bluetooth FORD EXPEDITION 2020 Owner's Manual

Possible Cause and Resolution
Symptom
–You are not saying the name exactly as it appears on
your device.
•Say the first and last name of the contact exactly
as it appears on your device. Spell out any abbrevi-
ations in the name.
– The name contains special characters, for example *,
- or +.
•Rename the contact on your device or use the
touchscreen to select and call the contact.
The system does not under-
stand the name of a contact
in the phonebook on my
device and calls the wrong
contact.
–You are not saying the name exactly as it appears on
your device.
•Say the first and last name of the contact exactly
as it appears on your device. The system applies
phonetic pronunciation rules of the selected
language to the names of contacts in the phone-
book on your device. Select the name of the
contact on the touchscreen and use the Hear it
option to get an idea of how the system expects
you to pronounce it.
The system does not under-
stand foreign names of
contacts in the phonebook
on my device.
–Device limitation.
•The system uses text-to-speech technology and
uses a synthetically generated voice rather than
pre-recorded human voice.
The system voice prompts
and the pronunciation of
some words does not seem
to be very accurate.
USB and Bluetooth Audio Possible Cause and Resolution
Symptom
I cannot connect my device. –Device malfunction.
•Disconnect your device. Switch your device off,
reset it and try again.
– Cable connection issue.
•Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer
of your device.
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Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- SYNC™ 3

Possible Cause and Resolution
Symptom
–Incorrect device settings.
•Make sure that your device does not have an auto-
install program or active security settings.
• Check that your device is not set only to charge.
– Device lock screen enabled.
•Unlock your device before connecting it.
The system does not recog-
nize my device. –
Device limitation.
•Do not leave your device in your vehicle during very
hot or very cold weather conditions.
– Cable connection issue.
•Correctly connect the cable to your device and the
vehicle USB port.
– Incompatible cable.
•Use the cable recommended by the manufacturer
of your device.
The system does not under-
stand the name of a track or
artist. –
Device limitation. Bluetooth does not support voice
commands.
•Connect your device to a USB port.
• If you have an iOS device, press and hold the voice
control button on the steering wheel to use Siri to
play specific tracks.
I cannot stream audio from
my Bluetooth device. –
Incompatible device.
•Check the compatibility of your device on our
website.
– Device not connected.
•Pair your device. See Phone (page 447).
– Media player not running.
•Start the media player on your device.
The system does not recog-
nize the music on my device. –
Missing or incorrect audio file metadata, for example
artist, song title, album or genre.
•Repair the files on your device.
– Corrupt files.
•Repair the files on your device.
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Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- SYNC™ 3

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone and Bluetooth on and off
and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Restart the system. Switch the ignition off and
open the door. Close the door and lock the vehicle.
Wait until the touchscreen is off and any illumin-
ated USB ports are not illuminated. Unlock the
vehicle, switch the ignition on and try again.
I cannot download phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings (page 457).
– Cell phone malfunction.
•Switch your cell phone off, reset it and try again.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
• Check the location of the missing contacts on your
cell phone. If they are stored on the SIM card, move
them to the cell phone memory.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 457).
A message displays
suggesting that my phone-
book has downloaded but it
is empty or it has missing
contacts.
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Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- SYNC™ 3

Apps
Possible Cause and Resolution
Symptom
The system cannot find any
apps. –
Incompatible device.
•You will need an Android device with OS 4.3 or
higher or an iOS device with iOS 8.0 or higher. Pair
and connect your Android device to find AppLink
compatible apps. Connect your iOS device to a
USB port or pair and connect using Bluetooth.
I have a compatible device
and it is correctly connected
but the system still cannot
find any apps. –
AppLink compatible apps not installed on your device.
•Download and install the latest version of the app.
– AppLink compatible apps not running on your device.
•Start the apps to allow the system to find them
and make sure you sign in to any apps if required.
– Incorrect app settings.
•Check and adjust the app settings on your device
and allow SYNC to access the app if required.
I have a compatible device,
it is correctly connected and
my apps are running but the
system still cannot find any
apps. –
Apps failed to fully close.
