roof FORD EXPLORER 2014 5.G User Guide

You are required to submit your warranty dispute to BBB AUTO LINE
before asserting in court any rights or remedies conferred by California
Civil Code Section 1793.22(b). You are also required to use BBB AUTO
LINE before exercising rights or seeking remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose
to seek redress by pursuing rights and remedies not created by California
Civil Code Section 1793.22(b) or the Magnuson-Moss Warranty Act,
resorting to BBB AUTO LINE is not required by those statutes.
THE BETTER BUSINESS BUREAU (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford Motor Company and to your dealer.
If a warranty concern has not been resolved using the three-step
procedure outlined earlier in this chapter in theGetting the Services
You Needsection, you may be eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation or you do not
want to participate in mediation, and if your claim is eligible, you may
participate in the arbitration process. An arbitration hearing will be
scheduled so that you can present your case in an informal setting
before an impartial person. The arbitrator will consider the testimony
provided and make a decision after the hearing.
Disputes submitted to the BBB AUTO LINE program are usually decided
within 40 days after you file your claim with the BBB. You are not bound
by the decision, and may reject the decision and proceed to court where
all findings of the BBB Auto Line dispute, and decision, are admissible in
the court action. Should you choose to accept the BBB AUTO LINE
decision, Ford is then bound by the decision, and must comply with the
decision within 30 days of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
Customer Assistance297
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Fuse or relay
numberFuse amp
ratingProtected components
4 30A** Wipers, Front washer
5 50A** Anti-lock brake system pump
6 — Not used
7 30A** Power liftgate
8 20A** Moonroof
9 20A** Power point #2 (console rear)
10 — 3rd row rear seat release relay
11 — Rear window defroster relay
12 — Trailer tow battery charge relay
13 — Starter motor relay
14 — Engine cooling fan #2 high speed
relay
15 — Fuel pump relay
16 — Not used
17 40A** 110-volt AC power point
18 40A** Front blower motor
19 30A** Starter motor
20 20A** Power point #1, cigar lighter
21 20A** Power point #3 (cargo area)
22 30A** Third row seat module
23 30A** Driver power seat, Memory
module
24 30A** Trailer tow battery charge
25 — Not used
26 40A** Rear window defroster, Heated
mirrors
27 20A** Power point (console)
28 30A** Climate controlled seats
29 40A** Engine cooling fan #1 high speed
power, Engine cooling fan #1 and
#2 low speed primary fuse
304Fuses
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Fuse or relay
numberFuse amp
ratingProtected components
35 5A Heads-up display, Climate control
humidity sensor, Terrain
management system, Hill descent
switch, Headlamp switch ignition
sensor
36 10A Heated steering wheel
37 10A Restraints control module
38 10A Auto-dimming rearview mirror,
Moonroof
39 15A High beam headlamp shutters
40 10A Rear park lamps, License plate
lamps, Trailer tow park lamps
41 7.5A Overdrive cancel, Tow/haul
42 5A Not used (spare)
43 10A Not used (spare)
44 10A Not used (spare)
45 5A Not used (spare)
46 10A Climate control module
47 15A Fog lamps, left and right turn
signal mirror feed
48 30A Circuit
BreakerRear power windows, Passenger
power window, One-touch down
(driver side only), Driver window
switch
49 Delayed
accessory relayBody control module
Fuses311
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ACCESSORIES
For a complete listing of the accessories that are available for your
vehicle, please contact your authorized dealer or visit our online store at:
Accessories.Ford.com(U.S. only).
Ford Custom Accessories are available for your vehicle through your
authorized Ford or Ford of Canada dealer. Ford Motor Company will
repair or replace any properly authorized dealer-installed Ford Custom
Accessories found to be defective in factory-supplied materials or
workmanship during the warranty period, as well as any component
damaged by the defective accessories. The accessories will be warranted
for whichever provides you the greatest benefit:
•12 months or 12000 miles (20000 kilometers) (whichever occurs first),
or
•the remainder of your new vehicle limited warranty.
Contact your authorized dealer for details and a copy of the warranty.
