steering wheel FORD ESCAPE 2021 Repair Manual

Note:
Cabin conditioning can perform
differently depending on if you plug in with
the included convenience cord or a higher
power charging station. The power available
for conditioning is limited to the charging
station power available.
Note: Your vehicle may not always reach
the set cabin temperature due to charging
and ambient temperature conditions. This
is normal operation.
APPS
The system allows you interact with select
mobile apps while keeping your eyes on
the road. Voice commands, your steering
wheel buttons, or a quick tap on your
touchscreen give you advanced control of
compatible mobile apps. You can also
stream your favorite music or podcasts,
share your time of arrival with friends, and
keep connected safely.
When you start an app through the system
for the first time, you could be asked to
grant certain permissions. You can review
and change the permissions that you have
granted at any time when your vehicle is
not moving. We recommend that you
check your data plan before using your
apps through the system. Using them
could result in additional charges. We also
recommend that you check the app
provider's terms and conditions and
privacy policy before using their app. Make
sure that you have an active account for
apps that you want to use through the
system. Some apps will work with no
setup. Others require you to configure
some personal settings before you can use
them.
Note: For more information about available
apps, visit catalog.ford.com. Using Apps on an iOS Device Select the apps option on the
feature bar.
1. If your device is connected via USB, switch Apple CarPlay off. See Phone
(page 455).
2. Connect your device to a USB port or pair and connect using Bluetooth.
3. If prompted to enable CarPlay, select Disable
.
4. Start the apps on your device that you want to use through SYNC.
Note: If you close the apps on your device,
you will not be able to use them through the
system.
5. Select the app that you want to use on
the touchscreen.
Note: Connect your device to a USB port if
you want to use a navigation app. When
using a navigation app, keep your device
unlocked and the app open.
Using Apps on an Android Device Select the apps option on the
feature bar.
1. If your device is connected via USB, switch Android Auto off. See
Phone
(page 455).
2. Pair your device. See Phone (page 455).
3. Start the apps on your device that you want to use through SYNC.
Note: If you close the apps on your device,
you will not be able to use them through the
system.
4. Select
Find Mobile Apps.
Note: The system searches and connects
to compatible apps that are running on your
device.
5. Select the app that you want to use on
the touchscreen.
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Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing SYNC™ 3
(If Equipped)

SYNC™ 3 TROUBLESHOOTING
Voice Recognition
Possible Cause and Resolution
Symptom
The system does not under-
stand what I am saying. –
You are using the wrong voice commands.
•See Using Voice Recognition (page 438).
• For a complete list of voice commands, refer to our
website.
– You are speaking too soon.
•Wait for the voice prompt before you speak.
The system does not under-
stand the name of a track or
artist. –
Device limitation. Bluetooth does not support voice
commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
– You are using the wrong voice commands.
•See
Using Voice Recognition (page 438).
• For a complete list of voice commands, refer to our
website.
– You are not saying the name exactly as it appears on
your device.
•Say the name of the track or artist exactly as it
appears on your device. Spell out any abbreviations
in the name.
The song or artist name may have some special char-
acters that are not being recognized by the system.
– The name contains special characters, for example *,
- or +.
•Rename the files on your device or use the touch-
screen to select and play the track.
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Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing SYNC™ 3
(If Equipped)

Possible Cause and Resolution
Symptom
–Incorrect device settings.
•Make sure that your device does not have an auto-
install program or active security settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recog-
nize my device. –
Device limitation.
•Do not leave your device in your vehicle during very
hot or very cold weather conditions.
– Cable connection issue.
•Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer
of your device.
The system does not under-
stand the name of a track or
artist. –
Device limitation. Bluetooth does not support voice
commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
I cannot stream audio from
my Bluetooth device. –
Incompatible device.
•Check the compatibility of your device on our
website.
– Device not connected.
•Pair your device. See Phone (page 455).
– Media player not running.
•Start the media player on your device.
The system does not recog-
nize the music on my device. –
Missing or incorrect audio file metadata, for example
artist, song title, album or genre.
•Repair the files on your device.
– Corrupt files.
•Repair the files on your device.
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Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing SYNC™ 3
(If Equipped)

Normal Maintenance Intervals
At Every Oil Change Interval as Indicated by the Information Display
1
Change the engine oil and filter.
Rotate the tires.
Perform a multi-point inspection, recommended.
Inspect the automatic transmission fluid level. Consult your dealer for requirements.
Inspect the brake pads, rotors, hoses and the parking brake.
Inspect the engine coolant level/strength and the hoses.
Inspect the exhaust system and heat shields.
