towing FORD E SERIES 2002 4.G User Guide

GETTING ROADSIDE ASSISTANCE
To fully assist if you should have a vehicle concern, Ford Motor Company
offers a complimentary roadside assistance program. This program is
separate from the New Vehicle Limited Warranty. The service is available:
²24±hours, seven days a week
²for the Basic warranty period (Canada) or New Vehicle Limited
Warranty period (U.S.) of three years or 60 000 km (36 000 miles),
whichever comes first on Ford and Mercury vehicles, and four years or
80 000 km (50 000 miles) on Lincoln vehicles
Roadside assistance will cover:
²changing a flat tire
²jump-starts
²lock-out assistance
²limited fuel delivery*
²towing of your disabled vehicle to the nearest Ford Motor Company
dealership, or your selling dealer if within 25 kms (15.5 miles) of the
nearest Ford Motor Company dealership (one tow per disablement).
Even non-warranty related tows, like accidents or getting stuck in the
mud or snow, are covered (some exclusions apply, such as impound
towing or repossession).
* Canadian customers refer to yourRoadside Assistance supplement
for exact fuel amounts.
USING ROADSIDE ASSISTANCE
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment in Ford vehicles and is
mailed to you if you own a Mercury or Lincoln. In Canada, the card is
found in the Roadside Assistance book in the glove compartment.
U.S. Ford or Mercury vehicle customers who require roadside assistance,
call 1±800±241±3673; Lincoln vehicle customers call 1±800±521±4140.
Canadian customers who require roadside assistance, call
1±800±665±2006.
Roadside emergencies
173

WRECKER TOWING
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member, your roadside assistance center.
It is recommended that your vehicle be towed by wheel lift or flatbed
equipment. However, a slingbelt with T-hooks can also be used.
If your vehicle is equipped with an air dam and must be towed from the
front, it is recommended that your vehicle be towed by wheel lift or
flatbed equipment to prevent damage to the air dam.
If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.
Ford Motor Company provides a towing manual for all authorized tow
truck operators. Have your tow truck operator refer to this manual for
proper hook-up and towing procedures for your vehicle.
Roadside emergencies
196

In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state's warranty laws. Ford is also
allowed a final repair attempt in some states.
In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
²Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
²Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options, or visit the Ford ESP website at
www.ford-esp.com.
Customer assistance
199

²Idling for long periods of time (greater than one minute) may waste
fuel.
²Anticipate stopping; slowing down may eliminate the need to stop.
²Sudden or hard accelerations may reduce fuel economy.
²Slow down gradually.
²Driving at reasonable speeds (traveling at 88 km/h [55 mph] uses 15%
less fuel than traveling at 105 km/h [65 mph]).
²Revving the engine before turning it off may reduce fuel economy.
²Using the air conditioner or defroster may reduce fuel economy.
²You may want to turn off the speed control in hilly terrain if
unnecessary shifting between third and fourth gear occurs.
Unnecessary shifting of this type could result in reduced fuel
economy.
²Warming up a vehicle on cold mornings is not required and may
reduce fuel economy.
²Resting your foot on the brake pedal while driving may reduce fuel
economy.
²Combine errands and minimize stop-and-go driving.
Maintenance
²Keep tires properly inflated and use only recommended size.
²Operating a vehicle with the wheels out of alignment will reduce fuel
economy.
²Use recommended engine oil. Refer toLubricant specificationsin
this chapter.
²Perform all regularly scheduled maintenance items. Follow the
recommended maintenance schedule and owner maintenance checks
found in your vehicle scheduled maintenance guide.
Conditions
²Heavily loading a vehicle or towing a trailer may reduce fuel economy
at any speed.
²Carrying unnecessary weight may reduce fuel economy (approximately
0.4 km/L [1 mpg] is lost for every 180 kg [400 lb] of weight carried).
Maintenance and specifications
240

I
Ignition .......................148, 260±261
Infant seats
(see Safety seats) .....................139
Inspection/maintenance (I/M)
testing ........................................242
Instrument panel
cleaning ...................................211
cluster ................................12, 211
lighting up panel and
interior .......................................86
J
Jack ............................................184
positioning ...............................184
storage .....................................184
Jump-starting your vehicle ......191
K
Keys
key in ignition chime ...............16
positions of the ignition .........148
L
Lamps
bulb replacement
specifications chart ..................88
cargo lamps ...............................86
daytime running light ...............85
headlamps .................................85
headlamps, flash to pass ..........86
instrument panel, dimming .....86
interior lamps ...........................87
replacing bulbs ...................88±93
Lane change indicator (see
Turn signal) .................................86Lights, warning and indicator ....12
air bag ........................................14
anti-lock brakes (ABS) ....13, 153
brake ..........................................13
charging system ........................14
check coolant ............................14
cruise indicator .........................14
door ajar ....................................15
engine oil pressure ...................14
high beam .................................15
low fuel ......................................14
safety belt .................................13
service engine soon ..................12
turn signal indicator .................15
Load limits .................................160
GAWR ......................................160
GVWR ......................................160
trailer towing ..........................160
Loading instructions .................162
Lubricant specifications ...258, 260
Lumbar support, seats .............114
M
Mirrors
fold away ...................................98
side view mirrors (power) .......97
Motorcraft parts ................238, 253
O
Octane rating ............................236
Odometer .....................................19
Oil (see Engine oil) ..................217
Overdrive ...................................102
Index
270

snow tires and chains ............252
tire grades ...............................249
treadwear ................................249
Towing .......................................163
recreational towing .................172
trailer towing ..........................163
wrecker ....................................196
Traction-lok rear axle ...............155
Transmission .............................156
fluid, checking and adding
(automatic) .............................245
fluid, refill capacities ..............254
lubricant specifications ..258, 260
Transmission control indicator
light ..............................................15
Trip odometer .............................19
Trunk .........................................106
Turn signal ............................15, 86V
Vehicle dimensions ...................261
Vehicle Identification Number
(VIN) ..........................................263
Vehicle loading ..........................160
Ventilating your vehicle ...........152
W
Warning chimes .....................15±16
Warning lights (see Lights) .......12
Washer fluid ..............................217
Water, Driving through .............160
Windows
power .........................................96
Windshield washer fluid and
wipers
checking and adding fluid .....217
checking and cleaning ..............94
operation ...................................94
replacing wiper blades .............95
Wrecker towing .........................196
Index
272