tow FORD EXPLORER 2009 4.G Repair Manual

On 4x4/AWD vehicles, it is required that your vehicle be towed with a
wheel lift and dollies or flatbed equipment with all the wheels off the
ground.
If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.
Ford Motor Company produces a towing manual for all authorized tow
truck operators. Have your tow truck operator refer to this manual for
proper hook-up and towing procedures for your vehicle.
Emergency towing
In case of a roadside emergency with a disabled vehicle (without access
to wheel dollies, car hauling trailer, or flatbed transport vehicle) your
vehicle (regardless of transmission powertrain configuration) can be flat
towed (all wheels on the ground) under the following conditions:
•Vehicle is facing forward so that it is being towed in a forward
direction.
•Place the transmission in N (Neutral). Refer toBrake shift interlock
in theDrivingchapter for specific instructions if you cannot move the
gear shift lever into N (Neutral).
•Maximum speed is not to exceed 35 mph (56 km/h).
•Maximum distance is 50 miles (80 km).
2009 Explorer(exp)
Owners Guide, 1st Printing
USA(fus)
Roadside Emergencies
338

UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy alternative
to resolve a disagreement when all other efforts to produce a settlement
have failed. This procedure is without cost to you and is designed to
eliminate the need for lengthy and expensive legal proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator’s
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces. For more
information, without charge or obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by purchasing
Ford Extended Service Plan (Ford ESP) coverage. It provides the following:
•Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
•Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating authorized dealer.
There are several plans available in various time, distance and deductible
combinations which can be tailored to fit your own driving needs. Ford
ESP also offers reimbursement benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 4,600 participating authorized dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Since this
information is subject to change, please ask your authorized dealer for
complete details about Ford Extended Service Plan coverage options, or
visit the Ford ESP website at www.ford-esp.com.
2009 Explorer(exp)
Owners Guide, 1st Printing
USA(fus)
Customer Assistance
343

WASHING THE EXTERIOR
Wash your vehicle regularly with cool or lukewarm water and a neutral
pH shampoo, such as Motorcraft Detail Wash (ZC-3-A), which is available
from your authorized dealer.
•Never use strong household detergents or soap, such as dish washing
or laundry liquid. These products can discolor and spot painted
surfaces.
•Never wash a vehicle that is “hot to the touch” or during exposure to
strong, direct sunlight.
•Always use a clean sponge or car wash mitt with plenty of water for
best results.
•Dry the vehicle with a chamois or soft terry cloth towel in order to
eliminate water spotting.
•It is especially important to wash the vehicle regularly during the
winter months, as dirt and road salt are difficult to remove and cause
damage to the vehicle.
•Immediately remove items such as gasoline, diesel fuel, bird droppings
and insect deposits because they can cause damage to the vehicle’s
paintwork and trim over time. Use Bug and Tar Remover (ZC-42),
which is available from your authorized dealer.
•Remove any exterior accessories, such as antennas, before entering a
car wash.
•Suntan lotions and insect repellents can damage any painted
surface; if these substances come in contact with your vehicle,
wash off as soon as possible.
•If your vehicle is equipped with running boards, do not use
rubber, plastic and vinyl protectant products on the running
board surface, as the area may become slippery.
Exterior chrome
•Wash the vehicle first, using cool or lukewarm water and a neutral pH
shampoo, such as Motorcraft Detail Wash (ZC-3-A).
•Use Custom Bright Metal Cleaner (ZC-15), available from your
authorized dealer. Apply the product as you would a wax to clean
bumpers and other chrome parts; allow the cleaner to dry for a few
minutes, then wipe off the haze with a clean, dry rag.
•Never use abrasive materials such as steel wool or plastic pads
as they can scratch the chrome surface.
2009 Explorer(exp)
Owners Guide, 1st Printing
USA(fus)
Cleaning
347

CHANGING THE WIPER BLADES
1. Pull the wiper arm away from the
vehicle. Turn the blade at an angle
from the wiper arm. Push the lock
pin manually to release the blade
and pull the wiper blade down
toward the windshield to remove it
from the arm.
2. Attach the new wiper to the
wiper arm and press it into place
until a click is heard.
Replace wiper blades at least once
per year for optimum performance.
Poor wiper quality can be improved
by cleaning the wiper blades and
the windshield. Refer toWindows
and wiper bladesin theCleaningchapter.
To prolong the life of the wiper blades, it is highly recommended to
scrape off the ice on the windshield before turning on the wipers. The
layer of ice has many sharp edges and can damage the micro edge of the
wiper rubber element.
Changing the rear window wiper blade
To replace the rear wiper blade:
1. Pull the wiper arm as far away from the glass as possible. Do not use
excessive force because it can break the wiper arm. Hold it there until
the next step.
2. Grasp the wiper blade and rotate
it away from the wiper arm using
moderate force until it disengages
from the wiper arm.
3. Once the wiper blade is loose,
slide it away form the wiper arm.
2009 Explorer(exp)
Owners Guide, 1st Printing
USA(fus)
Maintenance and Specifications
360

