No recoveries.
The Roadside Assistance Program is separate from the New Vehicle
Limited Warranty. It begins at the warranty start date and lasts for five
years or 60,000 miles (whichever occurs first). If you need towing
beyond the five years or 60,000 miles (whichever occurs first) period,
Ford can arrange roadside assistance and charge your credit card. If the
reason for the vehicle disablement is later found to be covered by
another Ford warranty, Ford will provide a refund for the tow charge
under the other warranty, through the dealership.
For emergency roadside assistance, call 1-800-241-3673 (FORD),
24 hours a day, 365 days a year.
Ford rental cars (FRCS) that must be towed because a covered repair
has failed during the warranty coverage period, Ford will cover towing to
the nearst Ford Motor Company dealership.
Ford Motor Company reserves the right to modify or discontinue
Roadside Assistance at any time. Certain restrictions apply to Roadside
Assistance benefits. Call 1-800-241-3673 for further details.
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5. Federal requirements for emissions warranties
QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE
This chart shows your warranty coverage under two emissions warranties
that Ford Motor Company provides, in compliance with Federal
requirements. The warranties are:
•Emissions Defects Warranty
• Emissions Performance Warranty
For full details on emissions control coverage, see:
➡ Emissions Defects Warranty (page 18)
➡ Emissions Performance Warranty (pages 18-19)
➡ What is Covered? (pages 19-21)
➡ What is Not Covered? (page 21)
NOTE: The Focus Electric vehicle (or any fully-electric vehicle) is
not eligible for any emissions warranties described in this booklet.
*Applies to vehicles up to 8,500 pounds gross vehicle weight rating (GV\
WR)
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EMISSIONS DEFECTS WARRANTY COVERAGE
During the warranty coverage period, Ford Motor Company warrants that:
•your vehicle or engine is designed, built, and equipped to meet - at
the time it is sold - the emissions regulations of the U.S.
Environmental Protection Agency (EPA).
• your vehicle or engine is free from emissions-related defects in
factory-supplied materials or workmanship, which are defects that
could prevent the vehicle or engine from conforming with applicable
EPA regulations.
•
you will not be charged for diagnosis, repair, replacement, or adjustment
of parts containing an emissions-related defect. A list of emission-related
parts can be found in What is Covered?
on pages 19-21.
The emissions defects warranty coverage period for passenger cars and
light duty trucks (applies to vehicles up to 8,500 pounds GVWR is as
follows:
• 8 years or 80,000 miles (whichever occurs first) for catalytic
converters, electronic emissions control unit, and onboard emissions
diagnostic devices, including the Battery Energy Control Module
(BECM).
• 2 years or 24,000 miles (whichever occurs first) for all other covered
parts. (NOTE: Ford’s 3-year, 36,000-mile bumper-to-bumper coverage,
as described above, surpasses this mandatory federal coverage.)
EMISSIONS PERFORMANCE WARRANTY COVERAGE
Under Emissions Performance Warranty Coverage, Ford Motor Company
will repair, replace, or adjust - with no charge for labor, diagnosis, or
parts - any emissions control device or system, if you meet all of the
following conditions:
• You have maintained and operated your vehicle according to the
instructions on proper care in the Owner’s Manual, and this booklet.
• Your vehicle fails to conform, during the warranty coverage period, to
the applicable national EPA standards as determined by an EPA
approved inspection and maintenance program.
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•You are subject to a penalty or sanction under local, state, or federal
law because your vehicle has failed to conform to the emissions
standards. (A penalty or sanction can include being denied the right
to use your vehicle.)
• Your vehicle has not been tampered with, misused, or abused.
The warranty coverage period for:
Passenger cars and light duty trucks (applies to vehicles up to
8,500 pounds GVWR) as follows: -
8 years or 80,000 miles (whichever occurs first) for catalytic converters,electronic emissions control unit, and onboard emissions diagnostic
devices, including the Battery Energy Control Module (BECM).
- 2 years or 24,000 miles (whichever occurs first) for all other covered parts.
See WHAT IS COVERED below for list of covered parts.
Note that the warranty period begins on the Warranty Start Dateas
specified on page 2 of this booklet.
WHAT IS COVERED?
For your vehicle, if these parts contain an emissions-related defect, they
are covered by both the Emissions Defects Warranty and the Emissions
Performance Warranty.
