phone FORD ECOSPORT 2020 Repair Manual

Possible Cause and ResolutionSymptom
I cannot see SYNC when Isearch for Wi-Fi networks onmy cell phone or otherdevice.
–System limitation.
•SYNC does not provide a Wi-Fi hotspot at this time.
–Weak network signal
•Move your vehicle closer to the Wi-Fi hotspot or toa place where the network signal is not obstructed.
–Wi-Fi hotspot in high demand or has a slow Internetconnection.
•Use a more reliable Wi-Fi hotspot.
Software downloads taketoo long.
–No software update available.
–Wi-Fi network requires a subscription or acceptanceof terms and conditions.
•Test the connection using another device. If thenetwork requires a subscription or acceptance ofterms and conditions, contact the network serviceprovider.
The system seems toconnect to a Wi-Fi networkand the signal strength isexcellent but the softwaredoes not update.
Personal Profiles (If Equipped)
Possible Cause and SolutionSymptom
You have not set up Personal Profiles.
I cannot create a profile.
You entered an invalid profile.
You did not select a memory button when prompted.
You did not have the ignition on or in park (P), or youshifted out park (P) when creating a profile.
Personal Profiles has been switched off.
You did not select the lock button on the remote control.
I cannot link a remotecontrol.
The remote control selected was already associated withanother profile and the system declined to overwrite.
The system performed a profile recall when linking aremote control.
You did not have the ignition on or in park (P), or youshifted out park (P) when creating a profile.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingSYNC™ 3

For a complete listing of the accessoriesthat are available for your vehicle, pleasecontact your authorized dealer or visit theonline store web site:
Web Address (United States)
www.Accessories.Ford.com
Web Address (Canada)
www.Accessories.Ford.ca
Ford Motor Company will repair or replaceany properly authorized dealer-installedFord Original Accessory found to bedefective in factory-supplied materials orworkmanship during the warranty period,as well as any component damaged by thedefective accessories.
Ford Motor Company will warrantyour Ford accessory through thewarranty that provides thegreatest benefit:
•24 months, unlimited mileage.
•The remainder of your new vehiclelimited warranty.
Contact an authorized dealer for detailsand a copy of the warranty.
Ford Licensed Accessories. The accessorymanufacturer designs, develops andtherefore warrants Ford LicensedAccessories, and does not design or testthese accessories to Ford Motor Companyengineering requirements. Contact anauthorized Ford dealer for themanufacturer’s limited warranty detailsand request a copy of the Ford LicensedAccessories product limited warranty fromthe accessory manufacturer.
For maximum vehicle performance, keepthe following information in mind whenadding accessories or equipment to yourvehicle:
•When adding accessories, equipment,passengers and luggage to yourvehicle, do not exceed the total weightcapacity of the vehicle or of the frontor rear axle (GVWR or GAWR asindicated on the Safety ComplianceCertification label). Ask an authorizeddealer for specific weight information.
•The Federal CommunicationsCommission (FCC) and CanadianRadio TelecommunicationsCommission (CRTC) regulate the useof mobile communications systemsthat are equipped with radiotransmitters, for example, two-wayradios, telephones and theft alarms.Any such equipment installed in yourvehicle should comply with FederalCommunications Commission (FCC)and Canadian RadioTelecommunications Commission(CRTC) regulations and should beinstalled only by an authorized dealer.
•An authorized dealer needs to installmobile communications systems.Improper installation may harm theoperation of your vehicle, particularlyif the manufacturer did not design themobile communication systemspecifically for automotive use.
•If you or an authorized Ford dealer addany non-Ford electrical or electronicaccessories or components to yourvehicle, you may adversely affectbattery performance and durability. Inaddition, you may also adversely affectthe performance of other electricalsystems in the vehicle.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingAccessories

HERE holds a non-exclusive license fromthe United States Postal Service® topublish and sell ZIP+4® information.
