service FORD EXCURSION 2002 1.G Owner's Manual

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1. Apply the parking brake, turn ignition key to LOCK, then remove the
key.
2. Insert the key and turn it to OFF.Apply the brake pedal and shift
to N (Neutral).
In the OFF position, the automatic transmission shift lever can
be moved from the P (Park) position without the brake pedal
depressed. To avoid unwanted movement, always set the parking
brake.
3. Start the vehicle.
If it is necessary to use the above procedure to move the gearshift lever,
it is possible that a fuse has blown or the vehicle’s brakelamps are not
operating properly. Refer toFuses and relaysin theRoadside
emergencieschapter.Do not drive your vehicle until you verify that the brakelamps
are working.
If your vehicle gets stuck in mud or snow it may be rocked out by
shifting from forward and reverse gears, stopping between shifts, in a
steady pattern. Press lightly on the accelerator in each gear.
Do not rock the vehicle for more than a few minutes. The
transmission and tires may be damaged or the engine may
overheat.Always set the parking brake fully and make sure the gearshift is
latched in P (Park). Turn the ignition to the LOCK position and
remove the key whenever you leave your vehicle.If the parking brake is fully released, but the brake warning lamp
remains illuminated, the brakes may not be working properly.
See your dealer or a qualified service technician.
Driving with a 4–speed automatic transmission
Understanding gearshift positions
To put your vehicle in gear, start the engine, depress the brake pedal,
then move gearshift lever out of P (Park).
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161
1. Apply the parking brake, turn ignition key to LOCK, then remove the
key.
2. Insert the key and turn it to OFF.Apply the brake pedal and shift
to N (Neutral).
In the OFF position, the automatic transmission shift lever can
be moved from the P (Park) position without the brake pedal
depressed. To avoid unwanted movement, always set the parking
brake.
3. Start the vehicle.
If it is necessary to use the above procedure to move the gearshift lever,
it is possible that a fuse has blown or the vehicle’s brakelamps are not
operating properly. Refer toFuses and relaysin theRoadside
emergencieschapter.Do not drive your vehicle until you verify that the brakelamps
are working.
If your vehicle gets stuck in mud or snow it may be rocked out by
shifting from forward and reverse gears, stopping between shifts, in a
steady pattern. Press lightly on the accelerator in each gear.
Do not rock the vehicle for more than a few minutes. The
transmission and tires may be damaged or the engine may
overheat.Always set the parking brake fully and make sure the gearshift is
latched in P (Park). Turn the ignition to the LOCK position and
remove the key whenever you leave your vehicle.If the parking brake is fully released, but the brake warning lamp
remains illuminated, the brakes may not be working properly.
See your dealer or a qualified service technician.
Driving with a 4–speed automatic transmission
Understanding gearshift positions
To put your vehicle in gear, start the engine, depress the brake pedal,
then move gearshift lever out of P (Park).
Driving
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(Overdrive). Selecting 1 (Low) at higher speeds causes the transmission
to shift to a lower gear, and will shift to 1 (Low) after vehicle decelerates
to the proper speed.
Forced Downshifts
To gain acceleration in
(Overdrive) or Drive (O/D OFF) when
passing another vehicle, push the accelerator to the floor. The
transmission will downshift to the appropriate gear: third, second or first
gear.
Shift strategy (4R100 automatic transmission)
To account for customer driving habits and conditions, your 4R100
automatic transmission electronically controls the shift quality by using
an adaptive learning strategy. The adaptive learning strategy is
maintained by power from the battery. When the battery is disconnected
or a new battery is installed, the transmission must relearn its adaptive
strategy. Optimal shifting will resume within a few hundred kilometers
(miles) of operation.
If the shift quality does not improve within a few hundred
kilometers (miles) of operation, or if the downshifts and other
throttle conditions do not function normally, see your dealer or a
qualified service technician as soon as possible.
