service FORD EXPLORER 2020 User Guide

After all occupants have adjusted their
seats and put on seatbelts, it is very
important that they continue to sit
properly. A properly seated occupant sits
upright, leaning against the seat backrest,
and centered on the seat cushion, with
their feet comfortably extended on the
floor. Sitting improperly can increase the
chance of injury in a crash event. For
example, if an occupant slouches, lies
down, turns sideways, sits forward, leans
forward or sideways, or puts one or both
feet up, the chance of injury during a crash
greatly increases.
Make sure the front passenger
sensing system is operating
properly. See Crash Sensors
and Airbag Indicator (page 52).
Do not attempt to repair or service the
system. Take your vehicle immediately to
an authorized dealer.
If it is necessary to modify an advanced
front airbag system to accommodate a
person with disabilities, contact our
Customer Relationship Center. See
Getting the Services You Need
(page
306).
SIDE AIRBAGS WARNING:
Do not place objects
or mount equipment on or near the
airbag cover, on the side of the front or
rear seatbacks, or in areas that may
come into contact with a deploying
airbag. Failure to follow these
instructions may increase the risk of
personal injury in the event of a crash. WARNING:
Do not use accessory
seat covers. The use of accessory seat
covers may prevent the deployment of
the side airbags and increase the risk of
injury in an accident. WARNING:
Do not lean your head
on the door. The side airbag could injure
you as it deploys from the side of the
seatback. WARNING:
Do not attempt to
service, repair, or modify the
supplementary restraint system or
associated components. Failure to
follow this instruction could result in
personal injury or death. WARNING:
If a supplementary
restraint system component has
deployed, it will not function again. Have
the system and associated components
inspected as soon as possible. Failure to
follow this instruction could result in
personal injury or death.
The side airbags are on the outboard side
of the seat backrests of the front seats. In
certain sideways crashes, the side airbags
will be inflated. The airbag was designed
to inflate between the door panel and
occupant to further enhance the protection
provided occupants in side impact crashes. 50
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The system consists of the following:
•
A label or embossed side panel
indicating that side airbags are fitted
to your vehicle.
• Side airbags inside the driver and front
passenger seat backrests.
• Front passenger sensing system. •
Crash sensors and monitoring system
with readiness indicator. See Crash
Sensors and Airbag Indicator (page
52
).
The design and development of the side
airbag system included recommended
testing procedures that were developed
by a group of automotive safety experts
known as the Side Airbag Technical
Working Group. These recommended
testing procedures help reduce the risk of
injuries related to the deployment of side
airbags.
DRIVER AND PASSENGER
KNEE AIRBAGS
Driver and passenger knee airbags are
located under or within the instrument
panel. During a crash, the restraints control
module may activate the driver and
passenger knee airbags (individually or
both) based on crash severity and
respective occupant conditions. Under
certain crash and occupant conditions, the
driver and passenger knee airbags may
deploy (individually or both) but the
corresponding front airbag may not
activate. As with front and side airbags, it
is important to be properly seated and
restrained to reduce the risk of death or
serious injury. Make sure the knee airbags are
operating properly. See
Crash
Sensors and Airbag Indicator
(page
52).
SAFETY CANOPY™ WARNING:
Do not place objects
or mount equipment on or near the
headliner at the siderail that may come
into contact with a deploying curtain
airbag. Failure to follow these
instructions may increase the risk of
personal injury in the event of a crash. WARNING:
Do not lean your head
on the door. The curtain airbag could
injure you as it deploys from the
headliner. WARNING:
Do not attempt to
service, repair, or modify the
supplementary restraint system or
associated components. Failure to
follow this instruction could result in
personal injury or death. WARNING:
All occupants of your
vehicle, including the driver, should
always properly wear their seatbelts,
even when an airbag supplemental
restraint system is provided. Failure to
properly wear your seatbelt could
seriously increase the risk of injury or
death. WARNING:
To reduce risk of injury,
do not obstruct or place objects in the
deployment path of the airbag.
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Your vehicle has a collection of crash and
occupant sensors which provide
information to the restraints control
module. The restraints control module
deploys (activates) the seatbelt
pretensioners, driver airbag, passenger
airbag, knee airbag(s), seat mounted side
airbags and the Safety Canopy. Based on
the type of crash, the restraints control
module deploys the appropriate safety
devices.