•Restart the apps and try again.
• If you have an Android device with apps that have
an exit or quit option, use this and then restart the
apps. Alternatively, use the force stop option in the
settings menu on your device.
• If you have an iOS device with iOS 7.0 or higher, tap
the home button on your device twice and then
swipe the app upward to close it.
I have an Android device
that is correctly connected,
I have restarted my apps
and they are running but the
system still cannot find
them. –
An issue on some older versions of the Android oper-
ating system could result in apps not being found.
•Switch Bluetooth off and on again to force the
system to reconnect to your device.
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Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- SYNC™ 3

Possible Cause and Resolution
Symptom
I have an iOS device that is
correctly connected, I have
restarted my apps and they
are running but the system
still cannot find them. –
Cable connection issue.
•Disconnect the cable from your device, wait for a
moment and then connect it again to force the
system to reconnect to your device.
I have an Android device
running a media app which
the system has found but I
cannot hear the sound or
the sound is very quiet. –
Device volume is low.
•Turn the volume up on your device.
I have an Android device
running a number of
compatible apps but the
system cannot find all of
them. –
Device limitation. Some Android devices have a limited
number of Bluetooth ports that apps can use to
connect. If you have more apps running on your device
than the number of available Bluetooth ports, the
system cannot find all of them.
•Close some of the apps to allow the system to find
those that you want to use.
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Expedition (TB8) Canada/United States of America, enUSA, Edition date: 201907, Third-Printing- SYNC™ 3

ELECTROMAGNETIC
COMPATIBILITY
WARNING: Do not place objects
or mount equipment on or near the
airbag cover, on the side of the front or
rear seatbacks, or in areas that may
come into contact with a deploying
airbag. Failure to follow these
instructions may increase the risk of
personal injury in the event of a crash. WARNING: Do not fasten antenna
cables to vehicle wiring, fuel pipes and
brake pipes. WARNING:
Keep antenna and
power cables at least 4 in (10 cm) from
any electronic modules and airbags. Note:
We test and certify your vehicle to
meet electromagnetic compatibility
legislation. It is your responsibility to make
sure that any equipment an authorized
dealer installs on your vehicle complies with
applicable local legislation and other
requirements. Installation of some
aftermarket electronic devices could
degrade the performance of vehicle
functions, which use radio frequency signals
such as broadcast radio receiver, tire
pressure monitoring system, push button
start, Bluetooth connectivity or satellite
navigation.
Note: Any radio frequency transmitter
equipment in your vehicle (such as cellular
telephones and amateur radio transmitters)
must keep to the parameters in the
following illustrations and table. We do not
provide any other special provisions or
conditions for installations or use.
Car/SUV 494
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Daytime Running Lamps - Vehicles With:
Daytime Running Lamps (DRL)............96
Declaration of Conformity........................522
Declaration of Conformity - Vehicles With: SYNC 3..............................................522
Radio Frequency Statement......................... 522
Digital Radio..................................................402 HD Radio Reception and Station
Troubleshooting............................................ 403
Direction Indicators........................................97
Doors and Locks.............................................69
Drive Control...................................................261 Selectable Drive Modes................................... 261
Driver Alert
.....................................................244
Using Driver Alert............................................... 244
Driver and Passenger Airbags...................49 Children and Airbags.......................................... 50
Proper Driver and Front Passenger Seating Adjustment........................................................ 49
Driving Aids....................................................244
Driving Hints
..................................................299
Driving Through Water..............................300
DRL See: Daytime Running Lamps - Vehicles With:
Configurable Daytime Running
Lamps................................................................. 96
See: Daytime Running Lamps - Vehicles With: Daytime Running Lamps (DRL)................96
E
Economical Driving.....................................299
Electric Parking Brake.................................210 Applying the Electric Parking Brake.............210
Automatically Releasing the Electric
Parking Brake.................................................... 211
Manually Releasing the Electric Parking Brake.................................................................. 210
Releasing the Electric Parking Brake if the Vehicle Battery is Running Out of
Charge................................................................. 211
Electromagnetic Compatibility
..............494
Emission Law.................................................189 Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance.........190
Tampering With a Noise Control System.............................................................. 189End User License Agreement..................497
VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 497
Engine Block Heater
.....................................177
Using the Engine Block Heater...................... 178
Engine Coolant Check...............................329 Adding Coolant.................................................. 330
Coolant Change.................................................. 332
Engine Coolant Temperature Management
.................................................. 333
Fail-Safe Cooling................................................ 332
Recycled Coolant................................................ 331
Severe Climates.................................................. 331
Engine Emission Control...........................189
Engine Immobilizer See: Passive Anti-Theft System...................... 81
Engine Oil Check...........................................327 Adding Engine Oil............................................... 327
Engine Oil Dipstick.......................................327
Engine Specifications
................................380
Drivebelt Routing.............................................. 380
Entertainment..............................................435 AM/FM Radio...................................................... 436
Apps....................................................................... 444
Bluetooth Stereo or USB................................ 443
