reset FORD EDGE 2016 2.G Service Manual

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
login on the app on the
phone before using them with AppLink. Also, some may have a "Ford SYNC"
setting, so check the app's
settings menu on the phone.
Closing and restarting apps may help SYNC find the
application if you cannot
discover it inside the vehicle. On an Android device, if
apps have an "Exit' or 'Quit'
Sometime apps do not
properly close and re-open their connection to SYNC, over ignition cycles, for example.
My phone is connected, my
app(s) are running, but I still cannot find any apps. option, select that then
restart the app. If the app
does not have that option, you can also manually
"Force Close" the app by
going to the phone's settings
menu, selecting 'Apps.' then finding the particular app
and choosing 'Force stop.' Don't forget to restart the
app afterwards, then select "Find New Apps" on SYNC.
On an iPhone with iOS7+, to force close an app, doubletab the home button then
swipe up on the app to close it. Tab the home button
again, then select the app again to restart it. After a
few seconds, the app should then appear in SYNC'sMobile App's Menu.
Reset the Bluetooth on your phone by turning it off and
then turning Bluetooth back
on. If you are in your vehicle, SYNC should be able to
automatically re-connect to your phone if you press the "Phone" button.
There is a Bluetooth bug on
some order versions of theAndroid operating systemthat may cause apps that
were found on your previous
vehicle drive to not be found
again if you have not turned off Bluetooth.
My Android phone is
connected, my app(s) are running, I restarted them,but I still cannot find any apps.
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Edge/Galaxy/S-MAX (CDQ) Canada/United States of America, enUSA, First Printing SYNC™

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable fromthe phone, wait a moment, and plug the USB cable
back in to the phone. After a
few seconds, the app should appear in SYNC's Mobile
Apps Menu. If not, "Force
Close" the application and restart it.
The USB connection to
SYNC may need to be reset.
My iPhone phone is
connected, my app is
running, I restarted the app but I still cannot find it on SYNC.
Try increasing the Bluetoothvolume of the device by
using the device's volume control buttons which are most often found on the side of the device.
The bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC, but there is no sound or the sound is very low.
Force close or uninstall the
apps you do not want SYNC
to find. If the app has a "Ford SYNC" setting, disable that
setting in the app's settings menu on the phone.
Some Android devices have
a limited number of
bluetooth ports apps can
use to connect. If you have
more AppLink apps on your phone than the number ofavailable Bluetooth ports,
you will not see all of your
apps listed in SYNC's mobile apps menu.
I can only see some of the
AppLink apps running on my phone listed in SYNC'sMobile Apps Menu. SYNC System Reset
The SYNC system in your vehicle has System Reset feature that can be performed if
the function of a SYNC feature is lost. This reset is intended to restore functionality and will not erase any information previously stored in the system (Such as paired devices, phonebook, call history, text messages, or user settings). To perform a System Reset,press and hold the Seek Up (>>) button while pressing and holding the Radio Power button. Release both buttons after 2-3 seconds. Please allow a few minutes for thereset to complete. After a few minutes has passed you can resume using the SYNC system.
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When the oil change message appears in
the information display, it is time for an oil
change. Make sure you perform the oil
change within two weeks or 500 miles
(800 kilometers) of the message
appearing. Make sure you reset the
Intelligent Oil-Life Monitor after each oil
change. See Oil Change Indicator Reset
(page 267).
If your information display resets
prematurely or becomes inoperative, you
should perform the oil change interval at
six months or 5000 miles (8000
kilometers) from your last oil change.
Never exceed one year or 10000 miles
(16000 kilometers) between oil change
intervals.
Your vehicle is very sophisticated and built
with multiple, complex, performance
systems. Every manufacturer develops
these systems using different
specifications and performance features.
That is why it is important to rely upon your
dealership to properly diagnose and repair
your vehicle.
Ford Motor Company has recommended
maintenance intervals for various parts
and component systems based upon
engineering testing. Ford Motor Company
relies upon this testing to determine the
most appropriate mileage for replacement
of oils and fluids to protect your vehicle at
the lowest overall cost to you and
recommends against maintenance
schedules that deviate from the scheduled
maintenance information.
We strongly recommend the use of only
genuine Ford, Motorcraft or
Ford-authorized re-manufactured
replacement parts engineered for your
vehicle. Additives and Chemicals
This owner's manual and the Ford
Workshop Manual list the recommended
additives and chemicals for your vehicle.
We do not recommend using chemicals or
additives not approved by us as part of
your vehicle
’s normal maintenance. Please
consult your warranty information.
Oils, Fluids and Flushing
In many cases, fluid discoloration is a
normal operating characteristic and, by
itself, does not necessarily indicate a
concern or that the fluid needs to be
changed. However, a qualified expert, such
as the factory-trained technicians at your
dealership, should inspect discolored fluids
that also show signs of overheating or
foreign material contamination
immediately.