©United States Postal Service® 2014.Prices are not established, controlled orapproved by the United States PostalService®. The following trademarks andregistrations are owned by the USPS:United States Postal Service, USPS, andZIP+4
The Data for Mexico includes certain datafrom Instituto Nacional de Estadística yGeografía.
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The data (“Data”) is provided for yourpersonal, internal use only and not forresale. It is protected by copyright, and issubject to the following terms andconditions which are agreed to by you, onthe one hand, and NAV2 (Shanghai) Co.,Ltd (“NAV2”) and its licensors (includingtheir licensors and suppliers) on the otherhand. 20xx. All rights reserved
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Permitted Use. You agree to use this Datatogether with the Telenav Software solelyfor the internal business and personalpurposes for which you were licensed, andnot for service bureau, time-sharing orother similar purposes. Accordingly, butsubject to the restrictions set forth in thefollowing paragraphs, you agree not tootherwise reproduce, copy, modify,decompile, disassemble, create anyderivative works of, or reverse engineer anyportion of this Data, and may not transferor distribute it in any form, for any purpose,except to the extent permitted bymandatory laws.
Restrictions. Except where you have beenspecifically licensed to do so by Telenav,and without limiting the precedingparagraph, you may not use this Data (a)with any products, systems, or applicationsinstalled or otherwise connected to or incommunication with vehicles, capable ofvehicle navigation, positioning, dispatch,real time route guidance, fleetmanagement or similar applications; or (b)with or in communication with anypositioning devices or any mobile orwireless-connected electronic or computerdevices, including without limitationcellular phones, palmtop and handheldcomputers, pagers, and personal digitalassistants or PDAs.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingAppendices

MAKES NO WARRANTY, EXPRESS ORIMPLIED, OF MERCHANTABILITY ORFITNESS FOR A PARTICULAR PURPOSE,SUITABILITY, OR PERFORMANCEREGARDING ANY SERVICES OR GOODS,AND IN NO EVENT SHALL AT&T BELIABLE, WHETHER OR NOT DUE TO ITSOWN NEGLIGENCE, FOR ANY: (A) ACT OROMISSION OF A THIRD PARTY; (B)MISTAKES, OMISSIONS, INTERRUPTIONS,ERRORS, FAILURES TO TRANSMIT,DELAYS, OR DEFECTS IN THE SERVICEPROVIDED BY OR THROUGH THEUNDERLYING CARRIER; (C) DAMAGE ORINJURY CAUSED BY SUSPENSION ORTERMINATION BY THE UNDERLYINGCARRIER; OR (D) DAMAGE OR INJURYCAUSED BY A FAILURE OR DELAY INCONNECTING A CALL TO ANY ENTITY,INCLUDING 911 OR ANY OTHEREMERGENCY SERVICE. TO THE FULLEXTENT ALLOWED BY LAW, THE ENDUSER RELEASES, INDEMNIFIES ANDHOLDS THE UNDERLYING CARRIERHARMLESS FROM AND AGAINST ANYAND ALL CLAIMS OF ANY PERSON ORENTITY FOR DAMAGES OF ANY NATUREARISING IN ANY WAY FROM OR RELATINGTO, DIRECTLY OR INDIRECTLY, SERVICESPROVIDED BY THE UNDERLYING CARRIEROR ANY PERSON’S USE THEREOF,INCLUDING CLAIMS ARISING IN WHOLEOR IN PART FROM THE ALLEGEDNEGLIGENCE OF THE UNDERLYINGCARRIER.
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You agree to use this Data together with[insert name of Client Application] for thesolely personal, non-commercial purposesfor which you were licensed, and not forservice bureau, time-sharing or othersimilar purposes. Accordingly, but subjectto the restrictions set forth in the followingparagraphs, you may copy this Data onlyas necessary for your personal use to (i)
view it, and (ii) save it, provided that youdo not remove any copyright notices thatappear and do not modify the Data in anyway. You agree not to otherwise reproduce,copy, modify, decompile, disassemble orreverse engineer any portion of this Data,and may not transfer or distribute it in anyform, for any purpose, except to the extentpermitted by mandatory laws.
