windshield FORD ESCAPE 2020 Workshop Manual

CONNECTED VEHICLE – TROUBLESHOOTING
Possible Cause and Resolution
Symptom
I cannot connect to a Wi-Fi
network. –
Password error.
•Enter the correct network password.
– Weak network signal.
•Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
– Multiple access points in range with the same SSID.
•Use a unique name for your SSID. Do not use the
default name unless it contains a unique identifier,
for example as part of the MAC address.
The Wi-Fi connection
disconnects after successful
connection. –
Weak network signal.
•Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
I am close to a Wi-Fi hotspot
but the network signal
strength is weak. –
Obstructed network signal.
•If your vehicle has a heated windshield, position
your vehicle so that the windshield is not facing the
Wi-Fi hotspot.
• If your vehicle has metallic tinting on the windows
but not on the windshield, position your vehicle so
that the windshield is facing the Wi-Fi hotspot or
open the windows that are facing the hotspot.
• If your vehicle has metallic tinting on the windows
and the windshield, open the windows that are
facing the hotspot.
• If your vehicle is in a garage and you have the
garage door closed, open the garage door.
I cannot see a network in the
list of available networks
that I expect to see. –
Hidden network.
•Make the network visible and try again.
405
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Connected Vehicle (If Equipped)

Wi-Fi Connectivity
Possible Cause and Resolution
Symptom
I cannot connect to a Wi-Fi
network. –
Password error.
•Enter the correct network password.
– Weak network signal.
•Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
– Multiple access points in range with the same SSID.
•Use a unique name for your SSID,. Do not use the
default name unless it contains a unique identifier,
for example as part of the MAC address.
The Wi-Fi connection
disconnects after successful
connection. –
Weak network signal.
•Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
I am close to a Wi-Fi hotspot
but the network signal
strength is weak. –
Obstructed network signal.
•If your vehicle has a heated windshield, position
your vehicle so that the windshield is not facing the
Wi-Fi hotspot.
• If your vehicle has metallic tinting on the windows
but not on the windshield, position your vehicle so
that the windshield is facing the Wi-Fi hotspot or
open the windows that are facing the hotspot.
• If your vehicle has metallic tinting on the windows
and the windshield, open the windows that are
facing the hotspot.
• If your vehicle is in a garage and you have the
garage door closed, open the garage door.
I cannot see a network in the
list of available networks
that I expect to see. –
Hidden network.
•Make the network visible and try again.
479
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- SYNC™ 3 (If Equipped)

Less Cost to Properly Maintain Your
Vehicle
Ford Protect extended service plan also
offers a Premium Maintenance Plan that
covers all scheduled maintenance, and
selected wear items. The coverage is
prepaid, so you never have to worry about
the cost of your vehicle
’s maintenance.
Covered maintenance includes:
• Windshield wiper blades.
• Spark plugs.
• The clutch disc (if equipped).
• Brake pads and linings.
• Shock absorbers.
• Struts.
• Engine Belts.
• Engine coolant hoses, clamps and
o-rings.
• Diesel exhaust fluid replenishment (if
equipped).
• Cabin air filter replacement every
20,000 mi (32,000 km) (electric
vehicles only).
Interest Free Finance Options
Just a 5% down payment will provide you
with an affordable, no interest, no fee
payment program allowing you all the
security and benefits Ford Protect
extended service plan has to offer while
paying over time. You are pre-approved
with no credit check or hassles. To learn
more, call our Ford Protect extended
service plan specialists at 800-367-3377.
Ford Protect Extended Service Plan
P.O. Box 321067
Detroit, MI 48232 Ford Protect Extended Service
Plan (CANADA ONLY)
You can get more protection for your
vehicle by purchasing a Ford Protect
extended service plan. Ford Protect
extended service plan is the only service
contract backed by Ford Motor Company
of Canada, Limited. Depending on the plan
you purchase, Ford Protect extended
service plan provides benefits such as:
•
Rental reimbursement.
• Coverage for certain maintenance and
wear items.
• Protection against repair costs after
your New Vehicle Limited Warranty
Coverage expires.
• Roadside Assistance benefits.
There are several Ford Protect extended
service plans available in various time,
distance and deductible combinations.
Each plan is tailored to fit your own driving
needs, including reimbursement for towing
and rental. When you purchase Ford
Protect extended service plan, you receive
added peace-of-mind protection
throughout Canada, the United States and
Mexico, provided by a network of
participating authorized Ford Motor
Company dealers.
Note: Repairs performed outside of Canada
and the United States are not eligible for
Ford Protect extended service plan
coverage.
This information is subject to change. For
more information; visit your local Ford of
Canada dealer or www.ford.ca to find the
Ford Protect extended service plan that is
right for you.
485
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Ford Protect

