ECU FORD EXPEDITION 2019 Owner's Guide

2. If your inquiry or concern remains
unresolved, contact the Sales Manager,
Service Manager or Customer Relations
Manager.
3. If you require assistance or clarification
on Ford Motor Company policies,
please contact the Ford Customer
Relationship Center.
In order to help us serve you better, please
have the following information available
when contacting a Customer Relationship
Center:
• Vehicle Identification Number.
• Your telephone number (home and
business).
• The name of the authorized dealer and
city where located.
• The vehicle ’s current odometer reading.
In some states within the United States,
you must directly notify Ford in writing
before pursuing remedies under your
state's warranty laws, and Ford is also
allowed a final repair attempt.
Additionally, in some states within the
United States, a consumer has the option
of submitting a warranty dispute to the
BBB Auto Line before taking action under
the Magnuson-Moss Warranty Act, or to
the extent allowed by state law, before
pursuing replacement or repurchase
remedies provided by certain state laws.
This dispute handling procedure is not
required prior to enforcing state created
rights or other rights which are independent
of the Magnuson-Moss Warranty Act or
state replacement or repurchase laws. IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a motor
vehicle to conform to the vehicle
’s
applicable express warranty after a
reasonable number of attempts, the
manufacturer shall be required to either
replace the vehicle with one substantially
identical or repurchase the vehicle and
reimburse the buyer in an amount equal to
the actual price paid or payable by the
consumer (less a reasonable allowance
for consumer use). The consumer has the
right to choose whether to receive a refund
or replacement vehicle.
California Civil Code Section 1793.22(b)
presumes that the manufacturer has had
a reasonable number of attempts to
conform the vehicle to its applicable
express warranties if, within the first 18
months of ownership of a new vehicle or
the first 18,000 mi (29,000 km), whichever
occurs first:
1. Two or more repair attempts are made
on the same non-conformity likely to
cause death or serious bodily injury OR
2. Four or more repair attempts are made
on the same nonconformity (a defect
or condition that substantially impairs
the use, value or safety of the vehicle)
OR
3. The vehicle is out of service for repair of nonconformities for a total of more
than 30 calendar days (not necessarily
all at one time).
In the case of 1 or 2 above, the consumer
must also notify the manufacturer of the
need for the repair of the nonconformity
at the following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
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Transport Canada Contact Information
http://www.tc.gc.ca/eng/motorvehiclesafety/reporting-defects-motor-
vehicles.html (English)
Website
http://www.tc.gc.ca/fra/securiteautomobile/signaler-defauts-vehicules-
automobiles.html (French)
Website
1–800–333–0510
Phone Ford of Canada Contact Information
www.ford.ca
Website
1–800–565-3673
Phone
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6. Disconnect the electrical connector.
7.
Turn the bulb holder counterclockwise
and remove it. Reverse lamp bulb.
A.
Rear lamp, brake lamp and
direction indicator bulb.
B.
Note: You cannot separate the bulb from
the bulb holder.
LED Bulbs (If Equipped)
Note: Vehicles with LED headlamps do not
contain serviceable bulbs. See an authorized
dealer if they fail.
These lamps operate at a high voltage.
Contact an authorized dealer.
• Rear lamp.
• Brake lamp.
• Rear direction indicator.
• Side direction indicator.
• Reverse lamp.
• Central high-mounted brake lamp.
• License plate lamp. CHANGING THE ENGINE AIR
FILTER WARNING:
To reduce the risk of
vehicle damage and personal burn
injuries, do not start your engine with the
air cleaner removed and do not remove
it while the engine is running.
Note: Failure to use the correct air filter
element may result in severe engine
damage. Resulting component damage
may not be covered by the vehicle Warranty.
When changing the air filter element, use
only the air filter element listed. See
Motorcraft Parts
(page 387).
Change the air filter element at the correct
interval. See
Scheduled Maintenance
(page 507). 1. Release the two clamps that secure
the cover to the air filter housing. Push
the air filter cover toward the front of
the vehicle and up slightly to release it.
2. Remove the air filter element from the
air filter housing.
3. Install the new air filter element.
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4.
Replace the air filter housing cover and
secure all the clamps. Be careful not
to crimp the filter element edges
between the air filter housing and cover
and ensure that you properly align the
tabs on the edge into the slots.
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Compliance Certification Label (on the
door hinge pillar, door latch post or the
door edge that meets the door latch
post, next to the driver seat), or Tire
Label on the B-Pillar or the edge of the
driver door. Failure to follow the tire
pressure recommendations can cause
uneven treadwear patterns and
adversely affect the way your vehicle
handles.
Note: The suspension insulation and
bumpers will help prevent vehicle damage.
Do not remove these components from your
vehicle when using snow tires and chains.