Inspect the rear axle and U-joints - all-wheel drive.
Inspect the half-shaft boots.
Inspect the steering linkage, ball joints, suspension, tire-rod ends, driveshaft and the U-
joints.
Inspect the tires, tire wear and measure the tread depth.
Inspect the wheels and related components for abnormal noise, wear, looseness or
drag.
1 Do not exceed one year or 10,000 mi (16,000 km) between service intervals. Brake Fluid Maintenance
1
Change the brake fluid. 2
Every 3 Years
1 Perform this maintenance item every 3 years. Do not exceed the designated time for the
interval.
2 Brake fluid servicing requires special equipment available at your authorized dealer.
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Escape (CTC) Canada/United States of America, Vehicles Built From: 02-11-2020, enUSA, Edition date: 202011, First-Printing Scheduled Maintenance

ROLLOVER WARNING
WARNING: Utility vehicles have a
significantly higher rollover rate than
other types of vehicles. WARNING:
Vehicles with a higher
center of gravity (utility and four-wheel
drive vehicles) handle differently than
vehicles with a lower center of gravity
(passenger cars). Avoid sharp turns,
excessive speed and abrupt steering in
these vehicles. Failure to drive cautiously
increases the risk of losing control of your
vehicle, vehicle rollover, personal injury
and death. WARNING:
In a rollover crash, an
unbelted person is significantly more
likely to die than a person wearing a
seatbelt. WARNING:
Do not become
overconfident in the ability of four-wheel
drive vehicles. Although a four-wheel
drive vehicle may accelerate better than
a two-wheel drive vehicle in low traction
situations, it won't stop any faster than
two-wheel drive vehicles. Always drive
at a safe speed.
Utility vehicles and trucks handle
differently than passenger cars in the
various driving conditions that are
encountered on streets, highways and
off-road. Utility vehicles and trucks are not
designed for cornering at speeds as high
as passenger cars any more than low-slung
sports cars are designed to perform
satisfactorily under off-road conditions. THE BETTER BUSINESS
BUREAU AUTO LINE
PROGRAM
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
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9
911 Assist............................................................57
A
A/C See: Climate Control.......................................... 137
About This Publication..................................17 Features and Options.......................................... 17
Illustrations.............................................................. 17
Location of Components.................................... 17
ABS See: Brakes............................................................ 221
Accessing the Trip Computer - Vehicles With: 4.2 Inch Instrument Cluster
Display Screen
............................................129
Accessing the Trip Computer - Vehicles With: 6.5 Inch Instrument Cluster
Display Screen/12.3 Inch Instrument
Cluster Display Screen.............................129
Using Select Screens........................................ 129
Using the Home Screen................................... 129
Accessories...................................................484
AC Charging
...................................................205
Connecting the Charger.................................. 205
Stopping Charging............................................ 206
Active Park Assist........................................243 Active Park Assist –
Troubleshooting............................................ 245
Active Park Assist Precautions...............243
Active Park Assist – Troubleshooting........................................245
Active Park Assist – Frequently Asked Questions......................................................... 245
Active Park Assist – Information Messages......................................................... 245
Adaptive Cruise Control
............................249
Adaptive Cruise Control –
Troubleshooting............................................ 258
Intelligent Adaptive Cruise Control.............257
Lane Centering.................................................... 255
Adaptive Cruise Control Automatic Cancellation................................................252
Adaptive Cruise Control Indicators.......255
Adaptive Cruise Control Limitations
..................................................250
Sensor Limitations............................................ 250Adaptive Cruise Control
Precautions.................................................249
Hilly Condition Usage....................................... 249
When Following a Vehicle.............................. 249
Adaptive Cruise Control – Troubleshooting........................................
