audio FORD E SERIES 2013 4.G Owner's Manual

USB/Media Issues
Issue Possible
Cause(s)Possible Solution(s)
I am having
trouble
connecting my
device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Make sure you are using the
manufacturer’s cable.
•Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•Make sure that the device
does not have an auto-install
program or active security
settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Make sure you are not leaving
the device in your vehicle
during very hot or cold
temperatures.
Bluetooth audio
does not stream.•Thisisa
phone-dependent
feature, OR
•The device is
not connected.Make sure the device is
connected to SYNC and that you
have pressed play on your
device.
SYNC does not
recognize music
that is on my
device.•Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
•The file may be
corrupted, OR
•The song may
have copyright
protection which
does not allow it
to play.•Make sure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
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STATUS BARS
The top status bar shows the
current mode, exterior temperature,
time and display icons if you have
enabled Bluetooth or other options.
The bottom status bar shows the
Home icon and may also show the
Artist and Title of the currently
playing CD, Artist and Title for
Jukebox and radio.
Customizing Your Home Screen
Depending on your vehicle’s option package and software, your screens
may vary in appearance from the screens shown in this section. Your
features may also be limited depending on your market. Check with your
authorized dealer for availability.
Press the house icon to access the home screen. Here you can:
•Save or view pictures.
•View your current audio settings.
•Display the audio visualizer.
You can split the screen in to two or three different sections, or you can
choose to have one main view.
•The left side displays an uploaded photo or the map screen.
•The right side can also display the uploaded photo. The upper right
panel only displays the current audio settings. The lower right panel
displays the vehicle’s visualizer.
Loading Photos
Note:The system is not compatible with discs written in Packet Write
mode.
Note:Only the photograph(s) which meets these conditions are displayed.
Your system allows you to save and view up to 32 photos. The photo
display has the following limitations:
•The file must be 1.5MB or smaller.
•The file extension must be JPE, JPG or JPEG.
•The file path must be 255 characters or fewer.
•Up to 256 files or folders can be displayed in one folder.
•
The CD or DVD must be ISO 9660 format, UDF format is not supported.
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Cleaning the Touchscreen Display
Clean the display with a clean, soft cloth, such as one used for cleaning
glasses. If dirt or finger prints are still visible, apply a small amount of
alcohol to the cloth. Do not pour or spray alcohol onto the display. Do
not use detergent or any type of solvent to clean the display.
USING VOICE RECOGNITION
This system helps you control many features using voice commands. This
allows you to keep your hands on the wheel and focus on what is in
front of you. The system provides feedback through audible tones,
prompts, questions and spoken confirmations depending on the situation
and the chosen level of interaction (voice settings).
The system also asks short questions (confirmation prompts) when it is
not sure of your request or when there are multiple possible responses
to your request.
When using voice commands, words and icons may also appear in the
lower left status bar indicating the status of the voice session (i.e.,
listening, success, failed, paused or try again).
How To Use Voice Commands with Your System
Press the voice icon; after the tone, speak your command
clearly.
These commands can be said at any time
“Audio” “Navigation”
“CD” “Radio”
“Disc” “SYNC”
*
“Display mode” “Tutorial”
“DVD” “User profile”
“Jukebox” “Video CD”
“Line in” “Voice settings”
“Mobile apps” “Help”
*If equipped.
To access a list of all available voice commands, press the I hard button.
Select the Help tab on the touchscreen, then the Voice Commands tab
and choose the desired category.
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When you select: You can:
Show PresetsView the preset stations. To save a station,
press and hold one of the memory preset
hard buttons or memory preset areas on the
touchscreen. There is a brief mute while the
station is being saved, then sound returns
when it is done.
Set PTY/AllSelect a category of music you would like to
search for and then choose to either seek or
scan for the stations.
**
Note:The system scans the frequency band
three times for the chosen program type. If
the program type is unavailable in your
reception range, the system returns to the
previous station.
*U.S only.
**U.S only, FM1/FM2 radio tab only.
Audio and Radio Voice Commands
If you are listening to the audio system, press the voice button
on the steering wheel control. When prompted, say any of the
commands in the following chart.
If you are not listening to the audio system, press the voice button and,
after the tone, say “Audio”, then any of the commands in the following
chart.
“AUDIO”
“CD” “Line in” “Sirius”
“Disc” “Off ” “SYNC”
“DVD” “On” “USB”
“Headphones” “Phone” “User Device”
“Headphones off” “Radio” “Video CD”
“Jukebox” “Read Message” “Help”
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HD Radio™ Information (If Available)
Note:HD Radio broadcasts are not available in all markets.