The tires on your vehicle have all-weather
treads to provide traction in rain and snow.
However, in some climates, you may need
to use snow tires and cables. If you need
to use cables, it is recommended that steel
wheels (of the same size and
specifications) be used, as cables may chip
aluminum wheels.
Follow these guidelines when using snow
tires and chains:
• If possible, avoid fully loading your
vehicle.
• Use only cable type chains or chains
offered by Ford/Lincoln as an
accessory or equivalent. Other
conventional link type chains may
contact and cause damage to the
vehicle's wheel house and/or body.
• Do not install chains on the front tires
as this may interfere with suspension
components.
• Only certain snow cables or chains
have been approved by Ford/Lincoln
as safe for use on your vehicle with the
following tires: 265/70R17 and
275/65R18.
• You should install snow cables or
chains that have been rated as SAE
Class S. •
Install chains securely, verifying that
the chains do not touch any wiring,
brake lines, or fuel lines.
• Do not exceed 31 mph (50 km/h) or
less if recommended by the chain
manufacturer while using snow chains.
• Drive cautiously. If you hear the chains
rub or bang against your vehicle, stop
and retighten the chains. If this does
not work, remove the chains to prevent
damage to your vehicle.
• Remove the tire chains when they are
no longer needed. Do not use tire
chains on dry roads.
• Purchase chains or cables from a
manufacturer that clearly labels body
to tire dimension restrictions. The snow
chains or cables must be mounted in
pairs on the rear tires only.
If you have any questions regarding snow
chains or cables, please contact your
authorized dealer.
TIRE PRESSURE MONITORING
SYSTEM WARNING:
The tire pressure
monitoring system is not a substitute for
manually checking tire pressures. You
should periodically check tire pressures
using a pressure gauge. Failure to
correctly maintain tire pressures could
increase the risk of tire failure, loss of
control, vehicle rollover and personal
injury.
Note: You should only use tire sealants in
roadside emergencies as they could cause
damage to the tire pressure monitoring
system sensor.
Note: If the tire pressure monitoring system
sensor becomes damaged, it will not
function.
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WARNING: To help prevent your
vehicle from moving when changing a
wheel, shift the transmission into park
(P), set the parking brake and use an
appropriate block or wheel chock to
secure the wheel diagonally opposite to
the wheel being changed. For example,
when changing the front left wheel,
place an appropriate block or wheel
chock on the right rear wheel. WARNING:
Do not attempt to
change a tire on the side of the vehicle
close to moving traffic. Pull far enough
off the road to avoid the danger of being
hit when operating the jack or changing
the wheel. WARNING:
Always use the jack
provided as original equipment with your
vehicle. If using a jack other than the one
provided, make sure the jack capacity is
adequate for the vehicle weight,
including any vehicle cargo or
modifications. If you are unsure if the jack
capacity is adequate, contact the
authorized dealer. WARNING:
Switch off the running
boards before jacking or placing any
object under your vehicle. Never place
your hand between the extended running
board and your vehicle. A moving running
board may cause injury. WARNING:
Only use the spare
wheel carrier to stow the wheel provided
with your vehicle. Other wheel sizes
could cause the spare wheel carrier to
fail if it does not fit securely or is too
heavy. 1. Park the vehicle on firm, level ground
and activate the hazard flashers.
2. Apply the parking brake, place the transmission in park (P) and switch the
ignition off.
3. Block the wheels diagonally opposite the flat tire, for example, if the left front
tire is flat, block the right rear wheel.
Removing the Jack and Tools
Note: Pay close attention to the orientation
of the jack and tool kit bag, because it needs
to be reinstalled after changing the tire.
1. Open the liftgate and lift the load floor
behind the third row seat. If your
vehicle has an access panel, you need
to then unlatch and remove this panel.
2. Remove the wing nut by turning it counterclockwise.
3. Remove the jack and tool kit bag from the bracket, loosen the straps and
remove the tool bag from the jack.
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Rear jacking point
1. Remove the lug nuts with the lug
wrench. Replace the flat tire with the
spare tire, making sure the valve stem
is facing outward.
2. Reinstall the lug nuts until the wheel is
snug against the hub. Do not fully
tighten the lug nuts until the wheel has
been lowered.
3. Completely lower the vehicle by turning
the jack drive counterclockwise.
4. Remove the jack and fully tighten the lug nuts in the order shown. See
Technical Specifications (page 386). Stowing the Flat or Spare Tire
1.
Lay the tire on the ground, near the rear
of the vehicle, with the valve stem side
facing up. 2. Slide the wheel partially under the
vehicle and install the retainer through
the wheel center. You may have to
remove the wheel center cap prior to
pushing the retainer through the center
of the wheel. To remove the center cap,
press it off with the jack tool from the
inner side of the wheel. Pull on the
cable to align the components at the
end of the cable.