CD........................................................................\
.... 442
HD Radio ™ Information (If
Available)........................................................ 439
SiriusXM® Satellite Radio (If Activated)........................................................ 437
Sources.................................................................. 435
Supported Media Players, Formats and Metadata Information................................ 444
USB Ports............................................................. 444
Environment......................................................17
EPB See: Electric Parking Brake............................. 210
Essential Towing Checks..........................289 Before Towing a Trailer.................................... 294
Hitches.................................................................. 290
Launching or Retrieving a Boat or Personal Watercraft (PWC)........................................ 295
Safety Chains....................................................... 291
Trailer Brakes........................................................ 291
Trailer Hitch Cover............................................. 289
Trailer Lamps...................................................... 294
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Rear Window Wiper Blade...............................
93
Recommended Towing Weights...........286
Reduced Engine Performance...............299
Refueling..........................................................185 Refueling System Overview........................... 185
Refueling System Warning.............................. 187
Refueling Your Vehicle...................................... 185
Remote Control
..............................................56
Car Finder................................................................. 61
Integrated Keyhead Transmitter.................... 56
Intelligent Access Key......................................... 57
Remote Start.......................................................... 61
Replacing the Battery......................................... 58
Sounding the Panic Alarm................................. 61
Using the Key Blade............................................ 58
Remote Start.................................................148 Automatic Settings............................................ 148
Heated and Cooled Features......................... 149
Last Settings........................................................ 149
Removing a Headlamp.............................340
Repairing Minor Paint Damage..............348
Replacement Parts Recommendation........................................14
Collision Repairs.................................................... 14
Scheduled Maintenance and Mechanical Repairs.................................................................. 14
Warranty on Replacement Parts..................... 14
Replacing a Lost Key or Remote Control............................................................63
Reporting Safety Defects (Canada Only)...............................................................313
Reporting Safety Defects (U.S. Only)...............................................................313
Resuming the Set Speed...........................237
Roadside Assistance
..................................302
Vehicles Sold in Canada: Getting Roadside
Assistance....................................................... 303
Vehicles Sold in the United States: Getting Roadside Assistance................................... 302
Vehicles Sold in the United States: Using Roadside Assistance................................... 302
Roadside Emergencies..............................302
Roof Racks and Load Carriers................268 Adjusting the Crossbar.................................... 269
Maximum Recommended Load Amounts.......................................................... 268
Running-In See: Breaking-In................................................ 300Running Out of Fuel....................................183
Adding Fuel From a Portable Fuel
Container.......................................................... 184
Filling a Portable Fuel Container.................. 183
S
Safety Canopy ™
.............................................53
Safety Precautions.......................................182
Satellite Radio..............................................405
Satellite Radio Electronic Serial Number
(ESN)................................................................ 406
Satellite Radio Reception Factors..............405
SiriusXM Satellite Radio Service.................405
Troubleshooting................................................ 406
Scheduled Maintenance Record
...........483
Scheduled Maintenance...........................475
Seatbelt Extensions
......................................45
Seatbelt Height Adjustment......................42
Seatbelt Reminder........................................43
Front Seats............................................................. 43
Seatbelt Monitor.................................................. 44
Seatbelt Status..................................................... 44
Seatbelts............................................................37 Principle of Operation......................................... 37
Seatbelt Warning Lamp and Indicator Chime..............................................................43
Conditions of operation..................................... 43
Seats.................................................................150
Security...............................................................81
Settings............................................................457 911 Assist............................................................... 457
Ambient Lighting............................................... 458
Audio....................................................................... 457
Automatic Updates........................................... 457
Bluetooth.............................................................. 457
Charge Settings................................................. 458
Clock....................................................................... 457
Display................................................................... 458
Driver Assist.......................................................... 457
FordPass................................................................ 457
General.................................................................. 457
Message Center................................................. 458
Mobile Apps......................................................... 457
Multi Contour Seats......................................... 458
Navigation............................................................ 458
Personal Profiles................................................ 458
Phone..................................................................... 457
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Seats......................................................................