Restrictions
Except where you have been specificallylicensed to do so by NAV2 , and withoutlimiting the preceding paragraph, you maynot (a) use this Data with any products,systems, or applications installed orotherwise connected to or incommunication with vehicles, capable ofvehicle navigation, positioning, dispatch,real time route guidance, fleetmanagement or similar applications; or (b)with or in communication with anypositioning devices or any mobile orwireless-connected electronic or computerdevices, including without limitationcellular phones, palmtop and handheldcomputers, pagers, and personal digitalassistants or PDAs. You agree to ceaseusing this Data if you fail to comply withthese terms and conditions.
Limited Warranty
NAV2 warrants that (a) the Data willperform substantially in accordance withthe accompanying written materials for aperiod of ninety (90) days from the dateof receipt, and (b) any support servicesprovided by NAV2 shall be substantially asdescribed in applicable written materialsprovided to you by NAV2, and NAV2’ssupport engineers will make commerciallyreasonable efforts to solve any problemissues.
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingAppendices

4
4WDSee: Four-Wheel Drive......................................153
9
911 Assist...........................................................49
A
A/CSee: Climate Control.........................................106About 911 Assist..............................................49About This Manual...........................................7ABSSee: Brakes............................................................157ABS driving hintsSee: Hints on Driving With Anti-LockBrakes................................................................158Accessories....................................................370Ford Motor Company will warrant your Fordaccessory through the warranty thatprovides the greatest benefit:..................370AccessoriesSee: Replacement PartsRecommendation............................................13Adjusting the Headlamps.........................225Horizontal Aim Adjustment............................227Vertical Aim Adjustment.................................225Adjusting the Steering Wheel.....................71Airbag Disposal..............................................48Air ConditioningSee: Climate Control.........................................106Air FilterSee: Changing the Engine Air Filter.............237Air Vents..........................................................106Center Air Vents..................................................106Side Air Vents......................................................106AlarmSee: Anti-Theft Alarm........................................69Ambient Lighting............................................83Anti-Theft Alarm............................................69Alarm System........................................................69Arming the Alarm.................................................70Disarming the Alarm...........................................70Triggering the Alarm...........................................69Appendices....................................................392
Apps..................................................................353SiriusXM Traffic and Travel Link...................354Using Apps on an Android Device...............353Using Apps on an iOS Device........................353Using Mobile Navigation on an AndroidDevice................................................................354Audible Warnings and Indicators.............92Automatic Transmission...................................92Headlamps On Warning Chime......................92Key Outside Car....................................................92Low Fuel Reminder..............................................92Seatbelt Reminder...............................................92Audio Control....................................................71Seek, Next or Previous........................................72Audio System................................................295General Information.........................................295Audio Unit - Vehicles With: SYNC3......................................................................298Adjusting the Volume......................................298Changing Radio Stations................................298Pausing or Playing Media...............................299Seek Down and Previous TrackButton...............................................................299Seek Up and Next Track Button..................298Sound Settings...................................................299Switching the Audio Unit On and Off........298Switching the Screen On and Off...............299Audio Unit - Vehicles With: SYNC.........295Adjusting the Volume......................................296Apps........................................................................297Changing Radio Stations................................296Pausing or Playing Media................................297Returning to the Previous Screen................297Scrolling Through the Menu Options.........297Seek Down and Previous TrackButton................................................................297Seek Up and Next Track Button...................297Selecting a Menu Option................................297Selecting Media.................................................296Selecting the Radio..........................................296Sound Settings...................................................297Switching the Audio Unit On and Off........296System Settings.................................................297Using a Cell Phone............................................297Autolamps........................................................79Autolamps Delay.................................................80Windshield Wiper ActivatedHeadlamps........................................................80
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Normal Scheduled Maintenance...........376Intelligent Oil-Life Monitor™.........................376Normal Maintenance Intervals......................377
O
Oil Change Indicator Reset.......................216Resetting the Oil Life MonitoringSystem...............................................................216Oil CheckSee: Engine Oil Check.......................................215Opening and Closing the Hood...............212Closing the Hood.................................................213Opening the Hood..............................................212Ordering Additional Owner'sLiterature......................................................201Obtaining a French Owner’s Manual..........201
P