Check Every Month
Windshield washer fluid level.
Fuel and water separator. Drain if necessary (or if indicated by the information display). Holes and slots in the tail pipe to make sure they are functional and clear of debris. Check Every Six Months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation.
Seatbelts and seat latches for wear and function.
Safety warning lamps (brake, ABS, airbag and seatbelt) for operation.
Washer spray and wiper operation. Clean or replace blades as necessary.
Multi-Point Inspection
In order to keep your vehicle running right,
it is important to have the systems on your
vehicle checked regularly. This can help
identify potential issues and prevent major
problems. We recommend having the
following multi-point inspection performed
at every scheduled maintenance interval
to help make sure your vehicle keeps
running great. Multi-Point Inspection
Hazard warning system operation
Accessory drive belt(s)
Horn operation
Battery performance
Radiator, cooler, heater and air conditioninghoses
Engine air filter
488
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Scheduled Maintenance

Multi-Point Inspection
Suspension components for leaks ordamage
Exhaust system
Steering and linkage
Exterior lamps operation
Tires (including spare) for wear and properpressure2
Fluid levels 1
; fill if necessary
Windshield for cracks, chips or pits
For oil and fluid leaks
Washer spray and wiper operation
Half-shaft dust boots
1 Brake, coolant recovery reservoir, automatic transmission and window washer
2 If your vehicle is equipped with a temporary mobility kit, check the tire sealant expiration
Use By date on the canister. Replace as needed.
Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive
way to perform a thorough inspection of
your vehicle. Your checklist gives you
immediate feedback on the overall
condition of your vehicle.
NORMAL SCHEDULED
MAINTENANCE
Intelligent Oil-Life Monitor™
Your vehicle has an Intelligent Oil-Life
Monitor that determines when you should
change the engine oil based on how you
use your vehicle. By using several
important factors in its calculations, the
monitor helps reduce the cost of owning
your vehicle and reduces environmental
waste at the same time. This means you do not have to remember
to change the oil on a mileage-based
schedule. Your vehicle lets you know when
an oil change is due by displaying a
message in the information display.
The following table provides examples of
vehicle use and its impact on oil change
intervals. It is a guideline only. Actual oil
change intervals depend on several factors
and generally decrease with severity of
use.
When to Expect the OIL CHANGE REQUIRED Message
Vehicle Use and Example
Interval 1
Normal
7,500– 10,000 mi
(12,000– 16,000 km)
Normal commuting with highway driving
489
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Scheduled Maintenance

