reset FORD E SERIES 2011 4.G Quick Reference Guide

11. Press OK when the desired selection appears in the radio display. If
you have changed the language setting, the display will read UPDATING.
Once the change is complete, SYNCwill confirm the change audibly and
in the radio display. SYNCwill then take you back to the ADVANCED
menu.
Returning to the factory defaults
SYNCallows you to return to the factory defaults settings. This
selection will not erase your indexed information. If you wish to erase all
information, refer toPerforming a master reset.
Note:To scroll, press
SEEKor/.
1. Press AUX repeatedly until SYNC appears.
2. Press MENU. MEDIA MENU will momentarily appear in the display.
3. Press OK to access the PLAY MENU.
4. Scroll repeatedly until SYSTEM SETTINGS appears in the radio
display.
5. Press OK to confirm and enter the SYSTEM SETTINGS menu.
6. Scroll repeatedly until ADVANCED appears in the radio display.
7. Press OK to confirm and enter the ADVANCED menu.
8. Scroll repeatedly until DEFAULTS appears in the radio display.
9. Press OK. The display will read RESTORE?
10. Press OK to confirm. The display will read RESTORED. SYNCwill
take you back to the ADVANCED SETTINGS menu.
Performing a master reset
A master reset allows you to completely erase all information stored in
SYNC(all phone book, call history and text message information as well
as all paired devices) and return to the factory default settings.
Note:Once a mast reset has been completed, you must re-insert your
USB device to access the contents.
Note:To scroll, press
SEEKor/.
1. Press AUX repeatedly until SYNC appears.
2. Press MENU. MEDIA MENU will momentarily appear in the radio
display.
3. Press OK to access PLAY MENU.
SYNCmedia features
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2011 SYNC/MGM(mgm)
Supplement, 2nd Printing
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4. Scroll repeatedly until SYSTEM SETTINGS appears in the radio
display.
5. Press OK to confirm and enter the SYSTEM SETTINGS menu.
6. Scroll repeatedly until ADVANCED appears in the radio display.
7. Press OK to confirm and enter the ADVANCED menu.
8. Scroll repeatedly until MASTER RESET appears in the radio display
9. Press OK. SYNCwill ask you to confirm the master reset.
10. Press OK to confirm. The radio display will read RESET DONE.
SYNCwill take you back to the ADVANCED SETTINGS menu.
Installing new vehicle applications
You can download new software applications (if available) and then load
the desired applications onto SYNCthrough your USB port. Please refer
to www.SyncMyRide.com for further information.
USING SYNC’S PLAY MENU
The SYNCPLAY MENU allows you to play your music by playing all
selections, by artist listing, album listing, genre listing, playlists, tracks,
or by selecting similar music to what is currently playing. You can also
choose to ‘Explore USB’ which will allow you to explore supported digital
music files on your playing device.
WARNING:SYNCPLAY MENU manual control is a backup
interface to voice commands. Do not use SYNCPLAY MENU
manual control while driving.
Note:The PLAY MENU is only available for indexable media through the
USB port. This is not available for LINE IN and BT AUDIO.
SYNCis able to organize and sort your indexed media from your
playing device by metadata tags. Metadata tags are descriptive software
identifiers embedded in your media files which provide information about
the media file. SYNCsupports the following metadata tags:
•Artist
•Album
•Genre
•Track
If your indexed media files contain no information embedded in these
metadata tags, SYNCwill automatically classify the empty metadata tags
as UNKNOWN.
SYNCmedia features
60SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