Parking Aids....................................................162Principle of Operation.......................................162Parking Brake.................................................158All Vehicles............................................................158Vehicles With AutomaticTransmission...................................................158Vehicles With Manual Transmission...........158Passive Anti-Theft System.........................67Principle of Operation.........................................67SecuriLock®...........................................................67PATSSee: Passive Anti-Theft System.....................67Perchlorate........................................................13Personal Safety System™..........................38How Does the Personal Safety SystemWork?..................................................................38Phone...............................................................343During a Phone Call...........................................347Making Calls........................................................346Pairing Your Cell Phone for the FirstTime...................................................................344Phone Menu........................................................344Receiving Calls....................................................347Smartphone Connectivity..............................348Text Messaging...................................................347Post-Crash Alert System...........................195Power Door LocksSee: Locking and Unlocking............................60
Power Seats....................................................119Adjust Four Way Position..................................121Adjust the Lumbar Support............................120Adjust the Seat Back Recliner.........................121Power Windows.............................................84Accessory Delay...................................................85Bounce-Back.........................................................84One-Touch Down................................................84One-Touch Up......................................................84Window Lock.........................................................85Programming a MyKey.................................58Optional Settings.................................................58Protecting the Environment........................17Push Button Ignition Switch......................131Failure to Start......................................................131Starting the Engine.............................................131Stopping the Engine When the Vehicle isMoving................................................................132Stopping the Engine with the VehicleStationary.........................................................132Switching the Ignition On (AccessoryMode)..................................................................131
R
Rear Parking Aid............................................162Rear Seats........................................................122Flip and Fold Seat...............................................122Folding the Seatback Down...........................123Lifting the Seat Cushion...................................122Rear Under Floor Storage..........................174Adjustable Load Floor.......................................174Rear View Camera.......................................163Enhanced Park Aids..........................................166Using the Rear View Camera System.........164Rear View CameraSee: Rear View Camera....................................163Rear Window Wiper and Washers............77Rear Window Washer..........................................77Rear Window Wiper.............................................77Recommended Towing Weights............182Refueling...........................................................141Refueling System Overview.............................141Refueling System Warning..............................143Refueling Your Vehicle.......................................141Remote Control...............................................51Remote Control With a Folding KeyBlade.....................................................................51
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Replacing the Battery.........................................52Remote Start...................................................112About Remote Start...........................................112Remotely Starting the Engine.........................113Remotely Stopping the Engine.......................113Remote Start Limitations.................................112Remote Start Settings.......................................113Setting Remote Start to Active......................113Removing a Headlamp..............................227Repairing Minor Paint Damage..............244Replacement PartsRecommendation........................................13Collision Repairs....................................................14Scheduled Maintenance and MechanicalRepairs..................................................................14Warranty on Replacement Parts.....................14Replacing a Lost Key or RemoteControl.............................................................55Reporting Safety Defects (CanadaOnly)...............................................................201Reporting Safety Defects (U.S.Only)...............................................................201Roadside Assistance..................................190Vehicles Sold in Canada: Getting RoadsideAssistance.........................................................191Vehicles Sold in Canada: RoadsideAssistance Program Coverage..................191Vehicles Sold in Canada: Using RoadsideAssistance.........................................................191Vehicles Sold in the United States: GettingRoadside Assistance...................................190Vehicles Sold in the United States: UsingRoadside Assistance...................................190Roadside Emergencies..............................190Roof Racks and Load Carriers..................175Adjusting the Crossbar......................................175Running-InSee: Breaking-In..................................................188Running Out of Fuel....................................139Adding Fuel From a Portable FuelContainer..........................................................140Filling a Portable Fuel Container..................139
S
Safety Canopy™............................................45Safety Precautions......................................138