Along with the(Engine coolant temperature) indicator, the engine
coolant temperature gauge will read in the Hot (H) area.
Oil overheat can be triggered in severe driving conditions, such as
towing heavy loads over mountainous terrain in extreme hot
temperatures. As oil temperature increases, engine and vehicle speed
will be limited. The transmission will also shift differently.
When the engine oil has cooled, the vehicle will perform normally.
When fail-safe cooling mode is activated
You have limited engine power when in the fail-safe mode, so drive the
vehicle with caution. Remember that the engine is capable of completely
shutting down automatically to prevent engine damage, therefore:
1. Pull off the road as soon as safely possible and turn off the engine.
2. Arrange for the vehicle to be taken to an authorized dealer.
3. If this is not possible, wait approximately 15 minutes for the engine to
cool.
4. Check the coolant level and replenish if low. Look for coolant leakage
in the engine compartment and under the vehicle.
WARNING:Never remove the coolant reservoir cap while the
engine is running or hot.
5. Restart the engine and take your vehicle to an authorized dealer.
Driving the vehicle without repairing the engine problem
increases the chance of engine damage. Take your vehicle to an
authorized dealer as soon as possible.
FUEL FILTER
For fuel filter replacement, see your authorized dealer. Refer to
scheduled maintenance informationfor the appropriate intervals for
changing the fuel filter.
Replace the fuel filter with an authorized Motorcraft part. The
customer warranty may be void for any damage to the fuel system
if an authorized Motorcraft fuel filter is not used.
2009 Explorer(exp)
Owners Guide, 1st Printing
USA(fus)
Maintenance and Specifications
374

Fuel quality
If you are experiencing starting, rough idle or hesitation driveability
problems, try a different brand of unleaded gasoline. “Premium”
unleaded gasoline is not recommended for vehicles designed to use
“Regular” unleaded gasoline because it may cause these problems to
become more pronounced. If the problems persist, see your authorized
dealer.
Do not add aftermarket fuel additive products to your fuel tank. It
should not be necessary to add any aftermarket products to your fuel
tank if you continue to use high quality fuel of the recommended octane
rating. These products have not been approved for your engine and
could cause damage to the fuel system. Repairs to correct the effects of
using an aftermarket product in your fuel may not be covered by your
warranty.
Many of the world’s automakers approved the World-Wide Fuel Charter
that recommends gasoline specifications to provide improved
performance and emission control system protection for your vehicle.
Gasolines that meet the World-Wide Fuel Charter should be used when
available. Ask your fuel supplier about gasolines that meet the
World-Wide Fuel Charter.
Cleaner air
Ford endorses the use of reformulated “cleaner-burning” gasolines to
improve air quality, per the recommendations in theChoosing the right
fuelsection.
Running out of fuel
Avoid running out of fuel because this situation may have an adverse
effect on powertrain components.
If you have run out of fuel:
•You may need to cycle the ignition from off to on several times after
refueling to allow the fuel system to pump the fuel from the tank to
the engine. On restarting, cranking time will take a few seconds longer
than normal.
•Normally, adding 1 gallon (3.8L) of fuel is enough to restart the
engine. If the vehicle is out of fuel and on a steep grade, more than
1 gallon (3.8L) may be required.
•TheService engine soon
indicator may come on. For more
information on the “service engine soon” indicator, refer toWarning
lights and chimesin theInstrument Clusterchapter.
2009 Explorer(exp)
Owners Guide, 1st Printing
USA(fus)
Maintenance and Specifications
379