REVERSE SENSING SYSTEM (IF EQUIPPED)
The Reverse Sensing System (RSS) sounds a tone to warn the driver of
obstacles near the rear bumper when R (Reverse) is selected. The RSS
will assist the driver in detecting certain objects while:
•the vehicle is moving toward a stationary object at a speed of 5 km/h
(3 mph) or less.
•the vehicle is in R (Reverse) but not moving backward (the brake
pedal is depressed or the parking brake is applied), and a moving
object is approaching the rear of the vehicle at a speed of 5 km/h (3
mph) or less.
•the vehicle is moving in reverse at a speed of less than 5 km/h (3
mph) and a moving object is approaching the rear of the vehicle at a
speed of less than 5 km/h (3 mph)
The RSS is not effective at speeds greater than 5 km/h (3 mph) and may
not detect certain angular or moving objects.
Driving164
(Overdrive). Selecting 1 (Low) at higher speeds causes the transmission
to shift to a lower gear, and will shift to 1 (Low) after vehicle decelerates
to the proper speed.
Forced Downshifts
To gain acceleration in
(Overdrive) or Drive (O/D OFF) when
passing another vehicle, push the accelerator to the floor. The
transmission will downshift to the appropriate gear: third, second or first
gear.
Shift strategy (4R100 automatic transmission)
To account for customer driving habits and conditions, your 4R100
automatic transmission electronically controls the shift quality by using
an adaptive learning strategy. The adaptive learning strategy is
maintained by power from the battery. When the battery is disconnected
or a new battery is installed, the transmission must relearn its adaptive
strategy. Optimal shifting will resume within a few hundred kilometers
(miles) of operation.
If the shift quality does not improve within a few hundred
kilometers (miles) of operation, or if the downshifts and other
throttle conditions do not function normally, see your dealer or a
qualified service technician as soon as possible.
REVERSE SENSING SYSTEM (IF EQUIPPED)
The Reverse Sensing System (RSS) sounds a tone to warn the driver of
obstacles near the rear bumper when R (Reverse) is selected. The RSS
will assist the driver in detecting certain objects while:
•the vehicle is moving toward a stationary object at a speed of 5 km/h
(3 mph) or less.
•the vehicle is in R (Reverse) but not moving backward (the brake
pedal is depressed or the parking brake is applied), and a moving
object is approaching the rear of the vehicle at a speed of 5 km/h (3
mph) or less.
•the vehicle is moving in reverse at a speed of less than 5 km/h (3
mph) and a moving object is approaching the rear of the vehicle at a
speed of less than 5 km/h (3 mph)
The RSS is not effective at speeds greater than 5 km/h (3 mph) and may
not detect certain angular or moving objects.
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If your vehicle gets stuck
If your vehicle gets stuck in mud or snow it may be rocked out by
shifting between forward and reverse gears, stopping between shifts, in a
steady pattern. Press lightly on the accelerator in each gear.
Do not rock the vehicle if the engine is not at normal operating
temperature or damage to the transmission may occur.
Do not rock the vehicle for more than a few minutes or damage
to the transmission and tires may occur or the engine may
overheat.
Always set the parking brake fully and make sure the gearshift is
latched in P (Park). Turn the ignition to the LOCK position and
remove the key whenever you leave your vehicle.If the parking brake is fully released, but the brake warning lamp
remains illuminated, the brakes may not be working properly.
See your dealer or a qualified service technician.Do not spin the wheels at over 56 km/h (35 mph). The tires may
fail and injure a passenger or bystander.
Refer toTransmission temperature gaugein theInstrument cluster
chapter for transmission fluid temperature information.
Emergency maneuvers
•In an unavoidable emergency situation where a sudden sharp turn
must be made, remember to avoid “over-driving” your vehicle, i.e.,
turn the steering wheel only as rapidly and as far as required to avoid
the emergency. Excessive steering will result in less vehicle control,
not more. Additionally, smooth variations of the accelerator and/or
brake pedal pressure should be utilized if changes in vehicle speed are
called for. Avoid abrupt steering, acceleration or braking. Use all
available road surface to return the vehicle to a safe direction of
travel.
