ignition FORD EXPEDITION 2019 Owners Manual

Troubleshooting Tips
Action
Cause
Message
No action required. This
message should disappear
shortly.
Radio requires more than two
seconds to produce audio for
the selected channel.
Acquiring Signal
If this message does not clear
shortly, or with an ignition key
cycle, your receiver may have
a fault. See an authorized
dealer for service.
There is an internal module or
system failure present.
Satellite antenna fault
SIRIUS system failure
Tune to another channel or
choose another preset.
The channel is no longer avail-
able.
Invalid Channel
Contact SiriusXM at 1-888-
539-7474 to subscribe to the
channel, or tune to another
channel.
Your subscription does not
include this channel.
Unsubscribed Channel
The signal is blocked. When
you move into an open area,
the signal should return.
The signal is lost from the Siri-
usXM satellite or SiriusXM
tower to your vehicle antenna.
Satellite acquiring
signal\b
No action required. The
process may take up to three
minutes.
Update of channel program-
ming in progress.
Updating\b
Contact SiriusXM at 1-888-
539-7474 to resolve subscrip-
tion issues.
Your satellite service is no
longer available.
Questions? Call 1-
888-539-7474
Use the channel guide to turn
off the Lock or Skip function on
that station.
All the channels in the selected
category are either skipped or
locked.
None found. Check
channel guide.
No action required.
SiriusXM has updated the
channels available for your
vehicle.
SIRIUS Subscription
updated
HD Radio ™ Information (If
Available)
Note: This feature may not be available in
all markets. To activate HD radio, please see the Radio
Settings in the Settings Chapter. See
Settings (page 475).
Note: HD Radio broadcasts are not
available in all markets.
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Menu Item
The waypoint list then appears and you are
able to re-order all of your waypoints by
selecting the menu icon on the right hand
side of the location. You can select up to
five waypoints.
Add Waypoint
Optimize Order
You can also have the system set the order
for you by pressing:
Go
To return to your route, press:
SYNC AppLink
The AppLink app allows you to use some
SYNC 3 navigation features on your phone.
First Mile Navigation
When you switch your ignition off, the
location of your vehicle is recorded and
sent to your SYNC AppLink app. The
location of your vehicle can be viewed
within the app. You can also view walking
directions to your vehicle.
Last Mile Navigation
When you park near your destination, the
system provides walking directions to your
destination.
POI Search
Your paired phone can be used to access
additional points of interest (POI). These
points of interest can only be access when
your phone is paired.
Send To Car
You can send destinations to your
navigation system using a computer or
phone using AppLink. cityseeker (If Equipped)
Note: cityseeker point of interest (POI)
information is limited to approximately 1,110
cities (1,049 in the United States, 36 in
Canada and 15 in Mexico). cityseeker, when available, is a service that
provides more information about certain
points of interest such as restaurants,
hotels and attractions.
When you have selected a point of interest,
the location and information appear, such
as address, phone number and a star
rating.
Press
More Information to see a photo,
a review, a list of services and facilities, the
average room or meal price and the web
address. This screen displays the point of
interest icons.
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Action and Description
Menu Item
Enable this option to connect to Wi-Fi for SYNC 3 vehicle software
updates.
Wi-Fi
This provides you with a list of available Wi-Fi networks within range.
Available
Networks
Clicking on a network from the list allows you to connect or disconnect
from that network. The system may require a security code to
connect.
When you click the information button next to a network, more
information about the network displays such as the signal strength,
connection status and security type.
The system alerts you when your vehicle is parked and a Wi-Fi
network is within range if SYNC is not already connected.
Wi-Fi Available
Notifications
Vehicle Hotspot
You can access the following: Action and Description
Menu Item
Allows you to turn the hotspot on and off.
Wi-Fi Hotspot
On/Off
Allows you to view and edit hotspot settings such as the SSID and
password.
Settings
Allows you to view your vehicle's hotspot plan and data usage.
Data Usage
Allows you to manage devices connected to your hotspot.
Manage Devices
Note: The Vehicle Wi-Fi Hotspot (Vehicle
Hotspot) may be operational while ignition
is On and may remain operational while the
ignition is Off.
