phone FORD EXPEDITION EL 2016 Workshop Manual

Vehicle Health Report and Services (Traffic, Directions and Information) issues
Possible solution(s)Possible cause(s)Issue
This is a free feature, but youmust first register online touse it.
You did not activate youraccount on the website.You may have the wrongVIN (vehicle identificationnumber) listed.
I received a text that I didnot activate Vehicle HealthReport.Make sure that your VIN iscorrectly listed in youraccount.
When you register youraccount, you must choose apreferred dealer. If it alreadylists a dealer, try selectinganother dealer and loggingout. Log back in, change itback to your preferreddealer, and retrieve thereport.
The preferred dealerinformation did not loadcorrectly.
I am unable to retrieve thereport on the website, or Ireceive a system error.
Update your cellular numberin your account on thewebsite.
This could be due to yourphone's compatibility.Bad signal strength.
I am unable to submit areport.
Make sure you have fullsignal strength and that yourBluetooth volume level hasbeen turned up.
You did not register yourphone correctly on thewebsite.
Make sure the currentlyconnected phone isregistered on yourSYNCMyRide account.Try deleting your phone andperforming a clean pairing.
This is a free feature, but youmust first register online touse it.
You did not activate thisphone for this service.Your phone has ID blockeractive.
I heard a commercial whenI tried to use Traffic, Direc-tions and Information.Turn off ID blocker on yourphone as the system recog-nizes you by your phonenumber.Make sure the currentlyconnected phone is thesame one that is registeredon your SYNCMyRideaccount.
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SYNC™ (If Equipped)

Voice command issues
Possible solution(s)Possible cause(s)Issue
Review the phone voicecommands and the mediavoice commands at thebeginning of their respectivesections.
You may be using the wrongvoice commands.You may be speaking toosoon or at the wrong time.
SYNC does not understandwhat I am saying.
After pressing the voice icon,wait until after the tonesounds and Listeningappears before saying acommand. Any commandspoken before this does notregister with the system.
Review the media voicecommands at the beginningof the media section.
You may be using the wrongvoice commands.You may be saying thename differently than theway you saved it.
SYNC does not understandthe name of a song or artist.
Say the song or artistexactly as listed. If you say"Play Artist Prince", thesystem does not play musicby Prince and the Revolutionor Prince and the NewPower Generation.
The system may not bereading the name the sameway you are saying it.
Make sure you are saying thecomplete title, such as"California remix featuringJennifer Nettles".If the song titles are in allCAPS, you have to spellthem. LOLA requires you tosay "L-O-L-A".Do not use special charac-ters in the title. The systemdoes not recognize them.
Review the Phone voicecommands at the beginningof the phone section.
You may be using the wrongvoice commands.You may be saying thename differently than theway you saved it.
SYNC does not understandor is calling the wrongcontact when I want tomake a call.
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SYNC™ (If Equipped)

Voice command issues
Possible solution(s)Possible cause(s)Issue
Make sure you are saying thecontacts exactly as they arelisted. For example, if yousave a contact as JoeWilson, say "Call JoeWilson".
The system may not bereading the name the sameway you are saying it.Contacts in your phonebookmay be very short andsimilar, or they may containspecial characters.Using the SYNC phonemenu, open the phonebookand scroll to the nameSYNC is having troubleunderstanding. SYNC willread the name to you, givingyou some idea of thepronunciation SYNC isexpecting.
Your phonebook contactsmay be in CAPS.
The system works better ifyou list full names, such as"Joe Wilson" rather than"Joe".Do not use special charac-ters, such as 123 or ICE, asthe system does not recog-nize them.If a contact is in CAPS, youhave to spell it. JAKErequires you to say "Call J-A-K-E".
AppLink issues
Possible solution(s)Possible cause(s)Issue
Ensure you have a compat-ible smartphone; an Androidwith OS 2.3 or higher or aniPhone 3GS or newer withiOS 5.0 or higher. Addition-ally, ensure your phone is
An AppLink capable phoneis not connected to SYNC.AppLink Mobile Applica-tions: When I select "FindNew Apps," SYNC does notfind any applications.
paired and connected to
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SYNC™ (If Equipped)

AppLink issues
Possible solution(s)Possible cause(s)Issue
SYNC in order to findAppLink-capable apps onyour device. iPhone usersmust also connect toSYNC's USB port with anApple USB cable.
Ensure you have down-loaded and installed thelatest version of the appfrom your phone's app store.Ensure the app is running onyour phone. Some apps
AppLink-enabled apps arenot installed and running onyour mobile device.
My phone is connected, butI still cannot find any apps.
require you to register orlogin on the app on thephone before using themwith AppLink. Also, somemay have a "Ford SYNC"setting, so check the app'ssettings menu on the phone.
Closing and restarting appsmay help SYNC find theapplication if you cannotdiscover it inside the vehicle.On an Android device, ifapps have an "Exit' or 'Quit'
Sometime apps do notproperly close and re-opentheir connection to SYNC,over ignition cycles, forexample.
My phone is connected, myapp(s) are running, but I stillcannot find any apps.
option, select that thenrestart the app. If the appdoes not have that option,you can also manually"Force Close" the app bygoing to the phone's settingsmenu, selecting 'Apps.' thenfinding the particular appand choosing 'Force stop.'Don't forget to restart theapp afterwards, then select"Find New Apps" on SYNC.
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SYNC™ (If Equipped)