258
Adaptive Cruise Control – Information
Messages......................................................... 258
Adjusting the Exterior Mirrors..................108
Adjusting the Headlamps........................348 Horizontal Aim Adjustment........................... 348
Vertical Aim Adjustment................................ 348
Adjusting the Instrument Panel Lighting Brightness....................................................103
Adjusting the Seatbelt Height...................42
Adjusting the Seatbelts During Pregnancy......................................................42
Adjusting the Sound Settings..................415 Balance and Fade.............................................. 415
Occupancy Mode............................................... 415
Sound Mode......................................................... 415
Speed Compensated Volume....................... 415
Tone Settings....................................................... 415
Adjusting the Steering Wheel....................91
Adjusting the Volume.................................414
Aid Mode
........................................................268
How Does Aid Mode Work............................. 268
What Is Aid Mode.............................................. 268
Airbag Precautions
........................................49
Airbags................................................................47 Front Passenger Sensing System................... 51
Air Conditioning See: Climate Control.......................................... 137
Air Conditioning System Capacity and Specification - 1.5L EcoBoost™.........404
Air Conditioning System Capacity and Specification - 2.0L EcoBoost™........405
Air Conditioning System Capacity and Specification - 2.5L, Hybrid Electric
Vehicle (HEV)/Plug-In Hybrid Electric
Vehicle (PHEV).........................................406
Air Filter See: Changing the Engine Air Filter - 1.5L
EcoBoost™/2.0L EcoBoost™.................343
See: Changing the Engine Air Filter - 2.5L, Hybrid Electric Vehicle (HEV)/Plug-In
Hybrid Electric Vehicle (PHEV)...............344
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Alert and Aid Mode.....................................268
How Does Alert and Aid Mode Work.........269
What Is Alert and Aid Mode.......................... 268
Alert Mode......................................................267
Adjusting the Steering Wheel Vibration
Intensity........................................................... 268
How Does Alert Mode Work.......................... 268
What Is Alert Mode............................................ 267
All-Wheel Drive
..............................................217
All-Wheel Drive Driving Hints......................... 217
All-Wheel Drive – Troubleshooting............220
All-Wheel Drive Driving Hints...................217 Driving In Sand..................................................... 218
Driving on Hilly or Sloping Terrain.................218
Driving on Snow and Ice................................... 219
Driving Through Mud and Water................... 218
Emergency Maneuvers...................................... 217
All-Wheel Drive Limitations
......................217
All-Wheel Drive Precautions.....................217
All-Wheel Drive – Troubleshooting........................................220
All-Wheel Drive – Information Messages......................................................... 220
AM/FM Radio
.................................................416
AM/FM Radio Limitations............................... 416
Selecting a Radio Station................................ 416
Ambient Lighting
..........................................103
Adjusting Ambient Lighting............................ 103
Switching Ambient Lighting On and Off....................................................................... 103
Anti-Lock Braking System.........................221 Anti-Lock Braking System Indicators..........221
Anti-Lock Braking System
Limitations........................................................ 221
Anti-Theft Alarm System............................87 Arming the Anti-Theft Alarm System..........87
Disarming the Anti-Theft Alarm
System................................................................ 88
How Does the Anti-Theft Alarm System Work..................................................................... 87
What Are the Inclination Sensors.................. 87
What Are the Interior Sensors......................... 87
What Is the Anti-Theft Alarm System..........87
What Is the Battery Backup Alarm................87
What Is the Perimeter Alarm........................... 87
Anti-Theft Alarm System Settings.........88 Setting the Alarm Security Level................... 88
Switching Ask on Exit On and Off.................88 What are the Alarm Security Levels.............88
What Is Ask on Exit.............................................
88
Appendices...................................................560
Applying the Electric Parking Brake..............................................................224
Applying the Electric Parking Brake in an Emergency...................................................224
Apps..................................................................467 SiriusXM Traffic and Travel Link.................. 468
Using Apps on an Android Device...............467
Using Apps on an iOS Device........................ 467
Using Mobile Navigation on an Android Device............................................................... 468
At a Glance
.......................................................26
Audio System.................................................414
AM/FM Radio....................................................... 416
Digital Radio......................................................... 416
Satellite Radio..................................................... 418
Audio System Precautions
.......................414
Auto-Dimming Interior Mirror...................107 Auto-Dimming Interior Mirror
Limitations........................................................ 107
What Is the Auto-Dimming Interior Mirror................................................................... 107
Auto Hold........................................................228
Auto Hold Indicators
...................................228
Autolamps........................................................98
Autolamp Settings.............................................. 98
What Are Autolamps.......................................... 98
Autolock.............................................................70 Autolock Requirements..................................... 70
What Is Autolock.................................................. 70
Automatically Releasing the Electric Parking Brake
..............................................225
Automatic Climate Control - Vehicles With: Dual Automatic Temperature
Control (DATC)
...........................................138
Directing the Airflow.......................................... 139
Setting the Blower Motor Speed.................. 139
Setting the Temperature................................. 139
Switching Auto Mode On and Off................139
Switching Dual Zone Mode On and Off....................................................................... 140
Switching Maximum Air Conditioning On and Off.............................................................. 140
Switching Maximum Defrost On and Off........................................................................\
. 141
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Remote Start Remote Control