Note: Vehicle Hotspot services are provided
by the vehicle network carrier, subject to
your vehicle network carrier agreement,
coverage and availability. Note:
It is the account owner ’s
responsibility to remove the vehicle from
the vehicle network carrier account when
ownership of the vehicle is transferred. If the
owner would like to remove the vehicle from
the account for any reason, please contact
your vehicle network carrier for more
information.
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AppLink Issues
Possible solution(s)
Possible cause(s)
Issue
Make sure you have a compatible smart-
phone; an Android with OS 2.3 or higher or
an iPhone 3GS or newer with iOS 5.0 or
higher. Additionally, make sure you pair and
connect your phone to SYNC 3 in order to
find AppLink-capable apps on your device.
iPhone users must also connect to a USB
port with an Apple USB cable.
You did not connect an
Applink Compatible
phone to SYNC 3.
AppLink Mobile
Applications:
When I select
"Find Mobile
Apps," SYNC 3
does not find
any applica-
tions.
Make sure you have downloaded and
installed the latest version of the app from
your phone's app store. Make sure the app
is running on your phone. Some apps
require you to register or login to the app
on the phone before using them with
AppLink. Also, some may have a "Ford
SYNC" setting, so check the app's settings
menu on the phone.
AppLink-enabled apps
are not installed and
running on your mobile
device.
My phone is
connected, but I
still cannot find
any apps.
Closing and restarting apps may help SYNC
3 find the application if you cannot discover
it inside the vehicle. On an Android device,
if apps have an 'Exit' or 'Quit' option, then
select it and restart the app. If the app does
not have that option, select the phone's
settings menu and select 'Apps', then find
the particular app and choose 'Force stop.'
Do not forget to restart the app afterward,
then select "Find Mobile Apps" on SYNC 3.
Sometimes apps do not
properly close and re-
open their connection to
SYNC 3, over ignition
cycles, for example.
My phone is
connected, my
app(s) are
running, but I
still cannot find
any apps.
On an iPhone with iOS7+, to force close an
app, double tap the home button then
swipe up on the app to close it. Tap the
home button again, then select the app
again to restart it. After a few seconds, the
app should then appear in SYNC 3's Mobile
App's Menu.
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Personal Profiles
Possible cause and solution
Issue
Personal Profiles have not been set up.
I cannot create a profile. An invalid profile name was entered.
A memory button was not selected when
prompted.
The vehicle
’s ignition was not On and in
Park or was shifted out of Run or Park while
creating a profile.
Personal Profiles is turned off.
The lock button was not selected on a
keyfob when prompted.
I cannot link a keyfob. The keyfob selected was already associ-
ated to another profile and an overwrite
was declined.
A profile recall was performed while linking
a keyfob.
The vehicle
’s ignition was not On and in
Park, or was shifted out of Run or Park while
linking a keyfob.
The old linking method is used.
The unsaved setting is not supported by
Personal Profiles.
My personalized settings do not save. A different Personal Profile is active than
expected.
Another user has changed settings for the
wrong Personal Profile.
A Personal Profile has not been created.
My profile will not recall. Personal Profiles is turned off.
The requested profile is already active.
The memory button being used is not linked
to a profile.
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Antenna Positions
Maximum output power Watt (Peak
RMS)
Frequency Band
MHz
1
50
1-30
2, 3
50
50-54
2, 3
50
68-88
2, 3
50
142-176
2, 3
50
380-512
2, 3
10
806-870
Note: After the installation of radio
frequency transmitters, check for
disturbances from and to all electrical
equipment in your vehicle, both in the
standby and transmit modes.
Check all electrical equipment:
• With the ignition ON.
• With the engine running.
• During a road test at various speeds.
Check that electromagnetic fields
generated inside your vehicle cabin by the
transmitter installed do not exceed
applicable human exposure requirements. END USER LICENSE
AGREEMENT
VEHICLE SOFTWARE END USER
LICENSE AGREEMENT (EULA)
•
You (“You” or “Your ” as applicable)
have acquired a vehicle having several
devices, including SYNC ® and various
control modules, ("DEVICES") that
include software licensed or owned by
Ford Motor Company and its affiliates
("FORD MOTOR COMPANY"). Those
software products of FORD MOTOR
COMPANY origin, as well as associated
media, printed materials, and "online"
or electronic documentation
("SOFTWARE") are protected by
international intellectual property laws
and treaties. The SOFTWARE is
licensed, not sold. All rights reserved.