•You may want to turn off the speed control in hilly terrain if
unnecessary shifting between the top gears occurs. Unnecessary
shifting of this type could result in reduced fuel economy.
•Warming up a vehicle on cold mornings is not required and may
reduce fuel economy.
•Resting your foot on the brake pedal while driving may reduce fuel
economy.
•Combine errands and minimize stop-and-go driving.
Maintenance
•Keep tires properly inflated and use only recommended size.
•Operating a vehicle with the wheels out of alignment will reduce fuel
economy.
•Use recommended engine oil. Refer toMaintenance product
specifications and capacitiesin this chapter.
•Perform all regularly scheduled maintenance items. Follow the
recommended maintenance schedule and owner maintenance checks
found inscheduled maintenance information.
Conditions
•Heavily loading a vehicle or towing a trailer may reduce fuel economy
at any speed.
•Carrying unnecessary weight may reduce fuel economy (approximately
1 mpg [0.4 km/L] is lost for every 400 lb [180 kg] of weight carried).
•Adding certain accessories to your vehicle (for example; bug
deflectors, rollbars/light bars, running boards, ski/luggage racks) may
reduce fuel economy.
•Fuel economy may decrease with lower temperatures during the first
8–10 miles (12–16 km) of driving.
•Driving on flat terrain offers improved fuel economy as compared to
driving on hilly terrain.
•Transmissions give their best fuel economy when operated in the top
cruise gear and with steady pressure on the gas pedal.
•Four-wheel-drive operation (if equipped) is less fuel efficient than
two-wheel-drive operation.
•Close windows for high speed driving.
2009 Explorer(exp)
Owners Guide, 1st Printing
USA(fus)
Maintenance and Specifications
383

GENUINE FORD ACCESSORIES FOR YOUR VEHICLE
A wide selection of Genuine Ford Accessories are available for your
vehicle through your local Ford or Ford of Canada dealer. These quality
accessories have been specifically engineered to fulfill your automotive
needs; they are custom designed to complement the style and
aerodynamic appearance of your vehicle. In addition, each accessory is
made from high quality materials and meets or exceeds Ford’s rigorous
engineering and safety specifications. Ford Motor Company will repair or
replace any properly dealer-installed Genuine Ford Accessories found to
be defective in factory-supplied materials or workmanship during the
warranty period, as well as any component damaged by the defective
accessories. The accessories will be warranted for whichever provides
you the greatest benefit:
•12 months or 12,000 miles (20,000 km) (whichever occurs first), or
•the remainder of your new vehicle limited warranty.
Contact your dealer for details and a copy of the warranty.
The following is a list of several Genuine Ford Accessories. Not all
accessories are available for all models. For a complete listing of the
accessories that are available for your vehicle, please contact your dealer
or visit our online store at: www.fordaccessories.com.
Exterior style
Aluminum fuel filler door
Bug shields
Deflectors
Running boards
Splash guards
Step Bars
Interior style
Electrochromatic compass/temperature interior mirrors
Floor mats
Lifestyle
Ash cup / smoker’s package
Cargo organization and management
Neutral tow kit
2009 Explorer(exp)
Owners Guide, 1st Printing
USA(fus)
Accessories
399

SecuriLock passive anti-theft
system ........................................166
Setting the clock
AM/FM single CD .....................27
AM/FM/In-dash 6 CD ................35
Snowplowing .................................8
Spark plugs,
specifications .....................391, 396
Special notice
ambulance conversions ..............8
utility-type vehicles ....................7
Specification chart,
lubricants ...................................392
Speed control ............................111
Starting your
vehicle ........................274–275, 277
jump starting ..........................331
Steering wheel
controls ....................................114
tilting .......................................101
SYNC ............................................81
T
Tilt steering wheel ....................101
Tire Pressure Monitoring
System (TPMS)
Driving .....................................305
Roadside Emergencies ...........321
Tires, Wheels and Loading ....255
Warning Displays ......12, 131, 146
Tires ...........................240–241, 321
alignment ................................249
care ..........................................245
changing ..........................321, 326
checking the pressure ............245
inflating ...................................242
label .........................................254replacing ..........................246, 326
rotating ....................................249
safety practices .......................248
sidewall information ...............250
snow tires and chains ............260
spare tire .................321, 324–325
terminology .............................242
tire grades ...............................241
treadwear ........................241, 245
Towing .......................................267
recreational towing .................273
trailer towing ..........................267
wrecker ....................................337
Transfer case
fluid checking .........................388
Transmission .............................289
brake-shift interlock (BSI) ....289
fluid, checking and adding
(automatic) .............................388
fluid, refill capacities ..............392
lubricant specifications ..........392
Turn signal ..................................93
U
USB port ......................................43
V
Vehicle Identification Number
(VIN) ..........................................397
Vehicle loading ..........................260
Ventilating your vehicle ...........277
W
Warning lights (see Lights) .......12
Washer fluid ..............................359
Water, Driving through .............309
Windows ....................................161
2009 Explorer(exp)
Owners Guide, 1st Printing
USA(fus)
Index
406

power .......................................105
rear wiper/washer ...................101
Windshield washer fluid and
wipers ........................................100checking and adding fluid .....359
liftgate reservoir .....................359
replacing wiper blades ...........360
Wrecker towing .........................337
2009 Explorer(exp)
Owners Guide, 1st Printing
USA(fus)
Index
407