USB FORD EXPEDITION 2013 3.G Owner's Manual

When you select: You can:
Master ResetCompletely erase all information stored on
SYNC (all phonebook, call history, text
messages and all paired devices) and return
to the factory default settings.
ApplicationDownload new software applications (if
available) and then load the desired
applications through your USB port. See the
web site for more information.
ReturnExit the current menu.
TROUBLESHOOTING
Your SYNC system is easy to use. However, should questions arise, see
the tables below.
Use the website at any time to check your phone’s compatibility, register
your account and set preferences as well as access a customer
representative via an online chat (during certain hours). Visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for
more information.
Phone Issues
Issue Possible
Cause(s)Possible Solution(s)
Excessive
background noise
during a phone
call.The audio control
settings on your
phone may be
affecting SYNC
performance.Review your phone’s user guide
regarding audio adjustments.
During a call, I
can hear the
other person but
they cannot hear
me.Possible phone
malfunction.Try turning off the device,
resetting the device, removing
the device’s battery, then trying
again.
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USB/Media Issues
Issue Possible
Cause(s)Possible Solution(s)
I am having
trouble
connecting my
device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Make sure you are using the
manufacturer’s cable.
•Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•Make sure that the device
does not have an auto-install
program or active security
settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Make sure you are not leaving
the device in your vehicle
during very hot or cold
temperatures.
Bluetooth audio
does not stream.•Thisisa
phone-dependent
feature, OR
•The device is
not connected.Make sure the device is
connected to SYNC and that you
have pressed play on your
device.
SYNC does not
recognize music
that is on my
device.•Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
•The file may be
corrupted, OR
•The song may
have copyright
protection which
does not allow it
to play.•Make sure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
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If you select: You can:
System Settings Languageallows you to choose between
English, Spanish and French.
Unitsallows you to choose between English
and Metric measurements.
Keyboard Layoutallows you to choose
between an ABC or QWERTY keyboard.
Delete Stored Itemsallows you to choose
to delete all of the entries from Address Book,
Previous Destinations, Avoid Areas, Saved
Photos and Voice Recognition Profiles. Touch
View to see what entries have been stored.
Restore Factory Default Settingsallows
you to restore factory default settings.
Valet ModeLock and unlock the system using a four-digit
PIN.
Note:The PIN can be reset by
simultaneously pressing and holding presets 1
and 5 while on the PIN entry screen. After
approximately five seconds, the system
transitions to the valet mode screen indicating
that the PIN is reset. Once you have reset the
PIN, the system then allows you to set a new
PIN.
Voice ControlSet the system to automatically listen for USB
or SYNC voice commands first. This
eliminates the need to say “USB” or “User
Device” before any SYNC media commands.
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When you select: You can:
Show PresetsView the preset stations. To save a station,
press and hold one of the memory preset
hard buttons or memory preset areas on the
touchscreen. There is a brief mute while the
station is being saved, then sound returns
when it is done.
Set PTY/AllSelect a category of music you would like to
search for and then choose to either seek or
scan for the stations.
**
Note:The system scans the frequency band
three times for the chosen program type. If
the program type is unavailable in your
reception range, the system returns to the
previous station.
*U.S only.
**U.S only, FM1/FM2 radio tab only.
Audio and Radio Voice Commands
If you are listening to the audio system, press the voice button
on the steering wheel control. When prompted, say any of the
commands in the following chart.
If you are not listening to the audio system, press the voice button and,
after the tone, say “Audio”, then any of the commands in the following
chart.
“AUDIO”
“CD” “Line in” “Sirius”
“Disc” “Off ” “SYNC”
“DVD” “On” “USB”
“Headphones” “Phone” “User Device”
“Headphones off” “Radio” “Video CD”
“Jukebox” “Read Message” “Help”
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Q
Quick touch buttons .................469
R
Radio ..........................................118
Single CD ................................118
Radio reception .........................116
Radio voice commands .....442, 448
Rear heated seats .....................175
Rear seat entertainment
system ........................................128
Rear view camera display ........233
Rear window defroster ............146,
148, 150, 152
Receiving a text message .........397
Recommendations for
attaching safety restraints for
children ........................................24
Relays ................................281–282
Remote entry system
illuminated entry ......................65
locking/unlocking doors ...........62
opening the trunk .....................63
replacing the batteries .............53
Roadside assistance ..................268
Roll stability control .................229
Roof rack ...................................240
S
Safety Belt Maintenance ............42
Safety belts
(see Safety restraints) ...............36
Safety defects, reporting ..........280
Safety information ....................386Safety restraints ..............36–37, 39
Belt-Minder.............................40
extension assembly ..................38
for adults .............................36–37
for children .........................19, 24
safety belt maintenance ...........42
seat belt maintenance ..............42
warning light and chime ..........40
Safety restraints -
LATCH anchors ...........................27
Safety seats for children ......19, 24
Safety Compliance
Certification Label ....................362
Satellite Radio ...........................451
Scheduled Maintenance Guide
Normal Scheduled
Maintenance and Log .............373
SD card ......................................464
Seat belts
(see Safety restraints) ...............36
Seats
child safety seats ................19, 24
cleaning ...................................319
climate control ........................167
filter .........................................360
front seats ...............................161
heated ......................................175
memory seat .....................54, 164
SecuriCode keyless entry
system ..........................................71
SecuriLock passive anti-theft
system ..........................................73
Selecting your media source
(USB, Line in, BT audio) .........416
Setting a destination ................464
Setting the clock .......................118
Side air curtain ...........................48
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Troubleshooting ................142, 472
Turn signal ..................................84
U
Universal garage door opener ..179
USB port ....................................124
Using privacy mode ..................394
V
Vehicle health report ................407
Vehicle Identification Number
(VIN) ..........................................361
Vehicle loading ..........................241
Ventilating your vehicle ...........197
Voice commands in media
mode ..........................................414Voice commands in phone
mode ..........................................391
Voice recognition ......................436
W
Warning lights (see Lights) .......95
Washer fluid ......................299–300
Water, Driving through .............265
Where am I? ..............................460
Windows
power .........................................87
rear wiper/washer .....................81
Windshield washer fluid and
wipers ..........................................80
checking and adding
fluid ..................................299–300
replacing wiper blades ...........302
Wrecker towing .........................262
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