TROUBLESHOOTING
Your SYNCsystem is easy to use. However, should questions arise,
please refer to the tables below as well as theHelpful Hintssection that
follows.
Use the website at any time to check your phone’s compatibility, register
your account and set preferences as well as access a customer
representative via an on-line chat (during certain hours). Visit
www.SyncMyRide.com or www.syncmaroute.ca for more information.
Phone issues
Issue Possible
Cause(s)Possible Solution(s)
There seems to
be a lot of
background noise
during a phone
call.The audio control
settings on your
phone may be
affecting the
performance of
SYNC.Review your phone’s user guide
regarding audio adjustments.
During a call, I
can hear the
other person but
they can’t hear
me.Possible phone
malfunction.Try turning off the device,
resetting or removing the
battery of the device and try
again.
SYNC is not able
to download my
phonebook.•This is a phone
dependent
feature.
•Possible phone
malfunction.•Go to the web site to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the battery of the device, then
try again.
•Try “pushing” your phonebook
contacts to SYNC by using the
Add Contacts feature. Refer to
Modifying your phone book.
•Use the “SYNCmyphone”
feature available on the web
site.
Troubleshooting
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2011 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

Phone issues
Issue Possible
Cause(s)Possible Solution(s)
The system says
“Phonebook
Downloaded” but
my phonebook in
SYNC is empty or
is missing
contacts.Limitations on
your phone’s
capability.•Try ’pushing’ your phonebook
contacts to SYNC by using the
Add Contacts feature. Refer to
Modifying your phone book.
•If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
Remove any pictures or special
ring tones associated with the
missing contact.
I’m having trouble
connecting my
phone to SYNC.•This is a phone
dependent
feature.
•Possible phone
malfunction.•Go to the web site to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the battery of the device then
try again.
•Try deleting your device from
SYNC, and deleting SYNC on
your device then try to pair
again.
•Check the security and “auto
accept/prompt alway”’ settings
relative to the SYNCBluetooth
connection on your phone.
•Update your device’s software
firmware.
•Turn off the Auto phonebook
download setting. Refer to
Automatically downloading
your phonebook.
Troubleshooting
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2011 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

Phone issues
Issue Possible
Cause(s)Possible Solution(s)
Text messaging is
not working on
SYNC.•This is a phone
dependent
feature.
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the battery of the device then
try again.
Troubleshooting
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2011 SYNC/MGM(mgm)
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USA(fus)

USB/Media issues
Issue Possible
Cause(s)Possible Solution(s)
I’m having trouble
connecting my
device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the battery of the device and try
to connect your device again.
•Ensure that you are using the
manufacturer’s cable.
•Ensure that the USB cable is
properly inserted into your
device and the USB port in the
vehicle.
•Ensure that your device does
not have an auto—install
program or active security
settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Ensure that you are not leaving
your device in your vehicle
during very hot or cold
temperatures.
Bluetoothaudio
won’t stream.•This is a phone
dependent
feature.
•The device is
not connected.•Ensure that the device is
connected to SYNC and that you
have pressed play on your
device.
Troubleshooting
71SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)

Pairing your phone .....................39
Performing a master reset ...44, 59
Phone dependent features ...........6
Phone redial ................................21
Phone settings ............................26
Phone status ...............................26
Play menu ....................................56
Playing a specific track ..............65
Playing similar music ..................67
Privacy information ......................5
Putting a call on/off hold ...........19
Q
Quick reference chart ................11
R
Returning to factory
defaults ..................................43, 59
S
Safety information ........................5
Selecting and playing specific
albums .........................................63
Selecting and playing specific
artists ...........................................62
Selecting different genres ..........63
Selecting different media
sources .........................................49
Sending new text messages .......24
Setting a phone as primary .......40
Setting a ring tone ......................27
Streaming music from your
phone ...........................................50SYNCcustomer support ...........77
SYNCvoice recognition
feature ...........................................6
System settings ...........................38
T
Text messaging ...........................23
Traffic, Directions and
Information ..................................30
Turning Bluetooth on/off ............41
Turning prompts on/off ........42, 57
U
Using privacy mode ....................18
Using SYNC’s play menu ..........60
Using the Auxiliary input jack
(Line in) ......................................51
Using the media settings ............52
Using the play all feature ...........61
Using the quick dial feature ......17
Using voice commands with
SYNC............................................9
Using your media menu .............48
V
Vehicle health report ..................36
Voice commands in media
mode ............................................46
Voice commands in phone
mode ............................................13
W
What is SYNC? ............................4
What’s playing? ...........................48
Index
87
2011 SYNC/MGM(mgm)
Supplement, 2nd Printing
USA(fus)