FORD EXPEDITION 2017 3.G Owners Manual

You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred
by California Civil Code Section 1793.22(b).
You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies
not created by California Civil Code Section
1793.22(b) or the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
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UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator
’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca. GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel.
If you cannot find unleaded fuel or can only
get fuel with an anti-knock index lower
than is recommended for your vehicle,
contact our Customer Relationship Center.
The use of leaded fuel in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using leaded fuel may
also result in difficulty importing your
vehicle back into the United States.
If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected]
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For customers in Guam, the
Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the
U.S. Virgin Islands, please feel free to call
our Toll-Free Number: (800) 841-FORD
(3673).
If your vehicle must be serviced while you
are traveling or living in Puerto Rico,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you
are traveling or living in the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Ford: 80004443673
Lincoln: 80004441067
If calling from the UAE: 80004441066
If calling from the Kingdom of Saudi
Arabia:
8008443673
If calling from Kuwait: 22280384
FAX: +971 4 3327266
Email: [email protected]
www.me.ford.com If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Motor Company by
emailing
[email protected].
If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership ’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed.
Customers in the U.S. should call
1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,
contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call
toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached
by their website:
www.helminc.com
(Items in this catalog may be purchased
by credit card, check or money order.)
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Obtaining a French Owner
’s
Manual
French Owner ’s Manual can be obtained
from your authorized dealer or by
contacting Helm, Incorporated using the
contact information listed previously in this
section.
REPORTING SAFETY DEFECTS
(U.S. ONLY) If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
Ford Motor Company.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your dealer, or Ford Motor
Company.
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go to
www.safercar.gov; or write to:
Administrator
1200 New Jersey Avenue,
Southeast
Washington, D.C. 20590
You can also obtain other
information about motor vehicle
safety from www.safercar.gov.
REPORTING SAFETY DEFECTS
(CANADA ONLY)
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform Transport Canada and Ford of
Canada.
Transport Canada Contact Information
www.tc.gc.ca/eng/motorvehiclesafety/safevehicles-defectinvestigations-
index-76.htm (English)
Website
www.tc.gc.ca/fra/securiteautomobile/VehiculesSecuritaires-Enquetes-
index-76.htm (French)
Website
1–800–333–0510
Phone
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Ford of Canada Contact Information
www.ford.ca
Website
1–800–565-3673
Phone
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FUSE SPECIFICATION CHART
Power Distribution Box
WARNINGS
Always disconnect the battery before
servicing high current fuses.
To reduce risk of electrical shock,
always replace the cover to the
power distribution box before
reconnecting the battery or refilling fluid
reservoirs. The power distribution box is located in
the engine compartment. It has
high-current fuses that protect your
vehicle
’s main electrical systems from
overloads.
If you disconnect and reconnect the
battery, you need to reset some features.
See Changing the 12V Battery (page 253). The high-current fuses are coded as
follows:
Protected components
Fuse amp rating
Fuse or relay number
Rear washer relay.
Relay
1
Starter relay.
Relay
2
Blower motor relay.
Relay
3
Rear wiper relay.
Relay
4
Fuel pump relay.
Relay
5
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Protected components
Fuse amp rating
Fuse or relay number
Electronic cooling fan.
Relay
6
Rear window defroster.
Relay
7
Heated mirror relay.
Electronic cooling fan.
Relay
8
Run/start relay.
Relay
9
Power distribution box relay.
Relay
10
Power running boards.
40A*
11
Heated seats.
Run/start relay.
40A*
12
Starter relay.
30A*
13
Electronic cooling fan.
50A*
14
Not used.
—
15
Electronic fan.
50A*
16
Not used.
—
17
Trailer brake.
30A*
18
Power point (console).
20A*
19
4x4 module HAT 2.
20A*
20
Trailer tow module.
30A*
21
Passenger power seat.
30A*
22
Air conditioner clutch relay.
Relay
23
Trailer tow park lamp relay.
Relay
24
Not used.
—
25
ALT sensor.
10A**
26
4x4 module HAT 1.
20A**
27
Trailer tow park lamp relay.
25A**
28
Integrated wheel end solenoid.
10A**
29
Air conditioner clutch relay.
10A**
30
Trailer tow back up lamp.
15A**
31
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Protected components
Fuse amp rating
Fuse or relay number
Blower motor relay.
40A*
32
110-volt AC power point.
40A*
33
Auxiliary blower motor.
30A*
34
Powertrain control module relay.
50A*
35
Power liftgate.
30A*
36
Not used.
—
37
Not used.
—
38
Trailer tow backup lamps relay.
Relay
39
Electronic fan 2 relay.
Relay
40
Powertrain control module keep-alive
power.
10A**
41
Run/start relay.
5A**
42
Brake on/off switch.
10A**
43
Fuel pump relay.
20A**
44
Not used (spare).
10A**
45
Front/rear washer pump.
15A**
46
Rear wiper motor.
30A*
47
Trailer tow module.
40A*
48
Not used.
—
49
Front wiper motor relay.
30A*
50
Rear window defroster and heated mirror
relay.
40A*
51
Anti-lock brake system run/start feed.
10A**
52
Powertrain control module ISP.
5A**
53
Power steering.
5A**
54
Not used.
—
55
Passenger compartment fuse panel run/
start feed.
30A**
56
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Protected components
Fuse amp rating
Fuse or relay number
Blower motor run/start.
5A**
57
Not used.
—
58
Heated mirrors.
15A**
59
Not used.
—
60
Not used.
—
61
Not used.
—
62
Electronic fan.
25A*
63
Moonroof.
30A*
64
Not used (spare).
20A*
65
Auxiliary power point (rear of center
console).
20A*
66
Front row climate controlled seats.
40A*
67
Anti-lock brake system valves.
30A*
68
Anti-lock brake system pump.
60A*
69
Third row power fold seat.
30A*
70
Auxiliary power point/cigar lighter.
20A*
71
Auxiliary power point (right rear quarter
panel).
20A*
72
Rear seat climate module.
20A*
73
Driver power seat.
30A*
74
Vehicle power 1 – powertrain control
module.
25A**
75
Vehicle power 2 – powertrain control
module.
20A**
76
Vehicle power 4 – ignition coils.
20A**
77
Not used.
—
78
Vehicle power 3 – powertrain control
module.
15A**
79
Not used.
—
80
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Protected components
Fuse amp rating
Fuse or relay number
Not used.
—
81
Rain sensor.
5A**
82
Not used.
—
83
Not used.
—
84
Wiper motor relay.
Relay
85
*Cartridge fuses.
**Mini fuses.
Passenger Compartment Fuse
Panel
The fuse panel is located under the
right-hand side of the instrument panel. To remove the trim panel for access to the
fuse box, pull the panel toward you and
swing it out away from the side and
remove it. To reinstall it, line up the tabs
with the grooves on the panel, then push
it shut.
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