• The SOFTWARE may interface with
and/or communicate with, or may be
later upgraded to interface with and/or
communicate with additional software
and/or systems provided by FORD
MOTOR COMPANY.
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3
360 Degree Camera...................................238
Advanced Camera Views............................... 239
Camera Views..................................................... 239
Front Camera...................................................... 239
Keep Out Zone.................................................... 239
Side Camera........................................................ 240
4
4WD See: Four-Wheel Drive.................................... 206
A
A/C See: Climate Control......................................... 142
About This Manual...........................................7
ABS See: Brakes............................................................ 215
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 215
Accessories....................................................503 Exterior Style....................................................... 503
Interior Style........................................................ 503
Lifestyle................................................................. 503
Peace of Mind..................................................... 503
Accessories See: Replacement Parts
Recommendation............................................ 14
ACC See: Using Adaptive Cruise Control............242
Active Park Assist........................................229 Using Active Park Assist.................................. 230
Adjustable Pedals...........................................91
Adjusting the Headlamps........................344 Horizontal Aim Adjustment........................... 345
Vertical Aim Adjustment................................ 344
Adjusting the Pedals......................................91
Adjusting the Steering Wheel - Vehicles With: Manual Adjustable Steering
Column............................................................87
Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering
Column............................................................87
End of Travel Position........................................ 88Memory Feature...................................................
88
Airbag Disposal...............................................55
Air Conditioning See: Climate Control......................................... 142
Air Filter See: Changing the Engine Air Filter.............347
Alarm See: Anti-Theft Alarm........................................ 83
Ambient Lighting
...........................................99
Adjusting the Brightness................................... 99
Changing the Color............................................. 99
Switching Ambient Lighting Off..................... 99
Switching Ambient Lighting On..................... 99
Anti-Theft Alarm............................................83 Arming the Alarm................................................ 84
Disarming the Alarm........................................... 84
Using the System................................................. 83
Appendices....................................................526
Apps..................................................................472 ........................................................................\
........... 472
SiriusXM Traffic and Travel Link................... 474
At a Glance........................................................18
Audible Warnings and Indicators.............112 Direction Indicator Chime................................. 112
Headlamps On Warning Chime...................... 112
Key in Ignition Warning Chime........................ 112
Parking Brake On Warning Chime.................112
Audio Control
..................................................88
Media........................................................................\
89
Seek, Next or Previous....................................... 89
Audio System
...............................................398
General Information......................................... 398
Audio Unit - Vehicles With: Touchscreen Display..........................................................402
Accessing the Sound Settings..................... 402
Adjusting the Volume...................................... 402
Changing Radio Stations............................... 402
Ejecting the CD................................................... 403
Inserting a CD..................................................... 403
Muting the Audio............................................... 403
Playing or Pausing Media............................... 403
Setting the Memory Presets......................... 403
Switching the Display On and Off..............403
Using Seek, Fast Forward and Reverse............................................................. 403
Audio Unit - Vehicles Without: Touchscreen Display
...............................399
Accessing the Apps Menu.............................. 399
567
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Filling the Fuel Tank...........................................