Satellite Radio..............................................299Satellite Radio Electronic Serial Number(ESN)................................................................300Satellite Radio Reception Factors..............299SiriusXM Satellite Radio Service.................300Troubleshooting................................................300Scheduled Maintenance Record............381Scheduled Maintenance...........................373Seatbelt Extension.........................................37Seatbelt Height Adjustment......................34Seatbelt Reminder.........................................35Belt-Minder™........................................................35Seatbelts............................................................31Principle of Operation..........................................31Seatbelt Warning Lamp and IndicatorChime..............................................................34Conditions of operation.....................................35Seats...................................................................115Security..............................................................67Settings...........................................................355911 Assist...............................................................356Ambient Lighting...............................................356Audio......................................................................355Automatic Updates..........................................356Bluetooth..............................................................355Charge Settings..................................................356Clock.......................................................................355Display...................................................................356Driver Assist.........................................................355General..................................................................356Lincoln Way.........................................................356Message Center.................................................356Mobile Apps.........................................................356Multi Contour Seats..........................................356Navigation............................................................356Personal Profiles................................................356Phone.....................................................................355Seats......................................................................356Sound.....................................................................355Valet Mode...........................................................356Vehicle...................................................................356Voice Control.......................................................356Side Airbags.....................................................43Sitting in the Correct Position...................115Snow ChainsSee: Using Snow Chains.................................270Special Notices................................................14New Vehicle Limited Warranty.........................14
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingIndex

Notice to Owners of Pickup Trucks andUtility Type Vehicles........................................15On Board Diagnostics Data LinkConnector............................................................15Special Instructions..............................................14Using Your Vehicle as an Ambulance............15Using Your Vehicle With a Snowplow...........15Special Operating Conditions ScheduledMaintenance...............................................379Exceptions.............................................................381Speed ControlSee: Cruise Control.............................................167Stability Control.............................................161Principle of Operation........................................161Starter SwitchSee: Ignition Switch...........................................130Starting a Gasoline Engine........................133Cold or Hot Engine..............................................133Engine Idle Speed after Starting...................134Failure to Start.....................................................134Fuel Flooded Engine..........................................133Starting and Stopping the Engine.........130General Information..........................................130Steering.............................................................173Electric Power Steering.....................................173Steering Wheel.................................................71Storage Compartments.............................129SunroofSee: Moonroof......................................................86Supplementary Restraints System.........39Principle of Operation........................................39Symbols Glossary.............................................7SYNC™ 3.........................................................319General Information..........................................319SYNC™ 3 Troubleshooting......................357Additional Information andAssistance.......................................................369Apps.......................................................................364Navigation............................................................363Personal Profiles................................................367Phone......................................................................361Resetting the System......................................369USB and Bluetooth Audio..............................358Voice Recognition..............................................357Wi-Fi Connectivity.............................................366SYNC™ Applications andServices........................................................306911 Assist..............................................................306
SYNC Mobile Apps...........................................308SYNC™...........................................................302General Information.........................................302SYNC™ Troubleshooting..........................310
T
