syn phone FORD ESCAPE 2014 3.G Owners Manual

Auxiliary Input Jack.....................................284
USB Port.........................................................284
Media Hub......................................................285
SYNC™
General Information...................................286
Using Voice Recognition...........................288
Using SYNC™ With Your Phone...........290
SYNC™ Applications and Services.......301
Using SYNC™ With Your Media
Player...........................................................307
SYNC™ Troubleshooting..........................314
MyFord Touch™
General Information...................................320
Settings............................................................327
Entertainment..............................................336
Phone...............................................................353
Information....................................................359
Climate............................................................368
Navigation........................................................371
Accessories
Accessories...................................................380
Appendices
End User License Agreement..................382
Ford Extended Service Plan
(ESP)
Ford Extended Service Plan (ESP).......397
Scheduled Maintenance
General Maintenance Information.......400
Normal Scheduled Maintenance..........403
Special Operating Conditions Scheduled
Maintenance............................................406
Scheduled Maintenance Record..........408
5
Table of Contents

The event data recorder in this vehicle
is designed to record such data as:
•How various systems in your vehicle
were operating;
•Whether or not the driver and
passenger safety belts were
buckled/fastened;
•How far (if at all) the driver was
depressing the accelerator and/or
the brake pedal; and
•How fast the vehicle was travelling;
and
•Where the driver was positioning
the steering wheel.
This data can help provide a better
understanding of the circumstances in
which crashes and injuries occur.
Note:Event data recorder data is
recorded by your vehicle only if a
non-trivial crash situation occurs; no data
is recorded by the event data recorder
under normal driving conditions and no
personal data or information (e.g., name,
gender, age, and crash location) is
recorded (see limitations regarding 911
Assist and Traffic, directions and
Information privacy below). However,
parties, such as law enforcement, could
combine the event data recorder data
with the type of personally identifying
data routinely acquired during a crash
investigation.
To read data recorded by an event data
recorder, special equipment is required,
and access to the vehicle or the event
data recorder is needed. In addition to
the vehicle manufacturer, other
parties, such as law enforcement, that
have such special equipment, can read
the information if they have access to
the vehicle or the event data recorder.
Ford Motor Company and Ford of
Canada do not access event data
recorder information without obtaining
consent, unless pursuant to court orderor where required by law enforcement,
other government authorities or other
third parties acting with lawful
authority. Other parties may seek to
access the information independently
of Ford Motor Company and Ford of
Canada.
Note:Including to the extent that any
law pertaining to Event Data Recorders
applies to SYNC or its features, please
note the following: Once 911 Assist (if
equipped) is enabled (set ON), 911 Assist
may, through any paired and connected
cell phone, disclose to emergency
services that the vehicle has been in a
crash involving the deployment of an
airbag or, in certain vehicles, the
activation of the fuel pump shut-off.
Certain versions or updates to 911 Assist
may also be capable of being used to
electronically or verbally provide to 911
operators the vehicle location (such as
latitude and longitude), and/or other
details about the vehicle or crash or
personal information about the
occupants to assist 911 operators to
provide the most appropriate emergency
services. If you do not want to disclose
this information, do not activate the 911
Assist feature. See SYNC™ (page 286).
Additionally, when you connect to
Traffic, Directions and Information (if
equipped, U.S. only), the service uses
GPS technology and advanced vehicle
sensors to collect the vehicle’s current
location, travel direction, and speed
(“vehicle travel information”), only to
help provide you with the directions,
traffic reports, or business searches
that you request. If you do not want
Ford or its vendors to receive this
information, do not activate the
service. Ford Motor Company and the
10
Introduction