•In the event of an emergency stop, avoid skidding the tires and do not
attempt any sharp steering wheel movements.
•If the vehicle goes from one type of surface to another (i.e., from
concrete to gravel) there will be a change in the way the vehicle
responds to a maneuver (steering, acceleration or braking). Again,
avoid these abrupt inputs.
Driving
171
If your vehicle gets stuck
If your vehicle gets stuck in mud or snow it may be rocked out by
shifting between forward and reverse gears, stopping between shifts, in a
steady pattern. Press lightly on the accelerator in each gear.
Do not rock the vehicle if the engine is not at normal operating
temperature or damage to the transmission may occur.
Do not rock the vehicle for more than a few minutes or damage
to the transmission and tires may occur or the engine may
overheat.
Always set the parking brake fully and make sure the gearshift is
latched in P (Park). Turn the ignition to the LOCK position and
remove the key whenever you leave your vehicle.If the parking brake is fully released, but the brake warning lamp
remains illuminated, the brakes may not be working properly.
See your dealer or a qualified service technician.Do not spin the wheels at over 56 km/h (35 mph). The tires may
fail and injure a passenger or bystander.
Refer toTransmission temperature gaugein theInstrument cluster
chapter for transmission fluid temperature information.
Emergency maneuvers
•In an unavoidable emergency situation where a sudden sharp turn
must be made, remember to avoid “over-driving” your vehicle, i.e.,
turn the steering wheel only as rapidly and as far as required to avoid
the emergency. Excessive steering will result in less vehicle control,
not more. Additionally, smooth variations of the accelerator and/or
brake pedal pressure should be utilized if changes in vehicle speed are
called for. Avoid abrupt steering, acceleration or braking. Use all
available road surface to return the vehicle to a safe direction of
travel.
•In the event of an emergency stop, avoid skidding the tires and do not
attempt any sharp steering wheel movements.
•If the vehicle goes from one type of surface to another (i.e., from
concrete to gravel) there will be a change in the way the vehicle
responds to a maneuver (steering, acceleration or braking). Again,
avoid these abrupt inputs.
Driving
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Mud and water
If you must drive through high
water, drive slowly. Traction or
brake capability may be limited.
When driving through water,
determine the depth; avoid water
higher than the bottom of the hubs
(if possible) and proceed slowly. If
the ignition system gets wet, the vehicle may stall.
Once through water, always try the brakes. Wet brakes do not stop the
vehicle as effectively as dry brakes. Drying can be improved by moving
your vehicle slowly while applying light pressure on the brake pedal.
Be cautious of sudden changes in vehicle speed or direction when you
are driving in mud. Even 4WD vehicles can lose traction in slick mud. As
when you are driving over sand, apply the accelerator slowly and avoid
spinning your wheels. If the vehicle does slide, steer in the direction of
the slide until you regain control of the vehicle.
If the transmission, transfer case or front axle are submerged in water,
their fluids should be checked and changed, if necessary.
Driving through deep water may damage the transmission.
Refer toTransmission temperature gaugein theInstrument cluster
chapter for transmission fluid temperature information.
If the front or rear axle is submerged in water, the axle lubricant should
be replaced.
After driving through mud, clean off residue stuck to rotating driveshafts
and tires. Excess mud stuck on tires and rotating driveshafts causes an
imbalance that could damage drive components.
“Tread Lightly” is an educational
program designed to increase public
awareness of land-use regulations
and responsibilities in our nations
wilderness areas. Ford Motor
Company joins the U.S. Forest Service and the Bureau of Land
Management in encouraging you to help preserve our national forest and
other public and private lands by “treading lightly.”
