phone FORD EDGE 2017 2.G Manual Online

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
On an iPhone with iOS7+, to
force close an app, double
tap the home button then
swipe up on the app to close
it. Tap the home button
again, then select the app
again to restart it. After a
few seconds, the app should
then appear in SYNC 3's
Mobile App's Menu.
Switch Bluetooth off and
then on to reset it on your
phone. If you are in your
vehicle, SYNC 3 should be
able to automatically re-
connect to your phone if you
press the "Phone" button.
There is a Bluetooth issue
on some older versions of
the Android operating
system that may cause apps
that were found on your
previous vehicle drive to not
be found again if you did not
switch Bluetooth off.
My Android phone is
connected, my app(s) are
running, I restarted them,
but I still cannot find any
apps.
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Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201608, First Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC 3's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.
You may need to reset the
USB connection to SYNC 3.
My iPhone is connected, my
app is running, I restarted
the app but I still cannot find
it on SYNC 3.
Increase the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC 3, but there is
no sound or the sound is
very low.
Force close or uninstall the
apps you do not want SYNC
3 to find. If the app has a
"Ford SYNC" setting, disable
that setting in the app's
settings menu on the phone.
Some Android devices have
a limited number of
Bluetooth ports that apps
can use to connect. If you
have more AppLink apps on
your phone than the number
of available Bluetooth ports,
you will not see all of your
apps listed in the SYNC 3
mobile apps menu.
I can only see some of the
AppLink apps running on my
phone listed in the SYNC 3
Mobile Apps Menu. Voice command issues
Possible solution
Possible cause
Issue
Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.
You may be using the
wrong voice commands.
SYNC 3 does
not understand
what I am
saying. Refer to the audio display during an active
voice session to find a list of voice
commands there.
Wait for the system to prompt you before
you state your command.
You may be speaking too
soon or at the wrong
time.
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Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201608, First Printing SYNC™ 3

Voice command issues
Possible solution
Possible cause
Issue
Review the media voice commands at the
beginning of the media section.
You may be using the
wrong voice commands.
SYNC 3 does
not understand
the name of a
song or artist. Say the song or artist name exactly as it is
displayed on your device. For example, say
"Play Artist Prince" or "Play song Purple
Rain".
You may not be saying
the name exactly as it
appears on your device. Make sure you are saying the complete title
such as "California remix featuring Jennifer
Nettles".
If there are any abbreviations in the name,
like ESPN or CNN, you have to spell those:
"E-S-P-N" or "C-N-N".
Make sure that song titles, artists, album,
and playlists names do not have any special
characters like *, - or +.
The song or artist name
may have some special
characters that are not
being recognized by
SYNC 3.
Make sure that you are saying the name
exactly as it appears on your phone. For
example, if your contact is "Joe Wilson",
say "Call Joe Wilson". If your contact name
is "Mom", say "Call Mom".
You may not be saying
the name exactly as it
appears on your phone-
book.
SYNC 3 does
not understand
or is calling the
wrong contact
when I want to
make a call.
Make sure that your contact names do not
have any special characters like *, - or +.
The contact name may
contain special charac-
ters.
SYNC 3 applies the phonetic pronunciation
rules of the selected language to the
contact names stored on your cell phone.
You may not be saying
the name exactly as it
appears on your phone-
book.
The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
names stored
on my cell
phone.
Helpful Hint: You can select your contact
manually. Press PHONE. Select the option
for phonebook and then contact name.
Press the soft-key option to hear it. SYNC
3 will read the contact name to you, giving
you some idea of the pronunciation it is
expecting.
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Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201608, First Printing SYNC™ 3

Voice command issues
Possible solution
Possible cause
Issue
SYNC 3 applies the phonetic pronunciation
rules of the selected language to the names
stored on your media player or USB flash
drive. It is able to make some exceptions
for very popular artist names (for example,
U2) such that you can always use the
English pronunciation for these artists.
You may be saying the
foreign names using the
currently selected
language for SYNC 3.
