service reset FORD E-350 2021 Owners Manual

Resuming the Set Speed
.........................104
Cruise Control Indicators ..........................
104
Using Adaptive Cruise Control ...............
104
Driving Aids
Driver Alert ........................................................
111
Lane Keeping System ..................................
112
Steering ............................................................
115
Pre-Collision Assist ......................................
116
Load Carrying
Load Limit ......................................................
120
Towing
Towing a Trailer .............................................
125
Recommended Towing Weights ...........
126
Essential Towing Checks ..........................
130
Towing the Vehicle on Four Wheels ......
136
Driving Hints
Breaking-In .....................................................
137
Reduced Engine Performance ................
137
Economical Driving ......................................
137
Driving Through Water ...............................
138
Floor Mats ......................................................
138
Roadside Emergencies
Roadside Assistance .................................
140
Hazard Flashers ............................................
141
Fuel Shutoff ....................................................
141
Jump Starting the Vehicle ........................
142
Transporting the Vehicle ...........................
143
Customer Assistance
Getting the Services You Need ...............
145
In California (U.S. Only) ............................
146
The Better Business Bureau (BBB) Auto Line Program (U.S. Only) ......................
147
Getting Assistance Outside the U.S. and Canada ........................................................
148Ordering Additional Owner's Literature
........................................................................\
.
149
Reporting Safety Defects (U.S. Only) ........................................................................\
.
149
Reporting Safety Defects (Canada Only) ........................................................................\
.
150
Fuses
Fuse Specification Chart ...........................
151
Changing a Fuse ..........................................
159
Maintenance
General Information ....................................
161
Opening and Closing the Hood ...............
161
Under Hood Overview ...............................
162
Engine Oil Dipstick ......................................
163
Engine Oil Check ..........................................
163
Oil Change Indicator Reset ......................
164
Engine Coolant Check ...............................
165
Automatic Transmission Fluid Check ........................................................................\
169
Brake Fluid Check ..........................................
171
Power Steering Fluid Check .....................
172
Washer Fluid Check .....................................
173
Fuel Filter .........................................................
173
Changing the 12V Battery ..........................
173
Checking the Wiper Blades ......................
174
Changing the Wiper Blades .....................
175
Adjusting the Headlamps .........................
175
Removing a Headlamp ..............................
176
Changing a Bulb ............................................
177
Changing the Engine Air Filter .................
178
Vehicle Care
General Information ...................................
180
Cleaning Products ......................................
180
Cleaning the Exterior .................................
180
Waxing .............................................................
182
Cleaning the Engine ....................................
182
3
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201910, First-Printing Table of Contents

Your vehicle has electronic control units
that have data recording functionality and
the ability to permanently or temporarily
store data. This data could include
information on the condition and status of
your vehicle, vehicle maintenance
requirements, events and malfunctions.
The types of data that can be recorded are
described in this section. Some of the data
recorded is stored in event logs or error
logs.
Note:
Error logs are reset following a service
or repair.
Note: We may provide information in
response to requests from law enforcement,
other government authorities and third
parties acting with lawful authority or
through a legal process. Such information
could be used by them in legal proceedings.
Data recorded includes, for example:
• Operating states of system
components, for example, fuel level,
tire pressure and battery charge level.
• Vehicle and component status, for
example, wheel speed, deceleration,
lateral acceleration and seatbelt
status.
• Events or errors in essential systems,
for example, headlamps and brakes.
• System responses to driving situations,
for example, airbag deployment and
stability control.
• Environmental conditions, for example,
temperature.
Some of this data, when used in
combination with other information, for
example, an accident report, damage to a
vehicle or eyewitness statements, could
be associated with a specific person. Service Data
Service data recorders in your vehicle are
capable of collecting and storing
diagnostic information about your vehicle.
This potentially includes information about
the performance or status of various
systems and modules in the vehicle, such
as engine, throttle, steering or brake
systems. In order to properly diagnose and
service your vehicle, Ford Motor Company
(Ford of Canada in Canada), and service
and repair facilities may access or share
among them vehicle diagnostic
information received through a direct
connection to your vehicle when
diagnosing or servicing your vehicle.
Additionally, Ford Motor Company (Ford
of Canada, in Canada) may, where
permitted by law, use vehicle diagnostic
information for vehicle improvement or
with other information we may have about
you, for example, your contact information,
to offer you products or services that may
interest you. Data may be provided to our
service providers such as part suppliers
that may help diagnose malfunctions, and
who are similarly obligated to protect data.
We retain this data only as long as
necessary to perform these functions or to
comply with law. We may provide
information where required in response to
official requests to law enforcement or
other government authorities or third
parties acting with lawful authority or court
order, and such information may be used
in legal proceedings. For U.S. only (if
equipped), if you choose to use connected
apps and services, you consent that certain
diagnostic information may also be
accessed electronically by Ford Motor
Company and Ford authorized service
facilities, and that the diagnostic
information may be used to provide
services to you, personalizing your
experience, troubleshoot, and to improve
products and services and offer you
products and services that may interest
8
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201910, First-Printing Introduction