The restraints control module also
monitors the readiness of the above safety
devices plus the crash and occupant
sensors. The readiness of the safety
system is indicated by a warning indicator
light in the instrument cluster or by a
backup tone if the warning light is not
working. Routine maintenance of the
airbag is not required.
A difficulty with the system is indicated by
one or more of the following:
•
The readiness light will not illuminate
immediately after you switch the
ignition on.
• The readiness light either flashes or
stays lit.
• A series of five beeps is heard. The tone
pattern repeats periodically until the
problem, the light or both are repaired.
If any of these things happen, even
intermittently, have the supplemental
restraint system serviced at an authorized
dealer immediately. Unless serviced, the
system may not function properly in the
event of a crash.
The restraint system is designed to
activate when the vehicle sustains
conditions sufficient to cause the restraint
control module to deploy a safety device. The fact that not all the safety devices
activate for all occupants in a crash does
not mean something is wrong with the
system. Rather, it means the restraints
control module determined the accident
conditions (crash severity, type of crash,
belt usage) were not appropriate to
activate these safety devices.
•
The front airbags are designed to
activate only in frontal and near-frontal
crashes (not rollovers, side impacts or
rear impacts) unless the crash causes
sufficient frontal deceleration.
• The seatbelt pretensioners are
designed to activate in frontal,
near-frontal and side crashes, and in
rollovers.
• The knee airbag(s) may deploy based
on crash severity and occupant
conditions.
• The side airbags are designed to inflate
in certain side impact crashes or
rollover events. Side airbags may
activate in other types of crashes if your
vehicle experiences sufficient sideways
motion or deformation, or a certain
likelihood of rollover.
• The Safety Canopy is designed to
inflate in certain side impact crashes
or rollover events. The Safety Canopy
may activate in other types of crashes
if your vehicle experiences sufficient
sideways motion or deformation, or a
certain likelihood of rollover.
AIRBAG DISPOSAL
Contact your authorized dealer as soon as
possible. Airbags must be disposed of by
qualified personnel.
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WHAT IS 911 ASSIST
911 Assist is a SYNC system feature that
can call for help if you’re in an accident. If
a crash deploys an airbag (excluding knee
airbags and rear inflatable seatbelts [if
equipped]) or activates the fuel pump
shut-off, your SYNC-equipped vehicle may
be able to contact emergency services by
dialing 911 through a paired and connected
Bluetooth-enabled phone. You can learn
more about the 911 Assist feature, by
visiting:
Website
www.owner.ford.com
www.syncmyride.ca
www.syncmaroute.ca
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
• SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel." If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
During an emergency call, the system
transmits vehicle data to the emergency
service. See Data Recording (page 11).
EMERGENCY CALL
REQUIREMENTS WARNING:
Do not wait for 911
Assist to make an emergency call if you
can do it yourself. Dial emergency
services immediately to avoid delayed
response time which could increase the
risk of serious injury or death after a
crash. If you do not hear 911 Assist within
five seconds of the crash, the system or
phone may be damaged or
non-functional. WARNING:
Always place your
phone in a secure location in your vehicle
so it does not become a projectile or get
damaged in a crash. Failure to do so may
cause serious injury to someone or
damage the phone which could prevent
911 Assist from working properly. WARNING:
Unless the 911 Assist
setting is set on before a crash, the
system will not dial for help which could
delay response time, potentially
increasing the risk of serious injury or
death after a crash.
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Car Finder
Press the button twice within
three seconds. The horn sounds
and the direction indicators
flash. We recommend you use this method
to locate your vehicle, rather than using
the panic alarm.
Sounding the Panic Alarm
Note: The panic alarm only operates when
the ignition is off. Press the button to sound the
panic alarm. Press the button
again or switch the ignition on to
turn it off.
Remote Start (If Equipped) WARNING:
To avoid exhaust
fumes, do not use remote start if your
vehicle is parked indoors or in areas that
are not well ventilated.
Note: Do not use remote start if your fuel
level is low. The remote start button is on the
remote control.
This feature allows you to start your
vehicle from the outside. Your remote
control has an extended operating range.
If your vehicle has automatic climate
control, you can configure it to operate
when you remote start your vehicle.