vendors it uses to provide you with this
information do not store your vehicle
travel information. For more
information, see Traffic, Directions and
Information, Terms and Conditions.
See SYNC™ (page 286).
CALIFORNIA PROPOSITION 65
WARNING
Some constituents of engine
exhaust, certain vehicle components,
certain fluids contained in vehicles
and certain products of component wear
contain or emit chemicals known to the
State of California to cause cancer and
birth defects or other reproductive harm.
PERCHLORATE
Certain components in your vehicle such
as airbag modules, safety belt
pretensioners and remote control batteries
may contain perchlorate material. Special
handling may apply for service or vehicle
end of life disposal. For more information
visit:
Web Address
www.dtsc.ca.gov/hazardouswaste/
perchlorate
FORD CREDIT
(U.S. Only)
Ford Credit offers a full range of financing
and lease plans to help you acquire your
vehicle. If you have financed or leased your
vehicle through Ford Credit, thank you for
your business.
For your convenience we offer a number
of ways to contact us, as well as help
manage your account.Phone: 1-800-727-7000
For more information regarding Ford Credit,
as well as access Account Manager, please
go to www.fordcredit.com.
REPLACEMENT PARTS
RECOMMENDATION
Your vehicle has been built to the highest
standards using quality parts. We
recommend that you demand the use of
genuine Ford and Motorcraft parts
whenever your vehicle requires scheduled
maintenance or repair. You can clearly
identify genuine Ford and Motorcraft parts
by looking for the Ford, FoMoCo or
Motorcraft branding on the parts or their
packaging.
Scheduled Maintenance and
Mechanical Repairs
One of the best ways for you to make sure
that your vehicle provides years of service
is to have it maintained in line with our
recommendations using parts that
conform to the specifications detailed in
this Owner’s Manual. Genuine Ford and
Motorcraft parts meet or exceed these
specifications.
Collision Repairs
We hope that you never experience a
collision, but accidents do happen. Genuine
Ford replacement collision parts meet our
stringent requirements for fit, finish,
structural integrity, corrosion protection
and dent resistance. During vehicle
development we validate these parts
deliver the intended level of protection as
a whole system. A great way to know for
sure you are getting this level of protection
is to use genuine Ford replacement
collision parts.
11
Introduction

ON/OFF: Press this button to switch the system off and on. Turn to adjust the
volume. J
MENU: Press this button to access different audio system features. See Menu
Structure later in this section. K
SOUND: Press this button to access settings for Treble, Middle, Bass, Fade
and Balance. Use the up and down arrow buttons to select the various settings.
When you make your selection, press the left and right arrow buttons to change
the settings. Press OK to set or press MENU to exit. Sound settings can be set
for each audio source independently. L
PHONE: Press this button to access the phone features of the SYNC system.
See SYNC™ (page 286). M
MEDIA: Press this button to switch between listening to a CD and the
SYNC-Media menu. To change the SYNC-Media device (such as switching from
a device plugged into the USB port to a Bluetooth audio device), press MENU
and scroll to Select Source. N
RADIO: Press this button to listen to the radio or change radio frequencies.
Press the function buttons below the radio screen to select different radio
functions. O
AUDIO UNIT - VEHICLES WITH:
AM/FM/CD/SYNC/SATELLITE
RADIO
WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
Note:You can operate your audio system
for up to one hour after you switch off the
ignition. Press the ON/OFF control to
operate the system with the ignition turned
off. The system automatically turns off after
one hour.
Note:Some features, such as SIRIUS
satellite radio, may not be available in your
location. Check with an authorized dealer.
272
Audio System

Sound: Press this button to access settings for Treble, Middle, Bass, Fade and
Balance. Use the up and down arrow buttons to select the various settings.
When you make your selection, press the left and right arrow buttons to change
the settings. Press OK to set or press MENU to exit. Sound settings can be set
for each audio source independently. I
Seek: Press and release these buttons to go to the previous or next preset radio
station or disc track. Press and hold these buttons to fast forward to the previous
or next strong radio station, memory preset or through the current disc track. J
ON/OFF: Press this button to switch the system off and on. Turn to adjust the
volume. K
MENU: Press this button to access different audio system features. See Menu
Structure later in this section. L
PHONE: Press this button to access the phone features of the SYNC system.
See SYNC™ (page 286). M
MEDIA: Press this button to switch between listening to a CD and the
SYNC-Media menu. To change the SYNC-Media device (such as switching from
a device plugged into the USB port to a Bluetooth audio device), press MENU
and scroll to Select Source. N
SIRIUS: Press this button to listen to SIRIUS satellite radio. O
RADIO: Press this button to listen to the radio or change radio frequencies.
Press the function buttons below the radio screen to select different radio
functions. P
AUDIO UNIT - VEHICLES WITH:
PREMIUM AM/FM/CD
WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
Note:The CD slot is directly above the
touchscreen.
Note:The MyFord Touch system controls
most of the audio features. See MyFord
Touch™ (page 320).
274
Audio System