• Air Flow Sensor
• Air/Fuel Feedback Control System and Sensors
• Air Induction System
• Battery Energy Control Module (BECM)
•
Brake Hydraulic/Electric Control Assembly (Plug-in Hybrid vehicles only)
• Brake Vacuum Pump (Plug-in Hybrid vehicles only)
• Catalytic Converter
• Electronic Engine Control Sensors and Switches
• Evaporative Emission Control System
• Exhaust Gas Recirculation (EGR) System
• Exhaust Manifold
• Exhaust Pipe (Manifold to Catalyst)
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•Fuel Filler Door Sensor (Plug-in Hybrid vehicles only)
• Fuel Filler Tube and Seal
• Fuel Injection System
• Fuel Injector Supply Manifold
• Fuel Tank
• High Voltage Battery
• HVAC Controller (Plug-in Hybrid vehicles only)
• Ignition Coil and/or Control Module
• Intake Manifold
• Inverter System Controller (Plug-in Hybrid vehicles only)
• Malfunction Indicator Lamp (MIL)/On-Board Diagnostic (OBD) System
• Motor Electronics Coolant Pump (Plug-in Hybrid vehicles only)
• PCV System and Oil Filler Cap
• PHEV Onboard Charger
• Powertrain Control Module (PCM)/Engine Control Module (ECM)*
• Spark Control Components
• Spark Plugs and Ignition Wires
• Thermostat
• Throttle Body Assembly (MFI)
• Transmission Assembly (Plug-in Hybrid vehicles only)
• Transmission Auxiliary Oil Pump (Plug-in Hybrid vehicles only)
• Transmission Fluid Temperature Sensor (Plug-in Hybrid vehicles only)
• Vacuum Distribution System
* Includes hardware and emission related software changes only
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Important Information About List of Parts
Also covered by the two emissions warranties are all emissions-related
bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors,
non diesel fuel lines, and wiring harnesses that are used with
components on the list of parts, above.
Concerning parts that should be replaced on a certain maintenance
schedule: these parts remain under warranty until : (a) the first
replacement time that is specified in yourOwner’s Manual; or (b) the
time or mileage limits of the Federal Defect and Performance Warranties
(whichever occurs first).
Your Ford Motor Company dealer maintains a complete list of parts
covered by the emissions performance warranty. For questions about
emission-related parts, contact your dealer.
WHAT IS NOT COVERED?
Ford Motor Company may deny you emissions warranty coverage if your
vehicle or a part does not contain an emissions-related defect or has
failed because of abuse, neglect, improper maintenance, unapproved
modifications, or any items included in What Is Not Covered?,
pages 12-15.
ADDITIONAL EMISSIONS PERFORMANCE WARRANTY
INFORMATION
If you need more information about getting service under the Federal
Emissions Performance Warranty, or if you want to report what you
believe to be violations of the terms of this warranty, you may contact:
U.S. Environmental Protection Agency
Office of Transportation and Air Quality
Compliance Division, Light-Duty Vehicle Group
Attn: Warranty Complaints
2000 Traverwood Drive
Ann Arbor, MI 48105
Email: [email protected]
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6. California requirements for emissions warranties
QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE
This chart shows the emissions warranty Ford Motor Company provides
for your vehicle under the emissions control warranty in accordance with
the regulations of the California Air Resources Board. This coverage is in
addition to Federal Emissions warranties (page 17).
NOTE: The Focus Electric vehicle (or any fully-electric vehicle) is
not eligible for any emissions warranties described in this booklet.
STANDARD EMISSIONS DEFECTS
WARRANTY FOR VEHICLES WITH GVWR* OF 14,000 LBS. & UNDER
Short- Term Warranty
Long-Term Warranty**
3/50,000
7/70,000
3/50,000
EMISSIONS PERFORMANCE
WARRANTY
(Vehicles of 14,000 LBS.* and under)
15/150,000
TRANSITIONAL ZERO
EMISSION VEHICLES (TZEV)*** DEFECTS AND
PERFORMANCE WARRANTY****
* Gross Vehicle Weight Rating
** These specific parts were selected on the basis of their estimated
replacement cost at the time the California Air Resources Board ce\
rtified
your vehicle for sale in California (up to 14,000 pounds GVWR).
*** Refer to your Vehicle Emission Control Information label for emissi\
ons
certification information.
**** Except for the high voltage battery, which is covered for 10 years \
or
150,000 miles (whichever occurs first).
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Vehicles Eligible for Standard California Emission Warranty Coverage
Standard California emission warranty coverage applies if your vehicle
meets the following two requirements:
•Your vehicle is registered in a state
1that has adopted and is enforcing
California emission warranty regulations applicable for your vehicle at
the time of repair, and
• Your vehicle is certified for sale in California as indicated on the
vehicle emission control information label.