See
Climate Control (page 137). A manual
climate control system runs at the setting
it was set to when you switched your
vehicle off.
Many states and provinces have
restrictions for the use of remote start. Check your local and state or provincial
laws for specific requirements regarding
remote start systems.
The system does not work if:
•
The ignition is on.
• The anti-theft alarm triggers.
• You disable the feature.
• The hood is open.
• The transmission is not in park (P).
• The battery voltage is below the
minimum operating voltage.
• The service engine soon light is on.
Remote Control Feedback (If
Equipped)
An LED on the remote control provides
status feedback of remote start or stop
commands. Status
LED
Remote startsuccessful
Solid green
Remote stopsuccessful
Solid red
Request failed or
status not received
Blinking red
Status incomplete
Blinking green
Remote Starting Your Vehicle
Note: You must press each button within
three seconds of each other. If you do not
follow this sequence, your vehicle does not
start remotely, the direction indicators do
not flash twice and the horn does not sound.
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Low Tire Pressure Warning
Illuminates when the tire
pressure is low. If the lamp
remains on with the engine
running or when driving, check the tire
pressure as soon as possible.
It also illuminates momentarily when you
switch the ignition on to confirm the lamp
is functional. If it does not illuminate when
you switch the ignition on, or begins to
flash at any time, have the system checked
by an authorized dealer.
Low Washer Fluid Illuminates when the windshield
washer fluid is low.
Powertrain Fault Illuminates when the system
detects a powertrain or a
4WD/AWD fault. Contact an
authorized dealer as soon as possible.
Ready to Drive (If Equipped) Illuminates when you have
switched on your vehicle and it
is ready to drive. A corresponding
message may appear stating ready to
drive.
Service Engine Soon It illuminates when you switch
the ignition on prior to engine
start to check the bulb and to
indicate whether your vehicle is ready for
Inspection and Maintenance (I/M) testing. Normally, it illuminates until the engine is
cranked and automatically turns off if no
system errors are present. However, if after
15 seconds it flashes eight times, this
indicates that your vehicle is not ready for
Inspection and Maintenance (I/M) testing.
See
Catalytic Converter (page 198).
If it illuminates when the engine is running
this indicates a system error. The On Board
Diagnostics system has detected an error
in the vehicle emission control system.
If it flashes, engine misfire may be
occurring. Continuing to drive your vehicle
may cause reduced power or the engine
to stop. Failure to respond to the warning
lamp may cause component damage not
covered by the vehicle Warranty. Have
your vehicle checked as soon as possible.
Stability Control It flashes when the system is
active. If it remains illuminated
or does not illuminate when you
switch the ignition on, this indicates a
system error. During a system error the
system switches off. Have the system
checked by an authorized dealer
immediately. See
Using Stability
Control (page 226).
Stability Control Off Illuminates when you switch the
system off. It goes out when you
switch the system back on or
when you switch the ignition off.
Stop Safely Now
(If Equipped) Illuminates if your vehicle has an
electrical component fault or
failure that will cause your
vehicle to shutdown or enter into a limited
operating mode. You may also see a
message.
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Active Park
Action
Message
The system requires service. Have the system checked by an authorized dealer.
Active Park Fault
Adaptive Cruise Control Action
Message
A radar malfunction is preventing the adaptive cruise from
engaging. See How Does Adaptive Cruise Control With
Stop and Go Work (page 246).
Adaptive Cruise
Malfunction
Front Sensor Not Aligned Conditions exist such that the adaptive cruise cannot functionproperly. See
How Does Adaptive Cruise Control With
Stop and Go Work (page 246).
Adaptive Cruise Not
Available
The radar is blocked because of poor radar visibility due tobad weather or ice/mud/water in front of radar. Driver can typically clean the sensor to resolve. See
How Does
Adaptive Cruise Control With Stop and Go Work (page
246).
Adaptive Cruise Not
Available Sensor
Blocked See Manual
Displayed when the automatic braking has been disabled.
Normal Cruise Active
Adaptive Braking Off
Displayed when the adaptive cruise has reinstated controlsto the driver.
Adaptive Cruise - Driver
Resume Control
Displays when the vehicle speed is too slow to activate theadaptive cruise.