AppLink issues
Possible solution(s)Possible cause(s)Issue
On an iPhone with iOS7+, toforce close an app, doubletab the home button thenswipe up on the app to closeit. Tab the home buttonagain, then select the appagain to restart it. After afew seconds, the app shouldthen appear in SYNC'sMobile App's Menu.
Reset the Bluetooth on yourphone by turning it off andthen turning Bluetooth backon. If you are in your vehicle,SYNC should be able toautomatically re-connect toyour phone if you press the"Phone" button.
There is a bluetooth bug onsome order versions of theAndroid OS that may causeapps that were found onyour previous vehicle driveto not be found again if youhave not turned offbluetooth.
My Android phone isconnected, my app(s) arerunning, I restarted them,but I still cannot find anyapps.
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SYNC™ (If Equipped)

AppLink issues
Possible solution(s)Possible cause(s)Issue
Unplug the USB cable fromthe phone, wait a moment,and plug the USB cableback in to the phone. After afew seconds, the app shouldappear in SYNC's MobileApps Menu. If not, "ForceClose" the application andrestart it.
The USB connection toSYNC may need to be reset.My iPhone phone isconnected, my app isrunning, I restarted the appbut I still cannot find it onSYNC.
Try increasing the Bluetoothvolume of the device byusing the device's volumecontrol buttons which aremost often found on theside of the device.
The bluetooth volume onthe phone may be low.I have an Android phone. Ifound and started my mediaapp on SYNC, but there is nosound or the sound is verylow.
Force close or uninstall theapps you do not want SYNCto find. If the app has a "FordSYNC" setting, disable thatsetting in the app's settingsmenu on the phone.
Some Android devices havea limited number ofbluetooth ports apps canuse to connect. If you havemore AppLink apps on yourphone than the number ofavailble Bluetooth ports, youwill not see all of your appslisted in SYNC's mobile appsmenu.
I can only see some of theAppLink apps running on myphone listed in SYNC'sMobile Apps Menu.
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SYNC™ (If Equipped)

For maximum vehicle performance, keepthe following information in mind whenadding accessories or equipment to yourvehicle:
•When adding accessories, equipment,passengers and luggage to yourvehicle, do not exceed the total weightcapacity of the vehicle or of the frontor rear axle (GVWR or GAWR asindicated on the Safety ComplianceCertification label). Ask an authorizeddealer for specific weight information.
•The Federal CommunicationsCommission (FCC) and CanadianRadio TelecommunicationsCommission (CRTC) regulate the useof mobile communications systemsthat are equipped with radiotransmitters, for example, two-wayradios, telephones and theft alarms.Any such equipment installed in yourvehicle should comply with FederalCommunications Commission (FCC)and Canadian RadioTelecommunications Commission(CRTC) regulations and should beinstalled only by an authorized dealer.
•Mobile communications systems mayharm the operation of your vehicle,particularly if their manufacturer didnot design them specifically forautomotive use.
•If you or an authorized Ford dealer addany non-Ford electrical or electronicaccessories or components to yourvehicle, you may adversely affectbattery performance and durability. Inaddition, you may also adversely affectthe performance of other electricalsystems in the vehicle.
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Accessories

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Appendices

Using SYNC™ With Your Phone............328Accessing Features Through the PhoneMenu..................................................................332Accessing Your Phone Settings...................336Making a Call........................................................331Pairing a Cell Phone for the FirstTime...................................................................328Pairing Subsequent Cell Phones.................329Phone Options during an Active Call..........331Phone Voice Commands................................329Receiving Calls.....................................................331System Settings..................................................337Text Messaging...................................................334Using Traction Control................................175Switching the System Off ...............................175System Indicator Lights andMessages...........................................................175Using Voice Recognition...........................325Initiating a Voice Session................................325System Interaction and Feedback..............326Utilizing the Mediation/ArbitrationProgram (Canada Only)........................230
V
Vehicle Care...................................................264General Information.........................................264Vehicle Certification Label......................306Vehicle Identification Number...............305Vehicle Storage............................................269Battery...................................................................270Body.......................................................................269Brakes.....................................................................270Cooling system...................................................270Engine.....................................................................270Fuel system..........................................................270General..................................................................269Miscellaneous.....................................................270Removing Vehicle From Storage..................270Tires.........................................................................270VentilationSee: Climate Control..........................................113VINSee: Vehicle Identification Number............305Voice Control...................................................69Type One.................................................................69Type Two.................................................................70
W
Warning Lamps and Indicators................884X2............................................................................904X4 Auto.................................................................904X4 HIGH.................................................................914X4 LOW..................................................................91Anti-Lock Braking System................................88Battery.....................................................................88Brake System........................................................88Cruise Control.......................................................88Direction Indicator...............................................88Door Ajar.................................................................88Engine Coolant Temperature..........................88Engine Oil................................................................89Fasten Safety Belt...............................................89Front Airbag...........................................................89Front Fog Lamps..................................................89High Beam..............................................................89Hill Descent............................................................89Liftgate Ajar............................................................89Low Fuel Level......................................................89Low Tire Pressure Warning..............................89Low Washer Fluid................................................89Parking Lamps......................................................89Powertrain Fault...................................................89Service Engine Soon...........................................90Stability Control System...................................90Stability Control System Off...........................90Transmission Tow/Haul....................................90Washer Fluid Check....................................252WashersSee: Cleaning the Exterior..............................264See: Wipers and Washers..................................72Waxing.............................................................265Wheel NutsSee: Changing a Road Wheel.......................296Wheels and Tires..........................................272General Information..........................................272Technical Specifications..................................301Windows and Mirrors...................................80Windshield Washers......................................73Windshield Wipers.........................................72Speed Dependent Wipers.................................72Wiper BladesSee: Checking the Wiper Blades..................254Wipers and Washers......................................72
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Index