Driving on hilly or sloping terrain
Although natural obstacles may make it necessary to travel diagonally up
or down a hill or steep incline, you should always try to drive straight up
Driving
173
Mud and water
If you must drive through high
water, drive slowly. Traction or
brake capability may be limited.
When driving through water,
determine the depth; avoid water
higher than the bottom of the hubs
(if possible) and proceed slowly. If
the ignition system gets wet, the vehicle may stall.
Once through water, always try the brakes. Wet brakes do not stop the
vehicle as effectively as dry brakes. Drying can be improved by moving
your vehicle slowly while applying light pressure on the brake pedal.
Be cautious of sudden changes in vehicle speed or direction when you
are driving in mud. Even 4WD vehicles can lose traction in slick mud. As
when you are driving over sand, apply the accelerator slowly and avoid
spinning your wheels. If the vehicle does slide, steer in the direction of
the slide until you regain control of the vehicle.
If the transmission, transfer case or front axle are submerged in water,
their fluids should be checked and changed, if necessary.
Driving through deep water may damage the transmission.
Refer toTransmission temperature gaugein theInstrument cluster
chapter for transmission fluid temperature information.
If the front or rear axle is submerged in water, the axle lubricant should
be replaced.
After driving through mud, clean off residue stuck to rotating driveshafts
and tires. Excess mud stuck on tires and rotating driveshafts causes an
imbalance that could damage drive components.
“Tread Lightly” is an educational
program designed to increase public
awareness of land-use regulations
and responsibilities in our nations
wilderness areas. Ford Motor
Company joins the U.S. Forest Service and the Bureau of Land
Management in encouraging you to help preserve our national forest and
other public and private lands by “treading lightly.”
Driving on hilly or sloping terrain
Although natural obstacles may make it necessary to travel diagonally up
or down a hill or steep incline, you should always try to drive straight up
Driving
173

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Driving while you tow
When towing a trailer:
•Ensure that you turn off your speed control. The speed control may
shut off automatically when you are towing on long, steep grades.
•Consult your local motor vehicle speed regulations for towing a trailer.
•To eliminate excessive shifting, use a lower gear. This will also assist
in transmission cooling. (For additional information, refer to the
Driving with a 4–speed automatic transmissionsection in this
chapter.
•Anticipate stops and brake gradually.
•Do not exceed the GCWR rating or transmission damage may occur.
Servicing after towing
If you tow a trailer for long distances, your vehicle will require more
frequent service intervals. Refer to your scheduled maintenance guide for
more information.
Trailer towing tips
•Practice turning, stopping and backing up before starting on a trip to
get the feel of the vehicle trailer combination. When turning, make
wider turns so the trailer wheels will clear curbs and other obstacles.
•Allow more distance for stopping with a trailer attached.
•The trailer tongue weight should be no more than 10–15% of the
loaded trailer weight.
•After you have traveled 80 km (50 miles), thoroughly check your
hitch, electrical connections and trailer wheel lug nuts.
•To aid in engine/transmission cooling and A/C efficiency during hot
weather while stopped in traffic, place the gearshift lever in P (Park)
(automatic transmission) or N (Neutral) (manual transmissions).
•Vehicles with trailers should not be parked on a grade. If you must
park on a grade, place wheel chocks under the trailer’s wheels.
Launching or retrieving a boat
When backing down a ramp during boat launching or retrieval,
•Do not allow the static water level to rise above the bottom edge of
the rear bumper.
•Do not allow waves to break higher than 15 cm (6 inches) above the
bottom edge of the rear bumper.
Driving
183
Driving while you tow
When towing a trailer:
•Ensure that you turn off your speed control. The speed control may
shut off automatically when you are towing on long, steep grades.
•Consult your local motor vehicle speed regulations for towing a trailer.
•To eliminate excessive shifting, use a lower gear. This will also assist
in transmission cooling. (For additional information, refer to the
Driving with a 4–speed automatic transmissionsection in this
chapter.
