bluetooth FORD ESCAPE 2022 Owner's Manual

Possible Cause and Resolution
Symptom
– Incorrect device settings.
• Make sure that your device does not have an auto-install program or active security settings.
• Check that your device is not set only to charge.
– Device lock screen enabled. • Unlock your device before connecting it.
The system does not recog-
nize my device. – Device limitation.
• Do not leave your device in your vehicle during veryhot or very cold weather conditions.
– Cable connection issue. • Correctly connect the cable to your device and thevehicle USB port.
– Incompatible cable. • Use the cable recommended by the manufacturerof your device.
The system does not under-
stand the name of a track or
artist. – Device limitation.
Bluetooth® does not support voice
commands.
• Connect your device to a USB port.
• If you have an iOS device, press and hold the voice control button on the steering wheel to use Siri to
play specific tracks.
I cannot stream audio from
my Bluetooth® device. – Incompatible device.
• Check the compatibility of your device on ourwebsite.
– Device not connected. • Pair your device. See Phone (page 450).
– Media player not running. • Start the media player on your device.
The system does not recog-
nize the music on my device. – Missing or incorrect audio file metadata, for example
artist, song title, album or genre.
• Repair the files on your device.
– Corrupt files. • Repair the files on your device.
468
SYNC™ 3 (If Equipped)

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. – Incorrect cell phone settings.
• Check and adjust the audio settings on your cellphone. Refer to your cell phone's user manual.
During a call, I can hear the
other person but they
cannot hear me. – Cell phone malfunction.
• Switch your cell phone on and off, and vehicleBluetooth® on and off and try again.
– Cell phone microphone muted. • Unmute your cell phone microphone.
– Privacy mode is enabled. • Switch off privacy mode.
During a call, I cannot hear
the other person and they
cannot hear me. – System restart required.
• Switch the ignition off and open the door. Closethe door and lock the vehicle. Wait until the
touchscreen is off and any illuminated USB ports
are not illuminated. Unlock the vehicle, switch the
ignition on and try again.
I cannot download a phone-
book. – Incompatible cell phone.
• Check the compatibility of your cell phone on ourwebsite.
– Incorrect cell phone settings. • Allow the system to retrieve contacts from yourcell phone. Refer to your cell phone's user manual.
– Incorrect system settings. • Switch automatic phonebook download on. SeeSettings (page 464).
– Cell phone malfunction. • Switch your cell phone off and on to reset it andtry again.
470
SYNC™ 3 (If Equipped)

Apps
Possible Cause and Resolution
Symptom
The system cannot find any
apps. – Incompatible device.
• You need an Android device with OS 4.3 or higheror an iOS device with iOS 8.0 or higher. Pair and
connect your Android device to find compatible
apps. Connect your iOS device to a USB port or
pair and connect using Bluetooth®.
I have a compatible device
and it is correctly connected
but the system still cannot
find any apps. – Compatible apps are not installed on your device.
• Download and install the latest version of the app.
– Compatible apps are not running on your device. • Start the apps to allow the system to find themand make sure you sign in to any apps if required.
– Incorrect app settings. • Check and adjust the app settings on your deviceand allow SYNC to access the app if required.
I have a compatible device,
it is correctly connected and
my apps are running but the
system still cannot find any
apps. – Apps failed to fully close.
• Restart the apps and try again.
• If you have an Android device with apps that havean exit or quit option, use this and then restart the
apps. Alternatively, use the force stop option in the
settings menu on your device.
• If you have an iOS device with iOS 8.0 or higher, tap the home button on your device twice and then
swipe the app upward to close it.
I have an Android device
that is correctly connected,
I have restarted my apps
and they are running but the
system still cannot find
them. – An issue on some older versions of the Android oper-
ating system could result in apps not being found.
• Switch Bluetooth® off and on again to force thesystem to reconnect to your device.
473
SYNC™ 3 (If Equipped)

Possible Cause and Resolution
Symptom
I have an iOS device that is
correctly connected, I have
restarted my apps and they
are running but the system
still cannot find them. – Cable connection issue.
• Disconnect the cable from your device, wait for amoment and then connect it again to force the
system to reconnect to your device.
I have an Android device
running a media app which
the system has found but I
cannot hear the sound or
the sound is very quiet. – Device volume is low.
• Turn the volume up on your device.
I have an Android device
running a number of
compatible apps but the
system cannot find all of
them. – Device limitation. If you have more apps running on
your device than the number of available Bluetooth®
links, the system cannot find all of them.
• Close some of the apps to allow the system to findthose that you want to use.
474
SYNC™ 3 (If Equipped)

ELECTROMAGNETIC
COMPATIBILITY
WARNING: Do not place objects
or mount equipment on or near the
airbag cover, on the side of the front or
rear seatbacks, or in areas that may
come into contact with a deploying
airbag. Failure to follow these
instructions may increase the risk of
personal injury in the event of a crash.
WARNING: Do not fasten antenna
cables to vehicle wiring, fuel pipes and
brake pipes.
WARNING: Keep antenna and
power cables at least 4 in (10 cm) from
any electronic modules and airbags. Note:
We test and certify your vehicle to
meet electromagnetic compatibility
legislation. It is your responsibility to make
sure that any equipment an authorized
dealer installs on your vehicle complies with
applicable local legislation and other
requirements. Installation of some
aftermarket electronic devices could
degrade the performance of vehicle
functions, which use radio frequency signals
such as broadcast radio receiver, tire
pressure monitoring system, push button
start, Bluetooth® connectivity or satellite
navigation.
Note: Any radio frequency transmitter
equipment in your vehicle (such as cellular
telephones and amateur radio transmitters)
must keep to the parameters in the
following illustrations and table. We do not
provide any other special provisions or
conditions for installations or use.
Car
E239120
559
Appendices