Indicators......................................................135
Remote Control Feedback.............................. 135
Remote Start..................................................134
Remote Start Settings...................................... 135
Remote Start Settings
................................135
Setting the Remote Start Duration..............136
Switching Climate Control Auto Mode On
and Off............................................................... 135
Switching Climate Control Last Settings On and Off........................................................ 135
Switching the Heated Seat Settings On and Off........................................................................\
135
Switching the Heated Steering Wheel Settings On and Off...................................... 135
Removing the Key Blade.............................59
Removing Your Vehicle From Storage.........................................................359
Repairing Minor Paint Damage
..............356
Replacement Parts Recommendation.....................................532
Collision Repairs................................................. 532
Scheduled Maintenance and Mechanical Repairs.............................................................. 532
Warranty on Replacement Parts.................532
Replacing a Lost Key or Remote Control.............................................................62
Replacing the Cabin Air Filter
...................147
Replacing the Front Wiper Blades..........94
Replacing the Rear Wiper Blades............94
Reporting Safety Defects in Canada.........................................................497
Reporting Safety Defects in the United States............................................................497
Reprogramming the Garage Door Opener...........................................................165
Resetting the Individual Trip Values - Vehicles With: 4.2 Inch Instrument
Cluster Display Screen.............................129
Resetting the Trip Computer....................129
Restarting the Engine.................................185
Resuming the Set Speed..........................248 Resuming the Set Speed from a Complete
Stop................................................................... 254
Reverse Wipe
...................................................93
Reverse Wipe Settings....................................... 93
What Is Reverse Wipe........................................ 93Roadside Assistance...................................313
Vehicles Sold in Canada: Getting Roadside
Assistance........................................................ 314
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 313
Vehicles Sold in the United States: Using Roadside Assistance.................................... 313
Rollover Warning
.........................................495
Roof Rack........................................................297 Adjusting a Roof Rack Crossbar................... 297
Removing and Installing Roof Rack Crossbars......................................................... 297
Roof Rack Load Capacities............................ 297
Roof Rack Precautions.................................... 297
Running-In See: Breaking-In................................................... 311
Running Out of Fuel
....................................190
Adding Fuel From a Portable Fuel
Container........................................................... 191
Filling a Portable Fuel Container.................. 190
S
Satellite Radio...............................................418 Locating the Satellite Radio Identification
Number............................................................. 418
Satellite Radio Limitations............................. 418
What Is Satellite Radio.................................... 418
Saving a Preset Position
............................160
Scheduled Maintenance...........................487
Seatbelt Extensions......................................45
Seatbelt Precautions....................................39
Seatbelt Reminder.........................................42 How Does the Seatbelt Reminder
Work..................................................................... 42
Seatbelt Reminder Audible Warnings..........43
Seatbelt Reminder Indicators.......................... 43
Switching the Seatbelt Reminder On and Off........................................................................\
. 44
Seatbelts...........................................................39 Automatic Locking Mode................................... 41
Seatbelt Reminder............................................... 42
Sensitive Locking Mode.................................... 40
Security
..............................................................87
Anti-Theft Alarm System.................................. 87
Anti-Theft Alarm System Settings...............88
Passive Anti-Theft System............................... 87
Security – Troubleshooting.............................. 89
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Stability Control –
Troubleshooting........................................232
Stability Control – Warning Lamps.............232
Starter Switch See: Ignition Switch............................................ 172
Starting and Stopping the Engine – Precautions...................................................172
Starting and Stopping the Engine..........172 Automatic Engine Stop..................................... 177
Engine Block Heater........................................... 175
Starting and Stopping the Engine – Troubleshooting.............................................. 177
Starting the Engine............................................. 173
Stopping the Engine.......................................... 176
Starting and Stopping the Engine – Troubleshooting..........................................177
Starting and Stopping the Engine – Frequently Asked Questions...................... 179
Starting and Stopping the Engine – Information Messages................................. 178
Starting and Stopping the Engine – Warning Lamps............................................... 177
Starting the Engine.......................................173
Restarting the Engine After Stopping
it........................................................................\
.... 174
Starting a Gasoline Engine.............................. 173
Starting a Hybrid Electric Vehicle System............................................................... 174
Steering...........................................................233 Electric Power Steering.................................... 233
Steering – Troubleshooting........................... 234
Steering – Troubleshooting.....................234 Steering – Information Messages...............234
Steering Wheel
................................................91
Stopping the Engine....................................185
Stopping the Engine When Your Vehicle is
Moving................................................................ 176
Stopping the Engine When Your Vehicle is Stationary......................................................... 176
Stopping the Liftgate Movement............84
Storage...............................................................171 Cup Holders............................................................ 171
Glasses Holder...................................................... 171
Storing Your Vehicle...................................358
Sunroof See: Moonroof..................................................... 109Switching Active Park Assist On and
