tow FORD EXCURSION 2003 1.G Owner's Guide

GETTING ROADSIDE ASSISTANCE
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24–hours, seven days a week
•
for the New Vehicle Limited Warranty period of three years or 60,000 km
(36,000 miles), whichever occurs first on Ford and Mercury vehicles,
and four years or 80,000 km (50,000 miles) on Lincoln vehicles.
Roadside assistance will cover:
•changing a flat tire
•jump-starts
•lock-out assistance
•limited fuel delivery
•towing of your disabled vehicle to the nearest Ford Motor Company
dealership, or your selling dealer if within 56.3 km (35 miles) of the
nearest Ford Motor Company dealership (one tow per disablement).
Even non-warranty related tows, like accidents or getting stuck in the
mud or snow, are covered (some exclusions apply, such as impound
towing or repossession).
Canadian customers refer to your Owner Information Guide for
information on:
•coverage period
•exact fuel amounts
•towing of your disabled vehicle
•emergency travel expense reimbursement
•travel planning benefits
USING ROADSIDE ASSISTANCE
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment in Ford vehicles and is
mailed to you if you own a Mercury or Lincoln. In Canada, the card is
found in the Owner Information Guide in the glove compartment.
U.S. Ford or Mercury vehicle customers who require roadside assistance,
call 1–800–241–3673; Lincoln vehicle customers call 1–800–521–4140.
Roadside Emergencies
154

To remove a fuse use the fuse puller
tool provided on the fuse panel
cover.
The fuses are coded as follows.
Fuse/Relay
LocationFuse Amp
RatingPassenger Compartment Fuse
Panel Description
1 15A* Adjustable pedals
2 20A* Power point - floor console
3 20A* Power point – 3rd row
4 20A* Power point - I/P
5 20A* Power point - right rear quarter
6 20A* Trailer tow turn/stop relay
7 30A* High beam headlamps/Flash to
pass
8 — Not used
9 20A* Heated mirrors
10 10A* A/C clutch
Roadside Emergencies
158

Fuse/Relay
LocationFuse Amp
RatingPassenger Compartment Fuse
Panel Description
37 15A* Horn
38 20A* Trailer tow park lamps and
backup lamps
39 — Not used
40 20A* Fuel pump
41 10A* Instrument cluster
42 15A* Delayed accessory
43 10A* Fog lamps
44 10A* PATS module, Transceiver
45 10A* Ignition switch Run/Start feed
46 10A* Left-hand lowbeam
47 10A* Right-hand lowbeam
48 10A* Rear smart wiper motor
101 30A** Trailer tow electric brake
102 30A** Door locks, BSM
103 50A** Ignition switch
104 40A** Heated backlite
105 30A** Injector driver module (Diesel
engine only)
106 30A** Front wiper main
107 40A** Front blower motor
108 40A** Auxiliary blower motor
109 30A** Heated seats
110 50A** Ignition switch
111 30A** 4WD/Shift on the fly
112 30A** Left-hand power seats
113 30A** Starter motor
114 30A** Right-hand power seats
115 20A** Trailer tow battery charge
116 30A** Ignition switch
601 30A CB*** Door window motors
Roadside Emergencies
160

Fuse/Relay
LocationFuse Amp
RatingPassenger Compartment Fuse
Panel Description
602 60A** 4WABS module
210 — Not used
211 — Not used
212 — Not used
301 — Front blower motor relay
302 — Powertrain (EEC) relay
303 — Injector driver module relay
(Diesel engine only)
304 — Heated backlite relay
305 — Trailer tow battery charge relay
306 — Delayed accessory relay
307 — Starter relay
* Mini Fuses ** Maxi Fuses ***Circuit Breaker
CHANGING THE TIRES
If you get a flat tire while driving, do not apply the brake heavily.
Instead, gradually decrease your speed. Hold the steering wheel firmly
and slowly move to a safe place on the side of the road.
The use of tire sealants is not recommended and may
compromise the integrity of your tires.
Spare tire information
Your vehicle may be equipped with a spare tire that can be used as
either a spare or a regular tire. The spare tire is not equipped with wheel
trim. The wheel trim from the original wheel/tire may be used on the
spare.
If your vehicle is equipped with 4WD, a spare tire of a different
size than the road tires should not be used. Use of such a tire
could result in damage to driveline components and an increased risk
of loss of vehicle control, vehicle rollover, personal injury or death.
Roadside Emergencies
161