Make sure to change your vehicle ’s oils and
fluids at the specified intervals or in
conjunction with a repair. Flushing is a
viable way to change fluid for many vehicle
sub-systems during scheduled
maintenance. It is critical that systems are
flushed only with new fluid that is the same
as that required to fill and operate the
system or using a Ford-approved flushing
chemical.
Owner Checks and Services
Make sure you perform the following basic
maintenance checks and inspections every
month or at six-month intervals.
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At every oil change interval as indicated by the information display
*
Inspect the tires, tire wear and measure the tread depth.
Inspect the wheels and related components for abnormal noise, wear, looseness or
drag.
* Do not exceed one year or 10000 miles (16000 kilometers) between service intervals.
** Reset the Intelligent Oil-Life Monitor after engine oil and filter changes. See Engine
Oil Check (page 266). Other maintenance items
1
Replace cabin air filter.
Every 20000 miles (32000
km)
Replace engine air filter.
Every 30000 miles (48000
km)
Change engine coolant.2
At 100000 miles (160000
km)
Replace spark plugs.
Every 100000 miles
(160000 km) Inspect accessory drive belt(s). 3
Change automatic transmission fluid.
Every 150000 miles
(240000 km)
Replace accessory drive belt(s). 4
1 Perform these maintenance items within 3000 miles (4800 kilometers) of the last
engine oil and filter change. Do not exceed the designated distance for the interval.
2 Initial replacement at six years or 100000 miles (160000 kilometers), then every three
years or 50000 miles (80000 kilometers).
3 After initial inspection, inspect every other oil change until replaced.
4 If not replaced within the last 100000 miles (160000 kilometers).
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SPECIAL OPERATING
CONDITIONS SCHEDULED
MAINTENANCE
If you operate your vehicle primarily in any
of the following conditions, you need to
perform extra maintenance as indicated.
If you operate your vehicle
occasionally
under any of these conditions, it is not
necessary to perform the extra
maintenance. For specific
recommendations, see your dealership
service advisor or technician. Perform the services shown in the
following tables when specified or within
3000 miles (4800 kilometers) of the
OIL
CHANGE REQUIRED message appearing
in the information display.
• Example 1
: The OIL CHANGE
REQUIRED message comes on at
28751 miles (46270 kilometers).
Perform the 30000-mile
(48000-kilometer) automatic
transmission fluid replacement.
• Example 2
: The OIL CHANGE
REQUIRED message has not come
on, but the odometer reads 30000
miles (48000 kilometers) (for
example, the Intelligent Oil-Life
Monitor was reset at 25000 miles
[40000 kilometers]). Perform the
engine air filter replacement. Towing a trailer or using a car-top carrier
Change engine oil and filter as indicated by the information
display and perform services listed in the Normal Sched-
uled Maintenance chart.
As required
Inspect and lubricate U-joints.
Inspect frequently, service
as required
Change automatic transmission fluid.
Every 30000 miles (48000
km)
Replace spark plugs.
Every 60000 miles (96000
km)
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Extensive idling or low-speed driving for long distances, as in heavy commercial use
(such as delivery, taxi, patrol car or livery)
Change engine oil and filter as indicated by the information
display and perform services listed in the Normal Sched-
uled Maintenance chart.
As required
Replace cabin air filter.
Inspect frequently, service
as required
Replace engine air filter.
Change automatic transmission fluid.
Every 30000 miles (48000
km)
Replace spark plugs.
Every 60000 miles (96000
km) Operating in dusty or sandy conditions (such as unpaved or dusty roads)
Replace cabin air filter.
Inspect frequently, service
as required
Replace engine air filter.
Inspect the wheels and related components for abnormal
noise, wear, looseness or drag.
Every 5000 miles (8000
km)
Rotate tires, inspect tires for wear and measure tread
depth.
Change engine oil and filter.*
Every 5000 miles (8000
km) or six months
Perform multi-point inspection.
Change automatic transmission fluid.
Every 30000 miles (48000
km)
* Reset your Intelligent Oil-Life Monitor after engine oil and filter changes. See Engine
Oil Check (page 266). Exclusive use of E85 (flex fuel vehicles only)
If ran exclusively on E85, fill the fuel tank full with regular
unleaded fuel.
