FORD EXPLORER 2000 2.G Owners Manual

UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final; the arbitrator's
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces, except
Quebec. For more information, without charge or obligation, call your
CAMVAP Provincial Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer assistance office.
The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper fuel.
In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
Customer assistance
281

If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
FORD CAR CARE PRODUCTS FOR YOUR VEHICLE
Ford has many quality products available from your dealer to clean your
vehicle and protect its finishes. These quality products have been
specifically engineered to fulfill your automotive needs; they are custom
designed to complement the style and appearance of your vehicle. Each
product is made from high quality materials and that meet or exceed
Ford's rigid specifications. For best results, use the following or products
of equivalent quality:
Ford Custom Clearcoat Polish*
Ford Custom Silicone Gloss Polish
Ford Custom Vinyl Protectant* (not available in Canada)
Motorcraft Vinyl Conditioner (Canada only)
Ford Deluxe Leather and Vinyl Cleaner (not available in Canada)
Motorcraft Vinyl Cleaner (Canada only)
Ford Extra Strength Tar and Road Oil Remover* (not available in
Canada)
Ford Extra Strength Upholstery Cleaner (Canada only)
Ford Extra Strength Upholstery Cleaner (not available in Canada)
Customer assistance
282

Ford Metal Surface Cleaner
Ford Multi-Purpose Cleaner*
Motorcraft Car Wash Concentrate
Motorcraft Carlite Glass Cleaner
Ford Spot and Stain Remover*
Ford Super Premium Tire and Trim Dressing
Ford Triple Clean
Ford Ultra-Clear Spray Glass Cleaner (not available in Canada)
* May be sold with the Motorcraft name
FORD ACCESSORIES FOR YOUR VEHICLE
A wide selection of Ford accessories are available for your vehicle
through your local authorized Ford, Lincoln Mercury or Ford of Canada
dealer. These quality accessories have been specifically engineered to
fulfill your automotive needs; they are custom designed to complement
the style and aerodynamic appearance of your vehicle. In addition, each
accessory is made from high quality materials and meets or exceeds
Ford's rigid engineering and safety specifications. Ford accessories are
warranted for up to 12 months or 20 000 km (12 000 miles) on all cars
and light trucks and 12 months with unlimited distance on medium/heavy
duty trucks unless the accessory is installed on a new vehicle, then the
warranty becomes the balance of the new vehicle's warranty or the
accessories warranty, whichever is greater. See your dealer for complete
warranty information and availability.
Not all accessories are available for all models.
Vehicle Security
Styled wheel protector locks
Vehicle security systems
Comfort and convenience
Cargo nets
Cargo organizers
Cargo shades
Engine block heaters
Tire step
Customer assistance
283

Travel equipment
Automatic headlamps with daytime running lights (DRL)
Daytime running lights (DRL)
Factory luggage rack adaptors
Fog lights
Framed luggage covers
Heavy-duty battery
Home link visor
Inside mirror, electrochromic compass (with and without temperature
display)
Luggage/cargo basket
Neutral towing transfer case kit (Explorer 4.0L only)
Removable luggage rack
Removable luggage rack adapters
Running boards
Soft luggage cover
Speed control
Track rider bars (for luggage rack)
Trailer hitch (Class III)
Trailer hitch bars and balls
Trailer hitch mount bike carrier
Trailer hitch wiring adaptor
Trailer lamp wiring
Protection and appearance equipment
Air bag anti-theft locks
Car/truck covers
Cargo liners, interior
Carpet floor mats
Cleaners, waxes and polishes
Door edge guards
Customer assistance
284