194
Fuel Filler Funnel Location.......................189
Fuel Filter.........................................................341
Fuel Quality....................................................188 Choosing the Right Fuel.................................. 188
Fuel Shutoff
...................................................307
Fuse Box Locations.....................................320 Engine Compartment Fuse Box................... 320
Passenger Compartment Fuse Box...........320
Fuses................................................................320
Fuse Specification Chart..........................320 Engine Compartment Fuse Box................... 320
Passenger Compartment Fuse Box............326
G
Garage Door Opener...................................170
Garage Door Opener See: Universal Garage Door Opener............170
Gauges.............................................................106 Engine Coolant Temperature Gauge..........108
Engine Oil Pressure Gauge............................. 108
Fuel Gauge............................................................ 108
Transmission Fluid Temperature Gauge................................................................ 108
Turbo Boost Gauge........................................... 108
Type 1 and 2.......................................................... 106
Type 3...................................................................... 107
Gearbox See: Transmission.............................................. 199
General Information on Radio Frequencies...................................................56
Intelligent Access................................................. 56
General Maintenance Information
........507
Multi-Point Inspection.................................... 509
Owner Checks and Services......................... 508
Protecting Your Investment........................... 507
Why Maintain Your Vehicle?.......................... 507
Why Maintain Your Vehicle at Your Dealership?..................................................... 507
Getting Assistance Outside the U.S. and Canada..........................................................316
Getting the Services You Need................313 Away From Home............................................... 313
Global Opening............................................100 Moonroof................................................................ 101
Remote Control Front Windows.................... 101H
Hazard Flashers
............................................307
Headlamp Adjusting See: Adjusting the Headlamps..................... 344
Headlamp Exit Delay....................................96
Headlamp Removal See: Removing a Headlamp.......................... 345
Headrest See: Head Restraints......................................... 153
Head Restraints.............................................153 Adjusting the Head Restraint......................... 154
Front Seat Manual Head Restraints............154
Heated Exterior Mirrors................................151
Heated Rear Window...................................151
Heated Seats
.................................................166
Front Seats........................................................... 166
Rear Seats.............................................................. 167
Heated Steering Wheel
...............................90
Heated Windshield......................................150 Windshield Wiper De-Icer............................... 150
Heating See: Climate Control......................................... 142
Hill Descent Control
....................................223
Principle of Operation...................................... 223
Hill Start Assist...............................................217 Switching the System On and Off...............218
Using Hill Start Assist....................................... 218
Hints on Controlling the Interior Climate..........................................................146
Defogging the Side Windows in Cold Weather............................................................ 148
General Hints....................................................... 146
Quickly Cooling the Interior............................. 147
Quickly Heating the Interior............................. 147
Recommended Settings for Cooling..........148
Recommended Settings for Heating...........147
Hints on Driving With Anti-Lock Brakes.............................................................215
Home Screen
................................................438
Hood Lock See: Opening and Closing the Hood...........331
I
Ignition Switch...............................................179
In California (U.S. Only).............................314
Information Display Control......................90
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Information Displays....................................113
General Information........................................... 113
Information Messages
................................125
Active Park............................................................ 126
Adaptive Cruise Control................................... 126
AdvanceTrac and Traction Control...............127
Airbag....................................................................... 127
Alarm and Security............................................. 127
Automatic Engine Shutdown......................... 128
Battery and Charging System........................ 128
Blind Spot Information and Cross Traffic Alert System.................................................... 129
Collision Warning System............................... 130
Doors and Locks................................................. 130
Driver Alert............................................................ 130
Drivetrain............................................................... 130
Engine....................................................................... 131
Four-Wheel Drive................................................. 131
Fuel........................................................................\
... 132
Keys and Intelligent Access............................ 133
Lane Keeping System....................................... 134
Maintenance......................................................... 134
MyKey...................................................................... 135
Off Road................................................................. 135
Park Aid.................................................................. 136
Park Brake.............................................................. 137
Power Steering..................................................... 137
Pro Trailer Backup Assist™............................ 138
Remote Start........................................................ 139
Seats....................................................................... 139
Starting System ................................................. 139
Tire Pressure Monitoring System.................140
Trailer...................................................................... 140
Transmission......................................................... 141
Installing Child Restraints............................21 Child Seats............................................................... 21
Combining Seatbelt and LATCH Lower Anchors for Attaching Child Safety
Seats.................................................................... 28
Using Lap and Shoulder Belts......................... 22
Using Lower Anchors and Tethers for CHildren (LATCH)............................................ 27
Using Tether Straps............................................. 28
Instrument Cluster
......................................106
Instrument Lighting Dimmer.....................95
Instrument Panel
............................................18
Interior Lamps.................................................98 Front Interior Lamp............................................. 98Rear Interior Lamps............................................