The SYNC 3
voice control
system is having
trouble recog-
nizing foreign
tracks, artists,
albums, genres
and playlist
names from my
media player or
USB flash drive.
SYNC 3 uses a synthetically generated
voice rather than pre-recorded human
voice.
SYNC 3 uses text-to-
speech voice prompt
technology.
The system
generates voice
prompts and
the pronunci-
ation of some
words may not
be accurate for
my language. SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
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General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting please call or visit the Ford
Website. Ford Support
United States: 1-800-392-3673
Customer Relation-
ship Center
Canada: 1-800-565-3673
owner.ford.com
Website
www.syncmyride.ca
www.syncmaroute.ca
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For maximum vehicle performance, keep
the following information in mind when
adding accessories or equipment to your
vehicle:
•
When adding accessories, equipment,
passengers and luggage to your
vehicle, do not exceed the total weight
capacity of the vehicle or of the front
or rear axle (GVWR or GAWR as
indicated on the Safety Compliance
Certification label). Ask an authorized
dealer for specific weight information.
• The Federal Communications
Commission (FCC) and Canadian
Radio Telecommunications
Commission (CRTC) regulate the use
of mobile communications systems
that are equipped with radio
transmitters, for example, two-way
radios, telephones and theft alarms.
Any such equipment installed in your
vehicle should comply with Federal
Communications Commission (FCC)
and Canadian Radio
Telecommunications Commission
(CRTC) regulations and should be
installed only by an authorized dealer.
• Mobile communications systems may
harm the operation of your vehicle,
particularly if their manufacturer did
not design them specifically for
automotive use.
• If you or an authorized Ford dealer add
any non-Ford electrical or electronic
accessories or components to your
vehicle, you may adversely affect
battery performance and durability. In
addition, you may also adversely affect
the performance of other electrical
systems in the vehicle.
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Edge (CDQ) Canada/United States of America, enUSA, Edition date: 201608, First Printing Accessories

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524
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Manual Seats.................................................138
Media Hub......................................................367
Memory Function.........................................140
Easy Entry and Exit Feature............................ 142
Linking a PreSet Position to your Remote Control or Intelligent Access Key
Fob....................................................................... 141
Saving a PreSet Position................................... 141
Message Center See: Information Displays............................... 104
Mirrors See: Heated Windows and Mirrors..............134
See: Windows and Mirrors................................ 92
Mobile Communications Equipment.......13
Moonroof..........................................................95 Opening and Closing the Moonroof.............96
Motorcraft Parts - 2.0L EcoBoost™.................................................335
Motorcraft Parts - 2.7L EcoBoost™.................................................336
Motorcraft Parts - 3.5L
...............................337
MyKey Troubleshooting...............................62
MyKey ™.............................................................58
Principle of Operation........................................ 58
N
Navigation......................................................446 cityseeker.............................................................. 453
Destination Mode............................................. 448
Map Mode............................................................ 446
Navigation Map Updates................................ 454
Navigation Menu................................................. 451
SiriusXM Traffic and Travel Link...................454
Waypoints............................................................ 452
Normal Scheduled Maintenance
..........489
Intelligent Oil-Life Monitor™........................ 489
Normal Maintenance Intervals.................... 490
O
Oil Change Indicator Reset
.......................273
Oil Check See: Engine Oil Check........................................ 271
Opening and Closing the Hood..............266 Closing the Hood................................................ 267
Opening the Hood............................................. 266Ordering Additional Owner's
Literature.......................................................251
Obtaining a French Owner ’s Manual..........252
Overhead Console........................................153
P
Parking Aids
...................................................188
Principle of Operation...................................... 188
Passive Anti-Theft System.........................75 SecuriLock®........................................................... 75
PATS See: Passive Anti-Theft System.....................75
Perchlorate.........................................................11
Personal Safety System ™
...........................41
How Does the Personal Safety System
Work?................................................................... 41
Phone................................................................441 During a Phone Call.......................................... 444
Making Calls........................................................ 443
Pairing Your Cell Phone for the First Time.................................................................... 441
Phone Menu........................................................ 442
Receiving Calls................................................... 444
Smartphone Connectivity.............................. 445
Text Messaging................................................... 445
Post-Crash Alert System..........................245
Power Door Locks See: Locking and Unlocking............................. 64
Power Liftgate
.................................................69
Hands-Free Feature.............................................. 71
Obstacle Detection............................................... 71
Opening and Closing the Liftgate.................. 69
Setting the Liftgate Open Height................... 70
Stopping the Liftgate Movement................... 70
Power Seats
...................................................138
10-way power seat............................................ 140
6-way power seat.............................................. 139
Power Lumbar..................................................... 140
Power Steering Fluid Check....................280
Power Windows
..............................................92
Accessory Delay.................................................... 93
Bounce-Back......................................................... 92
One-Touch Down................................................. 92
One-Touch Up....................................................... 92
Window Lock......................................................... 92
Protecting the Environment........................15
537
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Display...................................................................