Front end covers (full and sport)
Hood deflectors
Locking gas cap
Lubricants and oils
Molded splash guards
Molded vinyl floor mats
Rear air deflectors
Rear decklid spoilers
Side window air deflectors
Touch-up paint
Universal floor mats
For maximum vehicle performance, keep the following information in
mind when adding accessories or equipment to your vehicle:
²When adding accessories, equipment, passengers and luggage to your
vehicle, do not exceed the total weight capacity of the vehicle or of
the front or rear axle (GVWR or GAWR as indicated on the Safety
compliance certification label). Consult your dealer for specific weight
information.
²The Federal Communications Commission (FCC) and Canadian Radio
Telecommunications Commission (CRTC) regulate the use of mobile
communications systems - such as two-way radios, telephones and
theft alarms - that are equipped with radio transmitters. Any such
equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
²Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use or are not properly installed. When operated, such systems may
cause the engine to stumble or stall or cause the transmission to be
damaged or operate improperly. In addition, such systems may be
damaged or their performance may be affected by operating your
vehicle. (Citizens band [CB] transceivers, garage door openers and
other transmitters with outputs of five watts or less will not ordinarily
affect your vehicle's operation.)
²Ford cannot assume responsibility for any adverse effects or damage
that may result from the use of such equipment.
Customer assistance
285

ORDERING ADDITIONAL OWNER'S LITERATURE
To order the publications in this portfolio:
Make checks payable to:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST,
for credit card holders only
Obtaining a French owner's guide
French Owner's Guides can be obtained from your dealer or by writing to
Ford Motor Company of Canada, Limited, Service Publications, P.O. Box
1580, Station B, Mississauga, Ontario L4Y 4G3.
Customer assistance
286

REPORTING SAFETY DEFECTS (U.S. ONLY)
If you believe that your vehicle has
a defect that could cause a crash, or
could cause injury or death, you
should immediately inform the
National Highway Traffic Safety
Administration (NHTSA) in addition
to notifying Ford Motor Company.
If NHTSA receives similar complaints, it may open an investigation, and
if it finds that a safety defect exists in a group of vehicles, it may order a
recall and remedy campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or Ford Motor Company.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free
at 1±800±424±9393 (202±366±0123 in the Washington D.C. area) or write
to:
NHTSA
U.S. Department of Transportation
400 Seventh Street
Washington D.C. 20590
You can also obtain other information about motor vehicle safety from
the Hotline.
Reporting safety defects
287

A
Air bag supplemental
restraint system ........135±136, 140
and child safety seats ............137
description ......................136, 140
disposal ....................................143
driver air bag ..................138, 141
indicator light ...........10, 139, 142
operation .........................138, 141
passenger air bag ...........138, 141
side air bag ..............................140
Air cleaner filter .......................266
Air conditioning ..........................22
automatic temperature
control system ..........................25
rear seat controls .....................31
Air suspension ...........................158
description ..............................158
warning light .............................12
All Wheel Drive (AWD),
driving off road .........................173
Ambulance packages ....................3
Antifreeze
(see Engine coolant) ................223
Anti-lock brake system
(see Brakes) ......................155±156
Anti-theft system
warning light .............................11
Armrests ....................................105
Audio system (see Radio) .........35
Automatic transmission
driving an automatic
overdrive .........................160, 163
fluid, adding ....................229, 231
fluid, checking ................229, 231
fluid, refill capacities ..............266fluid, specification ..................272
Auxiliary power point ...............104
Axle
lubricant specifications ..269, 272
refill capacities ........................266
traction lok ..............................176
B
Battery .......................................236
acid, treating emergencies .....236
charging system
warning light .............................11
jumping a disabled battery ....204
maintenance-free ....................236
replacement, specifications ...266
servicing ..................................236
voltage gauge ............................16
Belt minder ...............................131
Brakes ........................................155
anti-lock ...........................155±156
anti-lock brake system
(ABS) warning light .........10, 156
brake warning light ..................10
fluid, checking and adding ....221
fluid, refill capacities ..............266
fluid, specifications .........269, 272
lubricant specifications ..269, 272
parking ....................................156
shift interlock ..........................159
Break-in period .............................3
C
Capacities for refilling fluids ....266
Cargo area shade ......................106
Cargo cover ...............................106
CD changer .................................77
Index
288