99
Interior Mirror
..................................................102
Auto-Dimming Mirror........................................ 103
Introduction.........................................................7
J
Jump Starting the Vehicle........................308 Connecting the Jumper Cables................... 308
Jump Starting..................................................... 309
Preparing Your Vehicle.................................... 308
Removing the Jumper Cables...................... 309
K
Keyless Entry
....................................................72
Displaying the Factory-Set Code.................... 74
Locking and Unlocking....................................... 74
SECURICODE™ KEYLESS ENTRY KEYPAD............................................................... 72
Keyless Starting
............................................180
Ignition Modes..................................................... 180
Keys and Remote Controls.........................56
L
Lane Keeping System
................................250
Switching the System On and Off................251
System Display................................................... 252
System Settings.................................................. 251
Troubleshooting................................................. 253
Liftgate...............................................................76
Liftgate Window
...........................................105
Opening the Liftgate Window....................... 105
Lighting Control
..............................................94
Flashing the Headlamp High Beam..............95
Headlamp High Beam........................................ 94
Lighting..............................................................94 General Information............................................ 94
Limited Slip Differential.............................214 Locking Function................................................. 214
Spare Tire............................................................... 214
Trailer Towing....................................................... 214
Load Carriers See: Roof Racks and Load Carriers.............272
Load Carrying
................................................269
573
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Satellite Radio..............................................405
Satellite Radio Electronic Serial Number
(ESN)................................................................ 406
Satellite Radio Reception Factors..............406
SiriusXM Satellite Radio Service.................406
Troubleshooting................................................. 407
Scheduled Maintenance Record
............515
Scheduled Maintenance...........................507
Seatbelt Extension........................................45
Seatbelt Height Adjustment
......................42
Seatbelt Reminder........................................43
Seatbelt Status..................................................... 44
Seatbelts............................................................37 Principle of Operation......................................... 37
Seatbelt Warning Lamp and Indicator Chime..............................................................43
Conditions of operation..................................... 43
Seats..................................................................153
Security...............................................................81
Settings ............................................................
475
911 Assist.............................................................. 480
Ambient Lighting............................................... 487
Bluetooth............................................................... 477
Clock........................................................................\
477
Display................................................................... 488
General.................................................................. 485
Media Player........................................................ 476
Mobile Apps........................................................ 483
Navigation............................................................ 482
Phone...................................................................... 477
Radio....................................................................... 481
SiriusXM................................................................. 481
Sound..................................................................... 475
Valet Mode.......................................................... 489
Vehicle................................................................... 487
Voice Control...................................................... 488
Wi-Fi & Hotspot................................................. 485
Side Airbags.....................................................52
Side Sensing System
..................................227
Obstacle Distance Indicator.......................... 228
Sitting in the Correct Position..................153
Snow Chains See: Using Snow Chains.................................. 373
Spare Wheel See: Changing a Road Wheel....................... 380
Special Notices
................................................14
New Vehicle Limited Warranty......................... 14On Board Diagnostics Data Link
Connector............................................................ 15
Special Instructions.............................................. 14
Special Operating Conditions Scheduled Maintenance................................................513
Exceptions............................................................. 514
Speed Control See: Cruise Control............................................. 241
Stability Control...........................................220 Principle of Operation...................................... 220
Starter Switch See: Ignition Switch............................................ 179
Starting a Gasoline Engine.......................180 Automatic Engine Shutdown.......................... 181
Failure to Start...................................................... 181
Guarding Against Exhaust Fumes................183
Important Ventilating Information...............183
Stopping the Engine When Your Vehicle is Moving............................................................... 182
Stopping the Engine When Your Vehicle is Stationary......................................................... 182
Vehicles with an Ignition Key......................... 180
Vehicles with Keyless Start.............................. 181
Starting and Stopping the Engine..........179 General Information........................................... 179
Steering............................................................261 Electric Power Steering.................................... 261
Steering Wheel................................................87
Storage Compartments
.............................178
Sunroof See: Moonroof..................................................... 104
Sun Visors
.......................................................103
Illuminated Vanity Mirror................................. 104
Supplementary Restraints System.........48 Principle of Operation........................................ 48
Symbols Glossary
.............................................7
SYNC™ 3........................................................426
General Information......................................... 426
SYNC™ 3 Troubleshooting.....................489
SYNC™ Applications and Services
.......413
911 Assist................................................................ 414
SYNC Mobile Apps............................................. 415
SYNC™...........................................................409 General Information........................................ 409
SYNC™ Troubleshooting..........................418
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