1Subject to change, the following states have adopted and are enforcing
standard California emission warranty regulations:
California, Connecticut, Delaware, Maine, Maryland, Massachusetts, New
Jersey, New York, Oregon, Pennsylvania, Rhode Island, Vermont and
Washington
Vehicles Eligible for California Transitional Zero Emission Vehicle
(TZEV) Emission Warranty Coverage
California Transitional Zero Emissions Vehicle (TZEV) extended emission
warranty coverage applies if your vehicle meets the following two
requirements:
• Your vehicle is registered in a state** that has adopted and is
enforcing California TZEV emissions warranty regulations applicable to
your vehicle at the time of repair, and
• Your vehicle is certified as a TZEV in California as indicated on the
vehicle emission control information label.
**Subject to change, the following states have adopted and are enforcing
California TZEV emission warranty regulations:
California, Connecticut, Maine, Maryland, Massachusetts, New Jersey,
New York, Rhode Island, Oregon and Vermont (NOTE: Delaware,
Pennsylvania and Washington did not adopt the California TZEV emission
warranty; standard California emission warranty coverage applies to all
emission components).
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For full details about coverage under California requirements for
emissions control, see:
➡Defects Warranties (pages 24-30)
➡ Performance Warranty (pages 24-25)
➡ What Is Covered? (pages 27-30)
➡ What Is Not Covered? (page 30)
EXPLANATION OF CALIFORNIA EMISSIONS WARRANTIES
Your Warranty Rights and Obligations
The California Air Resources Board and Ford Motor Company are
pleased to explain the emission control system warranty on your
2018-model vehicle. In California, new motor vehicles must be designed,
built, and equipped to meet the State’s stringent anti-smog standards.
Ford must warrant the emission control system on your vehicle for the
periods of time listed on pages 24-30, provided there has been no abuse,
neglect, or improper maintenance of your vehicle.
Your emission control system may include parts such as the carburetor
or fuel injection system, the ignition system, catalytic converter, and the
engine computer. Also included may be hoses, belts, connectors, and
other emissions-related assemblies.
Where a warrantable condition exists, Ford Motor Company will repair
your vehicle at no cost to you including diagnosis, parts, and labor.
MANUFACTURER’S WARRANTY COVERAGE
For Vehicles Eligible for Standard California Emission Warranty Coverage
If Gross Vehicle Weight Rating is 14,000 lbs. or less:
For 3 years or 50,000 miles (whichever first occurs):
1. If your vehicle fails a Smog Check inspection, all necessary repairs and
adjustments will be made by Ford to ensure that your vehicle passes the
inspection. This is your emission control system PERFORMANCE
WARRANTY.
2. If any emissions-related part on your vehicle is defective, the part will
be repaired or replaced by Ford. This is your short-term emission control
system DEFECTS WARRANTY.
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For 7 years or 70,000 miles (whichever first occurs):
1. If an emissions-related part listed on page 29 with coverage for 7 years
or 70,000 miles is defective, or if its failure causes your vehicle to fail a
smog check inspection, the part will be repaired or replaced by Ford.
This is your long-term emission control system DEFECTS WARRANTY.
For Vehicles Eligible for California TZEV Emission Warranty Coverage
Except as noted below, for 15 years or 150,000 miles (whichever first
occurs):
1. If your vehicle fails a Smog Check inspection, all necessary repairs and
adjustments will be made by Ford to ensure that your vehicle passes the
inspection. This is your emission control system PERFORMANCE
WARRANTY.
2. If any emissions-related part on your vehicle is defective, the part will
be repaired or replaced by Ford. This is your short-term emission control
system DEFECTS WARRANTY.
NOTE: The TZEV warranty period for the high-voltage battery is
10 years or 150,000 miles (whichever first occurs).
Owner’s Warranty Responsibilities
As the vehicle owner, you are responsible for the performance of the
required maintenance listed in your owner’s manual. Ford Motor
Company recommends that you retain all receipts covering maintenance
on your vehicle, but Ford cannot deny warranty coverage solely for the
lack of receipts or for your failure to ensure the performance of all
scheduled maintenance.
You are responsible for presenting your vehicle to a Ford Motor
Company dealer as soon as a problem exists. The warranty repairs
should be completed in a reasonable amount of time, not to exceed
30 days.
As the vehicle owner, you should also be aware that Ford Motor
Company may deny you warranty coverage if your vehicle or a part has
failed due to abuse, neglect, improper maintenance, or unapproved
modifications.25