you, where permitted by law. For Canada
only, for more information, please review
the Ford of Canada privacy policy at
www.ford.ca, including our U.S. data
storage and use of service providers in
other jurisdictions who may be subject to
legal requirements in Canada, the United
States and other countries applicable to
them, for example, lawful requirements to
disclose personal information to
governmental authorities in those
countries.
Event Data
This vehicle is equipped with an event data
recorder. The main purpose of an event
data recorder is to record, in certain crash
or near crash-like situations, such as an
airbag deployment or hitting a road
obstacle; this data assist in understanding
how a vehicle
’s systems performed. The
event data recorder is designed to record
data related to vehicle dynamics and
safety systems for a short period of time,
typically 30 seconds or less.
The event data recorder in this vehicle is
designed to record such data as:
• How various systems in your vehicle
were operating;
• Whether or not the driver and
passenger seatbelts were
buckled/fastened;
• How far (if at all) the driver was
depressing the accelerator and/or the
brake pedal; and
• How fast the vehicle was traveling; and
• Where the driver was positioning the
steering wheel.
This data can help provide a better
understanding of the circumstances in
which crashes and injuries occur. Note:
Event data recorder data is recorded
by your vehicle only if a non-trivial crash
situation occurs; no data is recorded by the
event data recorder under normal driving
conditions and no personal data or
information (e.g., name, gender, age, and
crash location) is recorded. However, other
parties, such as law enforcement, could
combine the event data recorder data with
the type of personally identifying data
routinely acquired during a crash
investigation.
To read data recorded by an event data
recorder, special equipment is required,
and access to the vehicle or the event data
recorder is needed. In addition to the
vehicle manufacturer, other parties, such
as law enforcement, that have such special
equipment, can read the information if they
have access to the vehicle or the event
data recorder.
Comfort, Convenience and
Entertainment Data
Your vehicle has electronic control units
that have the ability to store data based
on your personalized settings. The data is
stored locally in the vehicle or on devices
that you connect to it, for example, a USB
drive or digital music player. You can delete
some of this data and also choose whether
to share it through the services to which
you subscribe.
Comfort and Convenience Data
Data recorded includes, for example:
• Seat and steering wheel position.
• Climate control settings.
• Radio presets.
9
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201910, First-Printing Introduction

Vehicles With SYNC
Mobile Device Data
If you connect a mobile device to your
vehicle, you can display data from your
device on the touchscreen for example,
music and album art. You can share your
vehicle data with mobile apps on your
device through the system.
The mobile apps function operates by your
connected device sending data to us in the
United States. The data is encrypted and
includes the vehicle identification number
of your vehicle, the SYNC module serial
number, odometer, enabled apps, usage
statistics and debugging information. We
retain it only as long as necessary to
provide the service, to troubleshoot, for
continuous improvement and to offer you
products and services that may be of
interest to you according to your
preferences and where allowed by law.
If you connect a cell phone to the system,
the system creates a profile that links to
that cell phone. The cell phone profile
enables more mobile features and efficient
operation. The profile contains, for
example, data from your phonebook, read
and unread text messages and call history,
including history of calls when your cell
phone was not connected to the system.
If you connect a media device, the system
creates and retains a media device index
of supported media content. The system
also records a short diagnostic log of
approximately 10 minutes of all recent
system activity.
The cell phone profile, media device index
and diagnostic log remain in your vehicle
unless you delete them and are generally
accessible only in your vehicle when you
connect your cell phone or media device.
If you no longer plan to use the system or
your vehicle, we recommend you use the
master reset function to erase the stored
information.
System data cannot be accessed without
special equipment and access to your
vehicle's module.
For additional information about our
privacy policy, refer to your local Ford
website.
Note:
To find out if your vehicle has a
connectivity technology, visit
www .For dC onne c t e d . c om .
Vehicles With an Emergency Call
System
When the emergency call system is active,
it may disclose to emergency services that
your vehicle has been in a crash involving
the deployment of an airbag or activation
of the fuel pump shut-off. Certain versions
or updates to the emergency call system
may also be capable of electronically or
verbally disclosing to emergency services
operators your vehicle location or other
details about your vehicle or crash to assist
emergency services operators to provide
the most appropriate emergency services.
If you do not want to disclose this
information, do not activate the emergency
call system.
Note: You cannot deactivate emergency
call systems that are required by law.
PERCHLORATE
Certain components in your vehicle such
as airbag modules, seatbelt pretensioners
and remote control batteries may contain
perchlorate material. Special handling
may apply for service or vehicle end of life
disposal.
11
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201910, First-Printing Introduction

