reset FORD EXPLORER 2015 5.G Workshop Manual

Satellite Radio Voice Commands
If you are listening to Sirius satellite radio, press the voice
button on the steering wheel control. When prompted, say any
of the commands in the following chart.
If you are not listening to Sirius satellite radio, press the voice button
and, after the tone, say “Sirius”, then any of the commands in the
following chart.
“SIRIUS”
“Sirius <0–223>” “SAT 3”
“” “SAT 3 preset <#>”
“Preset <#>” “SAT preset <#>”
“SAT” “Sirius off”
“SAT 1” “Sirius on”
“SAT 1 preset <#>” “Sports game”
*
“SAT 2” “Tune”**
“SAT 2 preset <#>” “Help”
*If you have said, “Sports game”, see the following “Sports game” chart.
**If you have said, “Tune”, see the following “Tune” chart.
“SPORTS GAME”
“Tune to the game”
“Tune to the game”
“Tune to the game”
“Tune to the game”
“Help”
“TUNE”
“Sirius <0–223>”
“”
“Preset <#>”
“SAT”
“SAT 1”
“SAT 1 preset <#>”
“SAT 2”
“SAT 2 preset <#>”
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“TUNE”
“SAT 3”
“SAT 3 preset <#>”
“Help”
Sirius Satellite Radio Information
Note:Sirius reserves the unrestricted right to change, rearrange, add or
delete programming including canceling, moving or adding particular
channels, and its prices, at any time, with or without notice to you. Ford
Motor Company shall not be responsible for any such programming
changes.
Note:This receiver includes the eCos real-time operating system. eCos
is published under the eCos License.
Sirius satellite radio is a
subscription-based satellite radio
service that broadcasts a variety of
music, sports, news, weather, traffic
and entertainment programming.
Your factory-installed Sirius satellite
radio system includes hardware and
a limited subscription term that begins on the date of sale or lease of
your vehicle. See your authorized dealer for availability.
For more information on extended subscription terms (a service fee is
required), the online media player and a list of Sirius satellite radio
channels, and other features, please visit www.siriusxm.com in the
United States, www.sirius.ca in Canada, or call Sirius at 1-888-539-7474.
Potential satellite radio reception issues
Antenna
obstructionsFor optimal reception performance, keep the
antenna clear of snow and ice build-up and
keep luggage and other materials as far away
from the antenna as possible.
TerrainHills, mountains, tall buildings, bridges,
tunnels, freeway overpasses, parking garages,
dense tree foliage and thunderstorms can
interfere with your reception.
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Potential satellite radio reception issues
Station overloadWhen you pass a ground-based
broadcast-repeating tower, a stronger signal
may overtake a weaker one and the audio
system may mute.
Satellite radio signal
interferenceYour display may show ACQUIRING...to
indicate the interference and the audio
system may mute.
Sirius troubleshooting tips
Radio display Condition Possible action
Acquiring... Radio requires more
than two seconds to
produce audio for the
selected channel.No action required.
This message should
disappear shortly.
Sat Fault/SIRIUS
system failure.There is an internal
module or system
failure present.If this message does
not clear shortly, or
with an ignition key
cycle, your receiver
may have a fault. See
your authorized dealer
for service.
Invalid Channel. The channel is no
longer available.Tune to another
channel or choose
another preset.
Unsubscribed Channel. Your subscription does
not include this
channel.Contact Sirius at
1–888–539–7474 to
subscribe to the
channel, or tune to
another channel.
No Signal. The signal is lost from
the Sirius satellite or
Sirius tower to your
vehicle antenna.The signal is blocked.
When you move into
an open area, the
signal should return.
490MyFord Touch® (If Equipped)
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Door Keypad Code
To change the keypad code for your keyless entry keypad system:
1. Press the Settings icon >Vehicle>Door Keypad Code.
2. Enter your current factory code, then, when prompted, enter your
new code.
Camera Settings
This menu allows you to access settings for your rear view camera.
Press the Settings icon >Vehicle>Camera Settings,then select from
the following settings:
•Enhanced Park Aids.
•Rear Camera Delay.
Enable Valet Mode
Valet mode allows you to lock the system. No information is accessible
until the system is unlocked with the correct PIN.
1. Press the Settings icon >Vehicle>Enable Valet Mode.
2. Enter a four-digit pin twice, as prompted.
After you press Continue, the system locks until you enter the PIN again.
Note:If the system locks, and you need to reset the PIN, enter 3681 and
the system unlocks.
Settings
Access and adjust system settings, voice features, as well as phone,
navigation and wireless settings.
System
Press the Settings icon >Settings>System,then select from
the following:
System
LanguageSelect to have the touchscreen display in
English, Spanish or French.
DistanceSelect to display units in kilometers or miles.
TemperatureSelect to display units in Celsius or
Fahrenheit.
System Prompt
VolumeAdjust the volume of voice prompts from the
system.
Touch Screen Button
BeepSelect to have the system beep to confirm
choices made through the touchscreen.
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System
Touch Panel Button
BeepSelect to have the system beep to confirm
button choices made through the climate or
audio system.
Keyboard LayoutHave the touchscreen keyboard display in
QWERTY or ABC format.
