bluetooth FORD EDGE 2017 2.G Service Manual

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream. The device is not
connected.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
Convert the file to a supported format. See
Entertainment (page 427).
The file format is not
supported by SYNC 3.
Update media index. See
Settings (page
457).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
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Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201608, First Printing SYNC™ 3

Wi-Fi Issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connection.
Check for a poor Wi-Fi
signal.
Weak signal.
Use a unique name for your
SSID, don’t use the default
name unless it contains a
unique identifier, such as
part of the MAC address.
Multiple Access points
within range with the same
SSID.
Position the vehicle close to
the hotspot with the front of
the vehicle facing the
hotspot direction and
remove obstacles if
possible. Other Wi-Fi,
Bluetooth, microwave and
cordless phones may cause
interference.
Weak signal probably due
to distance from the
hotspot, obstruction or high
interference.
Disconnecting after
successful connection.
If the vehicle is equipped
with heated windshield, try
positioning the vehicle so
that the windshield is not
facing the hotspot. If you
have metallic window tinting
There may be an obstruction
between SYNC 3 and the
hotspot.
Poor signal seen by SYNC 3
despite being near a
hotspot.
but not on the windshield,
position the vehicle to face
the hotspot. If all windows
are tinted, you can open the
windows in the direction of
the hotspot if that is feas-
ible.
Try to remove other
obstructions that may
impact signal quality such
as opening the garage door.
Please set the network to
visible and try again.
The hotspot was defined as
a hidden network.
A hotspot is not listed in the
list of available networks.
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Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201608, First Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
On an iPhone with iOS7+, to
force close an app, double
tap the home button then
swipe up on the app to close
it. Tap the home button
again, then select the app
again to restart it. After a
few seconds, the app should
then appear in SYNC 3's
Mobile App's Menu.
Switch Bluetooth off and
then on to reset it on your
phone. If you are in your
vehicle, SYNC 3 should be
able to automatically re-
connect to your phone if you
press the "Phone" button.
There is a Bluetooth issue
on some older versions of
the Android operating
system that may cause apps
that were found on your
previous vehicle drive to not
be found again if you did not
switch Bluetooth off.
My Android phone is
connected, my app(s) are
running, I restarted them,
but I still cannot find any
apps.
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Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201608, First Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC 3's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.
You may need to reset the
USB connection to SYNC 3.
My iPhone is connected, my
app is running, I restarted
the app but I still cannot find
it on SYNC 3.
Increase the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC 3, but there is
no sound or the sound is
very low.
Force close or uninstall the
apps you do not want SYNC
3 to find. If the app has a
"Ford SYNC" setting, disable
that setting in the app's
settings menu on the phone.
Some Android devices have
a limited number of
Bluetooth ports that apps
can use to connect. If you
have more AppLink apps on
your phone than the number
of available Bluetooth ports,
you will not see all of your
apps listed in the SYNC 3
mobile apps menu.
I can only see some of the
AppLink apps running on my
phone listed in the SYNC 3
Mobile Apps Menu. Voice command issues
Possible solution
Possible cause
Issue
Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.
You may be using the
wrong voice commands.
SYNC 3 does
not understand
what I am
saying. Refer to the audio display during an active
voice session to find a list of voice
commands there.
Wait for the system to prompt you before
you state your command.
You may be speaking too
soon or at the wrong
time.
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Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201608, First Printing SYNC™ 3

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting please call or visit the Ford
Website. Ford Support
United States: 1-800-392-3673
Customer Relation-
ship Center
Canada: 1-800-565-3673
owner.ford.com
Website
www.syncmyride.ca
www.syncmaroute.ca
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Engine Coolant Check................................273
Adding Coolant................................................... 274
Coolant Change.................................................. 275
Engine Coolant Temperature Management.................................................. 276
Fail-Safe Cooling................................................ 275
Recycled Coolant............................................... 275
Severe Climates.................................................. 275
Engine Immobilizer See: Passive Anti-Theft System.....................75
Engine Oil Check............................................271 Adding Engine Oil............................................... 272
Engine Oil Dipstick - 2.0L EcoBoost™ ...................................................271
Engine Oil Dipstick - 2.7L EcoBoost™ ...................................................