GENERAL INFORMATION
E142598
SYNC is an in-vehicle communications
system that works with your
Bluetooth-enabled cellular phone and
portable media player. This allows you to:
• Make and receive calls.
• Access and play music from your
portable music player.
• Use 911 Assist, Vehicle Health Report
and SYNC Services (Traffic, Directions
& Information).
*
• Access phonebook contacts and music
using voice commands.
• Stream music from your connected
phone.
• Text message.• Use the advanced voice recognition
system
• Charge your USB device (if your device
supports this).
*These features require activation. See
SYNC™ Applications and Services
(page 301).
Make sure that you review your device's
manual before using it with SYNC.
Support
The SYNC support team is available to
help you with any questions you cannot
answer on your own.
Monday-Saturday, 8:30am-8:00pm EST.
In the United States, call 1-888-270-1055.
In Canada, call 1-800-565-3673.
286
SYNC™

Times are subject to change due to
holidays.
SYNC Owner Account
Why do I need a SYNC owner account?
• Required to activate Vehicle Health
Report and to view the reports online.
• Required to activate the
subscription-based SYNC Services and
to personalize your Saved Points and
Favorites.
• Essential for keeping up with the latest
software downloads available for
SYNC.
• Access to customer support for any
questions you may have.
Driving Restrictions
For your safety, certain features are
speed-dependent and restricted when your
vehicle is traveling over 3 mph (5 km/h).
Safety Information
WARNING
Driving while distracted can result in
loss of vehicle control, crash and
injury. We strongly recommend that
you use extreme caution when using any
device that may take your focus off the
road. Your primary responsibility is the safe
operation of your vehicle. We recommend
against the use of any hand-held device
while driving and encourage the use of
voice-operated systems when possible.
Make sure you are aware of all applicable
local laws that may affect the use of
electronic devices while driving.
When using SYNC:
• Do not operate playing devices if the
power cords or cables are broken, split
or damaged. Place cords and cables
out of the way, so they do not interfere
with the operation of pedals, seats,
compartments or safe driving abilities.
• Do not leave playing devices in your
vehicle during extreme conditions as it
could cause them damage. See your
device's manual for further information.
• Do not attempt to service or repair the
system. See an authorized dealer.
Privacy Information
When a cellular phone is connected to
SYNC, the system creates a profile within
your vehicle that is linked to that cellular
phone. This profile is created in order to
offer you more cellular features and to
operate more efficiently. Among other
things, this profile may contain data about
your cellular phone book, text messages
(read and unread), and call history,
including history of calls when your cellular
phone was not connected to the system.
In addition, if you connect a media device,
the system creates and retains an index of
supported media content. The system also
records a short development log of
approximately 10 minutes of all recent
system activity. The log profile and other
system data may be used to improve the
system and help diagnose any problems
that may occur.
The cellular profile, media device index,
and development log will remain in the
vehicle unless you delete them and are
generally accessible only in the vehicle
when the cellular phone or media player
is connected. If you no longer plan to use
the system or the vehicle, we recommend
you perform a Master Reset to erase all
stored information.
287
SYNC™