Adjusting the Volume......................................
409
Changing Radio Stations............................... 409
Muting the Audio............................................... 409
Pausing or Playing Media............................... 409
Returning to the Previous Screen...............409
Scrolling Through the Menu Options.........410
Selecting a Menu Option................................. 410
Selecting Media................................................. 409
Selecting the Radio........................................... 410
Switching the Audio Unit On and Off.........410
Switching the Display On and Off...............410
Using a Cell Phone.............................................410
Using Apps............................................................ 410
Using Seek, Fast Forward and Reverse.............................................................. 410
Auto Hold........................................................220
Auto Hold Indicator............................................ 221
Switching Auto Hold On and Off.................. 221
Using Auto Hold................................................... 221
Autolamps........................................................87 Windshield Wiper Activated
Headlamps........................................................ 87
Automatic Climate Control - Vehicles With: Dual Automatic Temperature
Control (DATC)
...........................................138
Directing the Airflow.......................................... 138
Setting the Blower Motor Speed.................. 139
Setting the Temperature................................. 139
Switching Auto Mode On and Off................139
Switching Dual Zone Mode On and Off....................................................................... 140
Switching Maximum Air Conditioning On and Off.............................................................. 140
Switching Maximum Defrost On and Off........................................................................\
. 141
Switching Recirculated Air On and Off........................................................................\
. 141
Switching the Air Conditioning On and Off....................................................................... 140
Switching the Climate Control On and Off....................................................................... 140
Automatic Climate Control - Vehicles With: Electronic Automatic
Temperature Control (EATC)
.................141
Directing the Airflow........................................... 141
Setting the Blower Motor Speed.................. 142
Setting the Temperature.................................. 142
Switching Auto Mode On and Off................142 Switching Maximum Air Conditioning On
and Off............................................................... 143
Switching Maximum Defrost On and Off........................................................................\
143
Switching Recirculated Air On and Off....................................................................... 144
Switching the Air Conditioning On and Off........................................................................\
143
Switching the Climate Control On and Off........................................................................\
143
Automatic High Beam Control...................91
Automatic High Beam Control Indicators.........................................................91
Automatic Transmission - Excluding: Plug-In Hybrid Electric Vehicle
(PHEV).........................................................204
Automatic Return to park............................... 205
Drive (D)................................................................ 205
If Your Vehicle Gets Stuck in Mud or Snow................................................................. 208
Low (L).................................................................. 205
Manual (M).......................................................... 205
Manual Park Release....................................... 206
Neutral (N).......................................................... 205
Park (P)................................................................. 204
Reverse (R).......................................................... 205
Stay in Neutral Mode....................................... 206
Understanding the Shift Positions of Your Automatic Transmission........................... 204
Automatic Transmission Fluid Check
.............................................................325
Automatic Transmission - Hybrid Electric Vehicle (HEV)/Plug-In Hybrid Electric
Vehicle (PHEV).........................................208
Automatic Return to Park............................... 210
Automatic Transmission Information Messages........................................................... 211
Drive (D)............................................................... 209
Grade Assist......................................................... 210
If Your Vehicle Gets Stuck In Mud or Snow.................................................................... 211
Low (L).................................................................. 209
Neutral (N).......................................................... 209
Park (P)................................................................. 209
Reverse (R).......................................................... 209
Stay in Neutral Mode........................................ 210
Understanding the Shift Positions of Your Automatic Transmission........................... 209
536
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Index

Raising the Head Restraint.............................
149
Removing the Head Restraint....................... 150
Removing the Head Restraints..................... 149
Tilting the Front Seat Head Restraint.........150
Head Up Display............................................133 Adjusting the Head Up Display
Settings............................................................. 134
Cleaning the Head Up Display....................... 134
Head Up Display Indicator.............................. 136
Head Up Display Information Messages.......................................................... 136
Selecting Which Information the System Displays............................................................. 135
Switching the Head Up Display On or Off........................................................................\
134
Heated Exterior Mirrors..............................146
Heated Rear Window..................................146
Heated Seats..................................................155
Heated Steering Wheel................................81
Heated Windshield......................................146
Windshield Wiper De-Icer............................... 146
Heating See: Climate Control.......................................... 137
High Voltage Battery...................................196 General Information.......................................... 196
Hill Start Assist
..............................................219
Switching the System On and Off..............220
Using Hill Start Assist...................................... 220
Hints on Controlling the Interior Climate - Vehicles With: Automatic
Temperature Control
................................144
Defogging the Side Windows in Cold
Weather............................................................. 145
General Hints....................................................... 144
Quickly Cooling the Interior............................. 145
Quickly Heating the Interior............................ 144
Recommended Settings for Cooling...........145
Recommended Settings for Heating..........144
Hints on Controlling the Interior Climate - Vehicles With: Manual Temperature
Control...........................................................145
Defogging the Side Windows in Cold Weather............................................................. 146
General Hints....................................................... 145
Quickly Cooling the Interior............................. 145
Quickly Heating the Interior............................ 145
Recommended Settings for Cooling...........145
Recommended Settings for Heating..........145 Vehicle Stationary for Extended Periods
During Extreme High Ambient
Temperatures.................................................. 145
Hints on Driving With Anti-Lock Brakes.............................................................217
Hood Lock See: Opening and Closing the Hood...........312
Horn.....................................................................82
How Does Adaptive Cruise Control With Stop and Go Work....................................239
How Does the Rear Occupant Alert System Work
................................................157
Hybrid Vehicle Frequently Asked Questions.....................................................180
Hybrid Vehicle Operation...........................176 Battery..................................................................... 177
Braking..................................................................... 177
Driving...................................................................... 177
Driving to Optimize Fuel Economy...............177
Starting................................................................... 176
Stopping.................................................................. 177
Transmission Operation.................................... 177
I
Ignition Switch
...............................................167
In California (U.S. Only)............................298
Information Display Control - Vehicles With: Head Up Display (HUD)................81
Information Display Control - Vehicles Without: Head Up Display (HUD)
..........81
Information Displays....................................110
General Information........................................... 110
Information Messages
..................................117
Active Park............................................................. 118
Adaptive Cruise Control.................................... 118
AdvanceTrac ™ and Traction Control..........118
Alarm........................................................................\
119
Auto-Start-Stop................................................. 120
AWD
........................................................................\
.. 119
Battery and Charging System (12 volt)...................................................................... 121
Battery and Charging System (High Voltage).............................................................. 121
Blind Spot Information and Cross Traffic Alert System..................................................... 122
Doors and Locks.................................................. 123
Driver Alert............................................................. 124
542
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Index