HD Radio technology is the digital evolution of analog AM/FM radio. Your
system has a special receiver which allows it to receive digital broadcasts
(where available) in addition to the analog broadcasts it already receives.
Digital broadcasts provide a better sound quality than analog broadcasts
with free, crystal clear audio and no static or distortion. For more
information, and a guide to available stations and programming, please
visit www.hdradio.com.
When this feature is enabled and you are tuned to a station broadcasting
HD Radio technology, you may notice the following indicators on your
screen:
HD) logoblinks when a digital station is being acquired and is
solid when digital audio is playing. When this logo is available,
you may also see Title and Artist fields on-screen.
Multicast indicatorappears in FM mode (only) if the current station is
broadcasting multiple digital broadcasts.
The numbers that are highlighted signify available digital channels where
new or different content is available. HD1 signifies the main programming
status and is available in analog and digital broadcasts. Any additional
multicast stations (HD2 through HD7) are only broadcast digitally.
When HD Radio broadcasts are active, you can access the following
functions:
When you select: You can:
ScanHear a brief sampling of all available stations.
This feature still works when HD Radio
reception is activated, although it does not
scan for HD2 through HD7 channels. You may
see the HD logo appear if the station has a
digital broadcast.
SeekHear the next strong radio station.
If the current station has multiple digital
broadcasts, the multicast indicator appears.
Press Seek repeatedly to advance through all
available broadcasts. If you are on the last
multicast channel, press Seek to advance to
the next strong station.
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When you select: You can:
TuneGo up and down the frequency in individual
increments.
If the current station has multiple digital
broadcasts, the multicast indicator appears.
Press Tune repeatedly to advance through all
available broadcasts. If you are on the last
broadcast channel, press to advance to the
next frequency on the band.
Set PTY/AllSelect a category of music you would like to
search for and then choose to either seek or
scan for the stations.
Note:The system scans the frequency band
three times for the chosen program type. If
the program type is unavailable in your
reception range, the system returns to the
previous station.
MulticastAllows you to choose which HD radio
broadcast you would like to receive. When HD
Radio broadcasts are available, this button
appears if the selected station has more than
one digital broadcast. HD1 signifies the main
programming status and is available in analog
and digital broadcasts. Any additional
multicast stations (HD2 through HD7) are
digitally broadcast and can be accessed by
pressing Multicast.
To save a multicast
station as a presetWhen the channel is active on-screen, press
and hold a memory preset slot on the right of
the screen until the sound returns. There is a
brief mute, then the sound returns signifying
it was saved. When recalling an HD2 or HD3
memory preset, there is a mute before the
digital audio is played as the system must
once again acquire the digital signal.
As with any saved radio station, you cannot
access the saved station if your vehicle is
outside the station’s reception area.
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HD Radio Reception and Station Troubleshooting
Potential Reception Issues
Reception areaIf you are listening to a multicast station and
you are on the fringe of the reception area,
the station may mute due to weak signal
strength.
If you are listening to HD1, the system
switches back to the analog broadcast until
the digital broadcast is available again.
However, if you are listening to any of the
possible HD2 through HD7 multicast
channels, the station mutes and stays muted
unless it is able to connect to the digital
signal again.
Station blendingWhen a station is first received (aside from
HD2 through HD7 multicast stations), the
system first plays the station in the analog
version and then, if the receiver verifies the
station is an HD Radio station, it shifts to the
digital version. Depending on the station
quality, you may hear a slight sound change
when the station changes from analog to
digital. This shift from analog to digital sound
or digital back to analog, is known as
blending.
In order to provide the best possible experience, a contact form has been
developed to report any station issues found while listening to a station
broadcasting with HD Radio technology. Every station is independently
owned and operated. These stations are responsible for ensuring all
audio streams and data fields are accurate. See the following chart for
potential station issues.
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Potential Station Issues
Issue Cause Action
Echo, stutter, skip or
repeat in audio.
Increase or decrease
in audio volume.Poor time alignment
by the radio
broadcaster.None. This is a
broadcast issue.
Sound fading or
blending in and out.The radio is shifting
between analog and
digital audio.None. This is a
reception issue that
may clear up as you
continue to drive.