System data cannot be accessed without
special equipment and access to the
vehicle's SYNC module. Ford Motor
Company and Ford of Canada will not
access the system data for any purpose
other than as described absent consent, a
court order, or where required by law
enforcement, other government
authorities, or other third parties acting
with lawful authority. Other parties may
seek to access the information
independently of Ford Motor Company and
Ford of Canada. For further privacy
information, see the sections on 911 Assist,
Vehicle Health Report, and Traffic,
Directions and Information.USING VOICE RECOGNITION
This system helps you control many
features using voice commands. This
allows you to keep your hands on the
wheel and focus on what is in front of you.
Initiating a Voice Session
E142599
Push the voice icon. A tone
sounds and Listening appears in
the display. Say any of the
following:
If You Want To Say
Stream audio from your phone. "Bluetooth audio"
Cancel the requested action. "Cancel"
Access the device connected to the auxiliary input jack. "Line in"
Make calls. "Phone"
Access the SYNC Services portal.
"Services"
*
Return to the main menu. "SYNC"
Access the device connected to your USB port. "USB"
Run a vehicle health report.
"Vehicle health report"
*
Adjust the level of voice interaction and feedback. "Voice settings"
Hear a list of voice commands available in the current
mode. "Help"
* This is an optional feature and available in the United States only.
288
SYNC™

System Interaction and Feedback
The system provides feedback through
audible tones, prompts, questions and
spoken confirmations depending on the
situation and the chosen level of
interaction (voice settings). You can
customize the voice recognition system to
provide more or less instruction and
feedback.The default setting is to a higher level of
interaction in order to help you learn to use
the system. You can change these settings
at any time.
Adjusting the Interaction Level
E142599
Push the voice icon. Say "Voice
settings" when prompted, then
any of the following:
The system: When you say:
Provides more detailed interaction and
guidance. "Interaction mode standard"
Provides less audible interaction and more
tone prompts. "Interaction mode advanced"
The system defaults to the standard interaction mode.
Confirmation prompts are short questions
the system asks when it is not sure of your
request or when there are multiple possible
responses to your request. For example,
the system may ask, "Phone, is that
correct?". If turned off, the system simply
makes a best guess as to what you
requested and may ask you to confirm
settings.
The system: When you say:
Makes a best guess from the command;
you may still occasionally be asked to
confirm settings. "Confirmation prompts off"
Clarifies your voice command with a short
question. "Confirmation prompts on"
The system creates candidate lists when
it has the same confidence level of several
options based on your voice command.
When turned on, it may prompt you with
as many as four possibilities for
clarification.For example, say "Say 1 after the tone to
call John Doe at home. Say 2 after the tone
to call Johnny Doe on mobile. Say 3 after
the tone to call Jane Doe at home." You
could also say "Say 1 after the tone to play
John Doe, Say 2 after the tone to play
Johnny Doe."
289
SYNC™

The system: When you say:
Makes a best guess from the media
candidate list. The system may occasion-
ally ask you questions. "Media candidate lists off"
Clarifies your voice command for media
candidates. "Media candidate lists on"
Makes a best guess from the phone
candidate list. The system may occasion-
ally ask you questions. "Phone candidate lists off"
Clarifies your voice command for phone
candidates "Phone candidate lists on"
Helpful Hints
• Make sure the interior of your vehicle is
as quiet as possible. Wind noise from
open windows and road vibrations may
prevent the system from correctly
recognizing spoken commands.
• After pressing the voice icon, wait until
after the tone sounds and Listening
appears before saying a command. Any
command spoken before this does not
register with the system.
• Speak naturally, without long pauses
between words.
• At any time, you can interrupt the
system while it is speaking by pressing
the voice icon.
USING SYNC™ WITH YOUR
PHONE
Hands-free calling is one of the main
features of SYNC. While the system
supports a variety of features, many are
dependent on your cellular phone's
functionality. At a minimum, most cellular
phones with Bluetooth wireless technology
support the following functions:
• Answering an incoming call.
• Ending a call.
• Using privacy mode.
• Dialing a number.
• Redialing.
• Call waiting notification.
• Caller ID.
Other features, such as text messaging
using Bluetooth and automatic phonebook
download, are phone-dependent features.
To check your phone's compatibility, see
your phone's manual and visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
290
SYNC™