Anti-Lock Braking System..............................
106
Auto Hold Active................................................. 106
Auto Hold Unavailable..................................... 106
Automatic High Beam Control...................... 106
Auto-Start-Stop................................................. 106
Battery.................................................................... 106
Blind Spot Monitor............................................ 106
Brake System Warning Lamp........................ 106
Cruise Control....................................................... 107
Direction Indicator.............................................. 107
Door Ajar................................................................ 107
Electric Park Brake.............................................. 107
Engine Oil............................................................... 107
Engine or Motor Coolant Temperature.................................................... 107
EV Charge.............................................................. 107
EV Later.................................................................. 107
EV Now................................................................... 107
Fasten Rear Seatbelt......................................... 107
Fasten Seatbelt................................................... 107
Front Airbag......................................................... 108
Front Fog Lamps................................................ 108
High Beam............................................................ 108
Hood Ajar.............................................................. 108
Lamps On............................................................. 108
Liftgate Ajar.......................................................... 108
Low Beam Warning........................................... 108
Low Fuel Level..................................................... 108
Low Tire Pressure Warning............................. 108
Low Washer Fluid............................................... 108
Powertrain Fault................................................. 108
Ready to Drive..................................................... 108
Service Engine Soon......................................... 109
Stability Control.................................................. 109
Stability Control Off.......................................... 109
Stop Safely Now................................................. 109
Vehicle Plugged in.............................................. 109
Washer Fluid Check....................................329
Washers See: Cleaning the Exterior.............................. 336
See: Wipers and Washers................................. 83
Waxing..............................................................337
What Is Adaptive Cruise Control With Lane Centering..........................................239
What Is Automatic High Beam Control.............................................................91
What Is Cruise Control...............................237 Requirements...................................................... 237What Is Drive Mode Control....................266
What is the Rear Occupant Alert
System...........................................................157
Wheel Nuts See: Changing a Road Wheel....................... 369
Wheels and Tires.........................................343 General Information......................................... 343
Technical Specifications................................. 375
Windows and Mirrors....................................93
Windshield Washers.....................................84
Front Camera Washer........................................ 85
Windshield Wipers........................................83 Intermittent Wipe................................................. 83
Speed Dependent Wipers................................ 83
Wiper Blades See: Checking the Wiper Blades.................330
Wipers and Washers.....................................83
Wireless Accessory Charger.....................164
550
Escape (CTC) Canada/United States of America, Vehicles Built From: 17-06-2019, enUSA, Edition date: 201906, Third-Printing- Index