Install ApplicationsInstall any downloaded applications or view
the current software licenses.
Master ResetSelect to restore factory defaults. This erases
all personal settings and personal data.
Voice Control
Press the Settings icon >Settings>Voice Control,then
select from the following:
Voice control
Interaction ModeStandard interaction mode provides more
detailed interaction and guidance. Advanced
mode has less audible interaction and more
tone prompts.
Confirmation
PromptsHave the system ask you short questions if it
has not clearly heard or understood your
request.
Note:Even with confirmation prompts turned
off, the system may occasionally ask you to
confirm settings.
Media Candidate
ListsCandidate lists are possible results from your
voice commands. The system simply makes a
best guess at your request with these turned
off.
Phone Candidate
ListsCandidate lists are possible results from your
voice commands. The system simply makes a
best guess at your request with these turned
off.
Voice Control VolumeThis allows you to adjust the system’s voice
volume level.
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I.Heated rear window:Turns the heated rear window on and off. See
Heated windows and mirrorsin theClimate Controlchapter.
J.Defrost:Touch the button to distribute air to the windshield vents
and de-mister. Air distribution to instrument panel and footwell vents
turn off. You can use this setting to defog and clear the windshield of a
thin covering of ice.
K.Manual controls:Touch these buttons to switch airflow from the
windshield, instrument panel, or footwell vents on or off. The system can
distribute air through any combination of these vents.
L.Driver settings:Depending on your vehicle and option package, you
may have the following features:
•Touch the+or–to increase or decrease the air temperature on the
passenger side of the vehicle.
•Touch the heated seat icon to switch the heated seat off and on (if
equipped).
•Touch the climate-controlled seat icon to switch the
climate-controlled seat off and on (if equipped).
•TouchMyTempto select your preset temperature setpoint. Touch
and holdMyTempto save a new preset temperature setpoint.
•If your vehicle is equipped with a heated steering wheel, touch the
heated steering wheel icon to warm the steering wheel.
Note:If your vehicle is equipped with a wood-trimmed steering wheel, it
does not heat between the 10 o’clock and 2 o’clock positions.
Climate Control Voice Commands
The following voice commands are available at the main menu
level of a voice session. For example, press the voice button
and after the prompt, “Say a command”; say any of the
following commands:
Climate control voice commands
“Climate automatic”
“Climate my temperature”
“Climate off”
“Climate on”
“Climate temperature <15.5–29.5> degrees”
“Climate temperature <60–85> degrees”
“Help”
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TROUBLESHOOTING
Your SYNC system is easy to use. However, should questions arise, see
the tables below.
Use the website at any time to check your phone’s compatibility, register
your account and set preferences as well as access a customer
representative via an online chat (during certain hours). Visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for
more information.
Phone issues
Issue Possible
cause(s)Possible solution(s)
There is
excessive
background noise
during a phone
call.The audio control
settings on your
phone may be
affecting SYNC
performance.Review your phone’s user guide
regarding audio adjustments.
During a call, I
can hear the
other person but
they cannot hear
me.Possible phone
malfunction.Try turning off the device,
resetting the device, removing
the device’s battery, then trying
again.
SYNC is not able
to download my
phonebook.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
•Use the SYNCmyphone
feature available on the website.
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Phone issues
Issue Possible
cause(s)Possible solution(s)
The system says
Phonebook
Downloaded but
my phonebook in
SYNC is empty or
is missing
contacts.Limitations on
your phone’s
capability.•Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
•If the missing contacts are
stored on your SIM card, try
moving them to the device
memory.
•Remove any pictures or
special ring tones associated
with the missing contact.
I am having
trouble
connecting my
phone to SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
•Check the security and auto
accept/prompt always settings
relative to the SYNC Bluetooth
connection on your phone.
•Update your device’s software
firmware.
•Turn off the Auto phonebook
download setting.
Text messaging is
not working on
SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
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USB and media issues
Issue Possible
cause(s)Possible solution(s)
I am having
trouble connecting
my device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Make sure you are using the
manufacturer’s cable.
•Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•Make sure that the device does
not have an auto-install program
or active security settings.
SYNC does not
recognize my
device when I turn
on the car.This is a device
limitation.Make sure you are not leaving the
device in your vehicle during very
hot or cold temperatures.
Bluetooth audio
does not stream.•Thisisa
phone-dependent
feature, OR
•The device is
not connected.Make sure the device is
connected to SYNC and that you
have pressed play on your device.
SYNC does not
recognize music
that is on my
device.•Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
•The file may be
corrupted, OR
•The song may
have copyright
protection which
does not allow it
to play.•Make sure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
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MyFord Touch System Reset
The MyFord Touch system has System Reset feature that can be
performed if the function of a SYNC feature is lost. This reset is
intended to restore functionality and will not erase any information
previously stored in the system (such as paired devices, phonebook,
call history, text messages, or user settings). To perform a System
Reset, press and hold the Seek Up (>>) button while pressing and
holding the Radio Power button. After approximately 5 seconds the
screen will go black. Allow a 1-2 minutes for the system reset to
complete. You may then resume using the SYNC system.
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