Audio mute delay
when selecting HD2 or
HD3, multicast preset
or direct tune.The digital multicast is
not available until the
HD Radio broadcast is
decoded. Once
decoded, the audio is
available.None. This is normal
behavior. Wait until
the audio is available.
Cannot access HD2 or
HD3 multicast channel
when recalling a
preset or from a direct
tune.The previously stored
multicast preset or
direct tune is not
available in your
current reception area.None. The station is
not available in your
current location.
Text information does
not match currently
playing audio.Data service issue by
the radio broadcaster.Fill out the station
issue form at website
listed below.
*
No text information
shown for currently
selected frequency.Data service issue by
the radio broadcaster.Fill out the station
issue form at website
listed below.
*
HD2 through HD7
stations not found
when Scan is pressed.Pressing Scan disables
HD2 through HD7
channel search.None. This is normal
behavior.
*http://www.ibiquity.com/automotive/report_radio_station_experiences
HD Radio™ Technology manufactured under license from iBiquity Digital
Corp. U.S. and foreign patents. HD Radio™ and the HD and HD Radio
logos are proprietary trademarks of iBiquity Digital Corp. Ford Motor
Company and iBiquity Digital Corp. are not responsible for the content
sent using HD Radio technology. Content may be changed, added or
deleted at any time at the station owner’s discretion.
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When you select: You can:
Channel GuideSee a list of channels sorted by genre and also skip
or lock out certain channels. Select the desired
genre and choose a channel by pressing the channel
name button. You can then choose to Skip or Lock a
certain channel. A skipped channel is not accessible
using the tune knob, scan or seek functions. (To
access the skipped channel, select Direct Tune and
enter the channel number.) A locked channel can
only be accessed by entering the Channel Guide and
then entering the system’s PIN.
Direct TuneEnter the desired satellite channel number using the
on-screen keypad.
Set GenreAllows you to choose from a list of genres. Once a
genre is chosen and you press SEEK, it only looks
for channels in that genre.
MemoAllows you to save a song title and artist to the
system. When the saved song is playing on any
satellite radio channel, the system alerts you with a
pop-up in the lower status bar. You can either tune
to the station or ignore the pop-up. When you are in
the Memo screen, the following options are available:
Refreshallows you to refresh the current artist and
title information.
Song Alertallows you to store the song information
displayed in the Title Field. When the stored song is
played in the future, an audio and visual notification
is initiated.
Artist Alertallows you to store the artist
information currently displayed in the Artist Field.
When that artist is played again, the system alerts
you with a pop-up.
Alert On/Offallows you to select Artists and Titles
that you would like the system to alert you to when
they are playing on other channels.
Note:SIRIUSdoes not support the Alert feature
on all channels. Ford Motor Company shall not be
responsible for Alert feature variation.
Show PresetsDisplay presets at the bottom of the screen.
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SIRIUSInformation
Note:SIRIUS reserves the unrestricted right to change, rearrange, add or
delete programming including canceling, moving or adding particular
channels, and its prices, at any time, with or without notice to you. Ford
Motor Company shall not be responsible for any such programming changes.
SIRIUS satellite radio is a
subscription-based satellite radio
service that broadcasts a variety of
music, sports, news, weather, traffic
and entertainment programming.
Your factory-installed SIRIUS
satellite radio system includes
hardware and a limited subscription term which begins on the date of
sale or lease of the vehicle. See your authorized dealer for availability.
For more information on extended subscription terms (a service fee is
required), the online media player and a complete list of SIRIUS satellite
radio channels, and other features, please visit www.siriusxm.com in the
United States, www.sirius.ca in Canada, or call SIRIUS at 1–888–539–7474.
Satellite radio electronic serial number (ESN):You need your ESN
to activate, modify or track your satellite radio account. The ESN is
found on the System Information Screen (SR ESN:XXXXXXXXXXXX).
To access your ESN, press the I button on the navigation screen, then
select the System Info tab.
Potential satellite radio reception issues
Antenna obstructionsFor optimal reception performance, keep the
antenna clear of snow and ice build-up and
keep luggage and other material as far away
from the antenna as possible.
TerrainHills, mountains, tall buildings, bridges, tunnels,
freeway overpasses, parking garages, dense
tree foliage and thunderstorms can interfere
with your reception.
Station overloadWhen you pass a ground-based broadcast
repeating tower, a stronger signal may overtake
a weaker one and the audio system may mute.
Satellite radio signal
interferenceYour display may show ACQUIRING...to
indicate the interference and the audio system
may mute.
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