458
Sound..................................................................... 457
Valet Mode........................................................... 458
Vehicle.................................................................... 457
Voice Control...................................................... 458
Setting the Cruise Control Speed..........236 Changing the Set Speed................................. 236
Side Airbags.....................................................52
Side Sensing System..................................222
Object Distance Indicator............................... 223
Sitting in the Correct Position
..................150
Snow Chains See: Using Snow Chains.................................. 367
Spare Wheel See: Changing a Road Wheel........................ 372
Special Notices
................................................14
New Vehicle Limited Warranty......................... 14
Notice to Owners of Pickup Trucks and Utility Type Vehicles........................................ 15
On Board Diagnostics Data Link Connector............................................................ 15
Special Instructions.............................................. 14
Using Your Vehicle as an Ambulance............15
Using Your Vehicle With a Snowplow...........15
Special Operating Conditions Scheduled Maintenance...............................................481
Exceptions........................................................... 483
Speed Control See: Cruise Control........................................... 236
Stability Control............................................214 Principle of Operation....................................... 214
Starter Switch See: Ignition Switch............................................ 173
Starting a Gasoline Engine........................174 Automatic Engine Shutdown......................... 175
Failure to Start...................................................... 175
Guarding Against Exhaust Fumes.................177
Important Ventilating Information................177
Stopping the Engine When Your Vehicle is Moving................................................................ 176
Stopping the Engine When Your Vehicle is Stationary......................................................... 176
Vehicles with an Ignition Key.......................... 174
Vehicles with Keyless Start............................. 175
Starting and Stopping the Engine
..........173
General Information........................................... 173
Steering...........................................................256 Adaptive Learning.............................................. 257Electric Power Steering...................................
256
Steering Wheel................................................87
Storage Compartments
..............................172
Sunroof See: Moonroof..................................................... 105
Sun Visors
.......................................................104
Illuminated Vanity Mirror................................. 105
Supplementary Restraints System.........48 Principle of Operation........................................ 48
Switching Automatic High Beam Control On and Off.....................................................99
Activating the Automatic High Beam Control................................................................ 99
Switching Cruise Control On and Off..................................................................236
Switching Cruise Control Off......................... 236
Switching Cruise Control On......................... 236
Symbols Glossary
.............................................7
SYNC™ 3........................................................426
General Information......................................... 426
SYNC™ 3 Troubleshooting.....................459 Additional Information and
Assistance......................................................... 471
Apps....................................................................... 466
Navigation............................................................ 465
Personal Profiles............................................... 469
Phone..................................................................... 463
Resetting the System........................................ 471
USB and Bluetooth Audio............................. 460
Voice Recognition............................................. 459
Wi-Fi Connectivity............................................ 468
SYNC™ Applications and Services
.......413
911 Assist................................................................ 413
SYNC Mobile Apps............................................. 415
SYNC™...........................................................409 General Information........................................ 409
SYNC™ Troubleshooting
...........................417
T
Technical Specifications See: Capacities and Specifications...........380
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................310
Tire Care
..........................................................353
Glossary of Tire Terminology........................ 354
Information About Uniform Tire Quality Grading............................................................. 353
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