468
General................................................................. 466
Media Player........................................................ 458
Mobile Apps........................................................ 465
Navigation............................................................ 463
Phone..................................................................... 459
Radio...................................................................... 462
Sound..................................................................... 457
Valet Mode.......................................................... 469
Vehicle .................................................................... 467
Voice Control...................................................... 469
Wi-Fi....................................................................... 467
Side Airbags.....................................................46
Side Sensing System..................................190
Obstacle Distance Indicator............................ 191
Sitting in the Correct Position..................136
Snow Chains See: Using Snow Chains................................. 323
Special Notices................................................12 New Vehicle Limited Warranty......................... 12
On Board Diagnostics Data Link Connector............................................................ 13
Special Instructions.............................................. 12
Special Operating Conditions Scheduled Maintenance..............................................492
Exceptions............................................................ 493
Speed Control See: Cruise Control........................................... 202
Stability Control
............................................186
Principle of Operation...................................... 186
Starting a Gasoline Engine
........................155
Automatic Engine Shutdown........................ 156
Failure to Start..................................................... 156
Guarding Against Exhaust Fumes................157
Important Ventilating Information..............158
Stopping the Engine When Your Vehicle is Moving................................................................ 157
Stopping the Engine When Your Vehicle is Stationary.......................................................... 157
Starting and Stopping the Engine..........154 General Information.......................................... 154
Steering............................................................219 Adaptive Steering.............................................. 220
Electric Power Steering.................................... 219
Steering Wheel................................................78
Storage Compartments
.............................153
Sunroof See: Moonroof....................................................... 95Sun Visors.........................................................95
Illuminated Vanity Mirror................................... 95
Supplementary Restraints System
.........42
Principle of Operation......................................... 42
Symbols Glossary
.............................................7
SYNC™ 3.......................................................406
General Information........................................ 406
SYNC™ 3 Troubleshooting.....................469
SYNC™ Applications and Services........................................................384
911 Assist............................................................... 384
SYNC Mobile Apps........................................... 386
SYNC™...........................................................368 General Information......................................... 368
SYNC™ Troubleshooting
.........................398
T
Tailgate See: Manual Liftgate.......................................... 68
See: Power Liftgate............................................. 69
Technical Specifications See: Capacities and Specifications............333
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................249
Tire Care
.........................................................306
Glossary of Tire Terminology........................ 309
Important Information About Low-Profile Tires................................................................... 306
Important Information About Sport Tires and Wheels.................................................... 306
Information About Uniform Tire Quality Grading............................................................. 308
Information Contained on the Tire Sidewall............................................................ 310
Notice to Crossover Vehicle Owners..........307
Temperature A B C........................................... 309
Tire Rotation........................................................ 322
Traction AA A B C.............................................. 309
Treadwear............................................................ 308
Tire Inflation When Punctured See: Tire Sealant and Inflator Kit................300
Tire Pressure Monitoring System
...........324
Changing Tires With a Tire Pressure
Monitoring System....................................... 325
Understanding Your Tire Pressure Monitoring System ...................................... 325
539
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