•Anticipate stops and brake gradually.
•Do not exceed the GCWR rating or transmission damage may occur.
Servicing after towing
If you tow a trailer for long distances, your vehicle will require more
frequent service intervals. Refer to your scheduled maintenance guide for
more information.
Trailer towing tips
•Practice turning, stopping and backing up before starting on a trip to
get the feel of the vehicle trailer combination. When turning, make
wider turns so the trailer wheels will clear curbs and other obstacles.
•Allow more distance for stopping with a trailer attached.
•The trailer tongue weight should be no more than 10–15% of the
loaded trailer weight.
•After you have traveled 80 km (50 miles), thoroughly check your
hitch, electrical connections and trailer wheel lug nuts.
•To aid in engine/transmission cooling and A/C efficiency during hot
weather while stopped in traffic, place the gearshift lever in P (Park)
(automatic transmission) or N (Neutral) (manual transmissions).
•Vehicles with trailers should not be parked on a grade. If you must
park on a grade, place wheel chocks under the trailer’s wheels.
Launching or retrieving a boat
When backing down a ramp during boat launching or retrieval,
•Do not allow the static water level to rise above the bottom edge of
the rear bumper.
•Do not allow waves to break higher than 15 cm (6 inches) above the
bottom edge of the rear bumper.
Driving
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GETTING ROADSIDE ASSISTANCE
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the New Vehicle Limited Warranty period of three years or
60,000 km (36,000 miles), whichever occurs first on Ford and Mercury
vehicles, and four years or 80,000 km (50,000 miles) on Lincoln
vehicles.
Roadside assistance will cover:
•changing a flat tire.
•jump-starts.
•lock-out assistance.
•limited fuel delivery.
•towing of your disabled vehicle to the nearest Ford Motor Company
dealership, or your selling dealer if within 56.3 km (35 miles) of the
nearest Ford Motor Company dealership (one tow per disablement).
Even non-warranty related tows, like accidents or getting stuck in the
mud or snow, are covered (some exclusions apply, such as impound
towing or repossession).
Canadian customers refer to your Owner Information Guide for
information on:
•Coverage period
•Exact fuel amounts
•Towing of your disabled vehicle
•Emergency travel expense reimbursement
•Travel planning benefits
USING ROADSIDE ASSISTANCE
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment in Ford vehicles and is
mailed to you if you own a Mercury or Lincoln. In Canada, the card is
found in the Owner Information Guide in the glove compartment.
Roadside Emergencies
185
GETTING ROADSIDE ASSISTANCE
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•for the New Vehicle Limited Warranty period of three years or
60,000 km (36,000 miles), whichever occurs first on Ford and Mercury
vehicles, and four years or 80,000 km (50,000 miles) on Lincoln
vehicles.
Roadside assistance will cover:
•changing a flat tire.
•jump-starts.
•lock-out assistance.
•limited fuel delivery.
•towing of your disabled vehicle to the nearest Ford Motor Company
dealership, or your selling dealer if within 56.3 km (35 miles) of the
nearest Ford Motor Company dealership (one tow per disablement).
Even non-warranty related tows, like accidents or getting stuck in the
mud or snow, are covered (some exclusions apply, such as impound
towing or repossession).
Canadian customers refer to your Owner Information Guide for
information on:
•Coverage period
•Exact fuel amounts
•Towing of your disabled vehicle
•Emergency travel expense reimbursement
•Travel planning benefits
USING ROADSIDE ASSISTANCE
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment in Ford vehicles and is
mailed to you if you own a Mercury or Lincoln. In Canada, the card is
found in the Owner Information Guide in the glove compartment.
Roadside Emergencies
185

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WRECKER TOWINGIf you need to have your vehicle towed, contact a professional towing
service or, if you are a member, your roadside assistance center.