Potential station issues
Action
Cause
Issues
No action required. This is a
broadcast issue.
This is poor time alignment
by the radio broadcaster.
Echo, stutter, skip or repeat
in audio.
Increase or decrease in
audio volume.
No action required. The
reception issue may clear up
as you continue to drive.
The radio is shifting between
analog and digital audio.
Sound fading or blending in
and out.
No action required. This is
normal behavior. Wait until
the audio is available.
The digital multicast is not
available until the HD Radio
broadcast is decoded. Once
decoded, the audio is avail-
able.
There is an audio mute
delay when selecting HD2 or
HD3, multicast preset or
Direct Tune.
No action required. The
station is not available in
your current location.
The previously stored
multicast preset or direct
tune is not available in your
current reception area.
Cannot access HD2 or HD3
multicast channel when
recalling a preset or from a
direct tune.
Fill out the station issue
form at website listed
below.1
Data service issue by the
radio broadcaster.
Text information does not
match currently playing
audio.
Fill out the station issue
form at website listed
below.1
Data service issue by the
radio broadcaster.
There is no text information
shown for currently selected
frequency.
1 http://hdradio.com/stations/feedback
HD Radio Technology manufactured under
license from iBiquity Digital Corporation
and foreign patents. HD Radio and the HD
and HD Radio logos are proprietary
trademarks of DTS Ford Motor Company
and DTS are not responsible for the
content sent using HD Radio technology.
Content may be changed, added or deleted
at any time at the station owner's
discretion. CONNECTING A BLUETOOTH
DEVICE
Pairing a Device Press the button.
Select Bluetooth and follow the
instructions on the screen.
240
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201910, First-Printing Audio System
(If Equipped)E142607

SiriusXM satellite radio is a
subscription-based satellite radio service
that broadcasts a variety of music, sports,
news, weather, traffic and entertainment
programming. Your factory-installed
SiriusXM satellite radio system includes
hardware and a limited subscription term,
which begins on the date of sale or lease
of your vehicle. See an authorized dealer
for availability.
For more information on extended
subscription terms (a service fee is
required), the online media player and a
complete list of SiriusXM satellite radio
channels, and other features, please visit
www.siriusxm.com in the United States,
www.siriusxm.ca in Canada, or call
SiriusXM at 1-888-539-7474.
Satellite Radio Electronic Serial
Number (ESN)
You need your ESN to activate, modify or
track your satellite radio account. When in
satellite radio mode, tune to channel 0.
Troubleshooting Action
Condition
Message
No action required. This
message should disappear
shortly.
Radio requires more than
two seconds to produce
audio for the selected
channel.
Acquiring…
If this message does not
clear shortly, or with an igni-
tion key cycle, your receiver
may have a fault. See an
authorized dealer for service.
There is an internal module
or system failure present.
Satellite antenna fault
SIRIUS system failure
Tune to another channel or
choose another preset.
The channel is no longer
available.
Invalid Channel
Contact SiriusXM at 1-888-
539-7474 to subscribe to
the channel, or tune to
another channel.
Your subscription does not
include this channel.
Unsubscribed Channel
The signal is blocked. When
you move into an open area,
the signal should return.
The signal is lost from the
SiriusXM satellite or Siri-
usXM tower to your vehicle
antenna.
No Signal
No action required. The
process may take up to
three minutes.
Update of channel
programming in progress.
Updating…
242
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201910, First-Printing Audio System (If Equipped)