271
Engine Oil Dipstick - 3.5L...........................271
Engine Specifications - 2.0L EcoBoost™.................................................333
Drivebelt Routing............................................... 333
Engine Specifications - 2.7L EcoBoost™.................................................333
Drivebelt Routing............................................... 334
Engine Specifications - 3.5L....................334 Drivebelt Routing............................................... 334
Entertainment...............................................427 AM/FM Radio...................................................... 428
Apps....................................................................... 436
Bluetooth Stereo or USB................................ 435
CD (If equipped)................................................ 434
HD Radio ™ Information (If
Available).......................................................... 431
SIRIUS® Satellite Radio (If Activated)........................................................ 429
Sources.................................................................. 427
Supported Media Players, Formats and Metadata Information................................ 436
USB Ports............................................................. 436
Environment
......................................................15
EPB See: Electric Parking Brake.............................. 181
Essential Towing Checks..........................233 Before Towing a Trailer.................................... 234
Hitches................................................................... 233
Launching or Retrieving a Boat or Personal Watercraft (PWC)........................................ 234
Safety Chains...................................................... 233
Trailer Brakes....................................................... 233Trailer Lamps.......................................................
233
When Towing a Trailer..................................... 234
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options..................................13
Exterior Mirrors
................................................93
Auto-dimming Feature...................................... 94
Blind Spot Information System......................94
Direction Indicator Mirrors ............................... 94
Fold-Away Exterior Mirrors............................... 93
Heated Exterior Mirrors ..................................... 93
Integrated Blind Spot Mirror............................ 94
Memory Mirrors .................................................... 93
Power Exterior Mirrors........................................ 93
Puddle Lamps....................................................... 94
F
Fastening the Seatbelts...............................33 Rear Inflatable Seatbelt..................................... 35
Seatbelt Locking Modes.................................... 34
Using Seatbelts During Pregnancy................34
Using the Sliding Clip.......................................... 33
Flat Tire Inflation See: Tire Sealant and Inflator Kit................300
Floor Mats.......................................................239
Ford Credit
..........................................................11
US Only...................................................................... 11
Ford Protect..................................................484 Ford Protect Extended Service Plan
(CANADA ONLY).......................................... 485
Ford Protect Extended Service Plans (U.S. Only)................................................................. 484
Front Parking Aid..........................................189 Obstacle Distance Indicator.......................... 189
Front Passenger Sensing System............44
Fuel and Refueling
.......................................162
Fuel Consumption........................................167 Calculating Fuel Economy............................... 167
Filling the Fuel Tank........................................... 167
Fuel Filler Funnel Location
........................163
Fuel Filter........................................................280
Fuel Quality.....................................................163 Choosing the Right Fuel................................... 163
Fuel Shutoff
...................................................242
Fuses................................................................254
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R
Rear Parking Aid...........................................188
Obstacle Distance Indicator.......................... 189
Rear Seat Armrest........................................145
Rear Seats
.......................................................142
Adjusting the Rear Seats................................. 142
Rear Under Floor Storage.........................224 Cargo Management System.......................... 224
Rear View Camera
.......................................198
Camera Guidelines............................................ 199
Manual Zoom..................................................... 200
Obstacle Distance Indicator......................... 200
Rear Camera Delay........................................... 200
Using the Rear View Camera System.........198
Rear View Camera See: Rear View Camera................................... 198
Rear Window Wiper and Washers..........84 Rear Window Washer......................................... 84
Rear Window Wiper............................................ 84
Recommended Towing Weights.............231
Refueling.........................................................164 System Warnings............................................... 166
Remote Control
...............................................51
Car Finder................................................................ 55
Intelligent Access Key.......................................... 51
Memory Feature.................................................... 57
Remote Start......................................................... 56
Replacing the Battery......................................... 53
Sounding a Panic Alarm.................................... 55
Using the Key Blade............................................. 52
Remote Start
..................................................135
Automatic Settings............................................ 135
Removing a Headlamp.............................285
Repairing Minor Paint Damage
..............294
Replacement Parts Recommendation........................................12
Collision Repairs.................................................... 12
Scheduled Maintenance and Mechanical Repairs.................................................................. 12
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control.............................................................57
Reporting Safety Defects (Canada Only)..............................................................252
Reporting Safety Defects (U.S. Only)..............................................................252 Roadside Assistance...................................241
Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 241
Vehicles Sold in Canada: Roadside Assistance Program Coverage.................242
Vehicles Sold in Canada: Using Roadside Assistance....................................................... 242