Tailgate..............................................................65Closing the Tailgate............................................66Opening the Tailgate..........................................65Technical SpecificationsSee: Capacities and Specifications............278The Better Business Bureau (BBB) AutoLine Program (U.S. Only).......................198Tire Care..........................................................255Glossary of Tire Terminology.........................257Information About Uniform Tire QualityGrading.............................................................255Information Contained on the TireSidewall...........................................................258Temperature A B C............................................256Traction AA A B C..............................................256Treadwear............................................................256Tire Inflation When PuncturedSee: Tire Sealant and Inflator Kit.................249Tire Pressure Monitoring System............271Changing Tires With a Tire PressureMonitoring System........................................272Understanding Your Tire PressureMonitoring System .......................................273Tire Repair KitSee: Tire Sealant and Inflator Kit.................249Tire Sealant and Inflator Kit....................249First stage: reinflating the tire with sealingcompound and air.........................................251General Information.........................................249Second stage: checking tire pressure........254Tips for use of the kit.......................................250What to do after the tire has beensealed................................................................255What to do when a tire is punctured.........250TiresSee: Wheels and Tires.....................................248Towing a Trailer..............................................181Load Placement...................................................181Towing Points................................................185Front Towing Point.............................................185Rear Towing Point..............................................186
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingIndex

Towing the Vehicle on FourWheels...........................................................187Emergency Towing.............................................187Recreational Towing..........................................187Towing...............................................................181Traction Control............................................160Principle of Operation......................................160Trailer Sway Control.....................................181Transmission Code Designation............285Transmission Specifications - 1.0LEcoBoost™..................................................281Transmission Specifications -2.0L................................................................280Transmission..................................................149Transporting the Vehicle...........................186Trip Computer.................................................96All Values................................................................96Average Fuel Consumption.............................96Distance to Empty...............................................96Instantaneous Fuel.............................................96Outside Air Temperature..................................96Resetting the Trip Computer...........................96Trip Odometer.......................................................96Trip Timer................................................................96Type Approvals..............................................417China......................................................................428Radio Frequency Certification for Keys andRemote Controls...........................................428Radio Frequency Certifications for BlindSpot Information System..........................426Radio Frequency Certifications for BodyControl Module..............................................428Radio Frequency Certifications for CruiseControl Module..............................................428Radio Frequency Certifications for MidRange Radar...................................................420Radio Frequency Certifications for PassiveAnti-Theft System.........................................421Radio Frequency Certifications for RadioTransceiver Module......................................424Radio Frequency Certifications for SYNC3...........................................................................427Radio Frequency Certifications for TirePressure Monitoring Sensor(s).................417Radio Frequency Certifications for WirelessCharging............................................................427Radio Frequency Statement for AudioUnit....................................................................428
U
Under Hood Overview - 1.0LEcoBoost™..................................................213Under Hood Overview - 2.0L....................214Unique Driving Characteristics................136USB Port..........................................................301Using Cruise Control....................................167Switching Cruise Control Off.........................168Switching Cruise Control On...........................167Using Four-Wheel Drive.............................153Driving In Special Conditions WithFour-Wheel Drive (4WD)............................153Using MyKey With Remote StartSystems..........................................................59Using Snow Chains.....................................270Using Stability Control................................161Using Summer Tires...................................270Using SYNC™ With Your MediaPlayer.............................................................310Audio Voice Commands..................................310Media Sources.....................................................310Using SYNC™ With Your Phone............305Accessing Features through the PhoneMenu.................................................................306Pairing a Phone..................................................305Phone Controls..................................................306Phone Voice Commands...............................306Using Traction Control...............................160Switching the System Off Using aSwitch................................................................160Switching the System Off Using theInformation Display Controls....................160System Indicator Lights andMessages.........................................................160Using Voice Recognition...........................303Audio Voice Commands.................................328Initiating a Voice Session................................303Mobile App Voice Commands......................332Navigation Voice Commands........................331Phone Voice Commands................................329SiriusXM Traffic and Travel Link VoiceCommands......................................................332System Interaction and Feedback.............304Voice Settings Commands............................333Utilizing the Mediation/ArbitrationProgram (Canada Only).........................199
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EcoSport (CBW) Canada/United States of America, Vehicles Built From: 17-06-2019, LN1J-19A321-ZFA enUSA, Edition date: 201904, First-PrintingIndex