Adaptive Cruise Speed
Too Low to Activate
Adaptive Headlamps Action
Message
Displays when a system error has occurred. Contact anauthorized dealer as soon as possible.
Check Headlamp
System See Manual
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AdvanceTrac
™ and Traction Control Action
Message
The system detects a condition that requires service. Contactan authorized dealer as soon as possible.
Service AdvanceTrac
The status of the AdvanceTrac system after you switched it off.
AdvanceTrac Off
The status of the AdvanceTrac system after you switched it on.
AdvanceTrac On
The system is off while the vehicle is in 4x4 low.
AdvanceTrac OFF in 4x4
LOW
The status of the AdvanceTrac sport mode after you switched it on.
AdvanceTrac SPORT
MODE
The status of the traction control system after you switched it off.
Traction Control Off
The status of the traction control system after you switched it on.
Traction Control On
Alarm Action
Message
Alarm triggered due to unauthorized entry. See Anti-Theft
Alarm (page 78).
Vehicle Alarm To Stop
Alarm, Start Vehicle.
Battery and Charging System (12 Volt) Action
Message
The charging system needs servicing. If the warning stays on
or continues to come on, contact an authorized dealer as soon as possible.
Check Charging System
The charging system needs servicing. If the warning stays on
or continues to come on, contact an authorized dealer as soon as possible.
Charging System Service
Soon
The charging system needs servicing. Contact an authorized dealer as soon as possible.
Charging System Service
Now
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Action
Message
A system error has occurred. Contact an authorized dealer as soon as possible.
Cross Traffic System
Fault
The system automatically turns off and displays this messagewhen you connect a trailer to the vehicle that does not have
a trailer blind spot system or when you switch the trailer blind spot system off through the information display. See Cross
Traffic Alert (page 268).
Cross Traffic Alert Deac-
tivated Trailer Attached
The system automatically turns off and displays this messagewhen you connect a trailer to the vehicle that does not have
a trailer blind spot system or when you switch the trailer blind spot system off through the information display. See
Blind
Spot Information System (page 264).
Blind Spot Alert Deactiv-
ated Trailer Attached
Doors and Locks Action
Message
The driver door is not completely closed.
Driver Door Ajar
The passenger door is not completely closed.
Passenger Door Ajar
The rear left door is not completely closed.
Rear Left Door Ajar
The rear right door is not completely closed.
Rear Right Door Ajar
The liftgate is not completely closed.
Liftgate Ajar
The hood is not completely closed.
Hood Ajar
The system has disabled the door switches.
Switches Inhibited
Security Mode
Displays when the door lock is turned on and you attempt to open the door.
Doors Locked Unlock
Before Opening
Indicates a driver door fault that requires manually opening
the door by the override lever. Contact an authorized dealer.
Driver Door Fault Use
Inside Override Lever In Map Pocket
Indicates a fault with the electronic door system. Contact an authorized dealer.
Door Fault Service
Required
There is a system malfunction with the child locks. Contactan authorized dealer as soon as possible.
Child Lock Malfunction
Service Required
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Action
Message
Displays when the hill control mode requires you to resume control.
Hill Descent Driver
Resume Control
Displays when a hill descent system fault is present.
Hill Descent Control
Fault
Displays when you disable the hill descent control mode to cool the brake system.
Hill Descent Control Off
System Cooling
Displays when hill descent control mode is ready.
Hill Descent Control
Ready
Displays when you activate the hill descent control mode.
Hill Descent Control
Active
Hill Start Assist Action
Message
Hill start assist is not available. Contact an authorized dealer.See Hill Start Assist (page 217).
Hill Start Assist Not
Available
Keys and Intelligent Access Action
Message
A reminder to press the brake while starting your vehicle.
To START Press Brake
The key is not detected by the system. See Keyless Starting(page
172).
No Key Detected
The Start Stop button is pressed to shut off the engine and
an Intelligent Access key is not detected inside your vehicle.
Restart Now or Key is
Needed
Your vehicle is in the accessory ignition state.
Full Accessory Power
Active
There is a problem with your vehicle ’s starting system. See
an authorized dealer for service.
Starting System Fault
During spare key programming, an intelligent access key isprogrammed to the system.
Key Program Successful
During spare key programming, the maximum number of keyshave been programmed.
Max Number of Keys
Learned
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