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 241
Vehicles Sold in the United States: Using Roadside Assistance.................................... 241
Roadside Emergencies
...............................241
Roof Racks and Load Carriers.................224
Running-In See: Breaking-In................................................. 238
Running Out of Fuel....................................163 Adding Fuel From a Portable Fuel
Container.......................................................... 164
Filling a Portable Fuel Container.................. 164
S
Safety Canopy ™
............................................48
Safety Precautions.......................................162
Satellite Radio..............................................364 Satellite Radio Electronic Serial Number
(ESN)................................................................ 365
Satellite Radio Reception Factors..............365
SIRIUS® Satellite Radio Service.................. 365
Troubleshooting................................................. 366
Scheduled Maintenance Record...........494
Scheduled Maintenance
..........................486
Seatbelt Extension........................................40
Seatbelt Height Adjustment......................37
Seatbelt Reminder........................................38
Belt-Minder™........................................................ 38
Seatbelts...........................................................32 Principle of Operation......................................... 32
Seatbelt Warning Lamp and Indicator Chime...............................................................37
Conditions of operation..................................... 37
Seats.................................................................136
Security...............................................................75
Settings............................................................457 911 Assist............................................................... 462
Ambient Lighting............................................... 467
Bluetooth.............................................................. 459
Clock...................................................................... 458
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Tire Repair Kit
See: Tire Sealant and Inflator Kit................300
Tire Sealant and Inflator Kit....................300 First Stage: Inflating the Tire with Sealing
Compound and Air....................................... 302
General Information.......................................... 301
Second Stage: Checking Tire Pressure........................................................... 304
Tips for Use of the Kit....................................... 301
What to Do After the Tire has Been Sealed............................................................... 304
What to do When a Tire Is Punctured........................................................ 302
Tires See: Wheels and Tires..................................... 298
Towing a Trailer............................................230
Load Placement................................................ 230
Towing the Vehicle on Four Wheels - 6-Speed Automatic Transmission -
6F35...............................................................235
Emergency Towing............................................ 235
Recreational Towing......................................... 235
Towing the Vehicle on Four Wheels - 6-Speed Automatic Transmission -
6F50/6F55
..................................................235
Emergency Towing............................................ 235
Recreational Towing......................................... 236
Towing.............................................................230
Traction Control............................................185 Principle of Operation....................................... 185
Trailer Sway Control.....................................231
Transmission Code Designation............339
Transmission....................................................171
Transmission See: Transmission................................................ 171
Transporting the Vehicle
...........................245
U
Under Hood Overview - 2.0L EcoBoost™.................................................268
Under Hood Overview - 2.7L EcoBoost™.................................................269
Under Hood Overview - 3.5L...................270
Unique Driving Characteristics................160
Universal Garage Door Opener...............146 HomeLink Wireless Control System...........146
USB Port..........................................................367 Using Adaptive Cruise Control...............203
Automatic Cancellation.................................. 206
Blocked Sensor................................................... 207
Canceling the Set Speed................................ 206
Changing the Set Speed................................ 206
Detection Issues................................................. 207
Following a Vehicle........................................... 204
Hilly Condition Usage...................................... 206
Overriding the System..................................... 206
Resuming the Set Speed............................... 206
Setting the Adaptive Cruise Speed............204
Setting the Gap Distance............................... 205
Switching Adaptive Cruise Control Off...................................................................... 206
Switching Adaptive Cruise Control On....................................................................... 203
Switching to Normal Cruise Control..........208
System Not Available....................................... 207
Using All-Wheel Drive
.................................175
Driving In Special Conditions With
All-Wheel Drive (AWD)................................ 175
Using Cruise Control...................................202 Switching Cruise Control Off........................203
Switching Cruise Control On......................... 202
Using MyKey With Remote Start Systems..........................................................62
Using Snow Chains.....................................323
Using Stability Control
................................187
Using Summer Tires...................................322
Using SYNC™ With Your Media Player............................................................389
Accessing Your USB Song Library...............393
Bluetooth Devices and System Settings............................................................ 395
Connecting Your Digital Media Player to the USB Port.......................................................... 389
Media Menu Features...................................... 392
Media Voice Commands................................ 390
USB 2..................................................................... 395
Voice Commands for Audio Sources.........396
Using SYNC™ With Your Phone.............372 Accessing Features through the Phone
Menu................................................................... 377
Accessing Your Phone Settings...................380
Bluetooth Devices.............................................. 381
Making Calls......................................................... 376
Pairing a Phone for the First Time...............373
Pairing Subsequent Phones........................... 374
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