If your vehicle is equipped with a tire pressure monitoring
system, refer to Tire Pressure Monitoring System (if equipped)
in the Maintenance and specifications section for important information
before changing your tires. If the tire pressure monitoring system
becomes damaged, it will no longer function.
Location of the spare tire and tools
The spare tire and tools for your vehicle are stowed in the following
locations:
Tool Location
Spare tire Mounted on the left rear quarter
panel in the cargo area
Jack In the right rear cargo area
stowage bin.
Jack handle and lug wrench On top of the radiator support in
the engine compartment
Tire change procedure
To prevent the vehicle from moving when you change a tire, be
sure the parking brake is set, then block (in both directions) the
wheel that is diagonally opposite (other side and end of the vehicle) to
the tire being changed.
If the vehicle slips off the jack, you or someone else could be
seriously injured.
Roadside Emergencies
162

1. Park on a level surface, activate
hazard flashers and set the parking
brake.
2. Turn engine OFF and block the
diagonally opposite wheel (block not
provided).
3. Remove the jack, jack handle, lug
wrench and spare tire from the
stowage locations.
4. Use the tip of the lug wrench to remove any wheel trim.
5. Loosen each wheel lug nut
one-half turn counterclockwise but
do not remove them until the wheel
is raised off the ground.
When one of the rear
wheels is off the ground,
the transmission alone will not
prevent the vehicle from moving
or slipping off the jack, even if the
transmission is in P (Park)
(automatic transmission). To
prevent the vehicle from moving
when you change the tire, be sure
that the parking brake is set and
the diagonally opposite wheel is
blocked.
Roadside Emergencies
163

•Rear
8. Turn the jack handle clockwise
until the wheel is completely off the
ground and high enough to install
the spare tire.
To lessen the risk of
personal injury, do not put
any part of your body under the
vehicle while changing a tire. Do
not start the engine when your
vehicle is on the jack. The jack is
only meant for changing the tire.
•Never use the front or rear differential as a jacking point.
9. Remove the lug nuts with the lug wrench.
10.
Replace the flat tire with the spare tire, making sure the valve stem is
facing outward. Reinstall the lug nuts until the wheel is snug against the
hub. Do not fully tighten the lug nuts until the wheel has been lowered.
11. Lower the wheel by turning the jack handle counterclockwise.
12. Remove the jack and fully tighten the lug
nuts in the order shown.
13.
Stow the the flat tire, jack, jack handle and
lug wrench. Make sure the jack is securely
fastened so it does not rattle when driving.
14. Unblock the wheels.
Retighten the lug nuts to the specified torque
at 800 km (500 miles) after any wheel
disturbance (rotation, flat tire, wheel removal,
etc.).
1
3 4
27 6
5 8
2003 U137(hdw)
New Owners Guide own2002(own2002)
USA English(fus)
Roadside Emergencies
165

WRECKER TOWING
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member, your roadside assistance center.
On 4x2 vehicles, it is acceptable to tow the vehicle with the front wheels
on the ground and the rear wheels off the ground using a wheel lift or a
slingbelt with T-hooks.
On 4x4 vehicles, it is recommended that your vehicle be towed with a
wheel lift or flatbed equipment with all the wheels off the ground.
However, a slingbelt with T-hooks and a wheel dolly can also be used if
all four wheels are off the ground.
Roadside Emergencies
172

An alternative for towing a 4x4 vehicle is to:
•put the transfer case in neutral by moving the 4WD control to 2WD.
•unlock the front hub locks (refer toFour wheel drive [4WD]
Operation [if equipped]in theDrivingchapter).
•lift the rear wheels of the vehicle using a wheel lift or a sling belt with
T-hooks.
If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.
Ford Motor Company produces a towing manual for all authorized tow
truck operators. Have your tow truck operator refer to this manual for
proper hook-up and towing procedures for your vehicle.
Roadside Emergencies
173

In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state’s warranty laws. Ford is also
allowed a final repair attempt in some states.
In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
•Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
•Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options, or visit the Ford ESP website at
www.ford-esp.com.
THE DISPUTE SETTLEMENT BOARD (U.S. ONLY)
The Dispute Settlement Board is:
•an independent, third-party arbitration program for warranty disputes.
Customer Assistance
176