Every oil change
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Installing Child Restraints............................16
Child Seats............................................................... 16
Using Lap and Shoulder Belts.......................... 17
Using Lower Anchors and Tethers for CHildren (LATCH)............................................. 21
Using Tether Straps............................................. 23
Instrument Cluster
..........................................91
Instrument Lighting Dimmer......................81
Interior Lamps
.................................................83
Front Interior Lamp............................................. 83
Rear Interior Lamp............................................... 84
Interior Mirror...................................................89 Auto-Dimming Mirror......................................... 89
Introduction.........................................................7
J
Jump Starting the Vehicle
........................240
Connecting the Jumper Cables.................... 240
Jump Starting....................................................... 241
Preparing Your Vehicle.................................... 240
Removing the Jumper Cables........................ 241
K
Keyless Entry...................................................66 SECURICODE™ KEYLESS ENTRY
KEYPAD.............................................................. 66
Keyless Starting - Vehicles With: Push Button Start................................................150
Starting Your Vehicle.......................................... 151
Switching the Ignition On................................ 150
Keys and Remote Controls.........................47
L
Lane Keeping System
................................205
Switching the System On and Off..............206
Lighting Control
..............................................79
Headlamp Flasher............................................... 80
High Beams............................................................ 79
Lighting
...............................................................79
General Information............................................ 79
Load Carriers See: Roof Racks and Load Carriers..............219
Load Carrying
.................................................219 Load Limit
.......................................................220
Special Loading Instructions for Owners of
Pick-up Trucks and Utility-type
Vehicles............................................................ 226
Vehicle Loading - with and without a Trailer................................................................. 220
Locking and Unlocking
.................................58
Activating Intelligent Access........................... 60
Autolock ................................................................... 61
Auto Relock............................................................ 60
Autounlock.............................................................. 61
Battery Saver.......................................................... 61
Illuminated Entry................................................... 61
Illuminated Exit...................................................... 61
Locking and Unlocking the Doors with the Key Blade........................................................... 59
Power Door Locks................................................ 58
Remote Control.................................................... 58
Smart Unlocks for Intelligent Access Keys...................................................................... 60
Locks...................................................................58
Lug Nuts See: Changing a Road Wheel........................ 319
M
Maintenance..................................................261 General Information.......................................... 261
Manual Climate Control - Vehicles With: Electronic Manual Temperature
Control (EMTC)
..........................................123
Manual Liftgate...............................................62
Closing the Liftgate............................................. 62
Opening the Liftgate........................................... 62
Manual Seats
.................................................134
Media Hub......................................................356
Memory Function.........................................136
Easy Entry and Exit Feature............................ 138
Linking a PreSet Position to your Remote Control or Intelligent Access Key
Fob....................................................................... 137
Saving a PreSet Position.................................. 137
Message Center See: Information Displays................................. 98
Mirrors See: Heated Windows and Mirrors..............130
See: Windows and Mirrors............................... 86
Mobile Communications Equipment
.......12
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Moonroof..........................................................89
Opening and Closing the Moonroof.............90
Motorcraft Parts - 2.0L EcoBoost™..................................................327
Motorcraft Parts - 2.7L EcoBoost™.................................................328
Motorcraft Parts - 3.5L..............................329
MyKey Troubleshooting...............................56
MyKey ™.............................................................52
Principle of Operation......................................... 52
N
Normal Scheduled Maintenance
..........402
Intelligent Oil-Life Monitor™........................ 402
Normal Maintenance Intervals.................... 403
O
Oil Change Indicator Reset
.......................267
Oil Check See: Engine Oil Check...................................... 266
Opening and Closing the Hood...............261 Closing the Hood............................................... 262
Opening the Hood.............................................. 261
Ordering Additional Owner's Literature......................................................247
Obtaining a French Owner ’s Manual.........248
Overhead Console.......................................149
P
Parking Aids....................................................183 Principle of Operation....................................... 183
Passive Anti-Theft System
........................69
SecuriLock® ........................................................... 69
PATS See: Passive Anti-Theft System..................... 69
Perchlorate.........................................................11
Personal Safety System ™
..........................37
How Does the Personal Safety System
Work?................................................................... 37
Post-Crash Alert System..........................242
Power Door Locks See: Locking and Unlocking............................. 58Power Liftgate
.................................................63
Hands-Free Feature............................................ 65
Obstacle Detection............................................. 65
Opening and Closing the Liftgate.................. 63
Setting the Liftgate Open Height.................. 64
Stopping the Liftgate Movement.................. 64
Power Seats....................................................134 10-way power seat............................................. 136
6-way power seat............................................... 135
Power Lumbar..................................................... 136
Power Steering Fluid Check.....................273
Power Windows
.............................................86
Accessory Delay.................................................... 87
Bounce-Back......................................................... 86
One-Touch Down................................................ 86
One-Touch Up...................................................... 86
Window Lock......................................................... 86
Protecting the Environment........................14
R
Rear Parking Aid............................................183 Obstacle Distance Indicator........................... 184
Rear Seat Armrest.........................................141
Rear Seats
.......................................................138
Adjusting the Rear Seats................................. 138
Rear Under Floor Storage..........................219 Cargo Management System.......................... 219
Rear View Camera........................................192 Using the Rear View Camera System.........193
Rear View Camera See: Rear View Camera.................................... 192
Rear Window Wiper and Washers...........78 Rear Window Washer......................................... 78
Rear Window Wiper............................................. 78
Recommended Towing Weights
...........228
Refueling.........................................................160 Easy Fuel ™ Capless Fuel System.................161
Remote Control...............................................47 Car Finder................................................................ 49
Intelligent Access Key......................................... 47
Memory Feature.................................................... 51
Remote Start......................................................... 50
Replacing the Battery......................................... 49
Sounding a Panic Alarm.................................... 50
Using the Key Blade............................................ 48
Remote Start
.................................................130
Automatic Settings............................................. 131
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