Certification Label ....................274
Child safety restraints ..............143
child safety belts ....................143
Child safety seats ......................144
in front seat ............................146
in rear seat ..............................146
tether anchorage hardware ...148
Cleaning your vehicle ...............259
engine compartment ..............260
exterior ............................260, 262
exterior lamps .........................263
instrument cluster lens ..........264
instrument panel ....................263
interior .............................263±264
mirrors .....................................265
plastic parts ............................262
safety belts ..............................264
washing ....................................259
waxing .....................................259
wheels ......................................262
windows ..................................265
wiper blades ............................263
woodtone trim ........................265
Climate control (see Air
conditioning or Heating) ............22
Clock ..........................41, 47, 57, 70
Clutch
fluid ..........................................222
operation while driving ..........166
recommended shift speeds ....167
Compass, electronic ....................92
calibration .................................94
set zone adjustment .................93
Console ......................................103
overhead ....................................90
rear ..........................................104
Controls
power seat ...............................120steering column ........................89
Coolant
checking and adding ..............223
refill capacities ................227, 266
specifications ..................269, 272
Cruise control
(see Speed control) ....................82
Customer Assistance ................189
Ford accessories for your
vehicle .....................................282
Ford Extended Service Plan...275
Getting assistance outside
the U.S. and Canada ..............281
Getting roadside assistance ...189
Getting the service
you need .................................275
Ordering additional owner's
literature .................................286
The Dispute Settlement
Board .......................................278
Utilizing the
Mediation/Arbitration
Program ...................................281
D
Daytime running lamps
(see Lamps) ................................21
Defrost
rear window ..............................33
Dipstick
automatic transmission
fluid ..................................229, 231
engine oil .................................217
Doors
door ajar warning .....................12
lubricant specifications ..........269
Driveline universal joint
and slip yoke .............................235
Index
289

Driving under special
conditions ..........................172, 175
mud ..........................171±172, 174
sand .................................172, 174
snow and ice ...171, 173±174, 176
through water .........172, 174, 179
E
Emergencies, roadside
jump-starting ..........................204
Emission control system ..........252
Engine ........................................272
check engine/service engine
soon light ....................................8
cleaning ...................................260
coolant .....................................223
idle speed control ...................236
lubrication
specifications ..................269, 272
refill capacities ........................266
service points ..................215±217
starting after a collision .........190
Engine block heater .................153
Engine oil ..................................217
checking and adding ..............217
dipstick ....................................217
filter, specifications ........220, 266
recommendations ...................220
refill capacities ........................266
specifications ..................269, 272
Exhaust fumes ..........................153
F
Floor mats .................................105
Fluid capacities .........................266
Foglamps .....................................21
Four-Wheel Drive vehicles..12, 168control trac .......................33, 168
description ......................169±170
driving off road ...............171, 174
electronic shift ..........................33
preparing to drive your
vehicle .....................................158
Fuel ............................................244
calculating fuel
economy ............................18, 248
cap .......................................9, 247
capacity ...................................266
choosing the right fuel ...........246
comparisons with EPA fuel
economy estimates .................251
detergent in fuel .....................247
filling your vehicle
with fuel ..................244, 247, 249
filter, specifications ........248, 266
fuel pump shut-off switch .....190
gauge .........................................16
improving fuel economy ........248
octane rating ...................246, 272
quality ......................................246
running out of fuel .................247
safety information relating
to automotive fuels ................244
Fuses ..................................191, 193
G
Garage door opener ..............90, 94
Gas cap (see Fuel cap) ........9, 247
Gas mileage
(see Fuel economy) .................248
Gauges .........................................14
battery voltage gauge ...............16
engine coolant temperature
gauge .........................................14
engine oil pressure gauge ........16
fuel gauge ..................................16
Index
290