Exterior style
•Hood deflectors*
•Bumper protector
•Side window deflectors
•Splash guards
Interior style
•Ambient lighting
•Floor mats
•Cargo area protector
Lifestyle
•Ash cup (smoker’s package)
•Trailer hitch balls
•Rear seat entertainment*
•Cargo organization and management
•Trailer hitch drawbars, and towing accessories
•Camping tent*
•Racks and carriers*
•Roof crossbars
394Accessories
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H
Hazard flashers .........................290
HD Radio™ ...............................479
Headlamps
aiming ......................................335
bulb specifications ..................341
flash to pass ..............................98
high beam .........................98, 100
Head restraints .........................156
Heated steering wheel ..............527
Heating ......................144, 146, 148
Help ............................................526
Hill descent mode .....................227
Hill start assist ..........................212
Homelink wireless control
system ........................................178
Hood ..........................................313
How to use voice commands ...473
I
Ignition ...............................189, 385
Illuminated visor mirror ...........111
Information displays .................121
Inspection/maintenance (I/M)
testing ........................................204
Instrument panel
cleaning ...................................347
cluster ......................................114
Intelligent Access Key ................62
J
Jack ............................................376
positioning ...............................376
storage .....................................376Joining two calls
(multiparty/conference call) ....427
Jump-starting your vehicle ......291
K
Keyless entry system
autolock .....................................76
keypad .......................................82
locking and unlocking doors ....83
programming entry code .........82
Keys .......................................62, 85
positions of the ignition .........189
L
Lamps
bulb replacement
specifications chart ................341
headlamps, flash to pass ..........98
interior lamps .................103–105
Lane keeping system ................252
LATCH anchors ...........................30
Liftgate ............................74, 77–78
Lights, warning and indicator ..114
Listening to music ....................476
Loading instructions .................274
Load limits .................................267
Locks
autolock .....................................76
childproof ..................................36
doors ..........................................73
Lubricant specifications ...........387
Lug nuts ....................................384
M
Making and receiving calls .......499
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MAP DVD - Loading and
Unloading ..................................499
Map icons ..................................537
Map mode ..................................536
Map preferences .......................534
Map updates ..............................539
Media Bluetooth menu options
(adding, connecting, deleting,
turning on/off) ..........................455
Message center .........................121
warning messages ...........125, 132
Mirrors ...............................108, 110
fold away .................................108
programmable memory ............64
side view mirrors (power) .....108
Moon roof ..................................111
Motorcraft® parts .............343, 391
MyFord Touch™ system ..........465
MyKey ..........................................69
N
Navigation features ...................530
Navigation voice commands ....540
Notifications ..............................511
P
Pairing other phones ........424, 498
Pairing your phone ...................498
Pairing your phone for the first
time ....................................424, 498
Parental MyKey programming ...69
Park Assist ................................230
Parking brake ............................222Parts
(see Motorcraft® parts) ..........391
Passenger Occupant
Classification Sensor ...................53
Phone Bluetooth menu options
(adding, connecting, deleting,
turning on/off) ..........................435
Phone redial ..............................429
Phone settings ..................502, 523
Phone voice commands ............503
Playing music (by artist,
album, genre, playlist, tracks,
similar) ......................................452
POI categories ...........................532
Point of Interest (POI) .............532
Power distribution box
(see Fuses) ...............................303
Power door locks ........................73
Power liftgate ..............................78
Power mirrors ...........................108
Powerpoint ................................183
Power steering ..........................264
fluid, checking and adding ....328
Power Windows .........................106
Privacy information ..........420, 470
Push button start system .........189
Putting a call on/off hold .........427
Q
Quick touch buttons .................538
R
Radio ..........................402, 406, 408
AM/FM .....................................478
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Single CD ................402, 406, 408
Radio reception .........................400
Radio voice commands .............483
Rear heated seats .....................167
Rear view camera
display ................................235, 519
Rear window
defroster ....................144, 146, 148
Receiving a text
message .............................431, 502
Recommendations for
attaching safety restraints for
children ........................................24
Relays ................................302–303
Remote entry system
illuminated entry ................76–77
locking/unlocking doors ...........73
opening the trunk .....................74
replacing the batteries .............63
Reverse sensing system ...........230
Roadside assistance ..................289
Roll stability control .................225
Roof rack ...................................266
Route preferences ....................534
S
Safety Belt Maintenance ............47
Safety belts (see Safety
restraints) ..............................39, 42
Safety defects, reporting ..........301
Safety information ............419, 469
Safety restraints ..............39–40, 42
Belt-Minder® ............................43
Belt-Minder®,
deactivating/activating .............44extension assembly ..................42
for adults .............................39–40
for children ...............................24
inflatable safety belt .................45
Occupant Classification
Sensor ........................................53
safety belt maintenance ...........47
seat belt maintenance ..............47
warning light and chime ..........43
Safety restraints - LATCH
anchors ........................................30
Safety seats for children ............24
Safety Compliance
Certification Label ....................392
Satellite Radio ...................402, 484
Scheduled Maintenance Guide
Normal Scheduled
Maintenance and Log .............566
SD card ......................417, 490, 530
Seat belts (see Safety
restraints) ....................................39
Seats ..........................................166
child safety seats ......................24
climate control ........................165
easy access/easyout feature ..162
front seats ...............159–160, 164
heated ..............................163, 167
memory seat .....................64, 161
second row seats ....................166
third row seats ........168, 173, 175
Second-row power fold seat ....171
SecuriCode keyless entry
system ..........................................82
SecuriLock passive anti-theft
system ..........................................85
Selecting your media source
(USB, Line in, BT audio) .........450
Sending new text messages .....501
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