FORD EXPLORER 2017 5.G Owners Manual

UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator
’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca. GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel.
If you cannot find unleaded fuel or can only
get fuel with an anti-knock index lower
than is recommended for your vehicle,
contact our Customer Relationship Center.
The use of leaded fuel in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using leaded fuel may
also result in difficulty importing your
vehicle back into the United States.
If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected]
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For customers in Guam, the
Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the
U.S. Virgin Islands, please feel free to call
our Toll-Free Number: (800) 841-FORD
(3673).
If your vehicle must be serviced while you
are traveling or living in Puerto Rico,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you
are traveling or living in the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Ford: 80004443673
Lincoln: 80004441067
If calling from the UAE: 80004441066
If calling from the Kingdom of Saudi
Arabia:
8008443673
If calling from Kuwait: 22280384
FAX: +971 4 3327266
Email: [email protected]
www.me.ford.com If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Motor Company by
emailing
[email protected].
If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership ’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed.
Customers in the U.S. should call
1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,
contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call
toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached
by their website:
www.helminc.com
(Items in this catalog may be purchased
by credit card, check or money order.)
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Obtaining a French Owner
’s
Manual
French Owner ’s Manual can be obtained
from your authorized dealer or by
contacting Helm, Incorporated using the
contact information listed previously in this
section.
REPORTING SAFETY DEFECTS
(U.S. ONLY) If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
Ford Motor Company.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your dealer, or Ford Motor
Company. To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go to
www.safercar.gov; or write to:
Administrator
1200 New Jersey Avenue,
Southeast
Washington, D.C. 20590
You can also obtain other
information about motor vehicle
safety from www.safercar.gov.
REPORTING SAFETY DEFECTS
(CANADA ONLY)
If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform Transport Canada and
Ford of Canada.
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Transport Canada Contact Information
www.tc.gc.ca/eng/motorvehiclesafety/safevehicles-
defectinvestigations-index-76.htm (English)
Website
www.tc.gc.ca/fra/securiteautomobile/VehiculesSecuritaires-
Enquetes-index-76.htm (French)
Website
1–800–333–0510
Phone Ford of Canada Contact Information
www.ford.ca
Website
1–800–565-3673
Phone
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FUSE SPECIFICATION CHART
Power Distribution Box
WARNINGS
Always disconnect the battery before
servicing high-current fuses.
To reduce risk of electrical shock,
always replace the cover to the
power distribution box before
reconnecting the battery or refilling fluid
reservoirs. The power distribution box is located in
the engine compartment. It has
high-current fuses that protect your
vehicle's main electrical systems from
overloads.
If the battery has been disconnected and
reconnected, some features will need to
be reset. See Changing the 12V Battery
(page 286).
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Protected components
Fuse amp rating
Fuse or relay number
Powertrain control module power.
20A 1
1
Engine emissions (MIL).
20A 1
2
A/C clutch control relay coil.
20A 1
3
VACC.
Active grill shutters.
Ignition coils.
20A 1
4
Not used.
—
5
Not used.
—
6
Not used.
—
7
Not used.
—
8
Not used.
—
9
Heated mirrors.
15A 1
10
Right hand side electronic cooling fan 3
relay.
—
11
Heated rear window.
40A 2
12
Not used.
—
13
Powertrain control module relay.
—
14
Horn relay power.
20A 1
15
A/C clutch relay power.
10A 1
16
Rear heated window and heated mirrors
relay.
—
17
Rear blower motor relay.
—
18
Not used.
—
19
Left hand side cooling fan relay.
—
20
Cooling fans series/parallel relay.
—
21
Electronic fan relay 2.
25A 2
22
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Protected components
Fuse amp rating
Fuse or relay number
Not used.
—
23
Not used.
—
24
Not used.
—
25
Anti-lock brake system valves.
30A 2
26
Trailer tow battery charge relay power.
30A 2
27
Not used.
—
28
Run/start relay.
—
29
Not used.
—
30
Electric power-assisted steering.
10A 1
31
Anti-lock brake system module.
10A 1
32
Powertrain control module (ISPR).
10A 1
33
Blind spot information system.
10A 1
34
Adaptive cruise control.
Front view camera.
Rear camera.
Not used.
—
35
Blower motor relay.
—
36
Trailer tow battery charge relay.
—
37
A/C compressor clutch relay.
—
38
Horn relay.
—
39
Not used.
—
40
Rear blower motor.
40A 2
41
Not used.
—
42
Front blower motor.
40A 2
43
Voltage quality module bus.
50A 3
44
Electronic fan relay 1.
40A 3
45
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Protected components
Fuse amp rating
Fuse or relay number
Trailer tow brake controller.
30A 3
46
Not used.
—
47
Body control module RP1 bus.
50A 3
48
Not used.
—
49
Body control module RP2 bus.
50A 3
50
Electronic fan relay 3.
50A 3
51
Anti-lock brake system pump.
60A 3
52
Not used.
—
53
Not used.
—
54
Not used.
—
55
Power inverter.
40A 2
56
Not used.
—
57
Not used.
—
58
Not used.
—
59
Power point (front console bin).
20A 2
60
Not used.
—
61
Power point (instrument panel).
20A 2
62
Fuel pump.
30A 2
63
Not used.
—
64
Power point (2nd row) (without USB
charger).
20A
2
65
Not used.
—
66
Power point (cargo area).
20A 2
67
Not used.
—
68
Power liftgate.
30A 2
69
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Protected components
Fuse amp rating
Fuse or relay number
Trailer tow left-hand and right-hand stop
and direction indicator lamps.
15A
2
70
Not used.
—
71
Heated/cooled seats.
30A 2
72
Driver seat module.
30A 2
73
Driver seat power.
Passenger seat power.
30A 2
74
Front wiper motor.
30A 2
75
Not used.
—
76
Not used.
—
77
3rd row power folding seat module relay.
30A 2
78
Starter relay.
30A 2
79
Not used.
—
80
Trailer tow back-up lamp relay.
10A 1
81
Not used.
—
82
Brake on/off switch.
10A 1
83
Not used.
—
84
2nd row USB charger (if equipped).
5A 1
85
Not used.
—
86
Not used.
—
87
Not used.
—
88
Not used.
—
89
Not used.
—
90
Not used.
—
91
Multi-contour seat module relay.
15A 1
92
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Protected components
Fuse amp rating
Fuse or relay number
Alternator sense.
10A 1
93
Rear washer relay.
15A 1
94
Rear wiper relay.
15A 1
95
Powertrain control module relay coil
power.
10A
1
96
Rain sensor.
5A 1
97
2nd row seat motors.
20A 1
98
Trailer tow parking lamp relay.
20A 1
99
1 Micro fuse.
2 M-type fuse.
3 J-type fuse.
Passenger Compartment Fuse
Panel
The fuse panel is located under the
instrument panel to the left of the steering
column. Note:
It may be easier to access the fuse
panel if you remove the finish trim piece.
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