Off...................................................................243
Cancelling Active Park Assist........................ 243
Switching Adaptive Cruise Control On and Off
..........................................................252
Switching Adaptive Cruise Control
Off....................................................................... 252
Switching Adaptive Cruise Control On....................................................................... 252
Switching All of the Interior Lamps On and Off
..........................................................103
Switching Auto Hold On and Off...........228
Switching Auto-Start-Stop On and Off...................................................................185
Switching Blind Spot Information System On and Off...................................273
Switching Cross Traffic Alert On and Off...................................................................276
Switching Cruise Control On and Off...................................................................247
Switching Cruise Control Off......................... 247
Switching Cruise Control On.......................... 247
Switching Driver Alert On and Off.........287 Resetting Driver Alert....................................... 288
Switching Easy Entry and Exit On and Off......................................................................77
Switching From Adaptive Cruise Control to Cruise Control.......................................255
Switching Pre-Collision Assist On and Off..................................................................280
Adjusting the Pre-Collision Assist Settings............................................................ 280
Switching Rear Occupant Alert System On and Off...................................................158
Semiannual Reminder...................................... 158
Switching Repeat Mode On and Off...................................................................414
Switching Shuffle Mode On and Off...................................................................414
Switching Stability Control On and Off
...................................................................232
Switching the Audio Unit On and Off...................................................................414
Switching the Front Interior Lamps On and Off
..........................................................103
Switching the Hazard Flashers On and Off....................................................................315
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Switching the Head Up Display On and
Off.....................................................................131
Switching the Heated Steering Wheel On and Off......................................................91
Switching the Lane Keeping System Mode..............................................................267
Switching the Lane Keeping System On and Off..........................................................267
Switching the Rear Interior Lamps On and Off
..........................................................103
Switching the Rear Window Wiper On and Off
............................................................93
Switching Traction Control On and Off...................................................................229
Switching Trailer Sway Control On and Off...................................................................310
Symbols Glossary
...........................................19
Symbols Used on Your Vehicle..................19
SYNC™ 3........................................................436
General Information......................................... 436
SYNC™ 3 Troubleshooting.......................471 Additional Information and
Assistance....................................................... 483
Apps........................................................................\
478
Navigation............................................................. 477
Personal Profiles................................................. 481
Phone..................................................................... 475
Resetting the System...................................... 483
USB and Bluetooth Audio............................... 472
Voice Recognition............................................... 471
Wi-Fi Connectivity............................................ 480
SYNC™ Applications and Services........................................................423
911 Assist............................................................... 423
SYNC Mobile Apps............................................ 425
SYNC™............................................................419 General Information.......................................... 419
SYNC™ Troubleshooting..........................427
T
Technical Specifications See: Capacities and Specifications.............391
Temporary Neutral Mode............................211 Entering Temporary Neutral Mode...............212
Exiting Temporary Neutral Mode.................. 212
Temporary Neutral Mode Limitations..........211
What Is Temporary Neutral Mode.................211 The Better Business Bureau Auto Line
Program.......................................................495
The Mediation and Arbitration Program.......................................................496
Tire Care
...........................................................372
Tire Pressure Monitoring System Limitations..................................................383
Tire Pressure Monitoring System Overview......................................................382
Tire Pressure Monitoring System Precautions
.................................................383
Tire Pressure Monitoring System...........382 Tire Pressure Monitoring System –
Troubleshooting............................................ 384
Tire Pressure Monitoring System – Troubleshooting........................................384
Tire Pressure Monitoring System – Information Messages................................ 385
Tire Pressure Monitoring System – Warning Lamps............................................................... 384
Tire Replacement Requirements...........367 Age........................................................................\
.. 368
Tire Rotation
..................................................374
Tire Rotation Diagram...................................... 375
Tire Sealant and Inflator Kit Components...............................................377
Tire Sealant and Inflator Kit Precautions.................................................376
Tire Sealant and Inflator Kit.....................376
Towing a Trailer Limitations
....................304
Towing a Trailer Precautions...................303
Towing a Trailer............................................303 Towing Weights and Dimensions...............306
Towing Weights and Dimensions
.........306
Calculating the Maximum Loaded Trailer
Weight for Your Vehicle.............................. 309
Recommended Towing Weights.................306
What Is the Maximum Loaded Trailer Weight ............................................................. 309
Towing Your Vehicle Precautions............321
Towing Your Vehicle.....................................321 Towing Your Vehicle –
Troubleshooting............................................ 323
Towing Your Vehicle – Troubleshooting........................................323
Towing Your Vehicle – Information Messages......................................................... 323
Traction Control Indicator
........................229
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