Operating in Dusty or Sandy Conditions (Such as Unpaved or Dusty Roads)
Replace engine air filter.
Inspect frequently, service
as required
Inspect the wheels and related components for abnormal
noise, wear, looseness or drag.
Every 5,000 mi (8,000 km)
Rotate the tires1
, inspect tires for wear and measure the
tread depth.
Change the engine oil and filter. 2
Every
5,000 mi (8,000 km)
or six months
Perform a multi-point inspection.
1 Vehicles with dual rear wheels should rotate the front wheels when specified; rear wheels
only if unusual wear is noted.
2 Reset your Intelligent Oil-Life Monitor after each engine oil and filter change. See
Oil
Change Indicator Reset (page 164). Exclusive Use of E85 - Flex Fuel Vehicles Only
If ran exclusively on E85, fill the fuel tank with regular
unleaded fuel.
Every oil change
Exceptions
There are several exceptions to the Normal
Schedule:
Axle(s) and transfer case, four-wheel drive
vehicles, fluid changes or level checks are
not required unless a leak is suspected or
the assembly has been submerged in
water. Contact an authorized dealer for
service. California fuel filter replacement: If you
register your vehicle in California, the
California Air Resources Board has
determined that the failure to perform this
maintenance item does not nullify the
emission warranty or limit recall liability
before the completion of your vehicle's
useful life. We however, urge you to have
all recommended maintenance services
performed at the specified intervals and
to record all vehicle service.
Hot climate oil change intervals
:
Vehicles operating in the Middle East,
North Africa, Sub-Saharan Africa or
locations with similar climates using an
American Petroleum Institute (API)
Certified for Gasoline Engines (Certification
mark) oil of SM or SN quality, the normal
oil change interval is 5,000 mi (8,000 km)
.
256
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201910, First-Printing Scheduled Maintenance

A
A/C
See: Climate Control........................................... 70
About This Manual...........................................5
ABS See: Brakes............................................................. 97
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes.................................................................. 97
Accessories....................................................245
Accessories See: Replacement Parts
Recommendation............................................ 12
ACC See: Using Adaptive Cruise Control............104
Adjusting the Headlamps..........................175 Vertical Aim Adjustment Procedure............175
Adjusting the Steering Wheel....................47
Airbag Disposal...............................................38
Air Conditioning See: Climate Control........................................... 70
Air Filter See: Changing the Engine Air Filter..............178
Appendices....................................................267
At a Glance........................................................16
Audible Warnings and Indicators.............62 Headlamps On Warning Chime...................... 62
Key in Ignition Warning Chime........................ 62
Parking Brake On Warning Chime.................. 62
Audio System
................................................235
General Information......................................... 235
Audio Unit.......................................................235 Accessing the Sound Settings...................... 236
Accessing the System Settings.................... 236
Adjusting the Volume....................................... 236
Changing Radio Stations................................ 236
Pausing or Playing Media............................... 236
Returning to the Previous Screen................236
Scrolling Through the Menu Options.........236
Selecting a Menu Option................................. 237
Selecting Media.................................................. 236
Selecting the Radio........................................... 237
Setting a Memory Preset................................. 237
Switching the Audio Unit On and Off.........237
Using a Cell Phone............................................. 237
Using Seek, Fast Forward and Reverse.............................................................. 237Autolamps.........................................................51
Windshield Wiper Activated
Headlamps......................................................... 51
Automatic High Beam Control
..................53
Automatic High Beam Control Indicators........................................................53
Automatic Transmission
.............................92
Brake-Shift Interlock.......................................... 94
If Your Vehicle Gets Stuck in Mud or Snow.................................................................... 95
Progressive Range Selection - PRS..............94
Putting your vehicle in or out of gear:...........92
Understanding Your SelectShift Automatic ™ Transmission.......................... 93
Automatic Transmission Fluid Check.............................................................169
Automatic Transmission Fluid Filter.............171
Checking Automatic Transmission Fluid.................................................................... 169
Auxiliary Power Points
..................................76
110 Volt AC Power Point..................................... 76
12 Volt DC Power Point....................................... 76
Locations................................................................. 76
Auxiliary Switches.......................................246 Upfitter Interface Module................................ 247
B
Battery See: Changing the 12V Battery....................... 173
Bonnet Lock See: Opening and Closing the Hood............161
Booster Seats
..................................................23
Types of Booster Seats...................................... 23
Brake Fluid Check...........................................171 Brake Fluid Service Interval............................. 172
Brakes.................................................................97 General Information............................................ 97
Breaking-In......................................................137
Bulb Specification Chart...........................232
C
Canceling the Set Speed...........................103
Capacities and Specifications................223 Air Conditioning System.................................. 223
Alternative Engine Oil for Extremely Cold Climates........................................................... 226
291
E-Series (TE4) Canada/United States of America, enUSA, Edition date: 201910, First-Printing Index