On 4x2 vehicles, it is acceptable to tow the vehicle with the front wheels
on the ground and the rear wheels off the ground using a wheel lift or a
slingbelt with T-hooks.
On 4x4 vehicles, it is recommended that your vehicle be towed with a
wheel lift or flatbed equipment with all the wheels off the ground.
However, a slingbelt with T-hooks and a wheel dolly can also be used if
all four wheels are off the ground.Roadside Emergencies202
WRECKER TOWINGIf you need to have your vehicle towed, contact a professional towing
service or, if you are a member, your roadside assistance center.
On 4x2 vehicles, it is acceptable to tow the vehicle with the front wheels
on the ground and the rear wheels off the ground using a wheel lift or a
slingbelt with T-hooks.
On 4x4 vehicles, it is recommended that your vehicle be towed with a
wheel lift or flatbed equipment with all the wheels off the ground.
However, a slingbelt with T-hooks and a wheel dolly can also be used if
all four wheels are off the ground.Roadside Emergencies202

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GETTING THE SERVICES YOU NEED
At home
Ford Motor Company and Ford of Canada have authorized dealerships to
service your vehicle. It is preferred that you return to the Ford dealer
where your vehicle was purchased when warranty repairs are needed.
However, you may also take your vehicle to another Ford Motor
Company or Ford of Canada dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all
dealers are authorized to perform all warranty repairs. That means that
depending on the warranty repair needed, the vehicle may need to be
taken to another dealer. If a particular dealership can not assist you,
then contact the Customer Relationship Center.
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the dealership
could provide, after following the steps described above, contact the
Ford Customer Relationship Center to find an authorized dealership to
help you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
www.ford.com
In Canada:
Customer Relationship CentreCustomer Assistance204
GETTING THE SERVICES YOU NEED
At home
Ford Motor Company and Ford of Canada have authorized dealerships to
service your vehicle. It is preferred that you return to the Ford dealer
where your vehicle was purchased when warranty repairs are needed.
However, you may also take your vehicle to another Ford Motor
Company or Ford of Canada dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all
dealers are authorized to perform all warranty repairs. That means that
depending on the warranty repair needed, the vehicle may need to be
taken to another dealer. If a particular dealership can not assist you,
then contact the Customer Relationship Center.
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the dealership
could provide, after following the steps described above, contact the
Ford Customer Relationship Center to find an authorized dealership to
help you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
www.ford.com
In Canada:
Customer Relationship CentreCustomer Assistance204

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Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
www.ford.com
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Relationship Center:
•Your telephone number (home and business).
•The name of the dealer and the city where the dealership is located.
•The year and make of your vehicle.
•The date of vehicle purchase.
•The current odometer reading.
•The vehicle identification number (VIN).
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state’s warranty laws. Ford is also
allowed a final repair attempt in some states.
Customer Assistance
205
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
www.ford.com
In Canada:
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Relationship Center:
•Your telephone number (home and business).
•The name of the dealer and the city where the dealership is located.
•The year and make of your vehicle.
•The date of vehicle purchase.
•The current odometer reading.
•The vehicle identification number (VIN).
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state’s warranty laws. Ford is also
allowed a final repair attempt in some states.
Customer Assistance
205

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In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
•Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
•Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options, or visit the Ford ESP website at
www.ford-esp.com.
THE DISPUTE SETTLEMENT BOARD (U.S. ONLY)
The Dispute Settlement Board is:
•an independent, third-party arbitration program for warranty disputes.
•available free to owners and lessees of qualifying Ford Motor Company
vehicles.Customer Assistance206
In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
•Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
•Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options, or visit the Ford ESP website at
www.ford-esp.com.
THE DISPUTE SETTLEMENT BOARD (U.S. ONLY)
The Dispute Settlement Board is:
•an independent, third-party arbitration program for warranty disputes.
•available free to owners and lessees of qualifying Ford Motor Company
vehicles.Customer Assistance206