3. Using the swivel wrench, insert it through the access hole behind the
third row seat and engage the winch.
4. Turn the swivel wrench clockwise until
the tire is raised to its stowed position
underneath the vehicle. The wrench
becomes harder to turn and the spare
tire winch ratchets or slips when the
tire is raised to maximum tightness. A
clicking sound can be heard from the
winch indicating that the tire is properly
stowed.
5. Carefully place all tools back into the tool kit bag.
6. Reinstall the tool kit bag on the jack and tighten the straps.
7. Reinstall the jack properly on the bracket and secure with the wing nut.
8. Close the access hole with the rubber plug.
9. If the vehicle has an access panel, reinstall.
10. Unblock the wheel.
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3
5 4
6
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TECHNICAL SPECIFICATIONS
Wheel Lug Nut Torque Specifications
WARNING: When you install a wheel, always remove any corrosion, dirt or foreign
materials present on the mounting surfaces of the wheel or the surface of the wheel
hub, brake drum or brake disc that contacts the wheel. Make sure to secure any fasteners
that attach the rotor to the hub so they do not interfere with the mounting surfaces of
the wheel. Installing wheels without correct metal-to-metal contact at the wheel
mounting surfaces can cause the wheel nuts to loosen and the wheel to come off while
your vehicle is in motion, resulting in loss of vehicle control, personal injury or death. lb.ft (Nm)
1
Bolt Size
150 lb.ft (204 Nm)
M14 x 1.5
1 Torque specifications are for nut and bolt threads free of dirt and rust. Use only our
recommended replacement fasteners.
Retighten the lug nuts to the specified torque within 100 miles (160 kilometers) after any
wheel disturbance, such as tire rotation, changing a flat tire or wheel removal. Wheel pilot bore.
A
Inspect the wheel pilot hole and
mounting surface prior to installation.
Remove any visible corrosion or loose
particles.
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911 Assist
WARNING: Unless the 911 Assist
setting is set on before a crash, the
system will not dial for help which could
delay response time, potentially
increasing the risk of serious injury or
death after a crash. WARNING:
Do not wait for 911
Assist to make an emergency call if you
can do it yourself. Dial emergency
services immediately to avoid delayed
response time which could increase the
risk of serious injury or death after a
crash. If you do not hear 911 Assist within
five seconds of the crash, the system or
phone may be damaged or
non-functional. WARNING:
Always place your
phone in a secure location in your vehicle
so it does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly.
Note: The SYNC 911 Assist feature must be
set on before the incident.
Note: The SYNC 911 Assist feature only
operates in the U.S., Canada or in a territory
in which 911 is the emergency number.
Note: Before setting this feature on, make
sure that you read the 911 Assist Privacy
Notice later in this section for important
information.
Note: If any user switches 911 Assist to on
or off, that setting applies for all paired
phones. If 911 Assist is switched off, either
a voice message plays or a display message
or an icon comes on when your vehicle is
started and after a previously paired phone
connects. Note:
Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have trouble
using this feature.
If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone.
See
Supplementary Restraints System
(page 48). Important information about
airbag deployment is in this chapter.
See
Roadside Emergencies (page 306).
Important information about the fuel pump
shut-off is in this chapter.
Setting 911 Assist On or Off
Press the Settings button then select: Action and Description
Menu
Item
Select the desired option, on
or off.
911 Assist
To make sure that 911 Assist works
properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident.
• You must pair and connect a Bluetooth
enabled and compatible cell phone to
SYNC.
• A connected Bluetooth enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
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Phone issues
Possible solution(s)
Possible cause(s)
Issue
Try pushing your phonebookcontacts to SYNC by usingthe Add Contacts feature.
This may be a limitation on your phone's capability.
The system says Phonebook
Downloaded but the
phonebook in SYNC is
empty or missing contacts. If the missing contacts are
stored on your SIM card, try moving them to the device memory.
Remove any pictures or
special ring tones associ- ated with the missing contact.
Depending upon your phone,
you may have to grant SYNC permission to access your
phonebook contacts. Make sure to confirm when
prompted by your phone during the phonebook download.
Go to the website to review your phone's compatibility.
This is a phone-dependent feature.
I am having trouble
connecting my phone to SYNC. Try turning off the device,
resetting the device orremoving the device's
battery, then trying again.
Try deleting your device
from SYNC, deleting SYNC
from your device and trying again.
Check the security and auto accept and prompt always
settings relative to the SYNC Bluetooth connection on your phone.
This may be a possible
phone malfunction. Update your device's firm-
ware.
Turn off the Auto phone- book download setting.
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